Alison De Kruiff & Bridgette Engeler - Design Research with Dementia in Mind

With approximately 472,000 Australians living with dementia and 1.6 million people are involved in their care in 2021, it’s not surprising that it’s perceived – and even feared - as ‘part of getting older’ but also not very well-understood. Many people living with dementia wish to continue living at home, so research is needed to find out how best to support them. This presentation discusses the practicalities of conducting design research with people living with dementia in the context of an 18-month in-home study. We’ll share some of the challenges, successes and insights showing how design researchers can make a positive impact on the lives of participants.

Transcript

1. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i
   i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be
   c ied ed b a he a i h a h i a i .
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   UX A a a
   D R a c
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   Ca i ed b : T ac Ball
   

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2. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i
   i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be
   c ied ed b a he a i h a h i a i .
   Page 119
   >> Hell .
   STEVE BATY: Tha k f j i i g .
   >> Tha k f ha i g .
   STEVE BATY: Wi h f he ad , ake i a a .
   >> W de f l. Sha e c ee .
   >> I ill ha e m c ee . Oka . H i ha c mi g al g? D
   a mi imi e he came a ? I ill ge a ed. We e ec f ll
   ack ledge he Wi adj i Pe le f he K li Na i h a e he
   adi i al e he la d f hich S i b e' A alia cam e
   a e l ca ed i Melb e' ea a d e ea a d a e ec
   elde a e e a d eme gi g. We a e h ed ec g i e
   c ec i he e c , c l e, hi a d i i ali h gh he
   l ca i a d i e e e e e a e i a ma e ha e ec a d
   h he elde a d a ce f he la d . We e ec f ll
   ack ledge all Ab igi al a d T e S ai I la de a e dee
   e e e a d ga i e a hi c fe e ce. We ack ledge a d
   e ec he adi i al la d ac A alia, elde a ce c l e
   a d he i age a d ec g i e he c i i g e eig ie f all Ab igi al
   a d T e S ai I la de a i .
   T da e a e e e i g de ig e ea ch i h deme ia i mi d.
   M ame i Ali de K iff.
   >> Thi e e a i i ab me e ea ch e did, e c d c ed i e
   a 18 m h e i d i h e le li i g i h deme ia. The e f he
   

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3. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i
   i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be
   c ied ed b a he a i h a h i a i .
   Page 120
   jec i ee h a gme ed eali c ld e le li i g i h
   deme ia i he h me, da e a e g i g be e e i g
   e e ie ce , eflec i , a d alki g ab he hi g kee i mi d
   he ' e d i g de ig e ea ch i h e le li i g i h deme ia.
   De ig i g f a d e ea chi g i h e le li i g i h deme ia i a
   im a ic. Deme ia affec di ec l i di ec l e 1 milli
   e le i A alia. Acc di g Deme ia A alia i 2021
   a ima el 472,000 A alia e e li i g i h deme ia a d a d
   1.6 milli e le e e i l ed i hei ca e. M e e le a e li i g i h
   deme ia ha e e bef e. 70 e ce f h m li e i he c mm i .
   A im a fac he he e ea chi g i h a d de ig i g f e le
   li i g i h deme ia i ha e le a a i he h me f l ge .
   Bei g el c a m e i e ide ial ca e.
   O jec a c d c ed a d a e ed i h Deme ia A alia
   Vic ia. I la ed 18 m h , a d i l ed 28 a ici a . 13 me a d
   15 me . 24 f he e a ici a li ed i h a e e i he
   h me. I hi e e a i e efe hem a e le. The e
   e e 12 e ea che he eam f m a a ie f academic di ci li e
   f m de ig c m e cie ce. O e he 18 m h e i i ed each
   a ici a a a e age f i ime -- e ld e d he ame ai f
   e ea che each i i c ea e c i e c a d hel f e feeli g f
   .
   All he e ea che i he jec e e e e ie ced i h h ma
   ce ed de ig e ea ch b hi jec e e ed i e c ide a i .
   We c ld ' ea a ici a he ame a e ld i he e ea ch
   jec . Ide if i g deme ia a d ge i g a diag i i j he a .
   The e a e al i e i h c -m bidi ie he medical c di i ha
   ca c m lica e hi g , ge g a h , medical a d allied heal h
   e ice , h e a e he immedia e challe ge . N e e e i h
   

