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From Knowledge Acquisition to Knowledge Management, Ksenia Antonova, T-Systems, CEE-SECR 2017

CEE-SECR
October 21, 2017

From Knowledge Acquisition to Knowledge Management, Ksenia Antonova, T-Systems, CEE-SECR 2017

I would like to tell you about T-Systems experience in Knowledge Management for international distributed project teams – how to establish systemic approach for knowledge transfer, knowledge sharing and how to keep and increase project knowledges.

CEE-SECR

October 21, 2017
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  1. От Knowledge Acquisition к Knowledge Management ксения АнтОнОвА, T-Systems RUS

  2. Knowledge management Knowledge Acquisition Knowledge Production Knowledge Storage Knowledge Sharing

    Knowledge Identification 2
  3. Knowledge is … 3 Source: Drew, S. 1999. "Building Knowledge

    Management into Strategy: Making Sense of a New Perspective," Long Range Planning (32:1), pp. 130-136. What We Know We Know What We Know We Don’t Know What We Don’t Know We Know What We Don’t Know We Know Don’t Know Knowledge Awareness Knowledge Content
  4. Knowledge is … 4 Source: Drew, S. 1999. "Building Knowledge

    Management into Strategy: Making Sense of a New Perspective," Long Range Planning (32:1), pp. 130-136. What We Know We Know What We Know We Don’t Know What We Don’t Know We Know What We Don’t Know We Know Don’t Know Knowledge Awareness Knowledge Content
  5. Knowledge is … 5 Source: Drew, S. 1999. "Building Knowledge

    Management into Strategy: Making Sense of a New Perspective," Long Range Planning (32:1), pp. 130-136. What We Know We Know What We Know We Don’t Know What We Don’t Know We Know What We Don’t Know We Know Don’t Know Knowledge Awareness Knowledge Content
  6. Knowledge is … 6 Source: Drew, S. 1999. "Building Knowledge

    Management into Strategy: Making Sense of a New Perspective," Long Range Planning (32:1), pp. 130-136. What We Know We Know What We Know We Don’t Know What We Don’t Know We Know What We Don’t Know We Know Don’t Know Knowledge Awareness Knowledge Content
  7. Context. Our Projects 7 © Tavlla

  8. Context. Project Start 8 New Project

  9. Context. Project Start 9 New Project  Collaboration

  10. Context. Project Start 10 New Project  Collaboration  +

    Knowledge Transfer  Collaboration
  11. Part I Knowledge Acquisition

  12. Knowledge management 12 Knowledge Acquisition Knowledge Production Knowledge Storage Knowledge

    Sharing Knowledge Identification
  13. Transition Process Transition 13 CMO FMO

  14. Transition Process 14 Transition CMO FMO Current mode of operation

    Future mode of operation
  15. Transition Process Transition 15 CMO FMO Current mode of operation

    Future mode of operation
  16. Transition Execution 16

  17. Transition Execution 17

  18. Transition Execution 18 Detailed Planning

  19. Transition Execution 19 Detailed Planning Acclimatization

  20. Transition Execution 20 Detailed Planning Process & Infrastructure Alignment Acclimatization

  21. Transition Execution 21 Detailed Planning Knowledge Transfer (=“learning”) Process &

    Infrastructure Alignment Acclimatization
  22. Transition Execution 22 Detailed Planning Shadow, Share (=“practice”) Knowledge Transfer

    (=“learning”) Process & Infrastructure Alignment Acclimatization
  23. Transition Execution 23 Lead (=“probation”) Detailed Planning Shadow, Share (=“practice”)

    Knowledge Transfer (=“learning”) Process & Infrastructure Alignment Acclimatization
  24. Transition Execution 24 Lead (=“probation”) Detailed Planning Shadow, Share (=“practice”)

    Knowledge Transfer (=“learning”) Process & Infrastructure Alignment Acclimatization End-Of-Transition Assessment
  25. End-of-Transition Assessment (ETA) 25 Knowledge Retention & Verification Transition Plan

    & Objects Team’s Understanding:  Environment, Process workflow  Application Staffing Infrastructure Conclusions Workshare and Collaboration (FMO) End-of-transition Assessment Checklist
  26. End-of-Transition Assessment (ETA) 26 Knowledge Retention & Verification Transition Plan

