DevOps Community Of Practice

Everyone here at DevOpsDays is on a journey. The journey has names like: DevOps Transformation, Digital Transformation, or IT Modernization. This talk will explore some of the tools, workflows, practices, and mindset that lead to success.

Along your [DevOps digital modernization automation ] journey, you will encounter new tools, new workflows, and higher-levels of collaboration across all teams. Along the journey, teams will reorient to help deliver customer outcomes and tighten feedback loops. The principles and practices required are, collectively, known as “DevOps.” This talk will explore the meaning of DevOps and introduce you and your team to its principles and practices.

Transcript

1. DevOps Community
   Of Practice
   @nathenharvey
   chef.io
   

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2. Scale
   

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5. We are on a journey
   Awakenings Continuous
   Everything
   Outcome-
   centric IT
   

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6. technology
   culture
   

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7. INFRA
   OPS
   SECURITY
   NETWORK
   CLOUD
   DEV
   BUSINESS
   CUSTOMER
   OUTCOME
   

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8. SERVICE OPERATIONS
   SERVICE DELIVERY
   MIDDLEWARE/ESB/PLATFORM
   INFRASTRUCTURE SERVICES
   LOB
   Line of
   Business
   LOB
   Line of
   Business
   LOB
   Line of
   Business
   LOB
   Line of
   Business
   LOB
   Line of
   Business
   LOB
   Line of
   Business
   APPLICATION DEVELOPMENT
   Service-oriented IT
   

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9. THOUGHT
   LEADERS
   BEST
   PRACTICES
   IDEAS
   KNOWLEDGE
   STRATEGY
   TRENDS
   TECHNOLOGY
   Centers of Excellence
   

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10. THOUGHT
    LEADERS
    BEST
    PRACTICES
    IDEAS
    KNOWLEDGE
    STRATEGY
    TRENDS
    TECHNOLOGY
    Centers of Excellence
    

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11. SERVICE OPERATIONS
    SERVICE DELIVERY
    MIDDLEWARE/ESB/PLATFORM
    INFRASTRUCTURE SERVICES
    LOB
    Line of
    Business
    LOB
    Line of
    Business
    LOB
    Line of
    Business
    LOB
    Line of
    Business
    LOB
    Line of
    Business
    LOB
    Line of
    Business
    APPLICATION DEVELOPMENT
    Service-oriented IT
    

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13. SERVICE OPERATIONS
    SERVICE DELIVERY
    MIDDLEWARE/ESB/PLATFORM
    INFRASTRUCTURE SERVICES
    LOB
    Line of
    Business
    LOB
    Line of
    Business
    LOB
    Line of
    Business
    LOB
    Line of
    Business
    LOB
    Line of
    Business
    LOB
    Line of
    Business
    APPLICATION DEVELOPMENT
    You aren’t my only customer
    

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14. LOB
    Line of
    Business
    LOB
    Line of
    Business
    LOB
    Line of
    Business
    LOB
    Line of
    Business
    LOB
    Line of
    Business
    SERVICE OPERATIONS
    SERVICE DELIVERY
    MIDDLEWARE/ESB/PLATFORM
    INFRASTRUCTURE SERVICES
    APPLICATION DEVELOPMENT
    The business takes control
    

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15. LOB
    Line of
    Business
    LOB
    Line of
    Business
    LOB
    Line of
    Business
    LOB
    Line of
    Business
    LOB
    Line of
    Business
    LOB
    Line of
    Business
    SERVICE OPERATIONS
    SERVICE DELIVERY
    MIDDLEWARE/ESB/PLATFORM
    INFRASTRUCTURE SERVICES
    APPLICATION DEVELOPMENT
    The business takes control
    

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16. Will
    Moore
    Director, Engineering
    Services
    Aaron’s, Inc.
    @willmoore
    

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17. LOB
    Line of
    Business
    LOB
    Line of
    Business
    LOB
    Line of
    Business
    Vertical Integration
    

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18. LOB
    Line of
    Business
    LOB
    Line of
    Business
    LOB
    Line of
    Business
    Application Development
    Community
    Infrastructure Services
    Community
    Vertical Integration with Communities of Practice
    

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19. THOUGHT
    LEADERS
    BEST
    PRACTICES
    IDEAS
    KNOWLEDGE
    STRATEGY
    TRENDS
    TECHNOLOGY
    Centers of Excellence
    

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20. ECOMMERCE
    DATACENTER
    OPS
    ANALYTICS
    HARDWARE
    IOT
    MANAGED
    SERVICES
    BUSINESS
    Communities of Practice
    CONTINUOUS
    AUTOMATION
    

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21. Non-bullet slide
    Non-bullet slide subtitle
    Community of Practice
    •  Collaborative
    •  Inclusive
    •  Do Change
    

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22. Align Incentives & Objectives
    • On my team responsibilities are shared
    

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23. Make the Work Visible
    

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24. Failure is an opportunity to learn
    • On my team failures are treated primarily
    as opportunities to improve the system
    

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25. Assessing Information Processing
    •  On my team…
    ●  information is actively sought
    ●  failures are learning opportunities, and messengers of them are not punished
    ●  responsibilities are shared
    ●  cross-functional collaboration is encouraged and rewarded
    ●  new ideas are welcomed
    ●  failures are treated primarily as opportunities to improve the system
    

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26. A typology of organisational cultures
    https://continuousdelivery.com/images/westrum.png | http://qualitysafety.bmj.com/content/13/suppl_2/ii22
    

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27. A cultural and professional
    movement focused on how to
    build and operate high-velocity
    organizations, born from the
    experiences of its practitioners.
    DevOps
    

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28. Non-bullet slide
    Non-bullet slide subtitle
    Community
    Our Foundation
    

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29. INFRA
    OPS
    SECURITY
    NETWORK
    CLOUD
    DEV
    BUSINESS
    CUSTOMER
    OUTCOME
    

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30. OPS
    SECURITY
    NETWORK
    CLOUD
    DEV
    BUSINESS
    CUSTOMER
    OUTCOME
    INFRA
    

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31. OPS
    SECURITY
    NETWORK
    CLOUD
    DEV
    BUSINESS
    CUSTOMER
    OUTCOME
    INFRA
    

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32. Questions That Matter in Service to Real Work
    •  How do we decrease the time between software deployments?
    •  How do we minimize the time required to detect incidents?
    •  How do we minimize the time required to recover from incidents?
    •  How do we improve cross-team collaboration?
    

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33. Thank
    You!
    Nathen
    Harvey
    VP, Community
    Development
    Chef Software, Inc.
    @nathenharvey .
    

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