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Conversational UX is the ultimate in Flexible UIs

Shahid N. Shah
December 15, 2016

Conversational UX is the ultimate in Flexible UIs

The next generation of flexible user interfaces (UIs) will likely be conversational. The briefing was presented to the CTO Roundtable of Washington DC.

Shahid N. Shah

December 15, 2016
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Transcript

  1. Conversational UX is the
    Ultimate Evolution in Flexible UIs
    CTO Roundtable, December 2016
    Shahid N. Shah, CEO

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  4. Unguided and structured
    with little room for error.
    Expert user community.
    transactional

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  5. 5
    @ShahidNShah www.netspective.com
    Guided and unstructured
    with lots of flexibility.
    Novice user community.
    conversational

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  6. 6
    @ShahidNShah www.netspective.com
    The conversational UX technology ecosystem.
    AIML

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  7. 7
    @ShahidNShah www.netspective.com
    AIML

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  8. “What's not going to change
    in the next few years?”
    Jeff Bezos

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  9. Apps aren’t going
    anywhere but they will
    get slimmer and UIs will
    flex
    Websites aren’t going to
    disappear but they’ll
    become more interactive
    GUIs and notifications will
    remain but they’ll call us
    as much as we’ll call them
    Search won’t die, but
    digital assistants will
    increase in intelligence
    Multiple apps usage
    won’t decline dramatically
    but they’ll be integrated
    by conversations

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  10. CUX across platforms is
    easy to develop…
    …but developers will
    become similar to story
    script writers
    IVR will be resurrected in
    importance and will be
    more consistent than
    human call centers
    Complex queries with
    context sensitivity will
    become easier and more
    consistent
    Junk apps will disappear
    and those that do exist
    will need to be even
    better to compete with
    CUX

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  11. 11
    @ShahidNShah www.netspective.com

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  12. Thank You
    Visit
    http://www.netspective.com
    http://www.healthcareguy.com
    E-mail [email protected]
    Follow @ShahidNShah @HealthcareGuys @Netspective
    Call 202-713-5409

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