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2019-04-18 運用自動化の基本原則1 「引継ぎの原則」 /20190418-operation-automation-basis-principle-1

Ea29e2b19d11b48f867ae71d6a6de5df?s=47 opelab
April 18, 2019

2019-04-18 運用自動化の基本原則1 「引継ぎの原則」 /20190418-operation-automation-basis-principle-1

ssmjp 2019/04 #2での発表資料です。

# 運用自動化の基本原則シリーズ
- 2019-03-06 「運用自動化」とは: https://speakerdeck.com/opelab/20190306-operation-what-automation
- 2019-05-24 運用業務の「構造化」: https://speakerdeck.com/opelab/20190524-structured-operation
- 2019-04-18 運用自動化の基本原則1 「引継ぎの原則」: https://speakerdeck.com/opelab/20190418-operation-automation-basis-principle-1
- 2019-05-24 運用自動化の基本原則2「平易化の原則」: https://speakerdeck.com/opelab/20190524-operation-automation-basic-principle-2

# 運用自動化の基本原則シリーズ 番外編
- 2019-03-06 ダメな「運用自動化」の3類型 + α: https://speakerdeck.com/opelab/operation-automation-3-bad-model
- 2019-04-18 「運用自動化」に対する幻想: https://speakerdeck.com/opelab/operation-automation-illusion

(運用設計ラボ合同会社 波田野裕一)

Ea29e2b19d11b48f867ae71d6a6de5df?s=128

opelab

April 18, 2019
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  1. Operation Lab ӡ༻ઃܭϥϘ ӡ༻ઃܭϥϘ߹ಉձࣾ ӡ༻ࣗಈԽͷجຊݪଇʮҾܧ͗ͷݪଇʯ 1 γχΞΞʔΩςΫτ೾ా໺༟Ұ ʮӡ༻ࣗಈԽͷجຊݪଇʯγϦʔζ WFS 

    TTNKQ
  2. Operation Lab ӡ༻ઃܭϥϘ ʮӡ༻ࣗಈԽͷجຊݪଇʯͱ͸ 2 ଟ͘ͷӡ༻ݱ৔ʹ͓͍ͯɺ޻਺࡟ݮΛ໨తͱͨ͠ʮӡ༻ࣗಈԽʯͷඞཁ ੑ͕ڣ͹Εɺଟ༷ͳʮӡ༻ࣗಈԽʯϓϩμΫτͷಋೖ͕ࢼΈΒΕ͍ͯ· ͢ɻ
 ͔͠͠ɺӡ༻ࣗಈԽʹ͸ଟ͘ͷෆ౎߹΍෭࡞༻͕͋Γɺҙਤʹશ͘൓͠ ͨ݁ՌΛ΋ͨΒ͢͜ͱͷํ͕Ή͠Ζଟ͍ͷ͕ݱ࣮Ͱ͢ɻ

    ຊࢿྉͰ͸ɺʮӡ༻ࣗಈԽ͕ӡ༻ݱ৔ʹ༩͑Δக໋తͳӨڹΛճආ͠ɺ ӡ༻ݱ৔ʹͱͬͯ࠷దͳӡ༻؀ڥΛ࣮ݱ͢ΔͨΊʹඞཁͳجຊతͳߟ͑ ํʯΛʮӡ༻ࣗಈԽͷجຊݪଇʯͱఆٛ͠ɺͦͷ಺༰ʹ͍ͭͯӡ༻ઃܭ ϥϘ߹ಉձࣾͷݚڀ׆ಈ͓Αͼཧ࿦ԽΛ౿·͑ͯղઆ͠·͢ɻ ׬੒͞Εͨʮཧ࿦ʯͰ͸ͳ͍ͷͰɺποίϛ΍ίϝϯτ׻ܴͰ͢ɻ
  3. Operation Lab ӡ༻ઃܭϥϘ ࠓճ͸ίί ʮӡ༻ࣗಈԽͷجຊݪଇʯγϦʔζ ༧ఆ 3 • ૯࿦ʮӡ༻ࣗಈԽʯͱ͸ •

    جຊݪଇ • جຊݪଇ • جຊݪଇ جຊݪଇͷଓฤͱͯ͠ʮجຊ͡Όͳ͍͚Ͳॏཁͳݪଇʯ ΋ॱ࣍੔ཧɾൃද༧ఆͰ͢ɻ ઈࢍ੔ཧத ઈࢍ੔ཧத લճ
  4. Operation Lab ӡ༻ઃܭϥϘ ࠓճͷΞδΣϯμ 4  લճ·Ͱͷ͓͞Β͍  ӡ༻͋Δ͋Δ 

