運用自動化の基本原則2 「平易化の原則」 /20190524-operation-automation-basic-principle-2

Operation Lab ӡ༻ઃܭϥϘ ӡ༻ઃܭϥϘ߹ಉձࣾ ӡ༻ࣗಈԽͷجຊݪଇʮฏқԽͷݪଇʯ 1 γχΞΞʔΩςΫτ೾ా໺༟Ұ ʮӡ༻ࣗಈԽͷجຊݪଇʯγϦʔζ TTNKQ
WFS

Operation Lab ӡ༻ઃܭϥϘ ʮӡ༻ࣗಈԽͷجຊݪଇʯͱ͸ 2 ଟ͘ͷӡ༻ݱ৔ʹ͓͍ͯɺ޻਺࡟ݮΛ໨తͱͨ͠ʮӡ༻ࣗಈԽʯͷඞཁ ੑ͕ڣ͹Εɺଟ༷ͳʮӡ༻ࣗಈԽʯϓϩμΫτͷಋೖ͕ࢼΈΒΕ͍ͯ· ͢ɻ  ͔͠͠ɺӡ༻ࣗಈԽʹ͸ଟ͘ͷෆ౎߹΍෭࡞༻͕͋Γɺҙਤʹશ͘൓͠ ͨ݁ՌΛ΋ͨΒ͢͜ͱͷํ͕Ή͠Ζଟ͍ͷ͕ݱ࣮Ͱ͢ɻ
ຊࢿྉͰ͸ɺʮӡ༻ࣗಈԽ͕ӡ༻ݱ৔ʹ༩͑Δக໋తͳӨڹΛճආ͠ɺ ӡ༻ݱ৔ʹͱͬͯ࠷దͳӡ༻؀ڥΛ࣮ݱ͢ΔͨΊʹඞཁͳجຊతͳߟ͑ ํʯΛʮӡ༻ࣗಈԽͷجຊݪଇʯͱఆٛ͠ɺͦͷ಺༰ʹ͍ͭͯӡ༻ઃܭ ϥϘ߹ಉձࣾͷݚڀ׆ಈ͓Αͼཧ࿦ԽΛ౿·͑ͯղઆ͠·͢ɻ ׬੒͞Εͨʮཧ࿦ʯͰ͸ͳ͍ͷͰɺποίϛ΍ίϝϯτ׻ܴͰ͢ɻ

Operation Lab ӡ༻ઃܭϥϘ ʮӡ༻ࣗಈԽͷجຊݪଇʯγϦʔζ ༧ఆ 3 • ૯࿦ʮӡ༻ࣗಈԽʯͱ͸ • جຊݪଇҾܧ͗ͷݪଇ
• جຊݪଇ • جຊݪଇ ઈࢍ੔ཧத جຊݪଇͷଓฤͱͯ͠ʮجຊ͡Όͳ͍͚Ͳॏཁͳݪଇʯ ΋ॱ࣍੔ཧɾൃද༧ఆͰ͢ɻ લʑճ લճ ࠓճ͸ίί

Operation Lab ӡ༻ઃܭϥϘ ࠓճͷΞδΣϯμ 4 લճ·Ͱͷ͓͞Β͍ ӡ༻ࣗಈԽͷجຊݪଇ ͦͷ
ݪଇͷద༻ྫ ·ͱΊ ࠓޙͷ༧ఆ

Operation Lab ӡ༻ઃܭϥϘ લճ·Ͱͷ͓͞Β͍ 5

Operation Lab ӡ༻ઃܭϥϘ ʮӡ༻ࣗಈԽʯͱ͸ ӡ༻ݱ৔ʹ͓͚Δఆٛ 6 ఆٛԽ ʮαʔϏεσϦόϦΛࣗಈԽ͢Δ͜ͱʯ ӡ༻૊৫ͷϦιʔεΛ׆༻͠ɺରՁ΍ධՁͷ޲্Λ໨తʹɺ
֎෦ʹର͢ΔܧଓతͳԿΒ͔ͷαʔϏεఏڙͷҰ෦΋͘͠͸શͯ ΛࣗಈԽ͢Δ͜ͱ ӡ༻ࣗಈԽͷຊ࣭͸ʮࣄۀܧଓੑʯͷ޲্ લճ·Ͱͷ͓͞Β͍