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4. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i
   i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be
   c ied ed b a he a i h a h i a i .
   Page 121
   deme ia i ld. Of e he face challe ge f m igma i a i , fi di g
   e ice , ma agi g famil a d ela i hi a d mai ai i g elf
   a d ide i . Reall im a l , f m a e ea ch e ec i e hi i a
   g e i e medical c di i . Thi g ca cha ge dde l g ad all .
   A d e ea che ca ' al a ee a d e d decli e e e if he
   eed . Like he a ici a i h deme ia, e le i h deme ia
   ha e diffe e eed a i de a d i e e . H e e , i he ca e f
   e le li i g i h deme ia he e ca cha ge a he deme ia de el .
   Pe le li i g i h deme ia decli e h icall a d c g i i a d a
   ac i i a ia e a he a f he jec ma be h icall
   ible b he e d.
   O e ea ch a c d c ed de he c e f he S i b e
   U i e i h ma e ea ch e hic c mmi ee. Like all i e i ie i
   A alia e eed f ll he a i al a eme e hical c d c i
   h ma e ea ch. A e f g ideli e f c d c i g e hical h ma
   e ea ch. Whe i c me e ea ch i h e le li i g i h deme ia,
   e fi eed c ide if a ici a a e ca able f gi i g c e .
   Wha a f he e ea ch ca he gi e c e f a d h l g ill
   hi c e be f .
   D e c e eed be checked a e e i i ? Si ce a ici a
   ma ha e g d da bad da i h hei c di i . H d
   ec i ac hile ec i g he igh f he i di id al? S me ime a
   e ea che ha deal i h ick i a i . I ' im a la
   i lace f all f e eeable ibili ie . I ' e ibili
   afeg a d b h a ici a a d e ea che . S ha ' he la f
   e ec ed e e ? F i a ce, ha if i e ed d me ic ab e
   elde ab e i he h me? Pa ici a ma be able e he e
   i e hem el e a d e ea che ma be i e e ie ced. S ha i g
   ced e i lace f a i e ial ega i e e e ec b h
   

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5. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i
   i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be
   c ied ed b a he a i h a h i a i .
   Page 122
   e f e le.
   Remembe ha e ea chi g i h a he ha e ea chi g
   e le li i g i h deme ia. I ' im a ha he ha e a ice i he
   e ea ch a d de ig ha i f hei be efi .
   I hi k c ee i m i g a bi l l a he m me . I ill be
   alki g ab me f he m h a d e ce i ab e le li i g i h
   deme ia. Beca e he e a e l f hem. B fi l , he m
   im a hi g i ha a m ma e . Pe le d ' a be alked
   d ha e de ig d c im leme ed ha i fa ili e hem. We
   f d ma a ici a e e el c a ca acki g de ice f
   e am le, eemed like a g d idea a he ime b ha e aid a lide
   ea lie ab he b ief had be cha ged ha Ali aid ab l ki g a
   AR a d e iall ea able , all ha ki d f g e he i d he
   a e hi ki g ab e le' a m ha he efe .
   H c mm ica e i h me e a d h i h h m
   c mm ica e. Make a eal big diffe e ce. We eed ide clea
   f c mm ica i ab he ce e , he ac i i ie , he le , a d
   e e hi g ha e e e d i g a ell a d i g i i i e f m. S
   j elli g e le, b idi g i e d c me a i f he
   e a d he e e ded e k. N j he e i h
   deme ia. A d I'm l ki g a m e he e, a d eali i g ha e ill
   ha e he d "ca e " i he e hi a a big hif f a ell, he e
   e he ca e he e .
   Age a d abili a e big fac b i l , b e le' i ellec ,
   i e e a d le el f e f ac i i he ca a d a e gage i
   diffe g ea l . A d ha i al a i fl e ci g fac a d belief ,
   a m i ab e le li i g i h deme ia. We al c ld '
   a me a e lea ed e ea l ha e le, e eciall he
   e , k he e g ge he hel , ge he ad ice, ge he
   

