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Design Research: P2PU.org's Course Creation Flow

@mozzadrella
September 05, 2012

Design Research: P2PU.org's Course Creation Flow

User interviews and usertesting.com caps on p2pu.org's course creation process, mockups and recommendations for improved experience.

@mozzadrella

September 05, 2012
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  1. • Mission!
    • Tools & Methods
    • Interviews
    • User Testing Screencasts
    • Recommendations
    DESIGN RESEARCH:
    COURSE CREATION
    Vanessa Gennarelli
    @mozzadrella
    CC-BY

    View Slide

  2. • P2PU <3
    course
    creators
    • Align our
    design with
    human
    behavior
    MISSION!

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  3. • Interviews with our
    totally rad power users
    • 3 screencasts with
    usability testing tool
    usertesting.com: http://
    www.usertesting.com/
    TOOLS & METHODS
    ?

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  4. • Formative
    evaluation
    • 11 interviews over
    2 weeks
    • Subjects are
    power-users
    • All data is self-
    reported
    • Focus on process
    of creating a course
    INTERVIEWS

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  5. GENERAL BACKGROUND
    Individual Community Members
    n=11
    Mean= 9.45 courses
    Median= 6 courses
    Mode= 6 courses
    Mean= 23 months
    Median=18 months
    Mode= 36 months

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  6. TIMEFRAMES
    n=11
    3 3
    5
    4
    2
    4

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  7. TIMEFRAMES
    4
    2
    4
    n=11
    3 3
    5
    60% of folks
    take 2 weeks+
    to develop
    courses
    Users iterate
    quite a bit:
    72% visit P2PU
    21 times or
    more over
    development
    45% are on
    P2PU.org
    constantly
    over
    development

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  8. TOOLS USED IN COURSE
    DEVELOPMENT
    (n=11)
    • Users asked
    to list tools
    used over the
    development
    of their
    course

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  9. TOOLS USED IN COURSE
    DEVELOPMENT
    Why Etherpad?
    • “The P2PU website did not
    seem to be a place where
    you batted around ideas”
    • “There was nowhere to draft
    a course.”
    • “Feel like there’s a social
    aspect that’s missing--quick
    communication with people.”
    (n=11)
    Tools that support co-creation
    of content were most
    frequently cited (Etherpad,
    Googledocs)
    Only one respondent
    worked entirely in
    P2PU.org for course
    development
    Means our users are
    doing *a lot* of
    copying and
    pasting...bummer.

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  10. • How many
    people did you
    work with on
    your P2PU
    course?
    • Answer
    includes
    respondent
    COLLABORATIVE WORK
    25
    15
    6
    3
    2
    6
    2
    2
    1
    1
    1

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  11. • How many
    people did you
    work with on
    your P2PU
    course?
    • Answer
    includes
    respondent
    COLLABORATIVE WORK
    25
    15
    6
    3
    2
    6
    2
    2
    1
    1
    1
    Mean= 5.81
    Median= 2
    Mode= 2
    Most course organizers
    (81%) develop courses
    in collaboration with others

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  12. USERTESTING.COM
    SCREENCASTS
    • 3 users asked to
    create a course from
    scratch and publish
    • Note: we are being
    tested against
    Watch results:
    • User 1: https://www.usertesting.com/videos/42K77HnmZFA%3d
    • User 2: https://www.usertesting.com/videos/hS5QE8b0WtA%3d
    • User 3: https://www.usertesting.com/videos/H%2b1aF
    %2bmmBtc%3d

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  13. • Design course creation to look & feel like
    actually *being* in the course
    • Hover commands or a shadowbox to help
    the user (disappears upon 2nd sign in)
    • Support features that help users iterate
    (incremental save, improve text editor)
    • Bump up collaborative editing feature to
    support co-creation of content
    RECOMMENDATIONS

