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100%の傾聴を実践する

 100%の傾聴を実践する

第49回アジャイルひよこクラブ, LT8
https://agile-hiyoko-club.connpass.com/event/262753/

Kenichiro Okada

December 23, 2022
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  1. !QBTUFM*ODʢΓΐͪ͘Όʣ %FD
    ͷ܏ௌΛ࣮ફ͢Δ
    JOୈճΞδϟΠϧͻΑ͜Ϋϥϒ

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  2. ΞδΣϯμ
    w ίʔνϯάʹ͸ͷ܏ௌ͕ඞཁ
    w ʮ޷ح৺Λ࣋ͭͷ͕೉͍͠ʯ͸Ͳ͔͜ΒདྷΔͷ͔ʜʜ
    w ৺ͱ;Δ·͍ͷໃ६ʹؾͮ͘
    w ৺ͱ;Δ·͍ͷໃ६Λͳ͍ͯ͘͘͠

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  3. ίʔνϯάʹ͸
    ͷ܏ௌ͕ඞཁ

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  4. ;V[BOB4PDIPWB4$36.."45&35)&#00,༏ΕͨεΫϥϜϚελʔʹͳΔͨΊͷ
    ۃҙϝλεΩϧɺֶशɺ৺ཧɺϦʔμʔγοϓ +BQBOFTF&EJUJPO
    Q
    ,JOEMF൛
    ܏ௌʢMJTUFOJOHʣͱ͸ɺ஫ҙਂؔ͘৺Λ࣋ͬͯ
    ૬खͷ࿩ʹࣖΛ܏͚ɺ೤৺ʹௌ͘͜ͱͰ͢ɻ
    ૬खͷݴ༿ΛःΒͣɺ͍͋ͮͪ΍࣭໰Λۦ࢖ͯ͠ɺ
    పఈతʹ࿩Λௌ࢟͘੎ΛͱΓ·͢ɻ
    ίʔνϯάͰ͸ඞਢͷεΩϧͱ͞Ε͍ͯ·͢ɻ

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  5. ;V[BOB4PDIPWB4$36.."45&35)&#00,༏ΕͨεΫϥϜϚελʔʹͳΔͨΊͷۃҙ
    ϝλεΩϧɺֶशɺ৺ཧɺϦʔμʔγοϓ +BQBOFTF&EJUJPO
    QQ
    ,JOEMF൛
    ΋͏ͭ͸ɺϑΝγϦςʔγϣϯͱίʔνϯάͰ͢ɻ
    ࣗ෼ͷܦݧ͸ஔ͍͓͍ͯͯɺ
    ܏ௌͱ޷ح৺ͷϝλεΩϧΛద༻͠ɺ
    νʔϜʹܾఆͯ͠΋Β͍·͢ɻ

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  6. ఱ໺༞հ BNB@DI
    ίʔνϯάͰ࢖͍ͬͯΔجຊཁૉIUUQTOPUFDPNBNB@DIOOEF
    ໧ͬͯ࿩Λฉ͘ͱ͍͏ͷ͸ද໘తͳ͜ͱͰɺ
    ܏ௌͱ͸ɺࣗ෼ͷҙࣝΛ૬खʹ޲͚ɺ
    ޷ح৺Λ࣋ͬͯड༰͢Δ͜ͱͩͱೝ͍ࣝͯ͠·͢ɻ

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  7. ࣗ෼͸ʮ஌͍ͬͯΔʯ࿩Λ
    ௌ͍͍ͯΔͱ͖
    ઌճΓͯ͠ߟ͑ͯΔʜʜʁ

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  8. ࣗ෼͸ʮฉ͘ʯ࢟੎Λͱ͍ͬͯΔ͚Ͳɺ
    ৺͔Βʮௌ͖͍ͨʯͱࢥ͍ͬͯΔͷͩΖ͏͔
    ࣗ෼ʹͱͬͯҰ൪ͷເதͰௌ͍͍ͯΔͱ͖ͱ
    ಉ͡Α͏ʹʮௌ͍͍ͯΔʯͷ͔

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  9. ͜Εͬͯʮ஌͍ͬͯΔʯ࿩͔ͩΒ
    ޷ح৺͕࣋ͯͯͳͯ͘
    ࣗ෼͸ද໘తͳ܏ௌΛ࣮ફ͍ͯͦ͠͏ʜʜ

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  10. ;V[BOB4PDIPWB4$36.."45&35)&#00,༏ΕͨεΫϥϜϚελʔʹͳΔͨΊͷ
    ۃҙϝλεΩϧɺֶशɺ৺ཧɺϦʔμʔγοϓ +BQBOFTF&EJUJPO
    Q
    ,JOEMF൛
    ܏ௌʢMJTUFOJOHʣͱ͸ɺ஫ҙਂؔ͘৺Λ࣋ͬͯ
    ૬खͷ࿩ʹࣖΛ܏͚ɺ೤৺ʹௌ͘͜ͱͰ͢ɻ
    ૬खͷݴ༿ΛःΒͣɺ͍͋ͮͪ΍࣭໰Λۦ࢖ͯ͠ɺ
    పఈతʹ࿩Λௌ࢟͘੎ΛͱΓ·͢ɻ
    ίʔνϯάͰ͸ඞਢͷεΩϧͱ͞Ε͍ͯ·͢ɻ

