TSFT-2023/Organizations CEO Fredy ASIA VP of Sales Joe Goh PH Sales Director Rainier F TH Sales Manager Niyut (Golf) VN Sales Manager Marketing Manager AUST & NZ Sales Director Phorn Adams NSW + QLD Sales Manager VIC + TAS Sales Manager NT, WA & SA Sales Manager EMEA Sales Director Gunkut MEA Sales Manager Regional Presales Manager Novell Senior Presales (Thailand) Senior Presales (Turkey) Senior Presales (Aust/NZ) Partner Program Manager TBA GM of Services (PS) Lily Septiana PM Group PH PS Lead SG/Indo PS Lead TH PS VN PS Lead MEA PS Lead Aust/NZ PS Lead Regional Support VP R&D Dyainal Dev Managers Yana DMS PO Yana Mobile App PO QA Manager Sustain Engineering GM R&D Henry S. HR & Finance Lily A. GA/HR Lead Accounting COO Ryo
Company Overview-Automotive Jakart a Singapore Manila Bangkok Hanoi Istanbul • 8 Offices in APAC & EMEA • 4 Global System Integrator (GSI) • 10+ Dynamics Partners • Global Coverage Network Specialized in Automotive Retail Solutions • Dealership Management System (DMS) • Automotive Customer Relationship Management (CRM) • Sales Force Automation (SFA) • National Sales System (ERP) • Digital Service Engagement • Automotive Business Intelligence (BI) • Connectivity Experience Snapshot 170+ Teams in 8 Countries Singapore | Thailand | Indonesia | Philippines | Vietnam | Australia | Turkey | Lithuania Recognition Bandung Vilnius Melbourne
りなたむ （RYOTA NAKAMURA） Your Date Your Footer 00 12 Rinatamu_ITDR Rinatamu_Bike 記事 IT資産管理のメンドウを「Power Platform」にぶん投げてラクする方法 Power Platformによる業務効率化のカギは「動線の工夫」と「部署同士の協力」 データ分析でより効果的な観光地経営を〜データ分析セミナーが開催〜 執筆・監修 これからはあなたも主役に！ Power Platform が仕事、社会、そして人生を変える できるPower Apps（特別版） 動画 365塾 - Power Platform で煩雑な在庫管理を自動化
OEM－NSC-Dealer Structureｓ DG1 Local Dealers DealerB Dealer A Shop-A1 Related Company E Shop-A2 Shop-B1 Shop-B2 Shop-E1 Shop-E2 DG2 JV Dealers Dealer D Dealer C Shop-C1 Related Company F Shop-C2 Shop-D1 Shop-D2 Shop-F1 Shop-F2 DG3 CA-Branch Dealer Y Dealer X Shop-X1 Shop-X2 Shop-Y1 Shop-Y2 NSC-CA Philippine DG ４ Local Dealers Dealer H Dealer G Shop-G1 Shop-G2 Shop-H1 Shop-H2 DG５ CA-Owned Dealers Dealer Z Shop-Z1 Shop-Z2 NSC-CA Thai OEM Contoso Automotive Japan Shop-Z2 Sales Service MK TG Fin IT HR Sales Manager Sales Person Sales Admin Service Manager Service Advisor Technician Dealer Level- CA Branch can have all of the levels. Normal Dealers will be 3S level. -1S Center = Showroom Only = Only Sell cars -2S Center = Showroom & Service Only = Sell car + General Service only -3S Center = Showroom, Service & Spare parts only = Sell cars + General Service + Accident Repair -4S Center = Showroom, Service, Spare Parts & Body & Paint = Sell cars + General Service + Accident Repair + New Car Body & Paint Installation Sales department Sales manager = Reports Salesperson = NV sales quote Sales administrator = NV sales order Service department + parts department (After Sales department) Service manager = Reports Service Advisor = to prepare the work order = Work order Technician=Repair/Maintenance Marketing, IT, HR, Finance (ERP) OEM => National sales company => Dealer Group => Dealer (stores)
OEM－NSC-Dealer Structureｓ/Dealer Sales Model DG1 Local Dealers DealerB Dealer A Shop-A1 Related Company E Shop-A2 Shop-B1 Shop-B2 Shop-E1 Shop-E2 DG2 JV Dealers Dealer D Dealer C Shop-C1 Related Company F Shop-C2 Shop-D1 Shop-D2 Shop-F1 Shop-F2 DG3 CA-Branch Dealer Y Dealer X Shop-X1 Shop-X2 Shop-Y1 Shop-Y2 NSC-CA Philippine DG ４ Local Dealers Dealer H Dealer G Shop-G1 Shop-G2 Shop-H1 Shop-H2 DG５ CA-Owned Dealers Dealer Z Shop-Z1 Shop-Z2 NSC-CA Thai OEM Contoso Automotive Japan Shop-Z2 Sales Service MK TG Fin IT HR Sales Manager Sales Person Sales Admin Service Manager Service Advisor Technician Dealer Level- CA Branch can have all of the levels. Normal Dealers will be 3S level. -1S Center = Showroom Only = Only Sell cars -2S Center = Showroom & Service Only = Sell