Michelle Ou - Belonging in Design.

N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i
i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be
c ied ed b a he a i h a h i a i .
www captionslive com au | captionslive outlook com |
UX A a a
W e UX S cceed De
T e da , 26 A 2022
Ca i ed b : Be ade e McG ld ick

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eeded he e blem l ed?" A d he ill ai i f . I '
ea hi k, "Well, I'll j a me h ' he e a d he e." B a k he
e le h a e he e. Reall , cli icia a cha ge, he a i i e
cha ge. B if i ' like, "He e g , I de ig ed hi ." I ' like, "He e
i ha a k f a d he e i h eac i i made be e
, im e me hi g ab a em e ma k a
l ab ."
>> (I di i c )
NICOLE JESS: Yeah. Ab l el . Ab l el . B I eall , eall e c age
ge i l ed i heal hca e jec . The e i m ch eed. A d,
eah, e , e e a di g. If e e eed hel , c ac me!
MAGS HANLEY: Tha k m ch.
NICOLE JESS: Tha k .
(APPLAUSE)
MAGS HANLEY: We eed fi e mi e . We' e g fi e mi e .
(BREAK)
MAGS HANLEY: I'll j gi e hem a he mi e . A d if d '
mi d, he migh da h i . We'll a . Michelle i a eache a d
(i di i c ). S , he' alki g ab bel gi g i de ig .
MICHELLE OU: Tha k , Mag . S , hi, e e e. Tha k , Mag , al f

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d i g he ack ledgeme f c a he begi i g f he da . I'd
al like a b ack ledgi g he adi i al c dia f he la d
h gh c i all f A alia, b f he e, he Gadigal e le
f he E a Na i . I a m e ec elde a , e e a d
eme gi g, a d e e d ha e ec a Ab igi al a d T e S ai
I la de e le he e i h da . I c me f m a Chi e e immig a
famil , a d g i g i be ee c l e i A alia ha mea ha
I' e ki d f fel i e di c ec ed i h A alia hi a d c l e.
A d i a ' il he a c le f ea he e I' e lea
a ecia e a d de a d he ig ifica ce f I dige affai a d h
e e e d ack ledgeme f c . A d I ake e e
i ha I ha e ec g i e m a ig a ce a d c e
a ecia i a d g i g i ilege be able call hi bea if l la d
h me - al h gh, I am e m ch a i i . S , h a e e all feeli g
igh ? Beca e I'm g i g be alki g ab feeli g a li le bi . A d
I'm feeli g, like, e e , b al e e ci ed be a di g i
f f all da a UX A alia' e fi W me i UX
C fe e ce. A a I hea d ha hi a ha e i g, I a like, "Ye !
I' e g a be he e. I' e g a be able lea f m all de f l
h ma i hi ace!" A d I had ' imagi ed ha I ld be hi ide
f he ace, ha i g m e ec i e i h all. S , I'm i c edibl
h mbled be he e a ell. A d I ca ' ai f he c e a i ha '
ab ha e . S , a k , m ame i Michelle. M
a e he/he . I'm a UX a d e ice de ig e a a cial e e i e called
Ce e f I cl i e De ig . A he ame gge , e e "i cl i e
de ig " hel clie be e e e hei e le. S , he he ha be
hei c me , hei c mm i ie , hei aff, a d e b ea he ha
i cl i a d e i le i e e hi g ha e d , he he ha '
d c , e ice , licie ce e . T da , I'll be ha i g a m e

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e al eflec i m ca ee j e f ll i g h gh he e d
f ha e' e ee f lea i g f m each he ' ie . B I'm g i g
m i he hi g ha ha e hel ed me fi d m lace a a de ig e .
A d I h e ha , f , i m eflec e e f
bel gi g i he i d a d al a me c e a i h e
ca c llec i el each he feel elc me i he i d . S , I'll
be acki g me f h e hi g . S , e f he h ee ea - if
m clicke ill k a ell... I ' OK. I ca click he e a d e he c ee ,
hich i al c e a i g. Ye . S , I had c m le el f g e
ab m backg d a d lide , b a h ! Ye . O e f he h ee
ea ha e le e ig i beca e he feel like he did ' bel g a
hei ga i a i . A d e k ha i ' like he d ' fi i -
feel f lace, ' e diffe e e e e el e, i ' c mf able, a d
feel i e i ec e. Of e ime , hi ha e he e' e i e
lace , he e a a e j b, he e mee e e le, ki d f like a
fi h f a e , he e a a e jec a d i ' all like, "Wh a.
Wha ' g i g ? I d ' eall bel g he e." A d I'm a a ge
feeli g like a ide , I d e A alia b d ' l k i ! A d
I' e fel like a ide e e i ce a i g ch l a d bei g able
eak e m ch E gli h. The he f d ha I b gh f m h me
l ked a d mel diffe e ha he he kid e e ea i g he
la g d, a d fi i , I died The Sim , H me A d A a a d
Neighb , a d i ked eall ell. B e f m m i id mem ie
f m m ch l da a ' like ge i g g d ma k a hi g ab
la i g ki i g ch l, i a ac all a m me he e eache a d
he kid came me ell me h m ch he l ed he i g ll
a d dim im ha I had b gh i f M l ic l al Da . Th e dim im
e e ha dmade b m dad - he ill d e ha . B dde l ei d
c l al f d made me feel c l - e le l ed i ! A d l k a