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  11. ;V[BOB4PDIPWB4$36.."45&35)&#00,༏ΕͨεΫϥϜϚελʔʹͳΔͨΊͷۃҙ
    ϝλεΩϧɺֶशɺ৺ཧɺϦʔμʔγοϓ +BQBOFTF&EJUJPO
    QQ
    ,JOEMF൛
    ΋͏ͭ͸ɺϑΝγϦςʔγϣϯͱίʔνϯάͰ͢ɻ
    ࣗ෼ͷܦݧ͸ஔ͍͓͍ͯͯɺ
    ܏ௌͱ޷ح৺ͷϝλεΩϧΛద༻͠ɺ
    νʔϜʹܾఆͯ͠΋Β͍·͢ɻ

    View full-size slide

  12. ఱ໺༞հ BNB@DI
    ίʔνϯάͰ࢖͍ͬͯΔجຊཁૉIUUQTOPUFDPNBNB@DIOOEF
    ໧ͬͯ࿩Λฉ͘ͱ͍͏ͷ͸ද໘తͳ͜ͱͰɺ
    ܏ௌͱ͸ɺࣗ෼ͷҙࣝΛ૬खʹ޲͚ɺ
    ޷ح৺Λ࣋ͬͯड༰͢Δ͜ͱͩͱೝ͍ࣝͯ͠·͢ɻ

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  13. ʮ஌͍ͬͯΔʯ࿩ʹ޷ح৺Λ΋ͬͯ
    ͷ܏ௌΛߦ͏͜ͱ͸೉͍͠ʁ

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  14. ʮ޷ح৺Λ࣋ͭͷ͕೉͍͠ʯ͸
    Ͳ͔͜ΒདྷΔͷ͔ʜʜ

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  15. ʮ஌͍ͬͯΔʯ͔Βڵຯ͕ͳ͍ঢ়ଶ͸ɺ
    ෳࡶͳ໰୊Λγϯϓϧͳ໰୊ͱͯ͠
    ड͚ೖΕ͍ͯΔ࢟੎

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  16. w ෳࡶͳ໰୊Λγϯϓϧͳ໰୊ͱ
    ͯ͠ड͚ೖΕ͍ͯΔ࢟੎ͩͱෳ
    ࡶͳ໰୊ΛֶͿ༨஍͕ͳ͍
    w ݱ࣮ͷ໰୊͸΄ͱΜͲෳࡶͳ໰

    w ෳࡶͳ໰୊ͱͯ͠ड͚ೖΕΔͱ
    ࣗ෼͕ଊ͍͑ͯΔ໰୊ʹ࠶ղऍ
    ͷ༨஍͕ੜ·ΕΔ
    ෳࡶͳ໰୊ʁ
    ,JSP)BSBEBඇ։ൃऀͷͨΊͷΞδϟΠϧ։ൃೖ໳
    IUUQTXXXTMJEFTIBSFOFULJSPITT

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  17. ࣗ෼͸ʮ஌͍ͬͯΔʯ͔Β
    ௌ͍ͯ΋ʮ஌͍ͬͯΔʯ͜ͱ͔͠
    Θ͔Βͳ͍ͱࢥ͍ͬͯͨ

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  18. ;V[BOB4PDIPWB4$36.."45&35)&#00,༏ΕͨεΫϥϜϚελʔʹͳΔͨΊͷۃҙ
    ϝλεΩϧɺֶशɺ৺ཧɺϦʔμʔγοϓ +BQBOFTF&EJUJPO
    QQ
    ,JOEMF൛
    ΋͏ͭ͸ɺϑΝγϦςʔγϣϯͱίʔνϯάͰ͢ɻ
    ࣗ෼ͷܦݧ͸ஔ͍͓͍ͯͯɺ
    ܏ௌͱ޷ح৺ͷϝλεΩϧΛద༻͠ɺ
    νʔϜʹܾఆͯ͠΋Β͍·͢ɻ

    View full-size slide

  19. ;V[BOB4PDIPWB4$36.."45&35)&#00,༏ΕͨεΫϥϜϚελʔʹͳΔͨΊͷ
    ۃҙϝλεΩϧɺֶशɺ৺ཧɺϦʔμʔγοϓ +BQBOFTF&EJUJPO
    Q
    ,JOEMF൛
    ʮ͜ͷਓͨͪͳΒɺࣗ෼ͷ಄ͷதʹ͋ΔղܾࡦΑΓɺ
    ΋ͬͱྑ͍΋ͷΛߟ͑ͭͩ͘Ζ͏ʯͱຊؾͰ৴͍ͯ͡ͳ͍ͱɺ
    ίʔνϯά͸ͱͯ΋೉͍͠΋ͷʹͳΔͱ͍͏͜ͱͰ͢ɻ