car + General Service only -3S Center = Showroom, Service & Spare parts only = Sell cars + General Service + Accident Repair -4S Center = Showroom, Service, Spare Parts & Body & Paint = Sell cars + General Service + Accident Repair + New Car Body & Paint Installation Sales department Sales manager = Reports Salesperson = NV sales quote Sales administrator = NV sales order Service department + parts department (After Sales department) Service manager = Reports Service Advisor = to prepare the work order = Work order Technician=Repair/Maintenance Marketing, IT, HR, Finance (ERP) OEM => National sales company => Dealer Group => Dealer (stores) 受発注 Commissions Inventory Transfer
OEM－NSC-Dealer Structureｓ/Agency Sales Model DG1 Local Dealers DealerB Dealer A Shop-A1 Related Company E Shop-A2 Shop-B1 Shop-B2 Shop-E1 Shop-E2 DG2 JV Dealers Dealer D Dealer C Shop-C1 Related Company F Shop-C2 Shop-D1 Shop-D2 Shop-F1 Shop-F2 DG3 CA-Branch Dealer Y Dealer X Shop-X1 Shop-X2 Shop-Y1 Shop-Y2 NSC-CA Philippine DG ４ Local Dealers Dealer H Dealer G Shop-G1 Shop-G2 Shop-H1 Shop-H2 DG５ CA-Owned Dealers Dealer Z Shop-Z1 Shop-Z2 NSC-CA Thai OEM Contoso Automotive Japan Shop-Z2 Sales Service MK TG Fin IT HR Sales Manager Sales Person Sales Admin Service Manager Service Advisor Technician Dealer Level- CA Branch can have all of the levels. Normal Dealers will be 3S level. -1S Center = Showroom Only = Only Sell cars -2S Center = Showroom & Service Only = Sell car + General Service only -3S Center = Showroom, Service & Spare parts only = Sell cars + General Service + Accident Repair -4S Center = Showroom, Service, Spare Parts & Body & Paint = Sell cars + General Service + Accident Repair + New Car Body & Paint Installation Sales department Sales manager = Reports Salesperson = NV sales quote Sales administrator = NV sales order Service department + parts department (After Sales department) Service manager = Reports Service Advisor = to prepare the work order = Work order Technician=Repair/Maintenance Marketing, IT, HR, Finance (ERP) OEM => National sales company => Dealer Group => Dealer (stores) Consignment (委託） Inventory Transfer from Centralized WHSE Commissions Inventory Transfer Inventory Transfer Inventory Transfer
Unique Solutions on Microsoft Business Applications Microsoft cloud Identity, security, management, and compliance Microsoft Azure Microsoft Azure GitHub GitHub Microsoft Power Platform Microsoft Power Platform Microsoft 365 Microsoft 365 LinkedIn LinkedIn a c g e f h k l i n j m o s r t v w x b b y a a c c u d d p Business Central Human Resources Commerce Finance Supply Chain Management Project Operations Remote Assist Guides Connected Store Customer Insights Field Service Customer Voice Customer Service Marketing Sales Fraud Protection Intelligent Order Management Microsoft Dynamics 365 Power BI Power Apps Power Virtual Agents Power Automate Business Central Human Resources Commerce Finance Supply Chain Management Project Operations Remote Assist Guides Connected Store Customer Insights Field Service Customer Voice Customer Service Marketing Sales Fraud Protection Intelligent Order Management Microsoft BizApps
Unique Solutions on Microsoft Business Applications SQ/SO PO SQ/SO PO M O MO Dealer Mgmt System National Sales System P O Finance Finance Finance WO WO SQ SO W O HQ System MKTG MKTG MKTG A社 ERP D365FO ERP D365FO ERP D365FO B社 ERP NAV ERP NAV ERP NAV C社 ERP D365BC ERP D365BC ERP D365BC TSFT CRM ERP CRM ERP AI PP AI PP CRM ERP AI PP Operations Category TSFT's solutions are optimally designed and developed to take advantage of Microsoft's product strategy Gather information on customer contacts based on Microsoft's CRM functionality and utilize Microsoft Low-Code solutions while ensuring in-house production and leveraging AI to achieve a proactive, not reactive, Digital Transformation of customers.
