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Mackerel CRE チームの KPI

10c17b2a6e7687c9b039c5c8f9958495?s=47 missasan
October 02, 2018
80

Mackerel CRE チームの KPI

2019/10/2 Repro Tech Meetup #3 CRE

10c17b2a6e7687c9b039c5c8f9958495?s=128

missasan

October 02, 2018
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  1. MackerelCRE   KPI 2019/10/2 Repro Tech Meetup #3 CRE

    Misa Miura
  2. ! –   (id:missasan / @mur_ms_) –  –

    Mackerel  – CRE (Customer Reliability Engineer) – 3   – "# 
  3.  –Mackerel   –Mackerel CRE    –KPI

    
  4. Mackerel 

  5. None
  6. '#   +%) *. – +%)1 – &0*. ,

    (/!- – &"&2$ αʔϏεϩʔϧϗετߏ੒
  7.    –  (SaaS) / BtoB – 

    
  8. Mackerel CRE   

  9. Mackerel 38 – 1.0*-2$% – +# (5-26  – DevOps

    &!"  – Infrastructure as Code1 !4 7, '  – IoT/)-2
  10. Mackerel  CRE   – C? B; >E "'46

    – )$<3 9H >E!-+I – DevOps 701. – Infrastructure as CodeC/0G J= +8 – IoTA:>E ,%*,FK CRE (-@2  5DFK&-#
  11.  CRE  id:a-know  id:missasan

  12. Mackerel     CRE "!  / 

     /    /   / SRE 
  13. 9K A3F5 –   & + – +&( 

    &+&) – ?8#+(+ – ))9> – #+H@E0+ – JB+  $ )(MTG)42 –  "!).< – E7C6 – =GI,.< – %%+( *"+'+ – /;) – :D-1: … etc
  14. >P F8K: –   +#0 – 0+(  +0+)

    – D=(0 -0! – . .>C – (0MEJ50 – OG0%  )%".(MTG)97 –  '&.3A – J<H; – BLN13A – **0 -/'0,0 – 4@". – ?I26? … etc 0+Q $0.Q .*Q
  15. $ 0#%  !- 5- !- – 362*()  

    – 1.&7 – ",   5- – %+ –  – CRE '  /4
  16. CRE    a-know    Customer Reliability

    Engineer (CRE)   http://developer.hatenastaff.com/entry/2017/08/09/173607
  17. CRE    Customer Reliability Engineer –  

     – 
  18.  '! ) –CRE"#%  –CRE$(   & 

     )
  19. KPI

  20. KPI %    81 9 = (4 –

    9=81-0   – 75+> – )3  <4 – *2 – $&#"! – CRE ,  6; /.:'
  21. "   CRE 7% – CRE !#2(KPI9<)$* 8) 53

    – ?=0 1h1>6'/ 1>& – .@6; / 4+.@:- / ,  
  22. 1   –      

  23. 2 3    –    

         
  24. 4 5    –  "  

    !
  25. CRE  4 K !+   ( + 

    (   ( "$ +&* • 6A4G • 6AA21D3 • ;H=< • ?7L9)+ • 0E4G' + • !+ + • **8> • 5F.: • BE,/J,.: • ( $#*.: • %+I@+ • %+-C*=< •  ( + • **8>
  26. (-/N CRE CRE #+- (-/N;8 Mackerel 6F 6F1L (-/N9. Mackerel

    6F #)-* ,,(=3) =3BA *%- EI2K '&,@0 ))-?:@0 <CH"+- 4>$, (-J75D MG"-!
  27. CB KPI !(  %  ( • ;6M3= •

    ?-J ("(%LHG/ etc.) • #($')= • MRR Churn Rate • Negative Churn • M3@I5 • <02C)=  • E49)= • 1) 4 :F>K • &(  N"(%78O1= •  ( 4 M3 @I5 • SLO • 1D $( A49)= +* 4 ,. 
  28. +=:1  KPI #*  ' "* • A;R7C •

    E0O ($*'QML3 etc.) • %*&),C • MRR Churn Rate • Negative Churn • R7FN9 • B46H,C • J8?,C • 1, 8@KDP • (* ! S$*'<>T5C • "* 8R7 FN9 • SLO • 5I"&* G8? ,C .- 8/2
  29. !   – &'# KPI • MRR Churn Rate

    / Negative Churn ..etc –$%# )"( 
  30. -* –KPI .0#" $%! 1+   –Mackerel  CRE

      ,2 )  (' – &/('  3