RMA

Agente de administracion remota.

Transcript

1. Retail Store Solutions © 2010 IBM Corporation Systems Management Salvador Cortés RSS Solutions Architect Leader for LA scortes@mx1.ibm.com
2. Retail Store Solutions © 2010 IBM Corporation 2 Retail Store Solution Sale Summit 2007 Agenda  Solución IBM para Retail Systems Management (RMA)  Caracteristicas/Funcionalidades  QuickRMA  Imagenes Demo
3. Retail Store Solutions © 2010 IBM Corporation 3 Retail Store Solution Sale Summit 2007 Que es la Administración de Sistemas? La supervisión y administración de sistemas de IT para una empresa. Esto involucra:  Sistemas de POS  Sistema Operativo  Aplicaciones  Drivers  Periféricos  Herramientas de Administración de Sistemas
4. Retail Store Solutions © 2010 IBM Corporation 4 Retail Store Solution Sale Summit 2007 ¿Por que necesitamos de la Administración de Sistemas?  Incremento en costos de mantenimiento de IT  Alto costo en caídas Falta de skills técnicos en tiendas Manejo de IT de manera remota y Centralizada
5. Retail Store Solutions © 2010 IBM Corporation 5 Retail Store Solution Sale Summit 2007 Costos de Administración son mayores y continuan creciendo Spending (USB$) Installed Base (M Units) $0 $20 $40 $60 $80 $100 $120 $140 $160 $180 $200 96 97 98 99 00 01 02 03 04 05 06 07 08 0 Cost of mgmt. & admin. 10% CAGR New server spending 3% CAGR 5 10 15 20 25 30 35 Better Utilization: Reduce Capital Costs Better Management: Reduce Operational Costs IDC, 2006 15% 7% 8% 11% 12% 13% 15% 19% Initial system and software deployment Planning for upgrades, expansion, and capacity Upgrades, patches, etc. System monitoring System maintenance Other 15% 7% 8% 11% 12% 13% 15% 19% Components of Management Spending IDC Survey, 2002-2004 Maintenance and tuning Migration
6. Retail Store Solutions © 2010 IBM Corporation 6 Retail Store Solution Sale Summit 2007 Solución IBM para Retail Systems Management (RMA)
7. IBM Retail Store Solutions © 2010 IBM Corporation 7 IBM RMA ofrece…….  Manejo de tiendas – Manejo de multiples tiendas de manera total con una sola consola  Manejo de Inventarios (hardware/ software) – Números de Serie, modelo, tipo de modelo, fabricante, MAC address, versión de BIOS y versión de Sistema Operativo  Monitoreo de Hardware/ Software – Velocidad del ventilador, temperatura, voltaje, CPU/ uso de memoria, espacio en disco, sin papel, cortes de papel, servicios y procesos  Manejo de Eventos – Email, pager, notificaciones a consola, iniciar un programa y notificaciones al enterprise  Software Distribution – Firmware, aplicaciones y actualizaciones de drivers
8. IBM Retail Store Solutions © 2010 IBM Corporation 8 IBM Director RMA Master Agent RMA General Agents TIENDA 1 TIENDA 2 TIENDA 3 TIENDA N RMA Extensiones para IBM Director Director/RMA pueden manejar una sola tienda o actuar como herramienta a nivel empresarial
9. IBM Retail Store Solutions © 2010 IBM Corporation 9
10. IBM Retail Store Solutions © 2010 IBM Corporation 10
11. IBM Retail Store Solutions © 2010 IBM Corporation 11
12. IBM Retail Store Solutions © 2010 IBM Corporation 12 IBM Remote Management Agent (RMA)  Habilita los sistemas de Retail para: - Manejo a nivel corporativo/empresarial - Activos/ Manejo de Inventario - Monitoreo / Manejo de Eventos - Manejo de Periféricos - Mantenimiento de Software  Basado en Estándares de la industria  Infraestructura para pequeñas, medianas y grandes empresas  Extensiones de Retail para IBM Director (Integración con IBM Director Server)
13. IBM Retail Store Solutions © 2010 IBM Corporation 13 RMA - Remote Management Agent V2  Componentes de IBM Remote Management – Master Agent – General Agent – Retail Extension para IBM Director  Sistemas Operativos soportados por Agentes RMA – IRES version 2.1.5 – NLPOS version 11 SSP3 (Sin soporte de Pegasus) – Microsoft Windows Embedded Point of Service (WEPOS) – Windows XP SP2 – Windows Server 2003 SP1  Retail Extensions para IBM Director – Integrado con IBM Director Server 5.20.2 MA GA GA GA Mgt
