From Knowledge Acquisition to Knowledge Management, Ksenia Antonova, T-Systems, CEE-SECR 2017

I would like to tell you about T-Systems experience in Knowledge Management for international distributed project teams – how to establish systemic approach for knowledge transfer, knowledge sharing and how to keep and increase project knowledges.

Transcript

1. От Knowledge Acquisition к Knowledge Management ксения АнтОнОвА, T-Systems RUS
2. Knowledge management Knowledge Acquisition Knowledge Production Knowledge Storage Knowledge Sharing Knowledge Identification 2
3. Knowledge is … 3 Source: Drew, S. 1999. "Building Knowledge Management into Strategy: Making Sense of a New Perspective," Long Range Planning (32:1), pp. 130-136. What We Know We Know What We Know We Don’t Know What We Don’t Know We Know What We Don’t Know We Know Don’t Know Knowledge Awareness Knowledge Content
4. Knowledge is … 4 Source: Drew, S. 1999. "Building Knowledge Management into Strategy: Making Sense of a New Perspective," Long Range Planning (32:1), pp. 130-136. What We Know We Know What We Know We Don’t Know What We Don’t Know We Know What We Don’t Know We Know Don’t Know Knowledge Awareness Knowledge Content
5. Knowledge is … 5 Source: Drew, S. 1999. "Building Knowledge Management into Strategy: Making Sense of a New Perspective," Long Range Planning (32:1), pp. 130-136. What We Know We Know What We Know We Don’t Know What We Don’t Know We Know What We Don’t Know We Know Don’t Know Knowledge Awareness Knowledge Content
6. Knowledge is … 6 Source: Drew, S. 1999. "Building Knowledge Management into Strategy: Making Sense of a New Perspective," Long Range Planning (32:1), pp. 130-136. What We Know We Know What We Know We Don’t Know What We Don’t Know We Know What We Don’t Know We Know Don’t Know Knowledge Awareness Knowledge Content
7. Context. Our Projects 7 © Tavlla
8. Context. Project Start 8 New Project
9. Context. Project Start 9 New Project  Collaboration
10. Context. Project Start 10 New Project  Collaboration  + Knowledge Transfer  Collaboration
11. Part I Knowledge Acquisition
12. Knowledge management 12 Knowledge Acquisition Knowledge Production Knowledge Storage Knowledge Sharing Knowledge Identification
13. Transition Process Transition 13 CMO FMO
14. Transition Process 14 Transition CMO FMO Current mode of operation Future mode of operation
15. Transition Process Transition 15 CMO FMO Current mode of operation Future mode of operation
16. Transition Execution 16
17. Transition Execution 17
18. Transition Execution 18 Detailed Planning
19. Transition Execution 19 Detailed Planning Acclimatization
20. Transition Execution 20 Detailed Planning Process & Infrastructure Alignment Acclimatization
21. Transition Execution 21 Detailed Planning Knowledge Transfer (=“learning”) Process & Infrastructure Alignment Acclimatization
22. Transition Execution 22 Detailed Planning Shadow, Share (=“practice”) Knowledge Transfer (=“learning”) Process & Infrastructure Alignment Acclimatization
23. Transition Execution 23 Lead (=“probation”) Detailed Planning Shadow, Share (=“practice”) Knowledge Transfer (=“learning”) Process & Infrastructure Alignment Acclimatization
24. Transition Execution 24 Lead (=“probation”) Detailed Planning Shadow, Share (=“practice”) Knowledge Transfer (=“learning”) Process & Infrastructure Alignment Acclimatization End-Of-Transition Assessment
25. End-of-Transition Assessment (ETA) 25 Knowledge Retention & Verification Transition Plan & Objects Team’s Understanding:  Environment, Process workflow  Application Staffing Infrastructure Conclusions Workshare and Collaboration (FMO) End-of-transition Assessment Checklist
