Empowering Customer Success Operations With No-code Flows

Transcript

1. Empowering Customer Success Operations With No-code Flows Nicolas Grenié - Postman Meetup 2022
2. Typeform Forms and surveys for meaningful conversations, at scale VideoAsk Asynchronous interactions that get you face-to-face with customers Chat The no-code chatbot builder Our products
3. @picsoung
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5. Let’s take an example @picsoung
6. As a customer: I want to turn off branding on all my typeforms @picsoung
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8. Our regular answer: Sorry not possible 󰤈 @picsoung
9. Sometimes: use our API @picsoung
10. Sometimes: use our API @picsoung
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13. Ticket closed ✅ @picsoung
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16. Ideal customer experience Plug and play No code Tech agnostic @picsoung
17. Document for reusability @picsoung
18. Collections are great but Hard to understand what’s happening under the hood Looping is not built-in Not every Tech CS folk can build those scripts @picsoung
19. Flows to the rescue 💪 @picsoung
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22. Visual builder No setup required @picsoung
23. Next steps Build more to inspire others Onboard tech CS on how to build their own Flows List most common CS requests that could be solved @picsoung
24. @picsoung Questions? Images from Unsplash Typeform workspace