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専門的Q&Aサイトにおける質問行為の分析
Tajima Itsuro
November 14, 2015
Research
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200
専門的Q&Aサイトにおける質問行為の分析
Ethnomethodological approach of the Stack Overflow Q&A interaction
Tajima Itsuro
November 14, 2015
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Transcript
ઐత2"αΠτʹ ͓͚Δ࣭ߦҝͷੳ ాౡɹҳOJSZVV!LFJPKQ ܚጯٛक़େֶେֶӃจֶݚڀՊਤॻؗɾใֶઐ߈ത࢜՝ఔ
എܠ2"αΠτͱ
2"αΠτͱ
2"αΠτͱ
2"αΠτͱ
2"αΠτͱ w 4PDJBM2"ઌߦݚڀʹ͓͚Δ2"αΠτͷ w 4PDJBM2"ͷఆٛ 4IBI Ϣʔβʔ͕ใχʔζΛࣗવݴޠʹΑΔ࣭ͷܗ ͰఏࣔͰ͖Δ ެ։ͷͰͷԠͷͨΊͷϑΥʔϥϜ
Ҏ্ΛؚΉࢀՃʹجͮ͘ίϛϡχςΟ w 4IBI$$PMMBCPSBUJWFJOGPSNBUJPOTFFLJOH"MJUFSBUVSFSFWJFX "EWBODFTJO-JCSBSJBOTIJQ 7PM Qr
ઐతͳ2"αΠτ w Ұൠతͳͷ :BIPPܙାͳͲ ͱઐతͳͷ͕͋Δ w ઐత2"αΠτͷҰͭ4UBDL0WFSqPX w 4UBDL&YDIBOHFͱ͍͏2"αΠτ܈ͷͭ w
ϓϩάϥϛϯάʹؔ͢Δ࣮ࡍͷΛऔΓѻ͏ w ղܾɼࣝڞ༗ͷଆ໘͕ڧ͍ w ຊݚڀͰઐతͳࣝͷΓͱΓʹؔ৺Λ࣋ͪɼ4UBDL &YDIBOHFɼಛʹ4UBDL0WFSqPXΛѻ͏
ઌߦݚڀɼతɼํ๏
ઌߦݚڀ w 5SFVEF $ISJTUPQI#BS[JMBZ 0IBE4UPSFZ .BSHBSFU"OOF)PXEPQSPHSBNNFST BTLBOEBOTXFSRVFTUJPOTPOUIFXFC /*&3USBDL SE*OUFSOBUJPOBM $POGFSFODFPO4PGUXBSF&OHJOFFSJOH
*$4& *&&& QBHFT w ͲͷΑ͏ͳܗࣜछྨͷ࣭͕͞Ε͍ͯΔ͔ͷྨ
ઌߦݚڀ w 1BSOJO $ISJT5SFVEF$ISJTUPQI.FBTVSJOH"1* EPDVNFOUBUJPOPOUIFXFC OE*OUFSOBUJPOBM8PSLTIPQ PO8FCGPS4PGUXBSF&OHJOFFSJOH "$. Q w
ϚχϡΞϧʹࡌ͍ͬͯΔػೳͷ͏ͪɼͲΕ͚͕࣭ͩ ͰѻΘΕ͍ͯΔ͔
