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20221220 #nakanoshima_dev Salesforce と kintone ...
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Takuya Oketani
December 20, 2022
Technology
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20221220 #nakanoshima_dev Salesforce と kintone と Slack と AWS CDK で SalesChatOps はじめました
Takuya Oketani
December 20, 2022
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Transcript
4BMFTGPSDFͱ LJOUPOFͱ 4MBDLͱ "84 $%,Ͱ 4BMFT$IBU0QT͡Ί·ͨ͠ %FD OBLBOPTIJNBEFW -5/JHIU
גࣜձࣾιϥίϜ ιϦϡʔγϣϯΞʔΩςΫτ Գ୩ 0SJHJOBM6QEBUFCZ$&#*NBHFSZIUUQTXXXGMJDLSDPNQIPUPTDFEXBSECSJDF
OBLBOPTIJNB@EFW Գ୩ 5BLVZB 0LFUBOJ ιϦϡʔγϣϯΞʔΩςΫτ גࣜձࣾιϥίϜ ♥ Amazon SQS
♥ 6OJGJFE&OEQPJOU !PLFFF "CPVUNF
OBLBOPTIJNB@EFW )BTIUBH OBLBOPTIJNB@EFW 0SJHJOBM6QEBUFCZTUFWFHBSGJFME IUUQTXXXGMJDLSDPNQIPUPTTUFWFHBSGJFME
גࣜձࣾιϥίϜ ݄ΑΓ ,%%*άϧʔϓ ʮຊൃʯάϩʔόϧͰ͑Δ *P5ϓϥοτϑΥʔϜ ੈքதͷώτͱϞϊΛͭͳ͛ڞ໐͢Δࣾձ ߸ גࣜձࣾιϥίϜ 403"$0.
*/$ දऔకࣾ ۄ ݑ ࣄۀ֓ཁ *P5 ϓϥοτϑΥʔϜͷఏڙ ڌ ຊ ౦ژ ɺӳࠃɺถࠃ γΞτϧ 0SJHJOBM6QEBUFCZ3*4&IUUQTXXXGMJDLSDPNQIPUPTSJTFDPOG OBLBOPTIJNB@EFW
OBLBOPTIJNB@EFW IUUQTJNBJGBDUPSZIBUFOBCMPHDPNFOUSZ 4"ͱ
OBLBOPTIJNB@EFW • ͓٬͞·ͷϏδωεΛޭͤ͞ΔͨΊ ࠔΓࣄΛղܾ͢ΔͨΊʹ 403"$0.Λʮ͏·͘ʯ͔ͭͬͯΒ͏ɺͦͷͨΊʹ͋ΒΏΔٕज़ αϙʔτΛఏڙ͢Δ • ࣌ʹ 403"$0.Ҏ֎ɺ"84
"[VSFɺ(PPHMF$MPVEͳͲͷΫϥυɺ ΦϯϓϨϛεɺιϑτΣΞ͔ΒϋʔυΣΞɺσόΠεɺ4BB4ɺϏδωε Ϟσϧ·Ͱ͋ΒΏΔཁૉΛαϙʔτ • ͓٬͞·ΛΔ͜ͱ͕ॏཁ • ͲΜͳϏδωεΛఏڙ͍ͯ͠Δ͔ • ར༻͍ͯ͠ΔΫϥυαʔϏε • ͜Ε·ͰͷҊ݅ͷྲྀΕɺܦҢ • ٕज़తͳशख़ FUD 4"ͱ
OBLBOPTIJNB@EFW ͋ΔͷӦۀܥγεςϜ "84$MPVE $PSF%BUBCBTF *OCPVOE (FOFSBUJPO .BSLFUJOH5PPMT $PNNVOJDBUJPO #VTJOFTT "QQMJDBUJPOT
