Upgrade to Pro
— share decks privately, control downloads, hide ads and more …
Speaker Deck
Features
Speaker Deck
PRO
Sign in
Sign up for free
Search
Search
Pete Herlihy – Why No-One Should Ever See Your Best Work (Turing Fest 2016)
Search
Turing Fest
PRO
August 19, 2016
Design
0
80
Pete Herlihy – Why No-One Should Ever See Your Best Work (Turing Fest 2016)
Turing Fest
PRO
August 19, 2016
Tweet
Share
More Decks by Turing Fest
See All by Turing Fest
Anika Zubair - Customer Success for Revenue Growth: People, Process, Tools, and Repeatability
turingfest
PRO
0
58
Anna Shipman - Analysing, Deciding, Doing
turingfest
PRO
0
74
Annjana Ramesh - Inclusion as a Product
turingfest
PRO
0
72
April Dunford - Using Strategic Positioning to Unlock Growth in Noisy Markets
turingfest
PRO
0
220
Bastian Grimm - The Rise of AI
turingfest
PRO
0
170
Bob Moesta - Should I Stay or Should I Go?
turingfest
PRO
0
130
Chris Savage - Buying Out Your Own Company
turingfest
PRO
0
68
Christine Itwaru - Embracing Product Operations
turingfest
PRO
0
100
Emily Grossman - How to Grow
turingfest
PRO
0
180
Other Decks in Design
See All in Design
言語やロールの違いを超えて、一緒にデザインしていくための挑戦
hrtnde
0
1.3k
Speaker DeckにおけるGoogleスライドのフォントの問題解決/problem solving for google slides 2023
moriyuya
31
2.7k
Portfolio 2023.07.28
helemarudesu
0
590
The Fight
euralisw
0
110
B/43プラスカードができるまで
putchomsmartbank
0
470
SUKEDACHI DESIGN NIGHT発表スライド
sugiyama_sukedachi
0
240
Data+Diversity: Celebrating W.E.B Du Bois through Data Visualization
ajstarks
0
310
IPの世界観に寄り添う、マルチブランドなカラーシステム設計
jirosh1998
0
3.8k
MiKS inc. Company PR en_202404
zakkerooni
0
180
プロダクトデザインは子育て/Product design is parenting
medley
0
310
非デザイナーのフロントエンドエンジニアがOOUIを考える
yud0uhu
8
3.8k
Installing and Running decksh/pdfdeck
ajstarks
1
490
Featured
See All Featured
Building Applications with DynamoDB
mza
88
5.6k
jQuery: Nuts, Bolts and Bling
dougneiner
59
7.1k
BBQ
matthewcrist
80
8.8k
Dealing with People You Can't Stand - Big Design 2015
cassininazir
357
22k
Understanding Cognitive Biases in Performance Measurement
bluesmoon
7
1k
Building Better People: How to give real-time feedback that sticks.
wjessup
355
18k
Music & Morning Musume
bryan
41
5.6k
CSS Pre-Processors: Stylus, Less & Sass
bermonpainter
352
28k
Visualizing Your Data: Incorporating Mongo into Loggly Infrastructure
mongodb
34
8.9k
Sharpening the Axe: The Primacy of Toolmaking
bcantrill
17
1.4k
Web development in the modern age
philhawksworth
202
10k
The World Runs on Bad Software
bkeepers
PRO
61
6.7k
Transcript
Pete Herlihy Lead Product Manager Government Digital Service @yahoo_pete
Why no-one should ever see your best work
GDS I’m from the government
Image: creative commons https://www.flickr.com/photos/sidknee23/
Government Digital Service
GDS
GDS
GDS
GDS
GDS
GDS
GDS is here to make it easy for government to
be digital
The nine most terrifying words in the English language are:
‘I’m from the government and I’m here to help.’ Ronald Reagan Image: creative commons https://www.flickr.com/photos/ooocha/ “
GDS Bit awkward
None
None
None
GDS Too often we start by accepting the constraints (law,
process, legacy systems etc)
The best user experience is often no interaction at all
Individual electoral registration
GDS Individual electoral registration became law on 10 June 2014
Before that, the “head of the household” was required to register all residents of the household who are eligible
40 million people were automatically registered to vote under the
new system – without lifting a finger
GDS Registering to vote now takes less than 3 minutes
on a mobile phone
GDS Registering to vote now takes less than 3 minutes
on a mobile phone It took 12 months of policy team and lawyer wrangling to make that possible
None
...allow citizens to track and trace an application, a request,
a purchase or a repayment in a few simple clicks. The Rt Hon Matt Hancock MP Image: creative commons https://www.flickr.com/photos/gdsteam/ “
None
Status tracking tools are often just channel shift for anxiety
GDS Bit awkward
GOV.UK Notify
Renewing your driving licence
GDS Driving licence renewals can now use the photo from
your passport
GDS Image: @psd
Image: @psd
None
The best user experience is often no interaction at all
Image: creative commons https://www.flickr.com/photos/raphaelstrada/
Thanks! Pete Herlihy @yahoo_pete