Pete Herlihy – Why No-One Should Ever See Your Best Work (Turing Fest 2016)

Transcript

1. Pete Herlihy Lead Product Manager Government Digital Service @yahoo_pete
2. Why no-one should ever see your best work
3. GDS I’m from the government
4. Image: creative commons https://www.flickr.com/photos/sidknee23/
5. Government Digital Service
6. GDS
7. GDS
8. GDS
9. GDS
10. GDS
11. GDS
12. GDS is here to make it easy for government to be digital
13. The nine most terrifying words in the English language are: ‘I’m from the government and I’m here to help.’ Ronald Reagan Image: creative commons https://www.flickr.com/photos/ooocha/ “
14. GDS Bit awkward
18. GDS Too often we start by accepting the constraints (law, process, legacy systems etc)
19. The best user experience is often no interaction at all
20. Individual electoral registration
21. GDS Individual electoral registration became law on 10 June 2014 Before that, the “head of the household” was required to register all residents of the household who are eligible
22. 40 million people were automatically registered to vote under the new system – without lifting a finger
23. GDS Registering to vote now takes less than 3 minutes on a mobile phone
24. GDS Registering to vote now takes less than 3 minutes on a mobile phone It took 12 months of policy team and lawyer wrangling to make that possible
26. ...allow citizens to track and trace an application, a request, a purchase or a repayment in a few simple clicks. The Rt Hon Matt Hancock MP Image: creative commons https://www.flickr.com/photos/gdsteam/ “
28. Status tracking tools are often just channel shift for anxiety
29. GDS Bit awkward
30. GOV.UK Notify
31. Renewing your driving licence
32. GDS Driving licence renewals can now use the photo from your passport
33. GDS Image: @psd
34. Image: @psd
36. The best user experience is often no interaction at all
37. Image: creative commons https://www.flickr.com/photos/raphaelstrada/
38. Thanks! Pete Herlihy @yahoo_pete