8PSLTQBDF 4BMFT /PUJGZ *NQPSU-FBE /PUJGZ 4ZOD-FBE /PUJGZ $3. *NQPSU
OBLBOPTIJNB@EFW +PJOͯ͠ ͷࢲ • ͱΓ͋͑ͣ 4BMFTGPSDFݟΕ͜Ε·ͰͷܦҢͱ͔ѲͰ͖ͦ͏ • (PPHMF%SJWFʹఏҊॻͱ͔ܖॻ͕͋Δͷ͔ͳ • LJOUPOFԿʹͬͯΔΜͩΖ
͓٬͞·ΛΔ
OBLBOPTIJNB@EFW *NQPSU $3. ͋ΔͷӦۀܥγεςϜ "84$MPVE $PSF%BUBCBTF *OCPVOE (FOFSBUJPO .BSLFUJOH5PPMT $PNNVOJDBUJPO
#VTJOFTT "QQMJDBUJPOT 8PSLTQBDF 4BMFT /PUJGZ *NQPSU-FBE /PUJGZ 4ZOD-FBE /PUJGZ 4IFFUT ͰӦۀཧ 4ZOD༰ ɺ݅Λ Ѳͯ͠ͳ͍ ΞϓϦཚཱ ௨ҲΕ ௨࿙Ε -PDBMNFNP ࡉ͔͍ใ ֤ࣗͷ ϩʔΧϧ ௨ͷϦΞ ΫγϣϯͰ εςʔλε ཧ ఏҊॻͱ͔ ͳ͍ جװ %#ͱ 4BMFTGPSDF ͕࿈ܞͯ͠ ͍ͳ͍ -FBEΛ ड৴͍ͯ͠ Δ͚ͩ ͲͷϨϙʔ τ͕ੜ͖ͯ ͍Δͷ͔ Θ͔Βͳ͍
OBLBOPTIJNB@EFW +PJOͨ͠ޙͷࢲ • ͱΓ͋͑ͣ 4BMFTGPSDFݟΕ͜Ε·ͰͷܦҢͱ͔ѲͰ͖ͦ͏ • (PPHMF%SJWFʹఏҊॻͱ͔ܖॻ͕͋Δͷ͔ͳ • LJOUPOFԿʹͬͯΔΜͩΖ ܦաͨ͠ࢲ
• 4BMFTGPSDFΛ͍ͬͯΔͷ 4BMFTͷҰ෦ϝϯόʔ • ޱʹΑΔڞ༗ • ͲΕ͕ਖ਼͍͠ͷ͔ • εϧʔϓοτ͕Ͱͳ͍ ͓٬͞·ΛΔ
OBLBOPTIJNB@EFW JŊʋŊʘʋʘʋŊʋŊ` JcMŪŊʋŊʋŊʘʋMʋJJ cʋʘʋŊʘʋʋJc ŰcJMc৺Ŋʋʘʋ@ʘŊʘʋcccJ JŊcŊ/\ŊűKʋʍʘʌŘ ű̹ ŊʋJŊccM ʋŪʋʉ MA
ʆʉ cMccK ବ͍ͩͭ͜ ŪŊV ̹ cMKž ʌɺ VžŘcž ૣ͘ͳΜͱ͔͠ͳ͍ͱʜ žʋ ŊŖ Ŋ@ ʗŘJ SŖzŪMƄŊ ʉ ʗ c ų ʌ ʋŊ @ ` c`
OBLBOPTIJNB@EFW *NQPSU $3. ͋ΔͷӦۀܥγεςϜ "84$MPVE $PSF%BUBCBTF *OCPVOE (FOFSBUJPO .BSLFUJOH5PPMT $PNNVOJDBUJPO
#VTJOFTT "QQMJDBUJPOT 8PSLTQBDF 4BMFT /PUJGZ *NQPSU-FBE /PUJGZ 4ZOD-FBE /PUJGZ 4IFFUT ͰӦۀཧ 4ZOD༰ ɺ݅Λ Ѳͯ͠ͳ͍ ΞϓϦཚཱ ௨ҲΕ ௨࿙Ε -PDBMNFNP ࡉ͔͍ใ ֤ࣗͷ ϩʔΧϧ ௨ͷϦΞ ΫγϣϯͰ εςʔλε ཧ ఏҊॻͱ͔ ͳ͍ جװ %#ͱ 4BMFTGPSDF ͕࿈ܞͯ͠ ͍ͳ͍ -FBEΛ ड৴͍ͯ͠ Δ͚ͩ ͲͷϨϙʔ τ͕ੜ͖ͯ ͍Δͷ͔ Θ͔Βͳ͍
OBLBOPTIJNB@EFW • ʑͷ׆ಈͷதͰӦۀϝϯόʔʹ 1BJO1PJOUΛώΞϦϯά • ݱঢ়ͱཧͷܗ • Ͳ͜ʹϦιʔεΛ͔͞Ε͍ͯΔ͔ • 4MBDLΛத৺ʹۀΛճ͍ͯ͠Δ
• ௨Λॲཧ͖͠Εͳ͍ • طಡεϧʔ • ॲཧͨ݁͠Ռ͕ 4MBDLҎ֎ʹΒͳ͍ Ӧۀ׆ಈΛΔ
OBLBOPTIJNB@EFW ͜͜ʹͳʹ͔ ͱ͍͏͜ͱͰ "84$MPVE $PSF%BUBCBTF *OCPVOE (FOFSBUJPO .BSLFUJOH5PPMT $PNNVOJDBUJPO #VTJOFTT
