Design Processes, Not Interfaces

Computers are tools that help people accomplish tasks by making the process easier, faster, cheaper, less error-prone, or just more fun.
But what tasks? And by what process? What parts of the process can the computer make better? How can users interact with the computer to make it do its part of the process? Only lastly can we ask: what must be presented to the user and how?

Video: http://vimeo.com/45897174/

Transcript

1. NOT INTERFACES DESIGN PROCESSES
2. @theophani TIFFANY CONROY
5. NOT INTERFACES DESIGN PROCESSES
6. NOT FOR THE DATA DESIGN INTERFACES FOR THE PROCESS OF INTERACTING WITH THE DATA
7. NOT FOR THE DATA DESIGN INTERFACES FOR THE PROCESS OF INTERACTING WITH THE DATA
8. NOT FOR THE DATA DESIGN INTERFACES FOR THE PROCESS OF INTERACTING WITH THE DATA
9. NOT FOR THE DATA DESIGN INTERFACES FOR THE PROCESS OF INTERACTING WITH THE DATA
11. “Tiffany will discuss the importance of process-oriented design; What parts of the process can the computer make better? How can users interact with a computer to make it do its part of the process?”
12. INTERFACE DESIGN
17. INTERFACE DESIGN: appropriate information in the appropriate place.
19. INTERACTION DESIGN
20. HOW DOES THE USER …
21. HOW DOES THE USER … affect change?
22. HOW DOES THE USER … affect change? understand the change?
23. HOW DOES THE USER … affect change? understand the change? understand what they can change?
24. BILL VERPLANK
26. AFFORDANCES
27. AFFORDANCES FEEDBACK
28. AFFORDANCES FEEDBACK MAPS & PATHS
32. PROCESS DESIGN
34. JOB SHADOWING
35. ASK LOTS OF QUESTIONS
36. • How will you solve this problem? • What are the steps? • Why did you do that? • How did you know that? • How did you find out the information you needed to make that decision? • What if you didn't know that? • Are there any situations when this approach doesn't work? • What would you change? ASK LOTS OF QUESTIONS
39. http://twitter.com/#!/awbjs/status/192997091440721920
44. Text
48. What do we need humans for?
49. What do we need humans for? Do we understand this process well enough to automate it?
50. ADAPTED FROM http://old.sigchi.org/cdg/figure_1.pdf
51. ADAPTED FROM http://old.sigchi.org/cdg/figure_1.pdf
53. WITHOUT KNOWING THE PROCESS, YOU CAN’T DESIGN THE INTERFACE
54. THANKS! TIFFANY CONROY @theophani Follow me for slides and links www.soundcloud.com