Mackerel CRE チームの KPI

2019/10/2 Repro Tech Meetup #3 CRE

Transcript

1. MackerelCRE 
   KPI 2019/10/2 Repro Tech Meetup #3 CRE Misa Miura
2. ! –   (id:missasan / @mur_ms_) –  – Mackerel  – CRE (Customer Reliability Engineer) – 3   – "
   # 
3.  –Mackerel   –Mackerel CRE  
    –KPI 
4. Mackerel
   
6. '#  
   +%) *. – +%)1 – &0*. , (/!- – &"&2$ αʔϏεϩʔϧϗετߏ੒
7.    –  (SaaS) / BtoB –  
   
8. Mackerel CRE  
   
9. Mackerel 38 – 1.0*-2$% – +# (5-26  – DevOps &!"  – Infrastructure as Code
   1 !4 7, '  – IoT/)-2
10. Mackerel  CRE   – C? B; >E "'46 – )$<3 9H >E!-+I – DevOps 701. – Infrastructure as Code
    C/0G J= +8 – IoTA:>E ,%*,FK CRE (-@2  5DFK&-#
11. 
    CRE  id:a-know  id:missasan
12. Mackerel     CRE "!  /   /
      
    /   / SRE 
13. 9K A3F5 –   & + – +&(  &+&) – ?8#+(+ – ))9> – #+H@E0+ – JB+  $ )(MTG
    )42 –  "!).< – E7C6 – =GI,.< – %%+( *"+'+ – /;) – :D-1: … etc
14. >P F8K: –   +#0 – 0+(  +0+) – D=(0 -0! – . .>C – (0MEJ50 – OG0%  )%".(MTG
    )97 –  '&.3A – J<H; – BLN13A – **0 -/'0,0 – 4@". – ?I26? … etc 0+Q $0.Q .*Q
15. $ 0#%  !- 5- !- – 362*()   – 1.&7 – ",   5- – %+ –  – 
    CRE '  /4
16. CRE    a-know 
      Customer Reliability Engineer (CRE)   http://developer.hatenastaff.com/entry/2017/08/09/173607
17. CRE 
      Customer Reliability Engineer –    – 
18.  '! ) –CRE"#%  –CRE$(   & 
      )
19. KPI
    
20. KPI %    81 9 = (4 – 9=81-0   – 75+> – )3  <4 – *2 – $&#"! – 
    CRE ,  6; /.:'
21. "   CRE 7% – CRE !#2(
    KPI9<)$* 8) 53 – ?=0 1h1>6'
    / 1>& – .@6; / 4+.@:- / ,  
22. 1   –   
      
23. 2
    3    –          
24. 4 5    – 
    "   !
25. CRE  4
     K !+   ( +  (   ( "$ +&* • 6A4G • 6AA21D3 • ;H=< • ?7L9)+ • 0E4G' + • !+ + • **8> • 5F.: • BE,/J,.: • ( $#*.: • %+I@+ • %+-C*=< •  ( + • **8>
26. (-/N CRE CRE #+- (-/N;8 Mackerel 6F
    6F1L (-/N9. Mackerel 6F
    
    #)-* ,,(=3) =3BA *%- EI2K '&,@0 ))-?:@0 <CH"+- 4>$, (-J75D MG"-!
27. CB KPI !(  %  ( • ;6M3= • ?-J ("(%
    LH
    G/ etc.) • #($')= • MRR Churn Rate • Negative Churn • M3@I5 • <02C)=  • E49)= • 1) 4 :F>K • &(  N"(%78O1= •  ( 4 M3 @I5 • SLO • 1D $( A49)= +* 4 ,. 
28. +=:1  KPI #*  ' "* • A;R7C • E0O ($*'
    QM
    L3 etc.) • %*&),C • MRR Churn Rate • Negative Churn • R7FN9 • B46H,C • J8?,C • 1, 8@KDP • (* ! S$*'<>T5C • "* 8R7 FN9 • SLO • 5I"&* G8? ,C .- 8/2
29. !  
     – &'# KPI • MRR Churn Rate / Negative Churn ..etc –$%# )"( 
30. -* –KPI .0#" $%! 
    1+   –Mackerel  CRE   ,2 )  (' – &/('  3