"QQMJDBUJPOT 8PSLTQBDF 4BMFT /PUJGZ *NQPSU-FBE /PUJGZ 4ZOD-FBE /PUJGZ $3. *NQPSU
OBLBOPTIJNB@EFW • ʮͳʹ͔ʯʹ͑ͦ͏ͳͷ • ཁ݅ • 4MBDLͷߘʢ௨ʣΛτϦΨʔʹͳʹ͔͢Δ • 4MBDLߘ͢Δ ४උ
"84$IBUCPU "NB[PO&WFOU#SJEHF "NB[PO"QQ'MPX "84-BNCEB "844UFQ'VODUJPOT FUD
OBLBOPTIJNB@EFW ࣮ߦ4")BDLBUIPO
OBLBOPTIJNB@EFW 4MBDLCPU ݁Ռ "84$MPVE $PSF%BUBCBTF *OCPVOE (FOFSBUJPO .BSLFUJOH5PPMT $PNNVOJDBUJPO #VTJOFTT
"QQMJDBUJPOT 8PSLTQBDF 4BMFT /PUJGZ *NQPSU-FBE /PUJGZ 4ZOD-FBE /PUJGZ $3. *NQPSU
OBLBOPTIJNB@EFW • ͓͍߹ΘͤϑΥʔϜ͔Βೖྗ • ೖྗ͕ .BSLFUJOH5PPMʹ࿈ܞ • -FBEΛ࡞ • 4MBDLʹ௨
• 4BMFTGPSDFʹ -FBEΛಉظʢඇಉظॲཧʣ • 4MBDLͷ௨ΛτϦΨʔ • -FBEใΛ 4BMFTGPSDF͔Βऔಘ • 4BMFTGPSDFͷϦϯΫͱҰॹʹεϨουʹߘ ݁Ռ
OBLBOPTIJNB@EFW • 4BMFT0QT4MBDLCPU • ͬͨͷ • "84$%, • "84-BNCEB •
"NB[PO"1*(BUFXBZ • &YQSFTT • 4MBDL#PMU • +4GPSDF TBMFPੜ
OBLBOPTIJNB@EFW • IUUQTHJUIVCDPNTMBDLBQJCPMUKT • 4MBDLΞϓϦΛ࡞ΔϑϨʔϜϫʔΫ • *ODPNJOH 8FCIPPL0VUDPNJOH8FCIPPLɺ)VCPUͰۤ͠·ͳ͍͍ͯ͘ • ͪͳΈʹ
8FCIPPLطʹ %FQSFDBUFE • )VCPU͔ΒͷҠߦखॱ͋Γ • ײతʹίʔυΛॻ͚Δ • ։ൃ༻ͷ TMBDLDIBOOFMΛ༻ҙ͢Δͱָ 4MBDL#PMU
OBLBOPTIJNB@EFW • ॳظԽ 4MBDL#PMU
OBLBOPTIJNB@EFW • ϦεφʔΛΞλον 4MBDL#PMU
OBLBOPTIJNB@EFW • IUUQTKTGPSDFHJUIVCJP • +4͔Β 4BMFTGPSDF"1*ʹΞΫηε͢Δ-JCSBSZ • ҆ఆ൛ͷ࠷৽ WYܥ ͚ͩͲ
WЌΛ࠾༻ • Y +4 &4 ϕʔεɺ 54ϕʔε • BTZODBXBJUͰ 1SJNJTFࠈ͔Βͷ։์ • ܕఆٛਖ਼ٛ • 74$PEF Ͱ 4BMFTGPSDFΦϒδΣΫτͷεΩʔϚใΛͬͯࣗಈิͰ͖Δ • ΧελϜΦϒδΣΫτʹରԠ +4GPSDF
OBLBOPTIJNB@EFW • ଓ • $36% +4GPSDF
OBLBOPTIJNB@EFW • 402- 4BMFTGPSDF0CKFDU2VFSZ-BOHVBHF ൃߦͰ͖Δ +4GPSDF
OBLBOPTIJNB@EFW • "84-BNCEB "NB[PO"1*(BUFXBZͷΈ • 4MBDLΞϓϦ #PU ͕ඞཁͩͬͨ • 8FCIPPLඇਪ