    ӡ༻ࣗಈԽͷجຊݪଇ ͦͷ   ·ͱΊ ࠓޙͷ༧ఆ
  5. Operation Lab ӡ༻ઃܭϥϘ લճ·Ͱͷ͓͞Β͍ 5

  6. Operation Lab ӡ༻ઃܭϥϘ ʮӡ༻ࣗಈԽʯͱ͸ ӡ༻ݱ৔ʹ͓͚Δఆٛ  6 ఆٛԽ ʮαʔϏεσϦόϦΛࣗಈԽ͢Δ͜ͱʯ ӡ༻૊৫ͷϦιʔεΛ׆༻͠ɺରՁ΍ධՁͷ޲্Λ໨తʹɺ

    ֎෦ʹର͢ΔܧଓతͳԿΒ͔ͷαʔϏεఏڙͷҰ෦΋͘͠͸શͯ ΛࣗಈԽ͢Δ͜ͱ ӡ༻ࣗಈԽͷຊ࣭͸ʮࣄۀܧଓੑʯͷ޲্ લճ·Ͱͷ͓͞Β͍
  7. Operation Lab ӡ༻ઃܭϥϘ ʮӡ༻ࣗಈԽʯ͸ʮӡ༻ඪ४ԽʯͷҰͭ 7 ӡ༻ۀ຿ΛίʔυϨϕϧ·ͰఆܕԽ ඪ४Խ ͠ɺ ࣮૷·Ͱߦ͏͜ͱɻ ӡ༻ࣗಈԽͷҐஔ෇͚

    ࣾ಺੍खӡ༻ ӡ༻ͷఆܕԽ ӡ༻ࣗಈԽ ඪ४ԽϨϕϧ த ඪ४ԽϨϕϧ ߴ ඪ४ԽϨϕϧ ௿ ίʔυϨϕϧ खॱॻϨϕϧ ݸʑਓ͕ಠࣗ લճ·Ͱͷ͓͞Β͍
  8. Operation Lab ӡ༻ઃܭϥϘ ஫ҙ఺ʮӡ༻ࣗಈԽʯΑ͋͘Δצҧ͍ 8 ʮࣗಈԽ͢Ε͹ఆܕԽ͞ΕΔʯΘ͚Ͱ͸ͳ͍ ඪ४ԽϨϕϧ ௿ ࣾ಺੍खӡ༻ ӡ༻ͷఆܕԽ

    ӡ༻ࣗಈԽ ඪ४ԽϨϕϧ த ඪ४ԽϨϕϧ ௿ खॱॻϨϕϧ ݸʑਓ͕ಠࣗ Ұ଍ඈͼ ઃܭͳ͖࣮૷ʹؕΓɺ࢓༷όάΛੜΈ΍͍͢ º ࢓༷όάͷմ ֤࣮૷͕ಠࣗ લճ·Ͱͷ͓͞Β͍
  9. ʮӡ༻ࣗಈԽʯʹෆՄܽͳͭͷࢹ఺ • اۀͷࣄۀܧଓੑ޲্ʹߩݙ͢Δ͔  • ࣄۀܧଓੑ͕޲্͠ͳ͍ࣗಈԽ͸ʮӡ༻ࣗಈԽʯͰ͸ͳ͍ • ӡ༻ݱ৔ͷαʔϏεՁ஋޲্ʹߩݙ͢Δ͔  •

    αʔϏεՁ஋͕޲্͠ͳ͍ࣗಈԽ͸ʮӡ༻ࣗಈԽʯͰ͸ͳ͍ • ӡ༻ݱ৔ͷσϦόϦՁ஋޲্ʹߩݙ͢Δ͔  • σϦόϦՁ஋͕޲্͠ͳ͍ࣗಈԽ͸ʮӡ༻ࣗಈԽʯͰ͸ͳ͍ Operation Lab ӡ༻ઃܭϥϘ 9 લճ·Ͱͷ͓͞Β͍
  10. Operation Lab ӡ༻ઃܭϥϘ ӡ༻ࣗಈԽͷجຊݪଇʮҾܧ͗ͷݪଇʯ 10

  11. جຊݪଇҾܧ͗ͷݪଇ Operation Lab ӡ༻ઃܭϥϘ 11 ӡ༻ࣗಈԽͷجຊݪଇ ͦͷ ӡ༻ࣗಈԽ͸ɺͦͷઃܭٴͼ࣮૷಺༰Λ ઃܭɾ࣮૷ऀҎ֎ʹҾ͖ܧ͙͜ͱΛલఏ ʹߦΘͳ͚Ε͹ͳΒͳ͍ɻ