Operation Lab ӡ༻ઃܭϥϘ ʮӡ༻ࣗಈԽʯ͸ʮӡ༻ඪ४ԽʯͷҰͭ 7 ӡ༻ۀ຿ΛίʔυϨϕϧ·ͰఆܕԽ ඪ४Խ ͠ɺ ࣮૷·Ͱߦ͏͜ͱɻ ӡ༻ࣗಈԽͷҐஔ෇͚
ࣾ಺੍खӡ༻ ӡ༻ͷఆܕԽ ӡ༻ࣗಈԽ ඪ४ԽϨϕϧ த ඪ४ԽϨϕϧ ߴ ඪ४ԽϨϕϧ ௿ ίʔυϨϕϧ खॱॻϨϕϧ ݸʑਓ͕ಠࣗ લճ·Ͱͷ͓͞Β͍

Operation Lab ӡ༻ઃܭϥϘ ஫ҙ఺ʮӡ༻ࣗಈԽʯΑ͋͘Δצҧ͍ 8 ʮࣗಈԽ͢Ε͹ఆܕԽ͞ΕΔʯΘ͚Ͱ͸ͳ͍ ඪ४ԽϨϕϧ ௿ ࣾ಺੍खӡ༻ ӡ༻ͷఆܕԽ
ӡ༻ࣗಈԽ ඪ४ԽϨϕϧ த ඪ४ԽϨϕϧ ௿ खॱॻϨϕϧ ݸʑਓ͕ಠࣗ Ұ଍ඈͼ ઃܭͳ͖࣮૷ʹؕΓɺ࢓༷όάΛੜΈ΍͍͢ º ࢓༷όάͷմ ֤࣮૷͕ಠࣗ લճ·Ͱͷ͓͞Β͍

ʮӡ༻ࣗಈԽʯʹෆՄܽͳͭͷࢹ఺ • اۀͷࣄۀܧଓੑ޲্ʹߩݙ͢Δ͔ • ࣄۀܧଓੑ͕޲্͠ͳ͍ࣗಈԽ͸ʮӡ༻ࣗಈԽʯͰ͸ͳ͍ • ӡ༻ݱ৔ͷαʔϏεՁ஋޲্ʹߩݙ͢Δ͔ •
αʔϏεՁ஋͕޲্͠ͳ͍ࣗಈԽ͸ʮӡ༻ࣗಈԽʯͰ͸ͳ͍ • ӡ༻ݱ৔ͷσϦόϦՁ஋޲্ʹߩݙ͢Δ͔ • σϦόϦՁ஋͕޲্͠ͳ͍ࣗಈԽ͸ʮӡ༻ࣗಈԽʯͰ͸ͳ͍ Operation Lab ӡ༻ઃܭϥϘ 9 લճ·Ͱͷ͓͞Β͍

Operation Lab ӡ༻ઃܭϥϘ :FT :FT :FT ʮӡ༻ࣗಈԽʯ͸ͭͷࢹ఺͔Βઃܭ͢Δ 10 ࣄۀܧଓੑ޲্ʹߩݙ αʔϏεՁ஋޲্ʹߩݙ
σϦόϦՁ஋޲্ʹߩݙ ʮӡ༻ࣗಈԽʯͰ͋Δ ࢹ఺ ࢹ఺ ࢹ఺ /P ʮӡ༻ࣗಈԽʯͰ͸ͳ͍ /P /P /P ઃܭ։࢝ ເ૝ ແ૒ ࣗಈԽ ࣗറ ࣗര ࣗಈԽ ࡶ຿ࣗಈԽ झຯࣗಈԽ ۀ຿Λߗ௚Խɾഁ୼ͤ͞Δ Ϣʔβͷ՝୊Λղܾ͠ͳ͍ σʔλʹΑΔޮՌଌఆΛ͠ͳ͍ :FT ʮࣗಈԽʯͰ͸ͳ͍ ʮӡ༻ࣗಈԽʯͷߏ଄Խ લճ·Ͱͷ͓͞Β͍

