A new approach to Supporting Services

I recently discovered that projects have a lot in common with race cars. Both need after care in order to reach their goals. Both need Supporting Services to attain their benefits.

Transcript

1. A new approach to Supporting Services Race cars need aftercare too ..
2. Why Supporting Services?
3. How did we get there? Academic Research Customer interviews
4. Composition of the Supporting Services framework Enhanced Project Support Continuous Improvement Cycle Project Closing Benefit Realisation
5. Enhanced support smooths the transition to operations Continued Availability of Support More Users Handover
6. The cycle combines 3 methodologies Scrum ADKAR Lean
7. The CI-cycle enables co-creation of value Periodic Review Key Users Continuous- Improvement Leader Continuous- Improvement Log Service Delivery Manager Delivery Team
8. The backlog will typically contain four types of items
9. Backlog Handling is supported by Kanban boards
10. Why it’s important for us Customer Intimacy Cash Cross-selling
11. ? ? ? ? ? ? Questions?