ઌߦݚڀ w .BNZLJOB -FOB.BOPJN #FMMB.JUUBM .BOBT)SJQDTBL (FPSHF)BSUNBOO #KPSO %FTJHOMFTTPOTGSPNUIFGBTUFTURBTJUFJOUIFXFTU"OOVBM$POGFSFODF PO)VNBO'BDUPSTJO$PNQVUJOH4ZTUFNT
$)* "$. Q w Ϣʔβʔͷ࣭ͷසɼ࣭͔Βճ·Ͱͷ࣌ؒ
ઌߦݚڀ w 7BTJMFTDV #PHEBO4FSFCSFOJL "MFYBOEFS%FWBOCV 1SFN%FWBOCV'JMLPW 7MBEJNJS )PXTPDJBM2"TJUFTBSFDIBOHJOHLOPXMFEHFTIBSJOHJOPQFOTPVSDFTPGUXBSF DPNNVOJUJFTUI"$.$POGFSFODFPO$PNQVUFS4VQQPSUFE$PPQFSBUJWF8PSL BOE4PDJBM$PNQVUJOH
Q w 3ʹؔ͢Δ࣭ͷίϛϡχςΟͷҠߦ ϝʔϦϯάϦετ͔Β4UBDL0WFSqPX
ઌߦݚڀͷ w 2"αΠτϢʔβʔಉ࢜ͷڞಉ࡞ۀͰཱ͍ͯ͠Δ w ઌߦݚڀͰɼ w طʹڞಉ࡞ۀ͕ߦΘΕͨޙͷ༰ΛݟΔ w ϢʔβʔͷߦಈΛ࣭ճͷ༰͔ΒΓͯ͠ଊ ͑Δ
w ͕ࣝڞಉ࡞ۀʹΑͬͯ࡞ΒΕΔ͜ͱʹ͍ͯ͠ͳ͍
త w ڞಉ࡞ۀͱͯ͠ͷ࣭ճͷ࣮ࡍΛݟΔ͜ͱͰ w ࣝͷੜ͕ͲͷΑ͏ʹཱ͍ͯ͠Δ͔ w ࣝͷੑ࣭ w ʹ͍ͭͯΑΓਂ͘ཧղ͢Δ
ํ๏ w ڞಉ࡞ۀͷཱΛݟ͍ͯ͘ʹͲ͏ͨ͠Βྑ͍͔ w ࢀՃ͍ͯ͠Δਓʑ͕ޓ͍ʹɼͲͷΑ͏ʹঢ়گΛཧղ ͠ɼߦҝΛୡ͍ͯ͘͠ͷ͔Λཧղ͢Δ͜ͱ͕༗ޮ w ਓʑͷํ๏Λهड़͢ΔΞϓϩʔν͕ඞཁ w Τεϊϝιυϩδʔ
ํ๏ w 2"αΠτʹ͓͍ͯɼ࣭͕ߦΘΕճ͕ड͚ औΒΕΔ·Ͱͷڞಉ࡞ۀ͕ୡ͞Ε͍ͯΔ w ࣭͕࣭ͱͯ͠ཧղ͞Εͯ͡Ίͯճ͕ߦΘΕ Δ w ຊൃදͰ࣭ߦҝͷΓཱͪʹযΛͯΔ
ํ๏ w 4UBDL0WFSqPXৗతʹར༻͍ͯ͠Δ w ݚڀͷϑΟʔϧυͱ༷ͯ͠ʑͳ࣭ճΛݟ͖ͯ ͨ w ճίϝϯτ·ͰΛؚΊͨΓͱΓɼ͍ ͷͰෳࡶͩͬͨ
ํ๏ w ෳࡶͳͷͷੳͷલʹɼ·ͣجຊతͳߦҝͷ ཧղ͕ඞཁͩͱஅ w ճ͕ߦΘΕ͍ͯΔ͍࣭ʹ͍ͭͯهड़ͨ͠ w ຊൃදͰ4UBDL0WFSqPXʹ͓͚Δ࣭ߦҝ ͷجຊతͳߏʹ͍ͭͯѻ͏
σʔλͷऩू
σʔλͷऩू
σʔλͷऩू
σʔλͷऩू
࣭ߦҝͷੳ
࣭ߦҝʹ͓͚Δ՝ͷఏࣔ w ͍࣭ߦҝΛݟͨͱ͜Ζɼ՝Λఏࣔ͢Δ͜ͱ͕ ߦΘΕ͍ͯͨ w ·࣭ͣΛݟ͍ͯ͘
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σʔλɿୈ̍ਤʹશจ
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σʔλɿୈ̍ਤʹશจ ࣗͷ໘͢Δ՝ Λఏࣔ