جຊݪଇҾܧ͗ͷݪଇ Operation Lab ӡ༻ઃܭϥϘ 11 ӡ༻ࣗಈԽ͸ɺͦͷઃܭٴͼ࣮૷಺༰Λ ઃܭɾ࣮૷ऀҎ֎ʹҾ͖ܧ͙͜ͱΛલఏ ʹߦΘͳ͚Ε͹ͳΒͳ͍ɻ DPOUJOVBUJPO ܧଓ
DPOUJOVJUZ ࿈ଓੑ UBLFPWFS Ҿ͖ܧ͗ ӡ༻ࣗಈԽͰ࠷΋େࣄͳݪଇ ࣮ࡍʹ͸ɺҾ͖ܧ͗Λҙ͍ࣝͯ͠ͳ͍ ʮӡ༻ࣗಈԽʯ͕ඇৗʹଟ͍ લճ·Ͱͷ͓͞Β͍

Operation Lab ӡ༻ઃܭϥϘ ӡ༻ࣗಈԽͷجຊݪଇ ͦͷ 12

جຊݪଇฏқԽͷݪଇ Operation Lab ӡ༻ઃܭϥϘ 13 ӡ༻ࣗಈԽ͸ɺ ෳࡶͳۀ຿ͱฏқԽͨ͠ۀ຿ͷ෼཭Λલఏͱ͠ɺ ฏқԽͨ͠ۀ຿ʹରͯ͠ͷΈߦ͏ɻ ӡ༻ࣗಈԽͰ൪໨ʹେࣄͳݪଇ ࣮ࡍʹ͸ɺෳࡶ͞ͱฏқ͞Λਫ਼͍ࠪͯ͠ͳ͍
ʮӡ༻ࣗಈԽʯ͕ඇৗʹଟ͍ ӡ༻ࣗಈԽͷجຊݪଇ ͦͷฏқԽͷݪଇ

ʮฏқʯͱ͸ Operation Lab ӡ༻ઃܭϥϘ 14 ΍͍͜͞͠ͱɻͨ΍͘͢ཧղͰ͖Δ͜ͱɻ ·ͨɺͦͷ͞·ɻ ʮฏқʯͱ͸ ͜͜Ͱͷʮฏқʯ͸ ӳޠͷʮQMBJOʯͷΠϝʔδ͕͔ͳΓ͍ۙ
QMBJO -POHNBO%JDUJPOBSZPG$POUFNQPSBSZ&OHMJTI • <$-&"3>WFSZDMFBS BOEFBTZUPVOEFSTUBOEPSSFDPHOJ[F • <4*.1-&>XJUIPVUBOZUIJOHBEEFEPSXJUIPVUEFDPSBUJPO ӡ༻ࣗಈԽͷجຊݪଇ ͦͷฏқԽͷݪଇ

Operation Lab ӡ༻ઃܭϥϘ ʮӡ༻ࣗಈԽʯ΁ͷͭͷظ଴ 15 ෳࡶͳۀ຿͸େม! ࣗಈԽ͠Α͏!! ฏқͳۀ຿͸ਓࡐͷ࿘අ! ࣗಈԽ͠Α͏!! ͋ͳͨ͸ɺͲͪΒͷظ଴Λ͍࣋ͬͯ·͔͢
ӡ༻ࣗಈԽͷجຊݪଇ ͦͷฏқԽͷݪଇ

Operation Lab ӡ༻ઃܭϥϘ ߏ଄Խ͞Ε͍ͯͳ͍ӡ༻ۀ຿ 16 ӡ༻ۀ຿ ෳࡶ ฏқ ฏқ ฏқ
ฏқ ฏқ ฏқ ฏқ ฏқ ෳࡶ ෳࡶ ෳࡶ ෳࡶ ෳࡶ ෳࡶ ෳࡶ ෳࡶ ෳࡶ ෳࡶ ෳࡶ ෳࡶ ෳࡶ ӡ༻ࣗಈԽͷجຊݪଇ ͦͷฏқԽͷݪଇ

