The COVID-19 pandemic has revealed that many things we thought couldn’t be done, in fact can be. Companies that insisted on full-time, inflexible, working hours pivoted overnight to be fully remote. People who thought they didn’t have any creative skills started baking sourdough bread and knitting scarves. Businesses that used to distil alcohol now produce hand sanitiser. And communities have come together to feed and care for their most vulnerable members. This new perspective on what’s possible gives us an extraordinary opportunity to hit the reset button and reimagine a global future that speaks to collaboration, flexibility, and inclusivity. In this talk we’ll explore examples of how key aspects of our lives have changed during the pandemic, and how the lessons we’ve learned from these experiences can help us design systems, services, and products that are accessible, human-centred, and equitable.