*BNUSZJOHUPNPWFBO)5.-VQBCPVUQY XIFOFWFSBVTFSIPWFSTUIFJSNPVTFPWFSJU* EJETPNFSFTFBSDIPOXTDIPPMTCVU*DPVME OPUpOEBOZJOGPSNBUJPOUIBUIFMQFENF .PTUPGUIFJSBOJNBUJPOFYBNQMFTXFSFVTJOH LFZGSBNFTBOE*`NQSFUUZTVSFUIBU`TOPU XIBU*OFFECFDBVTF*`NUSZJOHUPUSJHHFSBO BOJNBUJPOXIFOTPNFCPEZIPWFSTPWFSUIF FMFNFOU*DPVMECFXSPOHUIPVHIBOEUIBU`T XIZ*`NQPTUJOHIFSF
σʔλɿୈ̍ਤʹશจ ࣗͷ໘͢Δ՝ Λఏࣔ ௐ͕ͨɼ༗༻ͳใݟͭ ͔Βͳ͔ͬͨ
*BNUSZJOHUPNPWFBO)5.-VQBCPVUQY XIFOFWFSBVTFSIPWFSTUIFJSNPVTFPWFSJU* EJETPNFSFTFBSDIPOXTDIPPMTCVU*DPVME OPUpOEBOZJOGPSNBUJPOUIBUIFMQFENF .PTUPGUIFJSBOJNBUJPOFYBNQMFTXFSFVTJOH LFZGSBNFTBOE*`NQSFUUZTVSFUIBU`TOPU XIBU*OFFECFDBVTF*`NUSZJOHUPUSJHHFSBO BOJNBUJPOXIFOTPNFCPEZIPWFSTPWFSUIF FMFNFOU*DPVMECFXSPOHUIPVHIBOEUIBU`T XIZ*`NQPTUJOHIFSF
σʔλɿୈ̍ਤʹશจ ࣗͷ໘͢Δ՝ Λఏࣔ ௐ͕ͨɼ༗༻ͳใݟͭ ͔Βͳ͔ͬͨ ,FZGSBNFTΛ ͏ํ๏Λଟ͘ݟ͕ͨɼͦΕ ٻΊ͍ͯΔͷͰͳ͍
*BNUSZJOHUPNPWFBO)5.-VQBCPVUQY XIFOFWFSBVTFSIPWFSTUIFJSNPVTFPWFSJU* EJETPNFSFTFBSDIPOXTDIPPMTCVU*DPVME OPUpOEBOZJOGPSNBUJPOUIBUIFMQFENF .PTUPGUIFJSBOJNBUJPOFYBNQMFTXFSFVTJOH LFZGSBNFTBOE*`NQSFUUZTVSFUIBU`TOPU XIBU*OFFECFDBVTF*`NUSZJOHUPUSJHHFSBO BOJNBUJPOXIFOTPNFCPEZIPWFSTPWFSUIF FMFNFOU*DPVMECFXSPOHUIPVHIBOEUIBU`T XIZ*`NQPTUJOHIFSF
σʔλɿୈ̍ਤʹશจ ࣗͷ໘͢Δ՝ Λఏࣔ ௐ͕ͨɼ༗༻ͳใݟͭ ͔Βͳ͔ͬͨ ͦͷͨΊɼߘͨ͠ ,FZGSBNFTΛ ͏ํ๏Λଟ͘ݟ͕ͨɼͦΕ ٻΊ͍ͯΔͷͰͳ͍
)FSF`TUIFFMFNFOU*`NUSZJOHUPNPWF 'PSNZ$44 ' σʔλɿୈ̍ਤʹશจ
