Conference Room Management Experiences

Transcript

1. Conference Room Management Experiences Thought Exercise
2. Goal and Challenge: Drive the utilization of the conference rooms and positively impact workplace efficiency, employee effectiveness and overall engagement through smart, intuitive and engaging products. Precondition: The company has 1000 employees, 200 people work on one floor, 5 floors in total, and 200 meetings are scheduled everyday. Design a meeting room management experience which is convenient and also ensures the most efficient utilization of the meeting rooms. Design Context
3. Space Productivity: Solutions that empowering employees to view and navigate around the physical spaces. Reduce the time spent in finding the conference room in the space. Online Productivity: Solutions that allowing employees to efficiently find and book the conference room. Intuitive and effortless and work the way users expect. Workspace Performance Optimization: Deliver an intelligent workspace insights and usage status based on real-time availability, occupant preferences, and occupant rate etc. Understand and oversee the use of the space to ensure maximum energy savings. Strategic Pillars
4. 01. Time Saved Enable employees to book a conference room and connect standing desk via blue tooth. Metrics: Time spent performing utility tasks on the app per user per week. Measurement: Measured via interactions collected in analytic tools (e.g. Heap) Top Level Goals
5. 02. User Satisfaction Top Level Goals Enable employees to navigate around and quickly find the room they booked meanwhile see the room availability and people occupancy via the map view. Metrics: Proportion of Positive Survey Responses Measurement: In-app survey questions or message/email survey - how was your room booking experiences? (e.g. survey monkey, typeform)
6. 03. Reliability & Performance Top Level Goals Enable admins to assign credits to employees, view insights, and manage the building health. Metrics: Tickets collected from employees. Measurement: Health checks, Response times, Support tickets, bugs (e.g. zendesk).
7. Objectives Objective Key Results App for Employees KR 1, Deliver conference room booking KR 2, Deliver standing desk booking KR 3, Support standing desk booking and blue tooth connection use cases Deliver higher quality employee experiences KR 1, Deliver point-to point way-finding KR 2, Improve engagement with room availability map view KR 3, Improve engagement with people occupancy map view Dashboard for Admin KR 1, Assign the credits (general/specific rooms) to employees KR 2, Check the utilization of conference rooms via data visualization KR 3, Check building health by different systems
8. Competitive Analysis
9. B Competitive Analysis
10. Competitive Analysis
11. Competitive Analysis
12. Competitive Analysis
13. Competitive Analysis
14. Key Flow App & Dashboard Lean Management Workplace transparency and efficiency
15. Key Flow App - Map View
16. Key Moments Allowing employees to check-in before the meeting starts. Admins can view the insights and real-time availability on the dashboard in order to improve the quality of meetings, and help determine the efficiency and effectiveness of the meeting room utilization. Meanwhile, employees can see who is using the room. Book efficiently on the map and reduce the time spent in finding the conference room in the space. Book a Room Check-In