14. Retail Store Solutions © 2010 IBM Corporation 14 Retail Store Solution Sale Summit 2007 IBM Director Software  IBM Director Server 5.20.2  IBM Director Update Prefijo 2  Instalado en todos los sistemas que accesan Director Server  Retail Extensions para IBM Director  Instalado en todos los sistemas que accesan Director Server
15. Retail Store Solutions © 2010 IBM Corporation 15 Retail Store Solution Sale Summit 2007 Remote Management Agent Version 2 + IBM Director V5.x Hw y Sw Soportado  SurePOS 300  SurePOS 700  SurePOS 500/600  Anyplace Kiosk  IBM Mobile Tablet (MTR)  Self Checkout  Printers and I/O  Microsoft Windows 2003 Server  Microsoft Windows XP Professional SP2  Microsoft Windows Embedded Point of Service (WEPOS)  Novell Linux Point of Service (NLPOS) V9 SSP2  4690 V5 (General Agent)  Prerequisite: IBM Director V5.1, also available for no charge on IBM hardware Hardware Software
16. Retail Store Solutions © 2010 IBM Corporation 16 Retail Store Solution Sale Summit 2007 Optimize Virtualization Manager Capacity Manager $ System Availability PowerExecutive Inventory Resource Monitor Event Action Plans Hardware Status Monitor & Alert SW Distribution Update Assistant Scheduler Maintain Remote Control Dynamic System Analysis Analyze & Troubleshoot Remote Deployment Manager $ Deploy IBM Director for Retail Functions..
17. Retail Store Solutions © 2010 IBM Corporation 17 Retail Store Solution Sale Summit 2007 IBM Director con Tivoli Hardware Operating System Middleware Application IBM Director/RMA “Care and feeding” of the hardware Detailed hardware inventory, alerts and tools for IBM Systems Basic software distribution Allows for upward integration into the Tivoli environment Advanced, predictive server hardware management System performance and power measurement Resources IBM Tivoli Real-time ultra-scalable, cross platform enterprise service management solutions Business service management with robust analytics, enhanced service impact analysis and Key Performance Indicators (KPI’s) Sophisticated Layer 1-3 network management with advanced root cause analysis Robust application discovery, change and configuration management and monitoring Advanced security operations management, provisioning, software distribution and inventory IBM Director IBM Tivoli Network Tivoli and IBM Director together deliver the most comprehensive, ultra-scalable end-to-end systems and service management in the industry!
18. Retail Store Solutions © 2010 IBM Corporation 18 Retail Store Solution Sale Summit 2007 UPOS Manejo de Períféricos  New IBM Director task  Provides a fast way of managing retail peripherals  Identifies the peripherals for each POS system  Collect inventory information  Monitor device information (future)  Update the firmware (future)  Benefits  Key differentiator  Efficient way to manage peripherals  Inventory information is stored in database
19. Retail Store Solutions © 2010 IBM Corporation 19 Retail Store Solution Sale Summit 2007 Tarea de Captura de Datos  New Director Task  Provides ability to create, edit, and delete data capture policies  Collects data that may or may not be related to a system problem  Generates notifications detailing the collection  Moves data from devices and stores to enterprise where it can be inspected  Benefits  Diagnostics / Problem determination  Daily file transfers  Association
20. Retail Store Solutions © 2010 IBM Corporation 20 Retail Store Solution Sale Summit 2007 Flujo de Eventos CIM/RMA/Director
21. Retail Store Solutions © 2010 IBM Corporation 21 Retail Store Solution Sale Summit 2007 Agenda RMA Workshop  Revisar el número de nodos y requerimientos de la DB  Instalar Agentes de RMA  Instalar IBM Director Server  Instalar IBM Director Retail Extensions en IBM Director Server  Configurar IBM Director con Retail Extensions para RMA  Implementar un ejemplo de Grupos, Estáticos y Dinámicos  Implementar un ejemplo de colección de inventario de POS  Implementar un ejemplo de monitoreo de IBM Director y Event Action Plan para POS con RMA.  Implementar un ejemplo de un paquete de Distribución de SW
22. Retail Store Solutions © 2010 IBM Corporation 22 Retail Store Solution Sale Summit 2007 Cronograma
