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Shonnah Hughes of Minneapolis Institute of Art_Workshop II Presentation

Monicat Data
September 24, 2017

Shonnah Hughes of Minneapolis Institute of Art_Workshop II Presentation

Shonnah Hughes is a Salesforce MVP, WiT chapter leader, mentor, sponsor, coach, and mother of three. Shonnah fell in love with Salesforce tens years ago and now uses the platform as a means of education, social justice and to unite people across the platform. Shonnah currently works as the CRM Technical Lead at Mia.

Monicat Data

September 24, 2017
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  1. UNDERSTAND CRM “What am I getting into?” Expectation #1: App

    vs Platform Expectation #2: Staff Participation and Key Roles Expectation #3: Cost Expectation #4: Timelines & Phased Implementation
  2. CRM KEY DECISIONS “Decide what to use as your technical

    foundation” Option 1: Start with a Application Option 2: Pre-built Apps Option 3: Fully custom implementation