    DPOUJOVBUJPO ܧଓ DPOUJOVJUZ ࿈ଓੑ UBLFPWFS Ҿ͖ܧ͗ ӡ༻ࣗಈԽͰ࠷΋େࣄͳݪଇ ࣮ࡍʹ͸ɺҾ͖ܧ͗Λҙ͍ࣝͯ͠ͳ͍ ʮӡ༻ࣗಈԽʯ͕ඇৗʹଟ͍
  12. ͳͥʮҾܧ͗ʯ͕࠷΋ॏཁͳͷ͔ Operation Lab ӡ༻ઃܭϥϘ 12 ӡ༻ࣗಈԽ͸ɺͦͷઃܭٴͼ࣮૷಺༰Λ ઃܭɾ࣮૷ऀҎ֎ʹҾ͖ܧ͙͜ͱΛલఏ ʹߦΘͳ͚Ε͹ͳΒͳ͍ɻ • Πϯϓοτͷ඼࣭͕௿͍

    • Ξ΢τϓοτͷ඼࣭͕௿͍ • ਺೥ޙʹ஍ࠈ͕଴͍ͬͯΔ ʮҾܧ͗ʯલఏͷແ͍ࣗಈԽ͸ ӡ༻ࣗಈԽͷجຊݪଇ ͦͷ
  13. Operation Lab ӡ༻ઃܭϥϘ ʮҾܧ͗ʯલఏͷແ͍ࣗಈԽ͸Πϯϓοτͷ඼࣭͕௿͍ 13 ϝϯόʔ ࣮૷ऀ • ώΞϦϯά͕ద౰ •

    ࢓༷΋ద౰ • ϨϏϡʔ΍Βͳ͍ ϦϦʔε Ҿ͖ܧ͗͠ͳ͍ͷͰ୭΋ࠔΒͳ͍ Α͏ʹݟ͑Δ ӡ༻ࣗಈԽͷجຊݪଇ ͦͷ
  14. Operation Lab ӡ༻ઃܭϥϘ ʮҾܧ͗ʯલఏͷແ͍ࣗಈԽ͸Ξ΢τϓοτͷ඼࣭͕௿͍ 14 ϝϯόʔ ࣮૷ऀ Ҿ͖ܧ͗͠ͳ͍ͷͰ୭΋ࠔΒͳ͍ Α͏ʹݟ͑Δ ϦϦʔε

    • ࣮૷͕ద౰ อकൃੜ͕ͪ͠  • ϦϑΝΫλϦϯά͠ͳ͍ อकࠔ೉  • υΩϡϝϯτ࡞Βͳ͍ อकࠔ೉ ӡ༻ࣗಈԽͷجຊݪଇ ͦͷ
  15. Operation Lab ӡ༻ઃܭϥϘ ʮҾܧ͗ʯલఏͷແ͍ࣗಈԽ͸਺೥ޙʹ஍ࠈ͕଴͍ͬͯΔ 15 Ҿ͖ܧ͗͠ͳ͍ͷͰ୭΋ࠔΒͳ͍ Α͏ʹݟ͑Δ ٽ͖ͳ͕Βɺప໷Ͱ ϦόʔεΤϯδχΞϦϯά ޙ೚ͷ࣮૷ऀ

    ʮ໿ଋ͞Εͨະདྷʯ͕සൃ ਺೥ޙʹ ӡ༻ࣗಈԽͷجຊݪଇ ͦͷ
  16. ʮҾܧ͗ͷແ͍ࣗಈԽʯͷ೾ٴޮՌ Operation Lab ӡ༻ઃܭϥϘ 16 • ؀ڥͷมԽʹ௥ਵͰ͖ͳ͍ ߗ௚Խ  •

    ۀ຿ͷʮݟ͑ͳ͍Խʯ͕ਐΉɻ ௿෇ՃՁ஋Խ  • ਓΛҭͯΔޮՌ͕ແ͍ ೳྗ௿Լ ӡ༻ࣗಈԽɺෆ౎߹ͳਅ࣮ ݱ৔ࢹ఺ • ਅ࣮ࣗಈԽ͸ߗ௚Խ • ʮӡ༻ࣗಈԽʯ͸ɺۀ຿Λߗ௚Խͤ͞Δ • ʮ͓໾ॴରԠʯ͔͠Ͱ͖ͳ͍௿෇ՃՁ஋ͳӡ༻ݱ৔΁ • ਅ࣮਎͔ۙΒ࢝ΊΔͱෳࡶոحԽ • ʮ΍ΕΔͱ͜Ζ͔ΒࣗಈԽʯ͸ฐ֐ΛੜΉ • อक΋มߋ΋Ͱ͖ͳ͍ϞϊϦγοΫͳࣗಈԽ܈ͷ஀ੜ • ਅ࣮ࣗಈԽͷण໋͸୹͍ • ࣗಈԽͷण໋͸ɺظ଴ͨ͠ΑΓ΋ͣͬͱ୹͍ • ࢿ࢈ͱࢥͬͯؤுͬͨࣗಈԽ͕ɺ͋ͬͱ͍͏ؒʹෛ࠴Խ ແՁ஋Խ ӡ༻ࣗಈԽͷجຊݪଇ ͦͷ
  17. ʮҾܧ͗ͷແ͍ࣗಈԽʯͷྫ Ξϯνύλʔϯ • ܦݧ஋ͷߴ͍ਓ͕هԱ্ͷᐆດͳʮݱࡏͷखॱʯ͔Βϓ ϩτλΠϓΛॻ͖࢝ΊͯɺͳΜͱͳ͘ಈ͍ͨͷͰͦͷ· ·ಈ͍͍ͯΔύλʔϯ • ࣮૷ྗ͕͋Δਓ͕ݱ৔ͷਓʹʮͦΕ͘Β͍࡞ͬͯ͋͛Δ Αʔʯޱ಄ώϠϦϯάͰͪΌͬͪΌͱ࣮૷͠ɺҾ͖౉͠ ޙ͸์ஔ͞ΕΔύλʔϯ