• ݟૹΓ • "84$IBUCPUɺ"NB[PO&WFOU#SJEHF • ݁ہ -BNCEB • "NB[PO"QQ'MPX • σʔλసૹ • "844UFQ'VODUJPOT • ͦΜͳʹෳࡶ͡Όͳ͍ "84
OBLBOPTIJNB@EFW • طଘͷΈΛվम͠ͳ͍ • ࠷খݶͷϦιʔεͰ࠷େݶͷޮՌΛࢦ͢ • ਓʹίʔυʹ༏͍͠ܗ • ਓ͚ͷϝοηʔδίʔυʹ༏͘͠ͳ͍ɺͦͷٯ·ͨવΓ •
ϝοηʔδͷ࠶ར༻ੑ • ࠓͷͱ͜Ζ +40/͔͠উͨΜ • ͋͘·Ͱ TBMFPτϦΨʔΛൖͤ͞ΔͷΈ • ෳࡶ࣮͠ͳ͍ 㲈ίʔυͰόάΛੜΈग़ͨ͘͠ͳ͍ɺϩʔίʔυ • 4BMFTGPSDFͷϑϩʔΛͬͯෳΦϒδΣΫτͷؔ࿈ͷ߹ੑΛऔΔ • TBMFP͕ ͭߋ৽ɺ4BMFTGPSDFଆͰ࿈ಈͯ͠ϑϩʔͰߋ৽ ৺͕͚ͨ͜ͱ
OBLBOPTIJNB@EFW • ରԠ͢ΔϝοηʔδͷՃ • ࢿྉμϯϩʔυ • ݟੵॻൃߦ FUD • ༩͢ΔใͷՃʢLJOUPOFରԠʣ
• ୲νʔϜ • ύʔτφʔ FUD • ϦΞΫγϣϯͰ 4BMFTGPSDFΛߋ৽ • Ϩίʔυͷॴ༗ऀΛม͑Δ • ϨίʔυΛ %JTRVBMJGJFEʹߋ৽͢Δ FUD ͦͷޙ
OBLBOPTIJNB@EFW • ࠷ॳ͔Β Wܥ • EFQMPZָ͕ • -BNCEBͰ֎෦αʔϏε࿈ܞΛ࣮͢Δͱ͖ͷ 5PLFO4FDSFUͳͲ 44.ͷ
1BSBNFUFS4UPSFʹ 4FDVSF4USJOHͰ֨ೲ • $%,ͷ֎Ͱ࣮ࢪ • EFQMPZ࣌ʹ 1BSBNFUFS"3/Λ $POUFYUͰೖ • -BNCEBͷ࣮ߦ 3PMFʹ TTN(FU1BSBNFUFSΛڐՄ • XBUDIਆ • $IBU0QTϝοηʔδղَ͕ • EFQMPZͨ͠Β XBUDIͰ༷ࢠݟʢ-PH͕ $POTPMFʹग़Δʣ • ͳʹ͔͋Εվमͯ͠ IPUTXBQ "84$%,
OBLBOPTIJNB@EFW 0SJHJOBM6QEBUFCZ#FTU1JDLPIUUQTXXXGMJDLSDPNQIPUPT!/ খ͘͞؆୯ͳ՝͔Β ͭͣͭվળͯ͠ ૣ݁͘ՌΛग़͍ͯ͘͠
OBLBOPTIJNB@EFW • 4BMFT͔ΒͷϦΫΤετ૿Ճ • 4BMFTGPSDFؔ࿈͕ͲΜͲΜඈΜͰ͘Δ • ʮ4BMFTGPSDFͷ͜ͱͳΒͱΓ͋͑ͣ UBLVZBʹ૬ஊʯ • ʮͳΜ͔
4BMFTGPSDFͷ։ൃ͕Ͱ͖Δͱฉ͍ͯʯ • 4BMFT0QT5FBN WJSUVBM ઃཱ • ֤ 5FBNͰؤு͍ͬͯͨਓ͕݉ ͦͷޙ
OBLBOPTIJNB@EFW 0SJHJOBM6QEBUFCZ4FSHFJ'IUUQTXXXGMJDLSDPNQIPUPTEWB ग़ޱઓུ
OBLBOPTIJNB@EFW • 4BMFTGPSDF$3.Խ ϓϩδΣΫτൃ • .BOBHFS.FFUJOHͰܾఆ • ೦ئͷސ٬ϚελʂύʔτφʔཧʂΞαΠϯཧʂ • Ͱඋ͢Δͷ୭Զ
• 4BMFTશମͰ 4BMFTGPSDFΛ͍ͬͯ͘ྲྀΕ • දܭࢉιϑτ͔Βͷ٫ • ·ͩσʔλͷೖྗʹʢ৯Θͣݏ͍ʣ͋Γ • ͦΖͦΖ ਓπϥ͍ • ͜͜Ϧιʔεͷ Λ 4BMFT0QTؔ࿈ʹׂ ͦͯ͠ݱࡏ
OBLBOPTIJNB@EFW IUUQTDBSFFSTTPSBDPNKQ
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