Do Change with Communities of Practice

Everyone here at DevOps Talks is on a journey. The journey has names like DevOps Transformation, Digital Transformation, or IT Modernization. This talk will explore some of the tools, workflows, practices, and mindset that lead to success.

Along with your [DevOps | digital | modernization | automation] journey, you will encounter new tools, new workflows, and higher-levels of collaboration across all teams. Along the journey, teams will reorient to help deliver customer outcomes and tighten feedback loops. The principles and practices required are, collectively, known as "DevOps." This talk will explore the meaning of DevOps and introduce you and your team to its principles and practices.

This was presented at the DevOps Talks Conference in Sydney, Australia, August, 2019. http://devopstalks.com/

Transcript

1. DevOps Community
   Of Practice
   @nathenharvey
   chef.io
   

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2. Scale
   

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5. The changing role of IT organizations
   DevOps practices are driving IT organizations into reshaping the way their teams operate
   

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6. INFRA
   OPS
   SECURITY
   NETWORK
   CLOUD
   DEV
   BUSINESS
   CUSTOMER
   OUTCOME
   

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7. SERVICE OPERATIONS
   SERVICE DELIVERY
   MIDDLEWARE/ESB/PLATFORM
   INFRASTRUCTURE SERVICES
   LOB
   Line of
   Business
   LOB
   Line of
   Business
   LOB
   Line of
   Business
   LOB
   Line of
   Business
   LOB
   Line of
   Business
   LOB
   Line of
   Business
   APPLICATION DEVELOPMENT
   Service-oriented IT
   

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8. THOUGH
   T
   LEADERS
   BEST
   PRACTICE
   S
   IDEAS
   KNOWLEDG
   E
   STRATEG
   Y
   TRENDS
   TECHNOLOG
   Y
   Centers of Excellence
   

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9. THOUGH
   T
   LEADERS
   BEST
   PRACTICE
   S
   IDEAS
   KNOWLEDG
   E
   STRATEG
   Y
   TRENDS
   TECHNOLOG
   Y
   Centers of Excellence
   

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10. SERVICE OPERATIONS
    SERVICE DELIVERY
    MIDDLEWARE/ESB/PLATFORM
    INFRASTRUCTURE SERVICES
    LOB
    Line of
    Business
    LOB
    Line of
    Business
    LOB
    Line of
    Business
    LOB
    Line of
    Business
    LOB
    Line of
    Business
    LOB
    Line of
    Business
    APPLICATION DEVELOPMENT
    Service-oriented IT
    

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11. SERVICE OPERATIONS
    SERVICE DELIVERY
    MIDDLEWARE/ESB/PLATFORM
    INFRASTRUCTURE SERVICES
    LOB
    Line of
    Business
    LOB
    Line of
    Business
    LOB
    Line of
    Business
    LOB
    Line of
    Business
    LOB
    Line of
    Business
    LOB
    Line of
    Business
    APPLICATION DEVELOPMENT
    You aren’t my only customer
    

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12. LOB
    Line of
    Business
    LOB
    Line of
    Business
    LOB
    Line of
    Business
    LOB
    Line of
    Business
    LOB
    Line of
    Business
    SERVICE OPERATIONS
    SERVICE DELIVERY
    MIDDLEWARE/ESB/PLATFORM
    INFRASTRUCTURE SERVICES
    APPLICATION DEVELOPMENT
    The business takes control
    

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13. LOB
    Line of
    Business
    LOB
    Line of
    Business
    LOB
    Line of
    Business
    LOB
    Line of
    Business
    LOB
    Line of
    Business
    LOB
    Line of
    Business
    SERVICE OPERATIONS
    SERVICE DELIVERY
    MIDDLEWARE/ESB/PLATFORM
    INFRASTRUCTURE SERVICES
    APPLICATION DEVELOPMENT
    The business takes control
    

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14. LOB
    Line of
    Business
    LOB
    Line of
    Business
    LOB
    Line of
    Business
    Vertical Integration
    

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15. LOB
    Line of
    Business
    LOB
    Line of
    Business
    LOB
    Line of
    Business
    Application Development
    Community
    Infrastructure Services
    Community
    Vertical Integration with Communities of Practice
    

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16. THOUGH
    T
    LEADERS
    BEST
    PRACTICE
    S
    IDEAS
    KNOWLEDG
    E
    STRATEG
    Y
    TRENDS
    TECHNOLOG
    Y
    Centers of Excellence
    

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17. ECOMMERC
    E
    DATACENTER
    OPS
    ANALYTICS
    HARDWARE
    IOT
    MANAGE
    D
    SERVICE
    S
    BUSINESS
    Communities of Practice
    CONTINUOUS
    AUTOMATION
    

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18. Non-bullet slide
    Non-bullet slide subtitle
    Community of Practice
    •  Collaborative
    •  Inclusive
    •  Do Change
    

