Building Bridges with Devops

Opening keynote presented at devopsdays Philadelphia 2018.

Transcript

1. Ryn Daniels || they/them || @rynchantress Building bridges with effective devops devopsdays Philly 2018
2. Devopsdays philly @rynchantress Burnout
3. Devopsdays philly @rynchantress disconnection Lack of efficacy Increased cynicism Exhaustion
4. Devopsdays philly @rynchantress
5. Devopsdays philly @rynchantress Workload Control Rewards Fairness Values Community { Disconnection of (Dr. Christina Maslach, 2000)
6. Devopsdays philly @rynchantress connection Effectiveness Optimism Energy
7. Devopsdays philly @rynchantress Devops is about Creating Connections
8. Devopsdays philly @rynchantress The Four Pillars of Effective Devops
9. Devopsdays philly @rynchantress Collaboration
10. devopsdays philly @rynchantress Individual people working together, with shared interactions and input, building towards a common goal. Collaboration
11. Devopsdays philly @rynchantress Affinity
12. devopsdays philly @rynchantress Building inter-team relationships, empathy, and trust in support of shared organizational and business goals. Affinity
13. Devopsdays philly @rynchantress Tools
14. devopsdays philly @rynchantress Accelerators of culture that, if used effectively, can enhance and support a culture of collaboration and affinity. Tools
15. devopsdays philly @rynchantress Tools will not fix a broken culture.
16. Devopsdays philly @rynchantress Scaling
17. devopsdays philly @rynchantress Applying the considerations of collaboration, affinity, and tooling throughout the various inflection points of an organization’s lifecycle. Scaling
18. Devopsdays philly @rynchantress The Four Pillars of Effective Devops Creating connections
19. Devopsdays philly @rynchantress Not all organizational problems are created equal.
20. Devopsdays philly @rynchantress blargh There is no 
 one-size-fits-all devops solution.
21. Devopsdays philly @rynchantress
22. Devopsdays philly @rynchantress Safety Empathy communication decision making problem solving
23. Devopsdays philly @rynchantress So now that that's sorted.
24. Devopsdays philly @rynchantress let's talk about safety.
25. Devopsdays philly @rynchantress teamspeople need psychological safety
26. Devopsdays philly @rynchantress curious collaboration with fellow humans
27. Devopsdays philly @rynchantress Be curious. Be Blame-aware. pay attention to incentive structures.
28. Devopsdays philly @rynchantress let's talk about empathy.
29. devopsdays philly @rynchantress Empathy allows software makers and operators to help each other deliver the best possible functionality and operability on behalf of their customers. Jeff Sussna, Empathy: The Essence of Devops, 2014
30. devopsdays philly @rynchantress Empathy allows organizations to help each other deliver the best possible solutions on behalf of their customers. Me, 2017
31. Devopsdays philly @rynchantress blargh encourage 
 collaborative work. build each other up.
32. Devopsdays philly @rynchantress let's talk about communication.
33. Devopsdays philly @rynchantress Tools still will not fix a broken culture.
34. devopsdays philly @rynchantress bootcamps rotations designated ops Etc
35. Devopsdays philly @rynchantress effective communication requires listening and learning.
36. devopsdays philly @rynchantress "diversity of thought"
37. Devopsdays philly @rynchantress let's talk about 
 decision making.
38. devopsdays philly @rynchantress who gets listened to within your organization?
39. Devopsdays philly @rynchantress encourage people to seek out feedback. encourage new or junior people to contribute. Find healthy ways to disagree.
40. Devopsdays philly @rynchantress "no explicit hierarchies" does not mean "No hierarchies"
41. Devopsdays philly @rynchantress how do decisions get made?
42. Devopsdays philly @rynchantress decision-making processes need to result in decisions
43. Devopsdays philly @rynchantress let's talk about 
 problem solving.
44. devopsdays philly @rynchantress we are trying to solve
 problems
45. devopsdays philly @rynchantress be explicit about what is and isn't in scope. pay attention to whose problems get considered.
46. Devopsdays philly @rynchantress Safety Empathy communication decision making problem solving
47. Devopsdays philly @rynchantress
48. devopsdays philly @rynchantress Dev/Ops
49. devopsdays philly @rynchantress in group/ out group
50. Devopsdays philly @rynchantress feeling like you're part of the 
 out-group
 increases feelings of
 disconnect
51. Devopsdays philly @rynchantress Creating connections The Four Pillars of Effective Devops
52. Devopsdays philly @rynchantress Devops creates Effective organizations by building bridges Between Teams
53. Devopsdays philly @rynchantress Devops creates Effective solutions by building bridges Between People
54. Devopsdays philly @rynchantress create connections. build bridges.
55. Devopsdays philly @rynchantress Thank you!