Operation Lab ӡ༻ઃܭϥϘ ΍Γ͕ͪͳʮӡ༻ࣗಈԽʯ 17 ӡ༻ۀ຿ ෳࡶ ฏқ ฏқ ฏқ
ฏқ ฏқ ฏқ ฏқ ฏқ ෳࡶ ෳࡶ ෳࡶ ෳࡶ ෳࡶ ෳࡶ ෳࡶ ෳࡶ ෳࡶ ෳࡶ ෳࡶ ෳࡶ ෳࡶ ੔ཧͤͣͦͷ·· ࣗಈԽΛਪਐ ӡ༻ࣗಈԽͷجຊݪଇ ͦͷฏқԽͷݪଇ

Operation Lab ӡ༻ઃܭϥϘ ΍Γ͕ͪͳʮࣗಈԽʯ͕΋ͨΒ͢ޮՌ 18 ӡ༻ۀ຿ ฏқ ฏқ ෳࡶ ෳࡶ
ෳࡶ • ࢓༷͕ෳࡶ ෆཁͳ෼ذɺܦҢෆ໌ͷॲཧ΋ίʔυԽ • ੹຿͕ෆ໌֬ ଞͷࣗಈԽͱͷ෼୲͕ෆ໌ྎɻ࿈ܞࠔ೉ɻ • อक͕ࠔ೉ Ҿ͖ܧ͗΍मਖ਼͕ࠔ೉ ੔ཧͤͣͦͷ·· ࣗಈԽΛਪਐ ӡ༻ࣗಈԽͷجຊݪଇ ͦͷฏқԽͷݪଇ

Operation Lab ӡ༻ઃܭϥϘ ࣗಈԽ͢Δલʹ͢΂͖ߏ଄Խ 19 ӡ༻ۀ຿ ෳࡶ ฏқ ฏқ ฏқ
ฏқ ฏқ ฏқ ฏқ ฏқ ෳࡶ ෳࡶ ෳࡶ ෳࡶ ෳࡶ ෳࡶ ෳࡶ ෳࡶ ෳࡶ ෳࡶ ෳࡶ ෳࡶ ෳࡶ ഇࢭۀ຿ ࣗಈԽ͕Մೳ ͳۀ຿ ࣗಈԽ͕Մೳ ͳۀ຿ ʮҰͭͷ͜ͱΛ্खʹͰ͖Δʯ୯ҐΛͭͷۀ຿ͱ͢Δ 6/*9ͷߟ͑ํ ӡ༻ࣗಈԽͷجຊݪଇ ͦͷฏқԽͷݪଇ

Operation Lab ӡ༻ઃܭϥϘ ʮҰͭͷ͜ͱΛ্खʹͰ͖Δʯ ୯ҐΛͭͷۀ຿ͱ͢Δ 20 6/*9ͷߟ͑ํ

Operation Lab ӡ༻ઃܭϥϘ ฏқͳۀ຿ͷʮࣗಈԽʯ͕΋ͨΒ͢ޮՌ 21 • ࢓༷͕୯७ ෼ذ͕গͳ͘ݟ௨͕͠ྑ͍ •
੹຿͕໌֬ ଞͷࣗಈԽͱͷ෼୲͕໌ྎɻ࿈ܞՄೳɻ • อक͕༰қ Ҿ͖ܧ͗΍मਖ਼΋༰қ ӡ༻ۀ຿ ฏқ ฏқ ࣗಈԽ͕Մೳ ͳۀ຿ ྨࣅͷۀ຿ʹࣗಈԽల։͢Δ͜ͱͰɺීٴ΋ߴ଎ʹ ӡ༻ࣗಈԽͷجຊݪଇ ͦͷฏқԽͷݪଇ

