Operationalizing Spatial Queueing Dynamics: A Hypercube Framework for NGO Social Worker Staffing in Hong Kong

The presentation outlines a data-driven operations research model designed to address the conflict between Hong Kong's rigid social welfare subvention policies (such as the Lump Sum Grant and fixed population-to-worker ratios) and the volatile, location-dependent demand for emergency social services like domestic violence and child abuse outreach.

By adapting Richard Larson's Hypercube Queuing Model, the framework transitions NGO operations from static territorial allocations to real-time spatial tracking and dynamic dispatch.

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