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  14. RECOMMENDATIONS:
    CREATE COURSE 1
    I’m a Course Title: Fill Me in with a Zippy Title!
    Home > Learn > Course Title Home Page
    I’m a Task: Fill Me In With What You’d Like Folks to do First
    I’m a subtitle: fill me in with a bit more description & context.
    I’m a Task: Fill Me In With What You’d Like Folks to do Second
    I’m a subtitle: fill me in with a bit more description & context.
    Next Step: Ask for
    Community Review
    New task
    Course Organizer Bio:
    I am into Religious Studies and
    Anthropology and am a freak
    about research, fact checking,
    and curating content. I write the
    internet, maybe you have read it?
    Christopher Crawford
    Start Course
    Course
    Home
    Invite
    Collaborators
    Admin
    Course

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  15. I’m a Course Title: Fill Me in with a Zippy Title!
    Home > Learn > Course Title Home Page
    I’m a Task: Fill Me In With What You’d Like Folks to do First
    I’m a subtitle: fill me in with a bit more description & context.
    I’m a Task: Fill Me In With What You’d Like Folks to do Second
    I’m a subtitle: fill me in with a bit more description & context.
    Next Step: Ask for
    Community Review
    New task
    Course Organizer Bio:
    I am into Religious Studies and
    Anthropology and am a freak
    about research, fact checking,
    and curating content. I write the
    internet, maybe you have read it?
    Christopher Crawford
    Start Course
    Course
    Home
    Invite
    Collaborators
    Admin
    Course
    RECOMMENDATIONS:
    CREATE COURSE 2
    Directly edit text inline,
    which autosaves
    Add organizer bio
    Move in-course nav to all flesh
    right, add invite/share
    Move “new task” button to where
    users need it
    Include Community Review Step

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  16. I’m a Course Title: Fill Me in with a Zippy Title!
    Home > Learn > Course Title Home Page
    I’m a Task: Fill Me In With What You’d Like Folks to do First
    I’m a subtitle: fill me in with a bit more description & context.
    I’m a Task: Fill Me In With What You’d Like Folks to do Second
    I’m a subtitle: fill me in with a bit more description & context.
    Next Step: Ask for
    Community Review
    New task
    Course Organizer Bio:
    I am into Religious Studies and
    Anthropology and am a freak
    about research, fact checking,
    and curating content. I write the
    internet, maybe you have read it?
    Christopher Crawford
    Start Course
    Course
    Home
    Invite
    Collaborators
    Admin
    Course
    RECOMMENDATIONS:
    CREATE COURSE 3
    Start by
    giving your
    course a
    name
    Then add a
    photo
    Begin to fill
    in the tasks
    for your
    course
    Create
    more tasks
    as you see
    fit
    When you’re at a
    point you’re happy
    with, ask for
    Community Review
    See all
    tasks
    Share & invite
    collaborators
    Give
    feedback
    Tweak
    under the
    hood

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  17. RECOMMENDATIONS:
    CREATE COURSE 4
    I’m a Course Title: Fill Me in with a Zippy Title!
    Home > Learn > Course Title Home Page
    I’m a Task: Fill Me In With What You’d Like Folks to do First
    I’m a subtitle: fill me in with a bit more description & context.
    I’m a Task: Fill Me In With What You’d Like Folks to do Second
    I’m a subtitle: fill me in with a bit more description & context. New task
    Course Organizer Bio:
    I am into Religious Studies and
    Anthropology and am a freak
    about research, fact checking,
    and curating content. I write the
    internet, maybe you have read it?
    Christopher Crawford
    Start Course
    Course
    Home
    Invite
    Collaborators
    Admin
    Course
    Last Step:
    Open for Signup

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  18. • Community review & testing
    • Add advice on learning theory to the copy
    • Integrate with Dirk’s “unification” plan
    • Next study: mental model research on *why* people create
    courses
    • Raw data is up on Googledocs: http://ow.ly/dujBH
    • Direct feedback to community list or to [email protected]
    • Thanks to usertesting.com for comping the tests!
    NEXT STEPS
    Vanessa Gennarelli
    @mozzadrella
    CC-BY

    View Slide