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Ma e Chef a d h celeb a ed, like, diffe e c i i e a e, igh ? S , I
like ee he ic f bel gi g a hi feeli g ha ha e af e ' e
f d lace i ela i hi i h he ld a d he e le i hi i .
A d I de c ibe i a hi feeli g f bei g afe, k i g ha i d e '
ma e ha ' e diffe e beca e i e e i ha make
al able he ld. Thi i h I de c ibe he feeli g, b bel gi g i
e f h e em i al ali ie ab h ma e e ie ce ha ' e
bjec i e, i mea me hi g ligh l diffe e f each e . A d
i ca be eall ha d de c ibe a d he ef e defi e, b he e a e me
hi g ha e le e d ag ee he e alk ab a e e f
bel gi g. A d ha ' feeli g c ec ed, feeli g acce ed a a al ed
membe f a g , hich mea ha de i i g all f ha i
ch l gical afe . S , k i g ha ca g membe
e ec a d li e . S , fi di g m e e f bel gi g
a a de ig e a k a a bi m e c m le ha ha ha e ed he
ch l la g d . The e e e i g ll a d dim im i l ed!
(LAUGHS) S , I'll e lai m ha i g he e I' e c me f m m
ca ee j e . S , Nic le, I l ed alk beca e I c me f m a
heal hca e backg d. Af e ch l, I g i me . M a e
e e, like, fa a ic, he l ed i , i a a g ea , clea , able, cce f l
ca ee f a gi l! The he l i h me. I fel like me hi g a
mi i g, h gh, a d cli ical k j a ' f me. I fel i e d .
The e a a l f ha black-a d- hi e hi ki g, he e a l e igh
a e . A d I fel like he e a ' e m ch ace f c ea i e
f eed m. S , I did a hi g a d I d ed f m. I a e ha
a d al e ed beca e m a e ha ed hi , f c e, a d i ' a
gh a ch ha e ca la gh ab - a d I ' alk a m e
ab i ! B I mbled UX he I a l ki g f me hi g ha
ld be able c mbi e m a fe able kill f m heal hca e, f m all

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he ea ha I ha e bee i e ail, i c me e ice, i
h i ali - m a e a Chi e e e a a , migh ha e al ead
g e ed - b I a de i g ha ld c mbi e all f ha . A d me
f he hi g ha I h gh e e i e i i i e a d b i ab h
c ea e a g ea e e ie ce c ec i g e le, maki g hi g ea ie , ed
he e a a h le i d f i . B I a i g e e he
i d i h m ch - a d ma be e e e - e e ie ce i b i e .
N e e ie ce i ech a d e e ie ce i de ig . A d ha
chicke -a d-egg blem ha e agai , he eed ge
e e ie ce ha e e e ie ce ge m e e e ie ce! A d b idge
ha ga , I lea i de e de l , eadi g b k , a icle , did ha e e
c e e e he e a d al e lled i a g ad a e ce ifica e i
c me e e ie ce a eg a d de ig , a d c m le ed a h c e.
M eal ca ee a ed he I became a g ad a e c l a i he Sale
F ce im leme a i eam i a fi m. F h e f he e Sale F ce
i ' a ame ha i g a bell, i i a c me ela i hi ma ageme
em. The e' a h ge b ildi g bei g b il i he ci , h i g i
g i g em l ee . B I a lied hi ech c l i g fi m k i g
ha he had j ac i ed IDN, hich i a gl bal de ig age c , a d
ha ' he e I a ed be. B I k e I c ld ' ge i di ec l beca e,
agai , he e e e ie ce c d m. O m fi jec , I g k
eall cl el i h a e i e ice de ig e , b I a mea be a
Sale F ce BA - a b i e a al . A d I'm g a a e he
he e a d ack ledge ha e e h gh, a ha ime, I g m f i
he d , i he i d , a d I ked i h me eall ama i g e le
h e e eall kee eachi g me all he ff ha he k e ab
de ig a d ech l g , I fel e f lace a d I ke de i g
he he I'm g d e gh. Tha l ed agai a d agai . "I'm
g d e gh be he e. I d ' bel g he e." S me f he hi g ha I