26. End-of-Transition Assessment (ETA) 26 Knowledge Retention & Verification Transition Plan & Objects Team’s Understanding:  Environment, Process workflow  Application Staffing Infrastructure Conclusions Workshare and Collaboration (FMO) End-of-transition Assessment Checklist
27. Knowledge Storage Created ETA Checklist. Knowledge Retention 2 Knowledge Retention and Verification 27
28. Knowledge Storage Created ETA Checklist. Knowledge Retention Transfer sessions Performed Results documented 2 Knowledge Retention and Verification 28
29. Knowledge Storage Created ETA Checklist. Knowledge Retention Transfer sessions Performed Results documented Tasks & Performance Successful Met requirements Results documented 2 Knowledge Retention and Verification 29
30. Documents Created Verified Knowledge Storage Created ETA Checklist. Knowledge Retention Transfer sessions Performed Results documented Tasks & Performance Successful Met requirements Results documented 2 Knowledge Retention and Verification 30
31. End-of-Transition Assessment (ETA) 31 ETA Score => 100 %
32. Knowledge management 32 Knowledge Acquisition Knowledge Production Knowledge Storage Knowledge Sharing Knowledge Identification
33. What else? what’s More? what’s next? 33  Нам нужно «осознать» и зафиксировать имеющийся опыт. (… и познать Дзен)  Нам нужно больше проектов, больше ответственности! (Мы же можем!)  Геополитические риски («Низя!»)
34. Knowledge Loss Risk 34
35. Part II Knowledge Management
36. Knowledge management 36
37. Knowledge management 37 © Tavlla Best Practices from Projects
38. Knowledge management 38 Best Practices from Projects © Tavlla
39. Knowledge management AUDIT 39 Total number of practices: 25 Work Group Experts Checklist Practices Weights Audit Gaps Improvements Measures
40. Knowledge management Checklist 40 5. Knowledge Sharing 1 Practice Answer 50% 2 Practice Answer 30% 3 Practice Answer 80% … … … 1. Knowledge Identification 2. Knowledge Acquisition 3. Knowledge Production 4. Knowledge Storage
41. KM Audit: Knowledge Identification (1) 41
42. KM Audit: Knowledge Identification (2) 42 100% are fully defined and centrally stored 0% are not clearly defined 30% are partly defined 70% are described per role in corresponding guides Project roles: skill requirements per role
43. KM Audit: Knowledge Identification (3) 43 0% are not clearly defined 10% are meant implicitly 50% are agreed, but not documented Project scope: knowledge areas under RUS team responsibility 100% are clearly documented during transition and kept actual
44. KM Audit: Knowledge Identification (3) 44 0% are not clearly defined 10% are meant implicitly 50% are agreed, but not documented Project scope: knowledge areas under RUS team responsibility 100% are clearly documented during transition and kept actual Bonus: and controlled via knowledge matrix
45. Knowledge matrix 45 Ivan Ivanov Petr Petrov Olga Stepanova Maria Petrova x Knowledge Area 1 Knowledge Area 2 Knowledge Area 3 x x x x x
46. KM Audit: Checklist 46 1. Knowledge Identification 2. Knowledge Acquisition 5. Knowledge Sharing 3. Knowledge Production 4. Knowledge Storage Follow-up Session
47. Knowledge management AUDIT 47 Knowledge Acquisition Knowledge Production Knowledge Storage Knowledge Sharing Knowledge Identification
48. Thus… © Tavlla 48
49. Thus…  Knowledge Management Audit – все области Knowledge Management «посчитаны»  Knowledge Management Audit – инструмент для Project Manager’а, позволяющий выявить области для улучшения  Knowledge Management Checklist выступает как гайдлайн 49
51. Any Questions? 51
52. who’s there?! 52 Ксения Антонова Специалист по качеству T-Systems RUS, c 2012 г. • Проведение аудитов • Участие в разработке подхода Knowledge Management Audit • Обучение новых сотрудников • Улучшение процессов разработки ПО • Координация Knowledge Management активностей в группе качества E-Mail: Ksenia.Antonova@t-systems.ru