For years we, designers, have been celebrated for making everything easier. For decluttering complex and convoluted interfaces. For adding a bit of emotion to all those dull screens. But can we go too far sometimes?
What makes for a good user experience is entirely dependent on who uses it. There is a danger in treating complex problems as if they were much simpler than they really are.
The Fintech Design Summit, Nov 2020
The Global Fintech Design Summit, May 2021
Written recap (partial): https://uxdesign.cc/over-complicated-over-simplified-the-ux-efficient-frontier-561d7773bc6b