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6. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i
   i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be
   c ied ed b a he a i h a h i a i .
   Page 123
   e ice ha he eeded. Which a a bi f a bl i g a d
   he le f he e ea che a d ha e e e able alk ab a d ha
   e e e able ide a e ea che .
   Which b i g me he e i ab mai ai i g e ec f he
   a ici a a d hei e k. Thei e al e b
   a e el e a d hem. Beca e a e e e i g i hei h me. I
   f a h ime a e effec i el i e e i g i h hei da da
   ac i i ie a e i e ac i g i h hei life. Thi i l a g ea
   e ibili b i ' al a g ea i ilege be able d ha a d i '
   me hi g e ill e e f ge a d me hi g ha a de ig e ea che
   h ld e e f ge .
   The ke fi di g , a ic la l a d ech l g beca e ha a
   he f c f he igi al b ief, a ha i i ible f e le age i
   lace a d i h dig i . I i c ea e c fide ce, a d a feeli g f
   i de e de ce ha be efi e e e. The ecific fi di g f m hi
   jec , hich em ha i ed ech l g e e ha he i g ech l g
   e e im le i ' al a be e . Ha i g a ld h e a be
   igma i ed. All ed e e a ld h e mea me e a familia i h
   i a d al e e ed hem f m i alli g da e ha he did ' k
   h k i h.
   Pe le i h deme ia ha e diffic l lea i g e e i e face ,
   e b , e f e e l e e a d be m e c mf able i g a
   lde e a i g em beca e he d ' k h e he e e
   ff. Thi ca limi he de ig c me ibili ie a d i ce ai l
   c ailed he k e did i de el i g me f he ech l gie e
   ked . We al eed c ide he e f ech l g , i i ef l
   a d mea i gf l f he a ici a ? O f he e ? Beca e
   he d diffe e ca e . A d b h e iall e all im a a d
   eed be fac ed i he fi al c me.
   

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7. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i
   i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be
   c ied ed b a he a i h a h i a i .
   Page 124
   A d if i ' g i g be ef l f e f hem he f ge i . Y
   ca ' j f i ech l g e le beca e m i a i e
   ech l g i f e m e i dica i e f cce ha he abili f he
   de ig i elf. Big e i f a al ha ' he g i g ech ical
   . Ma f a ici a cha ged f m ADSL NBN d i g he
   jec , mea i g ha e a e ea che e e ggli g be ech - fi e
   l i e e e idi g ad h c a d i f mal ech e e
   ha de ice l ked b c i ed k h gh he h me.
   The e li i g i h deme ia a d hei e e ded
   e k, a ic la l he e h i ibl i he h me i h hem,
   ma ha e he fficie ech ical kill , k h , c fide ce be
   able fi a d da e i e a he c me . S ha did e lea ? A
   a f l l . C d c i g e ea ch i h e le i h deme ia i c ide
   he le f he a ici a , he e li i g i h deme ia fi a d
   f em . A m a d i de e de ce i he m ig ifica hi g, b
   e al eeded be mi df l f he eed el hei e
   e k i de a ici a e. S hi eak me f he
   hi g ha Ali ai ed al ead ab c e , h i ac all gi i g
   c e . Thi i c a l hif i g. S me ime he feeli g f
   i de e de ce i m e im a ha bei g bjec i el i de e de .
   S he e a l f em e me ha came f me e
   hi ki g he e e a d belie i g he e e able d hi g . The le f
   a a e ea che mea e e e ac all ki g i h a ici a a d
   e . The e e e hif i g le a d e ibili ie a d e ec
   ela i hi . Y a e i me e' h me a d i hei life
   e e ie ce. If g al i a e li i g i h deme ia
   a i g i h me f l ge f e i i he e h ill
   de e mi e h l g ha ' ac all fea ible. S i g he
   e ca be m e effec i e ha i g he e li e deme ia
   

