Effective Devops and Engineering Culture

effective devops and engineering culture Ryn Daniels  ASAS 2017

@rynchantress ASAS 2017 Ryn Daniels  @rynchantress Build Infrastructure Operations, Travis
CI

@rynchantress 3 2 1 ASAS 2017 agenda THE FOUR PILLARS
OF EFFECTIVE DEVOPS ORG GROWTH PHASES AND CHALLENGES BUILDING A DEVOPS CULTURE IN PRACTICE

@rynchantress ASAS 2017 DEVOPS TERMINOLOGY

@rynchantress ASAS 2017 what is devops?

@rynchantress ASAS 2017 what is devops? A professional and cultural
movement aimed at improving how individuals and teams work within organizations through the framework of empathy, shared stories, and sustainable work practices

@rynchantress ASAS 2017 what is devops NOT?

@rynchantress ASAS 2017 what is devops NOT? • A team
• A job description • Something you can buy “as a service” • Something you do once and then forget about • Docker docker docker docker docker!

@rynchantress ASAS 2017 Why devops?

@rynchantress ASAS 2017 Why devops? high-performing IT organizations: • Deploy
code 200x more frequently • Have 2555x faster lead times • Have a 3x lower change failure rate • Recover 24x faster from failures

@rynchantress ASAS 2017 THE FOUR PILLARS OF EFFECTIVE DEVOPS

@rynchantress ASAS 2017 collaboration

@rynchantress ASAS 2017 collaboration Individuals working together, with shared interactions
and input building towards a common goal.

@rynchantress ASAS 2017 affinity

@rynchantress ASAS 2017 affinity Building inter-team relationships, empathy, and trust
in support of shared organizational and business goals.

@rynchantress ASAS 2017 Tools

@rynchantress ASAS 2017 tools Accelerators of culture that, if used
effectively, can enhance and support a culture of collaboration and affinity.

@rynchantress ASAS 2017 tools will not fix a broken culture.

@rynchantress ASAS 2017 scaling

@rynchantress ASAS 2017 scaling Applying the considerations of collaboration, affinity,
and tooling throughout the various inflection points of an organization's lifecycle.

@rynchantress 3 2 1 agenda ASAS 2017 THE FOUR PILLARS

@rynchantress ASAS 2017 the organizational lifecycle

@rynchantress ASAS 2017 start-up Growth maturity renewal Decline

@rynchantress ASAS 2017 the 5 phases of growth

@rynchantress ASAS 2017 growth through creativity (and leadership crisis)

@rynchantress ASAS 2017 growth through direction (and autonomy crisis)

@rynchantress ASAS 2017 growth through delegation (and control crisis)

@rynchantress ASAS 2017 growth through coordination (and red tape crisis)

@rynchantress ASAS 2017 growth through collaboration (and internal growth crisis)

@rynchantress ASAS 2017 growth through external collaboration

@rynchantress 3 2 1 agenda ASAS 2017 THE FOUR PILLARS

@rynchantress ASAS 2017 high performance is achievable if you architect
with testability and deployability in mind. State of DevOps Report (2015)

@rynchantress ASAS 2017 how do you test and deploy culture?

@rynchantress ASAS 2017 what is culture? @rynchantress ASAS 2017

@rynchantress ASAS 2017 culture is made of people

@rynchantress ASAS 2017 how do you test and deploy culture?

@rynchantress ASAS 2017 identify specific problems

@rynchantress ASAS 2017 create a hypothesis

@rynchantress ASAS 2017 measure what matters

@rynchantress ASAS 2017 consider "continuous" deployment

@rynchantress ASAS 2017 add review processes

@rynchantress ASAS 2017 shorten feedback loops

@rynchantress ASAS 2017 increase transparency

@rynchantress ASAS 2017 create a blameless culture of learning

@rynchantress ASAS 2017 pay down debt

@rynchantress ASAS 2017 THE FOUR PILLARS OF EFFECTIVE DEVOPS

@rynchantress ASAS 2017 collaboration • Pair programming/ops-ing • Discovering and
addressing individual working styles, goals, and values • Avoiding human SPOFs

@rynchantress ASAS 2017 affinity • Cross-team projects and planning •
Open work tracking and documentation • Pay attention to reporting and supporting structures!

@rynchantress ASAS 2017 tools • Documentation of usage and workflows
• Focus on specific problem solving over shiny new tech • Iterate on both tools and workflows as organizations grow

@rynchantress ASAS 2017 scaling • Understand what challenges individuals and
teams are currently facing • Continuous deployment of changes - both technical and cultural • Continuous learning

@rynchantress ASAS 2017 devops enables organizations to continually grow and
learn in order to solve problems more effectively.

create a culture of continuous learning and problem solving. @rynchantress
ASAS 2017

@rynchantress ASAS 2017 Thank you!

Effective Devops and Engineering Culture

Effective Devops and Engineering Culture

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