DevOps Traction - Continuous Lifecycle London 2016

What if you’re not the CTO and you want to improve your quality, performance and stability?
How do you work with low buy-in, legacy, siloed organizations to break down barriers, blur borders and eliminate constraints?

We cover:
- dealing with the enterprise
- tribes and guilds vs silos and departments
- talking the talk and walking the walk
- trust and building confidence
- easy wins
- low investment tools

Transcript

1. DevOps Traction
   @steveElsewhere
   

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2. Story time:
   @steveElsewhere
   

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3. Team Sadness
   @steveElsewhere
   • Starts with getting woken up at 3am
   • Brent is on vacation
   • Documentation thats outdated
   • Try a bunch of diagnostic tools
   • Try to get a hold of a bunch of teammates or escalate
   • Fix the problem with a gross monkey patch
   • Fingerpointing / Lost trust
   • Project gets delayed another month while you pivot
   

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4. Team Awesome
   @steveElsewhere
   • Entire region of infrastructure failed at 4am, but nobody got woken up
   • You spend your entire morning working without interruption
   • Ship everything after getting a positive code review from a teammate
   • You attend a blameless post mortem in the afternoon
   • You celebrate a 20% speed improvement from a recent deploy
   

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5. What does DevOps have to do
   with it?
   @steveElsewhere
   

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6. Why all the fuss?
   @steveElsewhere
   60x fewer failures
   168x faster MTTR
   30x more frequent deployment
   200x shorter lead time
   

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7. Why all the fuss?
   @steveElsewhere
   They don't fear change, they don't fear velocity
   To be successful, you can’t be afraid of what makes you successful
   

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8. How?
   @steveElsewhere
   

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9. @steveElsewhere
   Continunity
   How?
   Holistic continuous improvement
   

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10. @steveElsewhere
    How?
    Empower intrinsic motivation
    Developers want to produce
    Ops staff want to automate
    If they don’t, they’re afraid of losing jobs, status, freedom
    

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11. Ok, so nobody has handed
    you a DevOps utopia
    

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12. Change vs. Stability
    Sharing
    Measurement
    Easy Wins
    @steveElsewhere
    

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13. Local change + holistic view
    is powerful
    @steveElsewhere
    

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14. Change vs. Stability
    @steveElsewhere
    Many companies still follow command and control

    difficult to change from the bottom up
    The enterprise:
    - Authority
    - Structure
    - Incentive
    

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15. Change vs. Stability
    Don't get burned.
    @steveElsewhere
    That means it’s very challenging to implement
    change, especially when the plan is in motion
    This is why experimentation, rapid iteration and
    micro services are important
    I would recommend not starting in the middle of a
    project, or doing your own thing as part of a team
    

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16. The Wall(s)
    @steveElsewhere
    OPS
    PMO
    QA
    Change Control
    Legal
    Security
    

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17. Some orgs just don't see themselves
    as software companies yet
    That's ok.
    @steveElsewhere
    

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18. @steveElsewhere
    How many of us know your company mission statement?
    How many of us know your key performance indicators?
    How many of us know your bosses key performance indicators?
    Just as if you were selling from the outside, you need to find out
    who has decision making authority in your org
    

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19. Is your company ready?
    @steveElsewhere
    

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20. The Golden Rule is a bit shit.
    @steveElsewhere
    

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21. Think of The Platinum Rule.
    @steveElsewhere
    

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22. Know thy audience
    @steveElsewhere
    

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23. @steveElsewhere
    This is knowledge work
    Knowledge workers know things their boss does not know
    Knowledge must be communicated tactfully in order to resonate
    They have different incentives and responsibilities than you
    They are afraid to admit they don’t know something
    

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24. @steveElsewhere
    Ask questions: opinion of lean, agile, past experience
    Understand personality types
    Understand incentives and goals
    Understand fear
    Build a relationship
    

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25. Know thyself
    @steveElsewhere
    

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26. Find your gaps
    @steveElsewhere
    devopschecklist.com
    

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27. Beware DevOps
    @steveElsewhere
    

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28. @steveElsewhere
    Aim for specifics
    

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29. @steveElsewhere
    Aim for specifics
    Target your messaging, address incrementally
    - continuous integration
    - team member on boarding
    - high availability
    - disaster recovery
    - deployment automation
    - chatops
    - centralized logging
    

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30. Sharing
    @steveElsewhere
    

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31. @steveElsewhere
    Nothing happens without sharing
    - Share an idea
    - Start a guild in your org
    - Join a meetup and invite those
    you want to collaborate with
    

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32. @steveElsewhere
    Sharing reduces the unknown
    Reduces fear
    Builds trust
    

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33. Share success to build momentum
    Share failure to avoid it in the future
    @steveElsewhere
    

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34. Measurement
    @steveElsewhere
    

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35. Measurement
    @steveElsewhere
    Deploys per dev per day
    Deployment lead time
    Mean time to recovery (MTTR)
    

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36. @steveElsewhere
    Value stream mapping
    Change Stabilization Validation Release
    

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37. @steveElsewhere
    Code Commit Test Env
    The pipeline
    Merge Prod
    

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38. @steveElsewhere
    The whole #!
    

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39. Execution
    Getting it done
    @steveElsewhere
    

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40. Change something
    observe, hypothesize, implement, measure, repeat
    @steveElsewhere
    share share share share
    

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41. Low cost, high ROI
    The tricks of the trade
    @steveElsewhere
    

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42. Cut the crap
    @steveElsewhere
    

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43. “There is nothing quite so useless, as
    doing with great efficiency, something
    that should not be done at all.”
    Peter Drucker
    @steveElsewhere
    

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44. Use low-cost, low/no buy-in
    tools
    @steveElsewhere
    

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45. Whiteboard / Post-it notes
    
    Slack / Chat
    StriderCD / Gitlab CI / Circle / Travis
    Vagrant / Docker
    Ansible
    @steveElsewhere
    

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46. The holy grail:

    Continunity
    @steveElsewhere
    j.mp/talkresources
    

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47. Thanks
    j.mp/talkresources
    @steveElsewhere
    

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