Operation Lab ӡ༻ઃܭϥϘ ʮฏқͳۀ຿ʯͱʮෳࡶͳۀ຿ʯͷ෼཭ 22 ෳࡶͳۀ຿ਓྗͰ΍Δ΂͖ۀ຿ ฏқͳۀ຿ࣗಈԽ͢΂͖ۀ຿ ෳࡶͳۀ຿ͱฏқͳۀ຿Λ෼཭͢Δ ෳࡶ͞Λࠞࡏͤ͞ͳ͍ ӡ༻ࣗಈԽͷجຊݪଇ
ͦͷฏқԽͷݪଇ

ʮฏқͳۀ຿ʯͱʮෳࡶͳۀ຿ʯ෼཭ͷޮՌ • ࣗಈԽͰ͖Δɾ͢΂͖ର৅͕໌֬ʹͳΔɻ • ʮฏқʯԽͨ͠ۀ຿ΛࣗಈԽ͢Ε͹ྑ͍ɻ • ʮฏқʯͳۀ຿͸ɺޮՌ "GUFS Λ૝ఆ͠΍͘͢ɺ#FGPSF"GUFSΛ໌֬ʹ ൺֱධՁͰ͖Δɻ
• ؀ڥͷมԽʹڧ͍ɻ • ʮฏқʯͳۀ຿͸มߋ఺͕໌֬ͳͨΊɺ؀ڥͷมԽʹ௥ਵ͠΍͍͢ɻ • ʮฏқʯۀ຿ͷมߋݶ౓Λ௒͑ͨมԽΛʮෳࡶʯͳۀ຿Ͱٵऩ͢Δ൑அΛ ਝ଎ʹߦ͏͜ͱ͕Ͱ͖Δɻ • อक޻਺ΛݶఆͰ͖Δɻ • ʮฏқʯͳ΋ͷ͸ރΕ΍͍͢ͷͰอक޻਺ΛݶఆͰ͖Δɻ Operation Lab ӡ༻ઃܭϥϘ 23 ӡ༻ࣗಈԽͷجຊݪଇ ͦͷฏқԽͷݪଇ

Operation Lab ӡ༻ઃܭϥϘ ෳࡶͳۀ຿Λӡ༻ࣗಈԽ͢ΔਓͷηϦϑ 24 ෳࡶͳۀ຿͸େม! ࣗಈԽ͠Α͏!! ͪ·ͪ·ͱฏқԽ͍ͯ͠Δ ࣌ؒ͸ແ͍ΜͩΑ! ӡ༻ࣗಈԽͷجຊݪଇ
ͦͷฏқԽͷݪଇ

Operation Lab ӡ༻ઃܭϥϘ ෳࡶͳۀ຿Λӡ༻ࣗಈԽͨ݁͠Ռ 25 ෳࡶͳۀ຿͸େม! ࣗಈԽ͠Α͏!! ෳࡶͳۀ຿ͷࣗಈԽ͸ʮༀ෺ʯͱಉ͡ ୹ظతʹ͸ʮ੒Ռʹݟ͑Δʯ͕ɺΉ͠Ζ൓࡞༻͕େ͖͍ •
࢓༷͕ෳࡶ ෆཁͳ෼ذɺܦҢෆ໌ͷॲཧ΋ίʔυԽ • ੹຿͕ෆ໌֬ ଞͷࣗಈԽͱͷ෼୲͕ෆ໌ྎɻ࿈ܞࠔ೉ɻ • อक͕ࠔ೉ Ҿ͖ܧ͗΍मਖ਼͕ࠔ೉ ӡ༻ࣗಈԽͷجຊݪଇ ͦͷฏқԽͷݪଇ

Operation Lab ӡ༻ઃܭϥϘ ӡ༻ࣗಈԽͭͷର৅ۀ຿ྖҬ 26 ۀ຿ͷ੒Ռ ໌֬ ෆ໌֬ ྫ֎ͷൃੜ ΄ͱΜͲແ͍
සൟʹൃੜ ఆܕԽࣗಈԽ ༰қ ೉ Ҿ͖ܧ͗ͷ೉қ౓ ௿ ઃܭίετ ߴ ฏқͳۀ຿ ෳࡶͳۀ຿ ۀ຿೺Ѳͷਫ਼౓ ߴ ௿ ௿ ࣗಈԽର৅ྖҬʹΑͬͯ೉қ౓͸ҟͳΔ ௒೉ ӡ༻ࣗಈԽͷجຊݪଇ ͦͷฏқԽͷݪଇ

