Upgrade to Pro — share decks privately, control downloads, hide ads and more …

How to Manage an Online Community - My Learnings

How to Manage an Online Community - My Learnings

Managing an online community can be daunting. I shared some tips on how I have managed and grown Devcenter's community from 200 to over 1,800 members in under a year.

Osioke Itseuwa

September 22, 2017

More Decks by Osioke Itseuwa

Other Decks in How-to & DIY


  1. a distributed community of software developers, designers and PMs across

    Africa, helping clients build world class software.
  2. Hello, I am Osioke Onoarue Oarue-Itseuwa (aka Sprime). • Traveler

    • Street Photographer (see https://instagram.com/ganinigeria) • DIYer • Life Hacker (see https://spracks.com) • Explorer (see https://blog.ganinigeria.com) • Open source lover In one sentence: All work and no play makes Jack a dull boy. I am Jack.
  3. My Community history 2009: Member of the defunct FOSS NG,

    Founder of the defunct OpenIT Community, AIESECer. 2013: NYSC IT trainer. 2014/2015: Google Local Guide community lead, Open source project community lead (States & Cities and later Disease Info). 2016/2017: Community manager Devcenter Square, Together with Google Developer program, and a GitHub Super Fan.
  4. Community focus: Devcenter Square 400+ people talking weekly, 750+ people

    active weekly, 2,400+ members, 40+ sub-communities.
  5. How Can You Do It In one sentence: Make your

    community comfortable. • Create code of conduct, guides and community docs ◦ After creating them, make them very easy to be seen by members • Discussions and chats arranged into different channels ◦ And make sure members stick to this • Moderation should be on fleek ◦ DO NOT JOKE WITH MODERATION. • In the early days, welcoming new join ins, personally. Try to do it from time to time even as the community goes larger. ◦ It helps them bond in faster, and makes them fill more settled.
  6. Tips and Resources • Join other online communities, study them,

    be active in them, and learn from them. E.g. Feverbee (experts.feverbee.com), CMX Hub on Slack and Facebook (cmxslack.github.io), Buffer on Slack (buffer.com/slack), Devcenter Square (devcenter-square.github.io) • Read and research a lot. Favourite places to go to: Feverbee.com, CMX Hub (cmxhub.com). ◦ Books: Hooked by Nir Eyal & Platform Revolution by Geoffrey Parker
  7. Tips & Resources • Understand a little of User Experience

    design, how people behave (behavioral psychology), product design and people management. It will help you create better processes for your members. ◦ Sign up for hackdesign.org’s class ◦ Read through productpsychology.com and nirandfar.com ◦ Play some games on beinternetawesome.withgoogle.com to better understand internet bullying and how bad it can be ▪ Also read this post - https://medium.com/humane-tech/the-immortal-myths-about-online-abuse-a15 6e3370aee