Managing an online community can be daunting. I shared some tips on how I have managed and grown Devcenter's community from 200 to over 1,800 members in under a year.
Managing an Online
By Osioke Itseuwa
Community Manager, Devcenter
a distributed community of software developers, designers and
PMs across Africa, helping clients build world class software.
Hello, I am Osioke Onoarue Oarue-Itseuwa
● Street Photographer (see https://instagram.com/ganinigeria)
● Life Hacker (see https://spracks.com)
● Explorer (see https://blog.ganinigeria.com)
● Open source lover
In one sentence: All work and no play makes Jack a dull boy. I am Jack.
Me exploring and having fun
Street photographs and
pictures of places I explored
My Community history
2009: Member of the defunct FOSS NG, Founder of the defunct OpenIT
2013: NYSC IT trainer.
2014/2015: Google Local Guide community lead, Open source project community
lead (States & Cities and later Disease Info).
2016/2017: Community manager Devcenter Square, Together with Google
Developer program, and a GitHub Super Fan.
Community focus: Devcenter Square
400+ people talking weekly,
750+ people active weekly,
Screenshot of the Slack
Screenshot of Nov 2017
stats for the Slack
Screenshot of all time stats
for the Slack community
How Can You Do It
In one sentence: Make your community comfortable.
● Create code of conduct, guides and community docs
○ After creating them, make them very easy to be seen by members
● Discussions and chats arranged into different channels
○ And make sure members stick to this
● Moderation should be on fleek
○ DO NOT JOKE WITH MODERATION.
● In the early days, welcoming new join ins, personally. Try to do it from time to time
even as the community goes larger.
○ It helps them bond in faster, and makes them fill more settled.
Tips and Resources
● Join other online communities, study them, be active in them, and learn from them.
E.g. Feverbee (experts.feverbee.com), CMX Hub on Slack and Facebook
(cmxslack.github.io), Buffer on Slack (buffer.com/slack), Devcenter Square
● Read and research a lot. Favourite places to go to: Feverbee.com, CMX Hub
○ Books: Hooked by Nir Eyal & Platform Revolution by Geoffrey Parker
Tips & Resources
● Understand a little of User Experience design, how people behave
(behavioral psychology), product design and people management. It will
help you create better processes for your members.
○ Sign up for hackdesign.org’s class
○ Read through productpsychology.com and nirandfar.com
○ Play some games on beinternetawesome.withgoogle.com to better understand internet
bullying and how bad it can be
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