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8. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i
   i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be
   c ied ed b a he a i h a h i a i .
   Page 125
   di ec l . E e ded e k ha bigge c mm i . The ig ifica ce f
   he l cal c ffee h i ha i bec me a ma ke f me e li i g i h
   deme ia a d he e' a familia i ela i hi ha ca be e abli hed.
   Which gi e a e e f i de e de ce a d e le a e able c i e
   d i g hei da da ac i i ie .
   A eighb ca be a f ha e k. S i mea i '
   j he ech l g he de ice f he a ici a , i i he bigge
   c mm i a d hem ha ha a le i he ca i g a d he e e da
   ac i i ie .
   The im a ce f b e a i e de c i i . We had e
   a ici a h ld b h hei ee h f a he e a d be d
   45 mi e beca e acc di g hei e i he i e ie
   he c ld ' emembe hich ee h he had al ead b hed he
   j ke g i g. We bega de ig ma mi a d ech ical
   e e a i i h i c i a d imi g f h b h hei
   ee h a d i he e d a cc a i al he a i h a e b Deme ia
   A alia b e ed he a ici a b hi g hei ee h. The e e
   f ge i g h a e he h b h. O ce ha a ed
   he a ici a c ld a e hei ee h de ec he e he had b hed
   a d he e he had ' b hed. S hei h b hi g i e fell back
   i a mal d a i . If e had li e ed he i e ie al e e
   ld ' ha e lea ha . A d i a al e gageme f ha b ade
   allied heal h ha made i ible f k i h ha i igh .
   Which i a he le lea . Al a i e a k be e
   e i a d d ' j ick he c i . The e a e ch i di id al a d
   a ic la ig ifica i di id al e e ie ce f deme ia ha e eeded
   ada e i a d e e he c e f each a ici a . I
   k ha d like a -b ai e , b i ac all i ' he a e
   ki g i e ig l c lled heal h-ba ed e ea ch he e
   

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9. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i
   i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be
   c ied ed b a he a i h a h i a i .
   Page 126
   e e hi g ig ed ff back h e e hic d he le e . S
   ha e be able k i hi e hic a d he c ai b ill
   i e e a eed .
   We al lea ed ha ca ' j e ff i a lab. D i g ff i
   h me mea e e ed i i h me a d e e e d i g e ea ch i he
   h me, i a ' a he i ed e i me , i al mea e ill be
   e e a ed a d ead f hi g k a d ead f hi g
   k g g i a f ll i g i i . We had a heelie bag e ca ied
   i h i h a h le l f ff. We al lea ha hi g like ba e ie ,
   hi g like i g cha ge had be a f l he ce i h he
   a ici a a d hei e le, b i he d c me a i he
   emi de ha hi g migh eed be cha ged, hi g migh eed
   be - ba e ie migh eed be cha ged. S he im a ce f m
   a d i c i . Pe le a k ha d a d he a ha e
   c l. I ' ha a m a d i de e de ce b he al eed he
   i e d c me a i a d he d c me ha c me i h
   i alla i , ge a d gle a d ff like ha a e ele . I eed
   be laid a a f a ce . The e a a eleme f e ice
   i i a d e ice de ig i h e did hi i he d c me a i .
   B m im a l , he i c me he ech l g , e ha e
   be able c m leme e le' li e ac , hei i e e , hei ca abili ie
   a d hei acce . The e e e e le h had i e e i
   ech l g ha e e , a d m e a i e l i e i i g
   i e ac i had be ialled. O he e le had l f e e ie ce a d
   l e hei de ice a d l ed ha i ga e hem. The GPS e abled hem
   ge f he h e hile he k e h e i . B ha cha ged a d
   bei g able gi e ha eleme f i e a d deligh , challe ge
   e le e hi g a g ea i h me f he ma h me e ce
   e ha e a ailable .
   

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10. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i
    i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be
    c ied ed b a he a i h a h i a i .
    Page 127
    I e m f i f f e e ea ch ha ld e d agai ? Wha
    ld e d diffe e l ? O ad ice el e a d e e e el e i
    b e e e le d i g hi g . D ' j i e ie hem. The ma
    eali e ha he blem i . A d ha ich de c i i i im a b
    ha e hea i f m hem a d b e e hem d i g i . Re ea ch
    eed be e he l g- e m a d i he h me. I di id al c e a d
    eed ill diffe . A d he cha ge e ime. The migh cha ge e
    a eek, he migh cha ge e a m h. A d he ca be ig ifica
    cha ge i ha ime. A d a lab c di i ill eflec ha , a ic la l
    he e e da ac i i ie a d e eciall he i c me e ech l g .
    A he ame ime, he i di id al c e i elf ill diffe m ch
    ha i ' im ible ge e ali e m f he fi di g all e le li i g
    i h deme ia. O e de ig d c ca e i e m l i le e a ,
    m l i le e ca e a d e j e i de f ll e l e he
    e ial a d fi d a a f i hel a a ie f e le li i g i h
    deme ia. We f d ha c mi a i f ech l g l i h gh
    m d la de ig d c a he m i able e e e all. The
    e c ld i eg a e he diffe e de ig i ge he a d c ea e a
    h li ic ech l gical e i me ha a i able f each i di id al'
    eed a d m i a i i hi hei li ed c e .
    S m ch i de e da he e . The ide
    ig ifica b diffe e i de e di g he ela i hi a d hei
    eed f each e . A d i i i al, ab l el i al kee hem i he
    e ea ch a d i l ed a d e gaged a d c mm ica i f e ca be
    di ec ed h gh he e he a ici a . The e
    li i g i h deme ia.
    D ' f ge ha im ac f he cial e k. The e - a k ha
    le diffe e e le la i e e da , h ca i g hem
    hel he e li i g i h deme ia a d he
    