    & Objects Team’s Understanding:  Environment, Process workflow  Application Staffing Infrastructure Conclusions Workshare and Collaboration (FMO) End-of-transition Assessment Checklist
  27. Knowledge Storage Created ETA Checklist. Knowledge Retention 2 Knowledge Retention

    and Verification 27
  28. Knowledge Storage Created ETA Checklist. Knowledge Retention Transfer sessions Performed

    Results documented 2 Knowledge Retention and Verification 28
  29. Knowledge Storage Created ETA Checklist. Knowledge Retention Transfer sessions Performed

    Results documented Tasks & Performance Successful Met requirements Results documented 2 Knowledge Retention and Verification 29
  30. Documents Created Verified Knowledge Storage Created ETA Checklist. Knowledge Retention

    Transfer sessions Performed Results documented Tasks & Performance Successful Met requirements Results documented 2 Knowledge Retention and Verification 30
  31. End-of-Transition Assessment (ETA) 31 ETA Score => 100 %

  32. Knowledge management 32 Knowledge Acquisition Knowledge Production Knowledge Storage Knowledge

    Sharing Knowledge Identification
  33. What else? what’s More? what’s next? 33  Нам нужно

    «осознать» и зафиксировать имеющийся опыт. (… и познать Дзен)  Нам нужно больше проектов, больше ответственности! (Мы же можем!)  Геополитические риски («Низя!»)
  34. Knowledge Loss Risk 34

  35. Part II Knowledge Management

  36. Knowledge management 36

  37. Knowledge management 37 © Tavlla Best Practices from Projects

  38. Knowledge management 38 Best Practices from Projects © Tavlla

  39. Knowledge management AUDIT 39 Total number of practices: 25 Work

    Group Experts Checklist Practices Weights Audit Gaps Improvements Measures
  40. Knowledge management Checklist 40 5. Knowledge Sharing 1 Practice Answer

    50% 2 Practice Answer 30% 3 Practice Answer 80% … … … 1. Knowledge Identification 2. Knowledge Acquisition 3. Knowledge Production 4. Knowledge Storage
  41. KM Audit: Knowledge Identification (1) 41

  42. KM Audit: Knowledge Identification (2) 42 100% are fully defined

    and centrally stored 0% are not clearly defined 30% are partly defined 70% are described per role in corresponding guides Project roles: skill requirements per role
  43. KM Audit: Knowledge Identification (3) 43 0% are not clearly

    defined 10% are meant implicitly 50% are agreed, but not documented Project scope: knowledge areas under RUS team responsibility 100% are clearly documented during transition and kept actual
  44. KM Audit: Knowledge Identification (3) 44 0% are not clearly

    defined 10% are meant implicitly 50% are agreed, but not documented Project scope: knowledge areas under RUS team responsibility 100% are clearly documented during transition and kept actual Bonus: and controlled via knowledge matrix
  45. Knowledge matrix 45 Ivan Ivanov Petr Petrov Olga Stepanova Maria

    Petrova x Knowledge Area 1 Knowledge Area 2 Knowledge Area 3 x x x x x
  46. KM Audit: Checklist 46 1. Knowledge Identification 2. Knowledge Acquisition

    5. Knowledge Sharing 3. Knowledge Production 4. Knowledge Storage Follow-up Session
  47. Knowledge management AUDIT 47 Knowledge Acquisition Knowledge Production Knowledge Storage

    Knowledge Sharing Knowledge Identification
  48. Thus… © Tavlla 48

  49. Thus…  Knowledge Management Audit – все области Knowledge Management

    «посчитаны»  Knowledge Management Audit – инструмент для Project Manager’а, позволяющий выявить области для улучшения  Knowledge Management Checklist выступает как гайдлайн 49
  50. None
  51. Any Questions? 51

  52. who’s there?! 52 Ксения Антонова Специалист по качеству T-Systems RUS,

    c 2012 г. • Проведение аудитов • Участие в разработке подхода Knowledge Management Audit • Обучение новых сотрудников • Улучшение процессов разработки ПО • Координация Knowledge Management активностей в группе качества E-Mail: [email protected]