Over-complicated? Over-simplified? The UX Efficient Frontier

For years we, designers, have been celebrated for making everything easier. For decluttering complex and convoluted interfaces. For adding a bit of emotion to all those dull screens. But can we go too far sometimes?

What makes for a good user experience is entirely dependent on who uses it. There is a danger in treating complex problems as if they were much simpler than they really are.

Fintech Design Summit, online, Nov 2020
Figma Config, San Francisco, May 2022

Video replay: https://youtu.be/8m63a4QgFl4

Written recap (partial): https://uxdesign.cc/over-complicated-over-simplified-the-ux-efficient-frontier-561d7773bc6b

Transcript

1. @morganepeng • Fintech Design Summit • Nov 2020
55. Questions? Slides? Join us? @morganepeng