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11. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i
    i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be
    c ied ed b a he a i h a h i a i .
    Page 128
    e beca e he f e eed a diffe e ki d f . Which b i g
    me a big le f , elf-ca e f e ea che . Y ha e g
    de a d le a d a k ab acce a ia e . B
    i ' de a di g ha he e i a - hi i g i g be i e i ima e,
    ha e g be able alk eam ab ff, ha e g lea
    ec g i e he eed . A d ha e le i ba icall .
    The e ill be all f hi g c me agai . The e ill be he
    c cei able i e a d he he i c cei able e . S ca kee
    i g a ici a a d hei e k, b al he e f
    eam a e ea che .
    Big e f , a d e b h a e em i al e le, be e a ed
    ca e. Thi i a 18 m h jec a d e ha ime e had eall g
    b d i h he e le ha e e e mee i g i h. The k e a l ab
    a d e k e a l ab hem. S e e e em i all im ac ed b
    i . A d a ic la l he he he ffe e back he ge bad e .
    Y ca al celeb a e i h hem b he he - he gh ime a e he
    gh ime . Re ea che e eed l k af e el e , hi i a
    ge e al hi g. We eall m l k af e el e a d l k af e each
    he . Of e e ea ch mee i g ld i l e e le g h
    di c i f he e em i al a ec a d hi h ld be fac ed i
    a ki d f e ea ch la i g.
    We ha e g a li f efe e ce ha ha e bee ed i he
    e e a i i cl di g a c le f iece ha ha e bee bli hed f m
    he jec i elf. A d ha ' a e am le f e f he ech l gie ha
    e de el ed. D a ickl -
    >> A me i ed e ed a l f m d la hi g k ge he . S
    e f he e e f d e cce f l a he ech d he Ale a.
    F e le h did ' ha e f m f a ha ia he e he l he abili
    

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12. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i
    i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be
    c ied ed b a he a i h a h i a i .
    Page 129
    alk beca e f c e he e a e all he e diffe e e f deme ia, f
    he e le h e e ill ca able f alki g i a ac all a e i i i e
    i e face be able fi d ha he da i . Beca e ha ' e f he
    hi g ha e le i h deme ia f e a k , i fac a l f he
    a ici a ld b he e a e e e da , im l i c ld i
    he able a d he e i h deme ia c ld c me al g a d fig e
    ha da i a , ha ime i i , if i eg a e a cale da he ca fi d
    he a i me a e. Ne i e ha e a iPad i h a c m
    de ig ed m ic a he e he c ld im l ch e ha m d he
    a ed li e . A l m e im le ha m m ic a a d e
    f d ha ha a cce f l. A d al b e c d c i g head h e
    e e g d beca e i mea i did ' bl ck he i e ,
    c e a i , b he c ld li e m ic a d f c e m ic he a
    i ed a l i - i h e le li i g i h deme ia.
    >> A d he e i j a fe m e efe e ce he emai i g age . We
    ca ee me e i c mi g i he Q&A. The b i j le i g me
    cl e i . S he e i l f i f ma i he e. Tha k e
    m ch f he c mme ha a e c mi g h gh i he cha . We eall
    a ecia e i . I i eall , eall l el ge ha feedback. Y d
    la gh. Y d c a d ab l el ca e. We ge - eah e ge a bi
    em i al. We k h m ch i make a diffe e ce. A d i a a g ea
    jec be i l ed i h. We a e e d f i .
    >> Ye .
    >> A d e e j bei g a a f he jec , me f he a ici a
    had c me i f c i g ha he had l a a e l f he c di i
    b ac all fi di g ha he c ld d m e ha he had h gh ha
    