)FSF`TUIFFMFNFOU*`NUSZJOHUPNPWF 'PSNZ$44 ' σʔλɿୈ̍ਤʹશจ ιʔείʔυʹΑΓɼ͞Βʹ ۩ମతʹ՝Λఏࣔ
)FSF`TUIFFMFNFOU*`NUSZJOHUPNPWF 'PSNZ$44 ' σʔλɿୈ̍ਤʹશจ ιʔείʔυʹΑΓɼ͞Βʹ ۩ମతʹ՝Λఏࣔ
Θ͔Βͳ͍෦Λະͷιʔ είʔυʹίϝϯτ
*`NOPUTVSFXIBU*OFFEUPBEEUPNBLFUIF FMFNFOUBOJNBUFVQ UIFFYBNQMFTPO XTDIPPMTXFSFO`UPGNVDIIFMQ*GBOZCPEZ DPVMEQPJOUNFJOUIFSJHIUEJSFDUJPO*XPVME CFFYUSFNFMZBQQSFDJBUJWF5IBOLZPV4UBDL 0WFSqPX σʔλɿୈ̍ਤʹશจ ιʔείʔυʹԿΛՃ͢Ε
ྑ͍͔
*`NOPUTVSFXIBU*OFFEUPBEEUPNBLFUIF FMFNFOUBOJNBUFVQ UIFFYBNQMFTPO XTDIPPMTXFSFO`UPGNVDIIFMQ*GBOZCPEZ DPVMEQPJOUNFJOUIFSJHIUEJSFDUJPO*XPVME CFFYUSFNFMZBQQSFDJBUJWF5IBOLZPV4UBDL 0WFSqPX σʔλɿୈ̍ਤʹશจ ιʔείʔυʹԿΛՃ͢Ε
ྑ͍͔ ਖ਼͍͠ํΛڭ͑ͯԼ͍͞
࣭ߦҝʹ͓͚Δ՝ͷఏࣔ w ճ
:PVOFFEOPUVTFLFZGSBNFTGPSUIJTTJNQMF BOJNBUJPO+VTU$44USBOTJUJPOJTFOPVHI 4FUUIFUSBOTJUJPOQSPQFSUZJOUIFJOJUJBMTUBUF TUZMFSVMFTXJUIUIFEVSBUJPO
:PVOFFEOPUVTFLFZGSBNFTGPSUIJTTJNQMF BOJNBUJPO+VTU$44USBOTJUJPOJTFOPVHI 4FUUIFUSBOTJUJPOQSPQFSUZJOUIFJOJUJBMTUBUF TUZMFSVMFTXJUIUIFEVSBUJPO ࣭ऀ͕ௐͨ͜ͱʹؔ࿈ ͚ͯઆ໌
:PVOFFEOPUVTFLFZGSBNFTGPSUIJTTJNQMF BOJNBUJPO+VTU$44USBOTJUJPOJTFOPVHI 4FUUIFUSBOTJUJPOQSPQFSUZJOUIFJOJUJBMTUBUF TUZMFSVMFTXJUIUIFEVSBUJPO ࣭ऀ͕ௐͨ͜ͱʹؔ࿈ ͚ͯઆ໌
࣭ऀͷఏࣔͨ͠ιʔείʔ υΛઆ໌ʹར༻
࣭ߦҝʹ͓͚Δ՝ͷఏࣔ w ࣭ऀɼࣗͷ՝ΛҎԼΛఏࣔ͢Δ͜ͱͰఏ͍ࣔͯͨ͠ ԿΛ͍͔ͨ͠ طʹ͖ͬͯͨ͜ͱ طʹ͍࣋ͬͯΔใ w
ιʔείʔυΛ௨ͯ͡ ۩ମతͳՕॴͷఏࣔ ٻΊ͍ͯΔճܗࣜͷఏࣔ
࣭ߦҝʹ͓͚Δ՝ͷఏࣔ w ճऀɼ࣭ऀͷ՝ʹʮదʯʹ͑ɼ͔͠ ࣭ऀ͕ݴٴ͍ͯͨ͠ػೳʹབྷΊͯ ιʔείʔυͷ͚͍ܽͯΔ෦ΛຒΊΔ͜ͱͰ w ͍͑ͯͨ w
