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Building Bridges with Devops
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Ryn Daniels
October 23, 2018
Technology
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1.6k
Building Bridges with Devops
Opening keynote presented at devopsdays Philadelphia 2018.
Ryn Daniels
October 23, 2018
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Transcript
Ryn Daniels || they/them || @rynchantress Building bridges with effective
devops devopsdays Philly 2018
Devopsdays philly @rynchantress Burnout
Devopsdays philly @rynchantress disconnection Lack of efficacy Increased cynicism Exhaustion
Devopsdays philly @rynchantress
Devopsdays philly @rynchantress Workload Control Rewards Fairness Values Community {
Disconnection of (Dr. Christina Maslach, 2000)
Devopsdays philly @rynchantress connection Effectiveness Optimism Energy
Devopsdays philly @rynchantress Devops is about Creating Connections
Devopsdays philly @rynchantress The Four Pillars of Effective Devops
Devopsdays philly @rynchantress Collaboration
devopsdays philly @rynchantress Individual people working together, with shared interactions
and input, building towards a common goal. Collaboration
Devopsdays philly @rynchantress Affinity
devopsdays philly @rynchantress Building inter-team relationships, empathy, and trust in
support of shared organizational and business goals. Affinity
Devopsdays philly @rynchantress Tools
devopsdays philly @rynchantress Accelerators of culture that, if used effectively,
can enhance and support a culture of collaboration and affinity. Tools
devopsdays philly @rynchantress Tools will not fix a broken culture.
Devopsdays philly @rynchantress Scaling
devopsdays philly @rynchantress Applying the considerations of collaboration, affinity, and
tooling throughout the various inflection points of an organization’s lifecycle. Scaling
Devopsdays philly @rynchantress The Four Pillars of Effective Devops Creating
connections
Devopsdays philly @rynchantress Not all organizational problems are created equal.
Devopsdays philly @rynchantress blargh There is no one-size-fits-all devops
solution.
Devopsdays philly @rynchantress
Devopsdays philly @rynchantress Safety Empathy communication decision making problem solving
Devopsdays philly @rynchantress So now that that's sorted.
Devopsdays philly @rynchantress let's talk about safety.
Devopsdays philly @rynchantress teamspeople need psychological safety
Devopsdays philly @rynchantress curious collaboration with fellow humans
Devopsdays philly @rynchantress Be curious. Be Blame-aware. pay attention to
incentive structures.
Devopsdays philly @rynchantress let's talk about empathy.
devopsdays philly @rynchantress Empathy allows software makers and operators to
help each other deliver the best possible functionality and operability on behalf of their customers. Jeff Sussna, Empathy: The Essence of Devops, 2014
devopsdays philly @rynchantress Empathy allows organizations to help each other
deliver the best possible solutions on behalf of their customers. Me, 2017
Devopsdays philly @rynchantress blargh encourage collaborative work. build each
other up.
Devopsdays philly @rynchantress let's talk about communication.
Devopsdays philly @rynchantress Tools still will not fix a broken
culture.
devopsdays philly @rynchantress bootcamps rotations designated ops Etc
Devopsdays philly @rynchantress effective communication requires listening and learning.
devopsdays philly @rynchantress "diversity of thought"
Devopsdays philly @rynchantress let's talk about decision making.
devopsdays philly @rynchantress who gets listened to within your organization?
Devopsdays philly @rynchantress encourage people to seek out feedback. encourage
new or junior people to contribute. Find healthy ways to disagree.
Devopsdays philly @rynchantress "no explicit hierarchies" does not mean "No
hierarchies"
Devopsdays philly @rynchantress how do decisions get made?
Devopsdays philly @rynchantress decision-making processes need to result in decisions
Devopsdays philly @rynchantress let's talk about problem solving.
devopsdays philly @rynchantress we are trying to solve problems
devopsdays philly @rynchantress be explicit about what is and isn't
in scope. pay attention to whose problems get considered.
Devopsdays philly @rynchantress Safety Empathy communication decision making problem solving
Devopsdays philly @rynchantress
devopsdays philly @rynchantress Dev/Ops
devopsdays philly @rynchantress in group/ out group
Devopsdays philly @rynchantress feeling like you're part of the
out-group increases feelings of disconnect
Devopsdays philly @rynchantress Creating connections The Four Pillars of Effective
Devops
Devopsdays philly @rynchantress Devops creates Effective organizations by building bridges
Between Teams
Devopsdays philly @rynchantress Devops creates Effective solutions by building bridges
Between People
Devopsdays philly @rynchantress create connections. build bridges.
Devopsdays philly @rynchantress Thank you!