Operation Lab ӡ༻ઃܭϥϘ ӡ༻ࣗಈԽ΁ͷͭͷظ଴ 27 ෳࡶͳۀ຿͸େม! ࣗಈԽ͠Α͏!! ฏқͳۀ຿͸ਓࡐͷ࿘අ! ࣗಈԽ͠Α͏!! ͋ͳͨ͸ɺͲͪΒͷظ଴Λ͍࣋ͬͯ·͔͢
ӡ༻ࣗಈԽͷجຊݪଇ ͦͷฏқԽͷݪଇ

Operation Lab ӡ༻ઃܭϥϘ ձࣾͷࣄۀೳྗͷݯઘ͸ ཧ૝૾ 28 ฏқԽۀ຿ ࣄۀܧଓੑ͕ߴ͍ ෳࡶͳۀ຿
70.0% 30.0% ෆ҆ఆͳۀ຿ ઐ໳ੑ΍ݸੑͰܗʹ͢Δ ࣄۀܧଓՄೳʹ͢Δ ฏқԽۀ຿͚ͩͩͱ ਐԽɾมԽ͠ͳ͍ ෳࡶͳۀ຿͚ͩͩͱ εέʔϧɾ҆ఆ͠ͳ͍ ଐਓ ඇଐਓ ӡ༻ࣗಈԽͷجຊݪଇ ͦͷฏқԽͷݪଇ

Operation Lab ӡ༻ઃܭϥϘ ʮฏқԽͷݪଇʯͷద༻ྫ 29

ʮฏқԽͷݪଇʯͱӡ༻ۀ຿ • جຊݪଇฏқԽͷݪଇ • ӡ༻ۀ຿ʹ͓͍ͯ͸ɺෳࡶͳۀ຿ͱฏқԽͨ͠ۀ຿ͷ෼཭Λલ ఏͱ͠ɺฏқԽͨ͠ۀ຿ͷੵۃతͳ૿େΛਤΔɻ Operation Lab ӡ༻ઃܭϥϘ 30
؅ཧۀ຿ ࣮ಇۀ຿ ઐ໳ۀ຿ ΦϖϨʔληάϝϯτ Ϛωδϝϯτηάϝϯτ ΞʔΩςΫτηάϝϯτ ઐ໳ೳྗͱͯ͠ͷ ϦιʔεϚωδϝϯτ λΠϜϚωδϝϯτ ෇ՃՁ஋ΛੜΈଓ͚Δ ࢓૊Έ࡞Γ ࣄۀܧଓΛ࣮ݱ͢Δ ׆ಈ ఆܕۀ຿ ඇఆܕۀ຿ ฏқ ෳࡶ ෳࡶ͞ͷ ഉআ ෳࡶ͞ͷ ू໿ ೥ ʮฏқԽͷݪଇʯͷద༻ྫ