ճऀ͕ɼ࣭ऀ͕ఏࣔͨ͠՝ͷ༰ɾܗࣜʹ߹ͬͨܗͰ ͑Δ͜ͱͰɼ࣭ߦҝ͕ୡ͞Εͨ w ͪΖΜɼͦ͜·Ͱ͏·͍͔͘ͳ͍͜ͱଟ͍
࣭ߦҝʹ͓͚Δ՝ͷఏࣔ w Ͳ͏͍ͬͨ՝ʹ໘͓ͯ͠ΓɼͦͷͲͷ͋ͨΓͰ ࠔ͍ͬͯΔͷ͔ͱ͍͏͜ͱΛ໌ࣔ͢Δ͜ͱͰɼ͑ ΒΕΔΑ͏ͳܗͰ࣭Λߦ͍ͬͯͨ w ՝ͷఏࣔɼ࣭ΛʮճͰ͖ΔΑ͏ʹ͢Δʯͱ ͍͏Ͱɼ࣭ߦҝͷୡʹڧؔ͘Θ͍ͬͯͨ w ઐతͳ՝ͷఏࣔΛΊ͙Δ༷ʑͳΓͱΓΛݟΔ
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͜Ε͔Βड़Δ՝ʹ͍ͭͯ ॳ৺ऀͰ͋Δ ՝͕ͲͷΑ͏ͳΧςΰϦʹ ଐ͢Δ͔
՝͕ᐆດͳ࣭ʹର͠ɼίϝϯτͰݴ͍ͬͯΔ͜ͱΛ໌֬ʹ ͢ΔΑ͏ٻΊΒΕͨ :PVIBWFO`UEFpOFEBOZDSJUFSJBGPSzCFUUFSzPUIFS UIBOUIFPXOQSPQFSUZJTTVF 8IBUPUIFSSFBTPO EPZPVIBWF 3PC(
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طʹ͞Ε࣭ͨͱॏෳ͍ͯ͠Δ߹ɼ࣭Λ͢Δ͜ͱ ͦͷͷ͕ΘΕΔ QPTTJCMFEVQMJDBUFPG$SFBUJOH+TPCKFDUXJUI 0CKFDUDSFBUF OVMM r+VMJVT%BWJFT !+VMJVT%BWJFT*SFBEUIBUCFGPSFQPTUJOH NZRVFTUJPOJTOPUBCPVUUIFEJ⒎FSFODFCVU FORVJSJOHBCPVUUIFIJWFNJOEDPOTFOUPO
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طʹ͞Ε࣭ͨͱॏෳ͍ͯ͠Δ߹ɼ࣭Λ͢Δ͜ͱ ͦͷͷ͕ΘΕΔ QPTTJCMFEVQMJDBUFPG$SFBUJOH+TPCKFDUXJUI 0CKFDUDSFBUF OVMM r+VMJVT%BWJFT !+VMJVT%BWJFT*SFBEUIBUCFGPSFQPTUJOH NZRVFTUJPOJTOPUBCPVUUIFEJ⒎FSFODFCVU FORVJSJOHBCPVUUIFIJWFNJOEDPOTFOUPO
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݁ w 4UBDL0WFSqPXͰͷ࣭ߦҝͷୡΛৄࡉʹੳͨ͠ w ՝ԿΛͲͷΑ͏ʹٻΊ͍ͯΔ͔ w ࣗͷೳྗ w ͳͲ͕ѻΘΕΔ͜ͱͰɼճ͕ՄೳʹͳΔΑ͏ʹ࣭͕ͳ͞Ε͍ͯͨ w
՝͕໌֬Ͱͳ͍߹ɼ࣭͕ͦͦॏෳ͍ͯ͠ͳ͍ɼ࣭ʹ ͢Δͷͳͷ͔ͱ͍͏͜ͱࢀՃऀʹͱͬͯʹͳͬͨ w ࣔࠦެ։ͷͰ͑ΒΕΔΑ͏ʹ࣭͕࡞ΒΕΔ͜ͱͰɼݸਓతͳ ࣭͕ଞͷਓʹཧղͰ͖ɼ༗༻ͳࣝͱͳΔͷͰͳ͍͔ɽ
͝ਗ਼ௌ͋Γ͕ͱ͏͍͟͝·ͨ͠ɽ