23. Retail Store Solutions © 2010 IBM Corporation 23 Retail Store Solution Sale Summit 2007 Demo
24. IBM Retail Store Solutions © 2010 IBM Corporation 24 Consola IBM Director
25. IBM Retail Store Solutions © 2010 IBM Corporation 25 An object representing an Anyplace Kiosk system Anyplace Kiosk An object representing a single Self-Checkout Lane Self-Checkout Lane An object representing a Self-Checkout Back Office Server System Self-Checkout BOSS An object representing a 4690 Point-of-Sale Terminal 4690 Terminal An object representing a 4690 Controller 4690 Controller An object representing a Personal Shopping Assistant Device (Mobile Terminal for Retail) Mobile Terminal An object representing an IRES Terminal device IRES Terminal An object representing an IRES Branch Server (always a master agent) IRES Branch Server An object representing an RMA device that is a master agent Retail Master System A device that uses RMA instrumentation Retail System A general JMX instrumented device (non RMA device) JMX Device Description Managed Object Type Icon Objetos Manejados de Retail
26. IBM Retail Store Solutions © 2010 IBM Corporation 26 RMA Software Distribution  File Streaming  Scheduler  Right Click – Importar paquetes – Crear paquetes para instalar – Crear paquetes para Desinstalar  RMA Software Distribution Wizard  Tipos de Paquetes a instalar:  Actualización de Firmware  Updates de Aplicación  Archivos Batch  Actualización de Driver
27. IBM Retail Store Solutions © 2010 IBM Corporation 27 Inventario de Hardware  Manufacturer  BIOS Version  Device Serial Number  Device Model type  Device Model Number  MAC Address  Universal Unique Identifier (UUID)  Environmental Variables – Fan Speed – Temperature – Voltage  Monitor/ Display Information  Processor Information  Memory Information  Disk Drive Information  Keyboard Information  Pointing Device Information  Printer Information  Network Adapter Information
28. IBM Retail Store Solutions © 2010 IBM Corporation 28 Inventario de Software  Operating System (OS)  OS Service pack level  OS Serial Number  IP Address  Hostname  Store ID Number  Network Information  Directory/ File Information  Virtual Memory  Services Information  User Information  Number of Processes  Device Driver Information
29. IBM Retail Store Solutions © 2010 IBM Corporation 29 Información de IBM Retail Printer  Online/ Offline  Bus type  Cover Open/ Out of Paper  Number of Characters Printed  Number of Lines Printed  Number of Forms Inserted  Number of Stamps fired  Number of times Maximum temperature reached  Number of Paper Cuts  Check Flip Failure  Number of Barcodes printed  Print Faults  Home Errors  Number of document/slip line feeds performed
30. IBM Retail Store Solutions © 2010 IBM Corporation 30 Manejo de Eventos  Event Log  Event Action Plan
31. IBM Retail Store Solutions © 2010 IBM Corporation 31 Gracias !!!!
32. Retail Store Solutions © 2010 IBM Corporation 32 Retail Store Solution Sale Summit 2007 Preguntas?
33. Retail Store Solutions © 2010 IBM Corporation 33 Retail Store Solution Sale Summit 2007 Recursos
34. IBM Retail Store Solutions © 2010 IBM Corporation 34 Recursos:  IBM Internal Retail Website – https://w3retail.boulder.ibm.com  Retail Store Solutions Education – http://www-03.ibm.com/systems/education/cust/rss/custrss.html  Retail Store Solutions Knowledgebase – http://www.ibm.com/solutions/retail/store/support/  Technical Sales Support – http://www.ibm.com/solutions/retail/store/support/
35. Retail Store Solutions © 2010 IBM Corporation 35 Retail Store Solution Sale Summit 2007 Beneficios
36. Retail Store Solutions © 2010 IBM Corporation 36 Retail Store Solution Sale Summit 2007 Beneficios de la solución  Mantener revenue - Mejora tiempo de dispositivos de la tienda - Soporte a clientes y flujo de información del producto - Mantiene satifacción del lciente y lealtad  Mejorar costos de Administración - Reduce tiempo de determinación de problemas - Reduce/elimina requerimiento de skills en sitio - Apoya manejo de inversión existente de IT