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19. technology
    culture
    

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20. Velocity: time from idea to ship
    Focus on business outcomes
    Quantifying outcomes to deliver software at speed
    Deployment
    frequency
    Time from
    commit to deploy
    Mean time
    to resolve
    Time deploying
    remediation
    Change failure
    rate
    SPEED
    Measure of rate
    of software change
    EFFICIENCY
    Measure of effectiveness
    of software change
    RISK
    Measure of quality
    of software change
    Compliance audit
    frequency
    Idea Ship
    

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21. Standard Bank pushes ideas from commit to deploy in 18 minutes with Chef
    Focus on Speed
    Measuring the rate of software change
    HIGH IT
    PERFORMERS
    MEDIUM IT
    PERFORMERS
    LOW IT
    PERFORMERS
    On-demand Week - Month
    Month – 6
    Month
    < 1 Hour Week - Month
    Month - 6
    month
    USE CASES INCLUDE:
    ▪  Application Delivery
    ▪  Build Pipelines
    DEPLOYMENT
    FREQUENCY
    TIME FROM COMMIT TO
    DEPLOY
    

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22. Intuit reduced change failure rate by 90% with Chef
    Focus on Efficiency
    Measuring the effectiveness of software change
    HIGH IT
    PERFORMERS
    MEDIUM IT
    PERFORMERS
    LOW IT
    PERFORMERS
    0-15% 16-30% 31-45%
    < 1 Hour < 1 Day < 1 Day
    USE CASES INCLUDE:
    ▪  Configuration Management
    ▪  Server Drift
    CHANGE FAILURE RATE
    MEAN TIME TO RESOLVE
    

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23. Equifax easily scans and maintains security policies with Chef
    Focus on Risk
    Measuring the quality of software change
    HIGH IT
    PERFORMERS
    MEDIUM IT
    PERFORMERS
    LOW IT
    PERFORMERS
    95%+ 25%-95% 0-25%
    < 1 Hour Week - Month
    Month - 6
    Months
    USE CASES INCLUDE:
    ▪  Compliance Automation
    ▪  Compliance Coverage
    COMPLIANCE TESTING
    COVERAGE
    TIME DEPLOYING
    REMEDIATION
    

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24. SPEED
    EFFICIENCY RISK
    A focus on increasing speed to
    meet business requirements...
    ...can introduce more errors into
    the environment...
    ...and open up security holes
    faster than teams can react.
    SPEED
    EFFICIENCY RISK
    Continuous automation metrics are at odds
    Improving on one metric can negatively impact the others
    

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25. SPEED
    EFFICIENCY RISK
    Increased speed to meet
    business requirements...
    ...while eliminating redundant
    steps and rework...
    ...and maintaining continuous
    adherence to policy.
    Achieving Continuous Automation
    Capture outcomes at each step in the journey to continuous automation
    

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26. Align Incentives & Objectives
    • On my team responsibilities are shared
    

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27. Make the Work Visible
    

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28. Failure is an opportunity to learn
    • On my team failures are treated primarily
    as opportunities to improve the system
    

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29. Assessing Information Processing
    •  On my team…
    ●  information is actively sought
    ●  failures are learning opportunities, and messengers of them are not punished
    ●  responsibilities are shared
    ●  cross-functional collaboration is encouraged and rewarded
    ●  new ideas are welcomed
    ●  failures are treated primarily as opportunities to improve the system
    

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30. A typology of organisational cultures
    https://continuousdelivery.com/images/westrum.png | http://qualitysafety.bmj.com/content/13/suppl_2/ii22
    

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31. A cultural and professional
    movement focused on how to
    build and operate high-velocity
    organizations, born from the
    experiences of its practitioners.
    DevOps
    

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32. Your company needs you more than ever.
    

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33. Your company needs you more than ever.
    The most ambitious version of you.
    

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34. THEN NOW
    1998:
    - Don’t get in strangers’ cars
    - Don’t meet ppl from internet
    2016:
    - Literally summon strangers
    from internet to get in their car
    Carol Nichols
    @Carols10cents
    99.9K Retweets 155K Likes
    

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35. Infrastructure
    App Complexity
    Application
    Compliance
    App packaging
    and dependencies
    Infrastructure and
    OS deployment
    

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36. OGRESS
    / Continuous automation
    / Effortless infrastructure
    / Any app, anywhere
    PR
    

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37. DAYS
    MINUTES
    HOURS
    SECONDS
    

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38. Non-bullet slide
    Non-bullet slide subtitle
    Community
    Our Foundation
    

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39. INFRA
    OPS
    SECURITY
    NETWORK
    CLOUD
    DEV
    BUSINESS
    CUSTOMER
    OUTCOME
    

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40. Questions That Matter in Service to Real Work
    •  How do we decrease the time between software deployments?
    •  How do we minimize the time required to detect incidents?
    •  How do we minimize the time required to recover from incidents?
    •  How do we improve cross-team collaboration?
    

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41. Thank
    You!
    Nathen
    Harvey
    VP, Community
    Development
    Chef Software, Inc.
    @nathenharvey .
    

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