Operation Lab ӡ༻ઃܭϥϘ ʮฏқԽͷݪଇʯͱӡ༻૊৫ 31 ؅ཧۀ຿ αʔϏε Ϣʔβ ΦϖϨʔληάϝϯτ εϐʔυ
ϢʔβϏϦςΟ εέʔϥϏϦςΟ ௿ίετ ߴ౓ͳઃܭྗ ߴ౓ͳ࣮૷ྗ ઌਐతͳௐࠪݚڀྗ ෇ՃՁ஋ΛੜΈग़͢ྗ ඼࣭ධՁྗ αʔϏε؂ࢹ ݕ஌ɾ௨஌ ৘ใऩू ΧελϚରԠ ॳಈରԠ ෮چରԠ ઐ໳෼໺ରԠ ߴ౓ରԠ ໰୊؅ཧ ج൫࣮૷ ӡ༻ಋೖ վળఏҊ ӡ༻ઃܭ ӡ༻෼ੳ վળཱҊ τοϓϛυϧϚωδϝϯτ ༧ࢉࣥߦɾ؅ཧ ҙࢥܾఆ อक෦ࡐ؅ཧ ϑΝγϦςΟ؅ཧ ࣄ຿؅ཧ ظ଴ͷ໌֬Խ ૉૣ͍ҙࢥܾఆ ໌֬ͳϦεΫධՁ ઐ໳ೳྗͱͯ͠ͷϦιʔεϚωδϝϯτ ద੾ͳλΠϜϚωδϝϯτ ΞʔΩςΫτηάϝϯτ ࣮ಇۀ຿ ઐ໳ۀ຿ αʔϏεσεΫ ઐ໳ରԠνʔϜ ؂ࢹνʔϜ ߴ౓ରԠνʔϜ ӡ༻ઃܭνʔϜ ؅ཧνʔϜ ӡ༻؅ཧऀ Ϛωδϝϯτηάϝϯτ σϦόϦՁ஋ ΤϯδχΞϦϯά ϚωδϝϯτՁ஋ ࣌ؒɺϦιʔε αʔϏεՁ஋ Ϗδωε ฏқ ෳࡶ ӡ༻ۀ຿ʹ͓͍ͯ͸ɺෳࡶͳۀ຿ͱฏқԽͨ͠ۀ຿ͷ෼཭Λ લఏͱ͠ɺฏқԽͨ͠ۀ຿ͷੵۃతͳ૿େΛਤΔɻ ૊৫ઃܭϨϕϧͰʮෳࡶ͞ʯΛ෼཭͍ͯ͘͠ඞཁ͕͋Δ ೥ ෳࡶ͞ͷ ഉআ ෳࡶ͞ͷ ू໿ ʮฏқԽͷݪଇʯͷద༻ྫ

Operation Lab ӡ༻ઃܭϥϘ ʮฏқԽͷݪଇʯͱӡ༻ϩʔϧ 32 ܧଓੑɺ࠶ݱੑ͕Ձ஋ αʔϏεڧԽܕ ΤϯδχΞ ٕज़ڧԽܕ ΤϯδχΞ
ਖ਼ن ΤϯδχΞ ଐਓԽ͕ળ ઌਐੑɺॊೈੑ͕Ձ஋ શମ࠷దԽ ΤϯδχΞ ΞιγΤΠτϝϯόʔ શମϚωδϝϯτ ඇଐਓԽ͕ળ ฏқ ෳࡶ ෳࡶ͞ͷ ഉআ ෳࡶ͞ͷ ू໿ ӡ༻ۀ຿ʹ͓͍ͯ ͸ɺෳࡶͳۀ຿ͱ ฏқԽͨ͠ۀ຿ͷ ෼཭Λ લఏͱ͠ɺ ฏқԽͨ͠ۀ຿ͷ ੵۃతͳ૿େΛਤ Δɻ ೥ ʮฏқԽͷݪଇʯͷద༻ྫ

Operation Lab ӡ༻ઃܭϥϘ ʮฏқԽͷݪଇʯͱӡ༻࡞ۀ 33 खॱॻ ൃੜ༧ଌ ൃੜىҼ ఆ࣌࡞ۀ ༗
ܭըϕʔε ಺෦ ਃ੥࡞ۀ ༗ ࣮੷ϕʔε ֎෦ Πϯγσϯτ ༗ ෆՄೳ ֎෦ ΠϨΪϡϥʔ ແ ෆՄೳ ֎෦ ఆ࣌࡞ۀ ਃ੥࡞ۀ ۓٸ࡞ۀ ଐਓ࡞ۀ ఆ ܕ ඇ ఆ ܕ ࠷ॳ͸ ͕͜͜ଟ͍ ࣗಈԽ༰қ ॱ࣍ ͜͜Λ૿΍͢ ฏқ ෳࡶ ӡ༻ۀ຿ʹ͓͍ͯ͸ɺෳࡶͳۀ຿ͱฏқԽͨ͠ۀ຿ͷ෼཭Λલఏͱ͠ɺ ฏқԽͨ͠ۀ຿ͷੵۃతͳ૿େΛਤΔɻ ೥ ෳࡶ͞ͷ ഉআ ෳࡶ͞ͷ ू໿ ʮฏқԽͷݪଇʯͷద༻ྫ