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  20. ৺ͱ;Δ·͍ͷໃ६ʹؾͮ͘

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  21. Ͱ΋ɺεΫϥϜϚελʔͱͯ͠͸
    ޷ح৺Λ࣋ͬͯ܏ௌ͠ͳ͍ͱʜʜ

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  22. ࣗ෼͕εΫϥϜϚελʔͦͷ΋ͷʹ
    ͳΒͳ͍ͱ͍͚ͳ͍Α͏ʹͳ͍ͬͯΔؾ͕͢Δ

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  23. εΫϥϜϚελʔͷࣗ෼ͱ
    ʮຊདྷͷࣗ෼͸͜͏͡Όͳ͍ʯͱ͍͏ໃ६Λ
    ղফͰ͖͍ͯͳ͍

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  24. ৺͔Βʮௌ͖͍ͨʯͱࢥ͑ͳ͍ͱ
    ʮԋٕʯʹͳΔ

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  25. ;V[BOB4PDIPWB4$36.."45&35)&#00,༏ΕͨεΫϥϜϚελʔʹͳΔͨΊͷ
    ۃҙϝλεΩϧɺֶशɺ৺ཧɺϦʔμʔγοϓ +BQBOFTF&EJUJPO
    Q
    ,JOEMF൛
    ʮ͜ͷਓͨͪͳΒɺࣗ෼ͷ಄ͷதʹ͋ΔղܾࡦΑΓɺ
    ΋ͬͱྑ͍΋ͷΛߟ͑ͭͩ͘Ζ͏ʯͱຊؾͰ৴͍ͯ͡ͳ͍ͱɺ
    ίʔνϯά͸ͱͯ΋೉͍͠΋ͷʹͳΔͱ͍͏͜ͱͰ͢ɻ

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  26. ৺ͱ;Δ·͍ͷໃ६Λ
    ͳ͍ͯ͘͘͠

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  27. ৺͔Β޷ح৺Λ࣋ͬͯ܏ௌ͢Δʹ͸ɺ
    ࣗ෼͸ͳʹʹ޷ح৺Λ͙͘͢ΒΕΔͷ͔Λ
    આ໌ͯ͠ໃ६Λͳͯ͘͠ɺ
    ৺͔Βͷ܏ௌΛ࣮ફ͢Δ

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  28. ৽͍͠஌ࣝΛ৽͍͠ଊ͑ํͰ
    ܏ௌͰ͖Δ͏Α͏ʹ৺Λ஁͑Δ

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  29. Ͱ͖Δ͜ͱ
    w &2ʢ৺ͷ஌ೳࢦ਺ʣΛ্͛Δ
    w ࣗ෼ͷڵຯ΍৺͕གྷ͍ͬͯΔͱ͜ΖʹහײʹͳΔ
    w ࣗ෼ͷ৔߹͸໰୊ͷ෼ੳʹ޷ح৺Λ࣋ͭ͜ͱ͕Ͱ͖Δ
    w ʮγεςϜશମͷߏ଄Λղ͖໌͔͍ͨ͠ʯʮΫϥΠΞϯτͷ໰୊෼ੳΛख఻
    ͍͍ͨʯ
    w ಉ͡ਓͰ΋ݴ༿΍ύϥμΠϜ΍ੈք؍ʹ͕ࠩ͋Δͷ͸໘ന͍

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  30. ͷ܏ௌʹ͍ۙͮͨखԠ͑΍Өڹ
    w ໰͍͔͚͕উखʹ্༙͖͕ͬͯ͘Δ
    w ʮ͋ʔʂʁʯͱ͔Կ͔ʹؾ͍ͮͨ൓ԠΛ΋Β͑Δ
    w ΫϥΠΞϯτͷؾ࣋ͪʹਂ͘ڞײͰ͖Δ
    w ૬खʹࢥ͍΍Γͷؾ࣋ͪΛ࣋ͭ͜ͱ͕Ͱ͖Δ
    w ίʔνϯάΛଓ͚͍ͨͱݴΘΕΔ

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  31. ͷ܏ௌΛ୳ٻͯ͠
    Α͔ͬͨʂ🎉

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  32. ࢀߟจݙ
    w ͷ܏ௌʢIUUQTOPUFDPNBNB@DIOOEFʣ
    w ΫωϏϯϑϨʔϜϫʔΫʢIUUQTXXXTMJEFTIBSFOFULJSPI
    TTʣ
    w ;V[BOB4PDIPWB4$36.."45&35)&#00,༏ΕͨεΫϥϜϚελʔʹ
    ͳΔͨΊͷۃҙϝλεΩϧɺֶशɺ৺ཧɺϦʔμʔγοϓ +BQBOFTF
    &EJUJPO
    ,JOEMF൛

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