API Authentication Auditing Authorization Jobs Calculated & Rollup fields Business Rules Data validation Duplicate Detection Plugins Workflows Catalog and discovery Modelling Reporting Common Data Model Relational databases Files and blobs Log files Semi-structured data Search and Find data Data lake Event to Service Bus Event to webhook Export to SQL Export to Lake Event to Event Hub Mobile Offline Securely store and mange business data
Technosoft Automotive Data Model + Preconfigured Processes Architecture – Designed to support future industry directions C u s t o m e r S p e c i f i c E x t e n s i o n Power Platform Dealers / Operations OEM NSC Systems (Parts Catalog, Warranty Claims, etc.) Enterprise BUS, Web Service Website, External Systems Connected Car AI Builder Telemetry Finance Customer Insights Customer Voice Customer Service Marketing Sales Power BI Power Apps Power Virtual Agents Power Automate SPARE PARTS Y a n a A u t o m o t i v e S o l u t i o n Yana MyCar MARKETING MYSALES New Vehicle Used Vehicle After-Sales Service Customer Service Marketing MySales MyInspection Bot & RPA M i c r o s o f t D y n a m i c s 3 6 5 Guides & Mixed Reality Demand Forecast Yana Commerce & Payment Gateway Owners E-Commerce
Multi Layers Solution Architecture Country Localization （Finance and DMS ) Technosoft Automotive Data Model + Preconfigured Processes Dynamics 365 & Power Plat form Extensibility Framework, Data Model & Processes Customer Specific Extension Y a n a A u t o m o t i v e S o l u t i o n MARKETING MYSALES NEW VEHICLE USED VEHICLE AFTER SALES SERVICE New Vehicle Used Vehicle After-Sales Service Customer Service Marketing MySales MyInspection Bot & RPA Microsoft Dynamics 365 Finance Customer Insights Customer Voice Customer Service Marketing Sales Guides & Mixed Reality Demand Forecast Dynamics 365 Technosoft Yana DMS Core Technosoft DMS Thai Localization Dynamics 365 Technosoft Yana DMS Core Customer DMS Core Solution Technosoft DMS Indonesia Localization Dynamics 365 Technosoft Yana DMS Core Technosoft DMS Vietnam Localization Customer DMS Core Solution Dynamics 365 Technosoft Yana DMS Core Customer DMS Core Solution Technosoft DMS Philippine Localization Customer DMS Core Solution Customer Thai Specific Solution Customer Vietnam Specific Solution Customer Indonesia Specific Solution Customer Philippine Specific Solution Customer Indonesia Customer Vietnam Customer Thai Customer Philippine
Technosoft Yana Customer Journey DMS – After Sales Service Service Reminder Service Booking Vehicle Pick-up/ Arrival Pre-Service Inspection Service Quotation Service Templates Convert to Work Order Resource Scheduling Inventory Issue Technician Recording Service Board Post-Service Inspection Service Invoice Splitting (Warranty, Customer, Insurance) Service Invoice Warranty Claim Customer Voice Service Coupon Customer Payment Service Follow Up After Sales Digital Marketin g Customer Engagement DMS Contactless
Pre-Store In-Store Post-Store End-to-End Customer Journey Automotive Retail Solution J o u r n e y f r o m A n o n y m o u s t o C u s t o m e r Awareness Consideration Decision Use MARKETING MYSALES MYINSPECTION NEW VEHICLE USED VEHICLE AFTER SALES SERVICE SPARE PARTS CUSTOMER INSIGHTS | CUSTOMER SERVICE | CUSTOMER VOICE | FINANCE & ACCOUNTING MYVEHICLE E-COMMERCE
Technosoft Yana Customer Journey DMS Awareness Evaluation Purchase Use & Service Repurchase Technosoft Yana Solution Stack Digital Marketing Customer Insights Marketing Automation Lead Management Prospect Management Test Drive Follow-Up Activity Config & Quote Campaign Management New Car Sales Order Used Car Sales Order Financing & Insurance Allocation PDI Registration Invoicing Delivery Service Appointment Check-In & Walk-Around Check Work Order Accident Repair Warranty Claim Service Recall Extended Warranty Service Contract Maintenanc e Messages Customer Feedback Follow-Up Activity Loyalty Management Re- Purchase Campaign Service Reminder Service Campaign Follow-Up Activity Omnichanne l Call Center Complaint Management Tablet Desktop Phone Anywhere, Anytime, Any Device Modern UI Experience Omnichanne l Campaign Customer Journey Event Management Segmentation Cashier/ Payment Customer Feedback Activity Planning & Scheduling Invoicing & Cashier Customer Feedback Customer Survey Knowledge Management Spare Parts Sales Spare Parts Delivery & Invoicing Customer Journey DMS CE Dealer Browser Mobile Social Email Call Center Portal Motor Show OEM Customer Touch Points Bot IOT E-Commerce Payment Gateway E-Commerce Payment Gateway Complete End-To-End Customer Journey Experience in One Platform