Operation Lab ӡ༻ઃܭϥϘ ʮฏқԽͷݪଇʯͱ࡞ۀ޻ఔ ϓϩηε 34 outbound inbound ϦΫΤετ σϦόϦ
લॲཧ ओॲཧ ޙॲཧ αʔϏε ޻ఔ αʔϏε ޻ఔ αʔϏε ޻ఔ αʔϏε ޻ఔ αʔϏε ޻ఔ 4UFQ 4UFQ 4UFQ 4UFQ 4UFQ ։ ࢝ ఏ ڙ ฏқ ෳࡶ ฏқ ӡ༻ۀ຿ʹ͓͍ͯ͸ɺෳࡶͳۀ຿ͱฏқԽͨ͠ۀ຿ͷ෼཭Λલఏͱ͠ɺ ฏқԽͨ͠ۀ຿ͷੵۃతͳ૿େΛਤΔɻ ೥ ෳࡶ͞ͷ ഉআ ෳࡶ͞ͷ ू໿ ෳࡶ͞ͷ ഉআ ʮฏқԽͷݪଇʯͷద༻ྫ

Operation Lab ӡ༻ઃܭϥϘ ·ͱΊ 35

جຊݪଇฏқԽͷݪଇ Operation Lab ӡ༻ઃܭϥϘ 36 ӡ༻ࣗಈԽ͸ɺ ෳࡶͳۀ຿ͱฏқԽͨ͠ۀ຿ͷ෼཭Λલఏͱ͠ɺ ฏқԽͨ͠ۀ຿ʹରͯ͠ͷΈߦ͏ɻ QMBJO ฏқɺ໌ന
ӡ༻ࣗಈԽͰ൪໨ʹେࣄͳݪଇ ࣮ࡍʹ͸ɺෳࡶ͞ͱฏқ͞Λਫ਼͍ࠪͯ͠ͳ͍ ʮӡ༻ࣗಈԽʯ͕ඇৗʹଟ͍ ·ͱΊ

Operation Lab ӡ༻ઃܭϥϘ 37 ʮӡ༻ࣗಈԽʯͰࠅ͍໨ʹ ߹͏ਓ͕ݮΓ·͢Α͏ʹ ਓ

Operation Lab ӡ༻ઃܭϥϘ ࣍ճ 38

Operation Lab ӡ༻ઃܭϥϘ ࣍ճ͸ίί ࠓճ͸ίί ʮӡ༻ࣗಈԽͷجຊݪଇʯγϦʔζ ༧ఆ 39 • ૯࿦ʮӡ༻ࣗಈԽʯͱ͸
• جຊݪଇҾܧ͗ͷݪଇ • جຊݪଇฏқԽͷݪଇ • جຊݪଇ جຊݪଇͷଓฤͱͯ͠ʮجຊ͡Όͳ͍͚Ͳॏཁͳݪଇʯ ΋ॱ࣍੔ཧɾൃද༧ఆͰ͢ɻ લʑճ લճ

Operation Lab ӡ༻ઃܭϥϘ ࢀߟաڈͷൃදࢿྉ 40 IUUQTXXXPQTMBCKQQVCMJTI աڈͷൃදࢿྉ͸ 0QT-BCKQͱ͍͏αΠτʹஔ͍ͯ͋Γ·͢ɻ

IUUQXXXPQFSBUJPOMBCDPKQ OperationLab ӡ༻ઃܭ

運用自動化の基本原則2 「平易化の原則」 /20190524-operation-automa...

運用自動化の基本原則2 「平易化の原則」 /20190524-operation-automation-basic-principle-2

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