Building Bridges with Devops

Transcript

1. Ryn Daniels || they/them || @rynchantress Building bridges with effective

   devops devopsdays Philly 2018

2. Devopsdays philly @rynchantress Burnout

3. Devopsdays philly @rynchantress disconnection Lack of efficacy Increased cynicism Exhaustion

4. Devopsdays philly @rynchantress

5. Devopsdays philly @rynchantress Workload Control Rewards Fairness Values Community {

   Disconnection of (Dr. Christina Maslach, 2000)

6. Devopsdays philly @rynchantress connection Effectiveness Optimism Energy

7. Devopsdays philly @rynchantress Devops is about Creating Connections

8. Devopsdays philly @rynchantress The Four Pillars of Effective Devops

9. Devopsdays philly @rynchantress Collaboration

10. devopsdays philly @rynchantress Individual people working together, with shared interactions

    and input, building towards a common goal. Collaboration

11. Devopsdays philly @rynchantress Affinity

12. devopsdays philly @rynchantress Building inter-team relationships, empathy, and trust in

    support of shared organizational and business goals. Affinity

13. Devopsdays philly @rynchantress Tools

14. devopsdays philly @rynchantress Accelerators of culture that, if used effectively,

    can enhance and support a culture of collaboration and affinity. Tools

15. devopsdays philly @rynchantress Tools will not fix a broken culture.

16. Devopsdays philly @rynchantress Scaling

17. devopsdays philly @rynchantress Applying the considerations of collaboration, affinity, and

    tooling throughout the various inflection points of an organization’s lifecycle. Scaling

18. Devopsdays philly @rynchantress The Four Pillars of Effective Devops Creating

    connections

19. Devopsdays philly @rynchantress Not all organizational problems are created equal.

20. Devopsdays philly @rynchantress blargh There is no 
 one-size-fits-all devops

    solution.

21. Devopsdays philly @rynchantress

22. Devopsdays philly @rynchantress Safety Empathy communication decision making problem solving

23. Devopsdays philly @rynchantress So now that that's sorted.

24. Devopsdays philly @rynchantress let's talk about safety.

25. Devopsdays philly @rynchantress teamspeople need psychological safety

26. Devopsdays philly @rynchantress curious collaboration with fellow humans

27. Devopsdays philly @rynchantress Be curious. Be Blame-aware. pay attention to

    incentive structures.

28. Devopsdays philly @rynchantress let's talk about empathy.

29. devopsdays philly @rynchantress Empathy allows software makers and operators to

    help each other deliver the best possible functionality and operability on behalf of their customers. Jeff Sussna, Empathy: The Essence of Devops, 2014

30. devopsdays philly @rynchantress Empathy allows organizations to help each other

    deliver the best possible solutions on behalf of their customers. Me, 2017

31. Devopsdays philly @rynchantress blargh encourage 
 collaborative work. build each

    other up.

32. Devopsdays philly @rynchantress let's talk about communication.

33. Devopsdays philly @rynchantress Tools still will not fix a broken

    culture.

34. devopsdays philly @rynchantress bootcamps rotations designated ops Etc

35. Devopsdays philly @rynchantress effective communication requires listening and learning.

36. devopsdays philly @rynchantress "diversity of thought"

37. Devopsdays philly @rynchantress let's talk about 
 decision making.

38. devopsdays philly @rynchantress who gets listened to within your organization?

39. Devopsdays philly @rynchantress encourage people to seek out feedback. encourage

    new or junior people to contribute. Find healthy ways to disagree.

40. Devopsdays philly @rynchantress "no explicit hierarchies" does not mean "No

    hierarchies"

41. Devopsdays philly @rynchantress how do decisions get made?

42. Devopsdays philly @rynchantress decision-making processes need to result in decisions

43. Devopsdays philly @rynchantress let's talk about 
 problem solving.

44. devopsdays philly @rynchantress we are trying to solve
 problems

45. devopsdays philly @rynchantress be explicit about what is and isn't

    in scope. pay attention to whose problems get considered.

46. Devopsdays philly @rynchantress Safety Empathy communication decision making problem solving

47. Devopsdays philly @rynchantress

48. devopsdays philly @rynchantress Dev/Ops

49. devopsdays philly @rynchantress in group/ out group

50. Devopsdays philly @rynchantress feeling like you're part of the 


    out-group
 increases feelings of
 disconnect

51. Devopsdays philly @rynchantress Creating connections The Four Pillars of Effective

    Devops

52. Devopsdays philly @rynchantress Devops creates Effective organizations by building bridges

    Between Teams

53. Devopsdays philly @rynchantress Devops creates Effective solutions by building bridges

    Between People

54. Devopsdays philly @rynchantress create connections. build bridges.

55. Devopsdays philly @rynchantress Thank you!