NSC System & DMS - Overview Architecture Dealers Spare Parts Management Service Management Warranty Claim Customer 360 Customer Service Vehicle 360 Prospect Management New Vehicle Mgmt Campaign Customer Voice Integration Framework Yana MyInspection Dynamics 365 Finance Yana MySales Vehicle Owners Microsoft Power Platform AR AP Cash/Bank Yana DMS General Ledger & Financial Reporting D365 Finance Yana MyVehicle Website Dynamics 365 Finance AR AP Fixed Assets General Ledger D365 Finance Microsoft Power Platform D365 Supply Chain Warranty Claim Management Inventory & Warehouse Management Vehicle Import & Logistics Management Parts Sales Order Management Vehicle Sales Order Management Parts Import & Logistics Management Cash/Bank Financial Reporting Customer 360 Vehicle 360 D365 Advance Marketing Customer Journey Orchestration Customer Voice Customer Service Sales Campaign After Sales Campaign NSC Users National Sales Company Dealer System Vehicle Sales Planning Parts Planning
Your dealership. Wherever. Whenever. Supports both Mobile Browser & Native App for iOS, Android & Windows Phone Take advantage of touch-first mobile applications Provide a consistent experience across your PC, phone, and tablet Work across devices, from any location
Technosoft Yana – Mobile Sales App User-friendly & intuitive mobile application for Sales Executives to sell on the move – anytime, anywhere View & update daily task/activities at their fingertips. Create new appointment and sync to mobile calendar. Capture, Qualify and Manage Leads & Opportunities via mobile. Create Sales Quotation & monitor Sales Order progress via mobile Share product presentations, pictures, brochures, and promotional videos. Real-Time Sales Performance Dashboard (Leads, Opportunities, Quotations, Sales Orders, Activities)
Technosoft Yana Customer Engagement App User-friendly and intuitive mobile application designed for car owners, delivers the next level of customer experience by enabling your customers to engage and interact with your dealerships in a more personalized way – Anytime, Anywhere. Service Centre • Search Workshop & Make service reservation • View Service history, Work Orders & track progress • Review & Provide service rating to dealers • Provide feedback through online survey after service • Payments with e-wallet and/or credit cards (in Q3 2022) • Shopping for Parts & Accessories (in Q3 2022) Showroom • Test Drive appointment scheduling • View Sales Orders & track progress • Self-service information & document upload (in Q4 2022) • Shopping for Vehicles (in Q1 2023) Owner Profile • Overview of loyalty status, reward points earned and redeemed • Receive Personalized promotions from dealer
Auto-Retail Best Practice Guided Processes Orchestration Simple drag and drop design Configurable Business Process Personalized Customer Engagement Increase Productivity through Robotic Process Automation
Scalable Dealer Structures & Access Right Control Dealer Group 1 DealerB DealerC DealerD DealerA Shop-A1 Related CompanyE Shop-A2 Shop-B1 Shop-B2 Shop-C1 Shop-C2 Shop-D1 Shop-D2 Shop-E1 Shop-E2 Dealer Group 2 Dealer Q Dealer R Dealer P Shop-P1 Related Company T Shop-P2 Shop-Q1 Shop-Q2 Shop-R1 Shop-R2 Shop-T1 Shop-T2 Dealer Group 3 Dealer Y Dealer X Shop-P1 Shop-P2 Shop-Q1 Shop-Q2 NSC users can be configured to see all data below its organization structure Users at the Region can be configured to see all data below its region structure Users at the Dealer can be configured to see all data below the dealer structure Shop Manager Y can be configured to see all data in the shop User A User B Each User can be configured to see only his/her data
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