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13. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i
    i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be
    c ied ed b a he a i h a h i a i .
    Page 130
    he c ld d bef e a d ge i g m e i l ed i c mm i g ,
    blic eaki g. Thi g like ha a d ac all fi di g ha a ici a i i
    he jec be efi ed hem i he l g h gh a ha e did
    la a d he did a ici a e. S i a a eall e a di g jec
    be a f.
    >> The e' a g ea e i ab hi g cha gi g da da . S f
    b e a i ab aki g defi e he le g h f he e ea ch i h each
    a ici a make e e ca e he m acc a e da a ible.
    D a m ch a ca a d be e a ed cha ge. We ld ha e i i
    ched led e a a ic la e i d f ime ba ed ha e eeded d
    ge k d e. We had lead ime f deli e able a d e le
    ld ca cel beca e he had a d c ' a i me he had a
    ch i e i g g . A d imeli e g h a ed e a d e a d
    e agai . B k ha , i ' ab he e le ha ' e
    e ea chi g i h, ab he deli e able a he e d a a deadli e. S
    eah.
    >> While e did a a e age f i i i e he 18 m h he e e e
    l f h e call be ee h e i i , alki g h e, he
    e a d he e li i g i h deme ia fi d if hi g had
    cha ged, if he e a a addi i al hel he eeded. A d fi di g
    addi i al i f ma i . S e c mbi ed b h me h d f ge i g ha
    da a.
    >> Ye . S ha k all.
    STEVE BATY: Tha k b h m ch. A de f l .
    

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14. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i
    i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be
    c ied ed b a he a i h a h i a i .
    Page 131
    >> Tha k .
    >> Tha k . I ill ha i g.
    STEVE BATY: I a emi d a alki g he e f a caf chai i
    We e A alia, i ' called D me C ffee b he g a d i i
    hem a d he ha e g d e f he e caf , e f he hi g ha
    eall a d i he mbe f e le a d ca e h a e i he caf .
    A d i ' beca e hei aff, hei aff a e ai ed a d e c aged hel
    hem e d ime i h b h f h e e le, he ca e fi d ha a eall
    i e e i me , he feel c mf able ma be f he l ime i
    hei da bei g able e a a a d lea e he e ha he a e
    l ki g af e i he ca e f he aff. Y me i ed i ' like i bec me a
    a efe e ce i . S i ' a i he e ha e f e feel
    c mf able. A d ca be lef al e he ea a he ime i i j
    ible i he e i me i ' j ible b i a e f
    he hi g like he e e e e ea chi g hem a d e did me k
    l ki g a hem, i ' ema kable he mbe f e le i h ca e i hei
    caf e ha dl a i he caf ha ca ee.
    >> Ye , i i agai a he d amic i he i e ac i i he da da
    li e ha e le ca gai me familia i i h. I bec me e m ch
    elia he e i he caf he e i he c ffee h . The
    eighb , a ec g i i g he he e li i g i h deme ia
    migh eed a li le bi m e. S eah, he e i a i c edible c mm i
    e ibili ha g e i h hi . Which i g d, if e ca b ild ha i
    he a e li e li e . A d i e ac i h he .
    >> I ' ce ai l h i i i g he Deme ia A alia eb i e f
    

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15. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i
    i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be
    c ied ed b a he a i h a h i a i .
    Page 132
    ai i g ha he ha e a ailable f e e e lea m e ab he
    c di i . S ha if e c e ed me e a he h d he
    ee a hi g, k a ia e a e d a d eah.
    STEVE BATY: W de f l. Tha k b h m ch.
    >> Tha k .
    >> Tha k e m ch.
    STEVE BATY: L el . Oka . S la fi al alk f he
    af e i Ad ia H a d h ill be j i i g m me a il . Ad ia
    ill be alki g i h ab a ech i e called ace la e ma i g. I
    j i i g . I ca ' emembe . Hell Ad ia . I hi eall ea l
    m i g eall la e a igh f ? Remi d me?
    ADRIAN HOWARD: Thi i eall ea l i he m i g f me.
    STEVE BATY: Oka .
    ADRIAN HOWARD: I blame a c f i ha a d he fac he c ffee
    ha kicked i e .
    STEVE BATY: I a g i g a , e e f fame e T ee ,
    c ffee. O e Ad ia .
    ADRIAN HOWARD: All igh . Le ' ha e he ld c ee a i.
    STEVE BATY: He e e g .
    

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