The next generation of flexible user interfaces (UIs) will likely be conversational. The briefing was presented to the CTO Roundtable of Washington DC.
Apps aren’t going anywhere but they will get slimmer and UIs will flex Websites aren’t going to disappear but they’ll become more interactive GUIs and notifications will remain but they’ll call us as much as we’ll call them Search won’t die, but digital assistants will increase in intelligence Multiple apps usage won’t decline dramatically but they’ll be integrated by conversations
CUX across platforms is easy to develop… …but developers will become similar to story script writers IVR will be resurrected in importance and will be more consistent than human call centers Complex queries with context sensitivity will become easier and more consistent Junk apps will disappear and those that do exist will need to be even better to compete with CUX
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