    Operation Lab ӡ༻ઃܭϥϘ 17 ʮͳΜͱͳࣗ͘ಈԽʯύλʔϯ ʮ΍ͬͯ͋͛ΔΑࣗಈԽʯύλʔϯ ӡ༻ࣗಈԽͷجຊݪଇ ͦͷ
  18. • ମ੍ͱ༧ࢉ͕͔ͬ͠Γͯ͘͠Δɻ ޻਺֬อ  • ϩʔυϚοϓ΋Ҿ͖΍͘͢ͳΔɻ ߴ෇ՃՁ஋Խ  • ਓΛҭͯΔޮՌ͕͋Δ

    ೳྗ޲্ ʮҾܧ͗ͷ༗ΔࣗಈԽʯͷ೾ٴޮՌ Operation Lab ӡ༻ઃܭϥϘ 18 ద੾ͳӡ༻ࣗಈԽΛ࣮ݱ͢Δ ੜଶܥ ΤίγεςϜ  Λӡ༻ݱ৔Ͱཱ֬͢Δඞཁ͕͋Δ ͨͩ͠ ӡ༻ࣗಈԽͷجຊݪଇ ͦͷ
  19. Operation Lab ӡ༻ઃܭϥϘ ·ͱΊ 19

  20. جຊݪଇҾܧ͗ͷݪଇ Operation Lab ӡ༻ઃܭϥϘ 20 ·ͱΊ ӡ༻ࣗಈԽ͸ɺͦͷઃܭٴͼ࣮૷಺༰Λ ઃܭɾ࣮૷ऀҎ֎ʹҾ͖ܧ͙͜ͱΛલఏ ʹߦΘͳ͚Ε͹ͳΒͳ͍ɻ DPOUJOVBUJPO

    ܧଓ DPOUJOVJUZ ࿈ଓੑ UBLFPWFS Ҿ͖ܧ͗ ӡ༻ࣗಈԽͰ࠷΋େࣄͳݪଇ ࣮ࡍʹ͸ɺҾ͖ܧ͗Λҙ͍ࣝͯ͠ͳ͍ ʮӡ༻ࣗಈԽʯ͕ඇৗʹଟ͍
  21. Operation Lab ӡ༻ઃܭϥϘ 21 ʮӡ༻ࣗಈԽʯͰࠅ͍໨ʹ ߹͏ਓ͕ݮΓ·͢Α͏ʹ ਓ

  22. Operation Lab ӡ༻ઃܭϥϘ ࣍ճ 22

  23. Operation Lab ӡ༻ઃܭϥϘ ࣍ճ͸ίί ʮӡ༻ࣗಈԽͷجຊݪଇʯγϦʔζ ༧ఆ 23 • ૯࿦ʮӡ༻ࣗಈԽʯͱ͸ •

    جຊݪଇҾܧ͗ͷݪଇ • جຊݪଇ • جຊݪଇ ઈࢍ੔ཧத جຊݪଇͷଓฤͱͯ͠ʮجຊ͡Όͳ͍͚Ͳॏཁͳݪଇʯ ΋ॱ࣍੔ཧɾൃද༧ఆͰ͢ɻ ࠓճ͸ίί લճ
  24. Operation Lab ӡ༻ઃܭϥϘ ࢀߟաڈͷൃදࢿྉ 24 IUUQTXXXPQTMBCKQQVCMJTI աڈͷൃදࢿྉ͸ 0QT-BCKQͱ͍͏αΠτʹஔ͍ͯ͋Γ·͢ɻ

  25. IUUQXXXPQFSBUJPOMBCDPKQ OperationLab ӡ༻ઃܭ