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a a i g m elf e e, "I'm fe i al e gh." The la g age
ha I ed a e ba ic, e e da la g age, a d I had ' lea
e gh f ha ech ja g be h i g i a d, I did ' . I j
ke i im le E gli h. I did ' feel like I a e e ed e gh.
S a di g i f f e le like hi make me feel e c mf able. I
did ' feel I a ke e gh, cha i ma ic e gh, i fl e ce
e le d he e f e e a i like I a m c lleag e e e
d i g. I did ' feel like I a alified e gh ha m k a a a
high e gh a da d, ba ed all f he g ea k ha I a eei g
he e le d . A d I did ' feel like I a d i g e gh, hich made
me i e b , i g ack m e a d m e a d m e , a d b ild
m e a d m e a d m e f ha e e ie ce. A d ha I a ac all
d i g am g ha a I a c m a i g m elf he de ig e a d
he fe i al , h e e ma , ma ea f he i hei ca ee
ha I a . I a j a i g . I did ' c m elf ha lack. I
f c ed he e le' e g h a d I a he de f l hi g ha
he did, b I c ld l ee m eak e e . A d e' e f e
, like, elf-c i ic . C m a i a d ega i e elf- alk defi i el
le m j d i g ha ime. B he eed f elf-d b ac all al
came f m m i e ali a i f e e al m a d bia e . A d ha ' he
hi g ha I eall a ack i h . Beca e bia e a e a a al
a f bei g h ma . We ge m ch i f ma i i hi i ld
ha bia e a e, i a a , b ai ' h c maki g e e f ha '
g i g . S , e like b e le i e e e . We like a , "Oh,
ha e ' l d. Like, he m l e e le a d be e e ed," b
he migh ac all be ha i hei i e la e . We hi k f e gi ee
a d e' e like, "OK, he m l e mbe a d g i g i he de ail,"
agai e b i g e e e a d bia e i h all he ime. A d, i a a ,
ha ' OK, b ha I a alk ab i ec g i i g he e a d

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acki g hem ha k he e h gh a e c mi g
f m. S , a f he ea h I did ' ha e he l e e m elf
c fide l i f f a m f e le, a ic la l he i a a m
f e i me i leade hi , i beca e I g e belie i g ha gi l
h ld be m de , e le- lea i g, a d a e i e. I al
i e ali ed he c e a i ha I a hea i g ab he ej dice f
e le h had g ad a ed f m h c e , a d he h c mi g f
h e c e i ha i g ell- ded de ig e . A d I a like, "Oh, I'm
e f hem, h h ld b i g me i he ' e alki g ab
hem hi a ?" A d I ack ledged ha , e , he e' al a m e
lea , b al he e e e ha e' e hea i g ab diffe e c h
f e le i ' he h le h a d he e' l f di e i i each f
h e. S , I j fel like I c ld e e lea e gh be alified
beca e f ha . A d he m cce al fel de mi ed b he
mi c ce i e le had ab di e i a . S , I de ed,
"Hmm. Did I j ge hi ed beca e I ha e be a ma - ick - a d I
al ha e ha e a backg d ide f b i e i ead?" Which
a al a he big ick ha e le a e ec i i g f a ell. A d he
dial g e a d hi i , "A e di e i a aki g a a f m he
g ?" A d I'm g i g g i ha da , b i ' hi h le
Pa d a' B f, "N , i ' ac all like ha , a d e eed he e
a il di e i bec me a eali ." B ha made me hi k ma be I
a ' ac all g d e gh mee he c i e ia a d I j g i beca e
I ha e ed be mbli g i a a ime he he e e e all he e
di e i hi g g i g . A d all f hi elf-d b c i led m
c fide ce a d m me al heal h. A d I'm mili g he I alk ab i
, b b i l I a mili g i h e m me . A d i j led
hi ici c cle f feeli g c fide , de i e he am f
c m e e c I a gai i g. S , i a di i a e. A d I fel like I

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had cha ge ma hi g ab m elf j be able fi i . Ha e
a f - ha e e e fel like eeded be me hi g he
ha elf fi i a d cceed a a de ig e ? Well, ' e defi i el
al e, 'ca e he e' me! A d all f ddi g i hi m. A d i
k me a l g ime eali e ha m diffe e ce e e ac all m
i e elli g i . S , i a ' i g ll a m e. B b ef ami g
m i i e elf- alk - m ega i e elf- alk i i i e affi ma i ,
he m c e i al backg d i me a me hi g ha
a ick f he e le ha I me , a d i hel ed hem emembe me.
Needi g ime eflec bef e I came back a e a e i
beca e f ha i e ed eflec i e a e f he a I g ab hi g
ac all mea ha I'd c me back he eam i h m e h gh f l idea
a d a e , hi g ha e le had ' h gh ab bef e - a d ha '
al b gh i f m he di e i a d backg d ha I b i g a ell. I
l ked f me hi f m he de ig e h e ie eall
e a ed i h m ide i . A d I c ec ed i h e le c mi g
f m all alk f life a d diffe e backg d , a d he bea f
i d i ha e d ha e ha . O ce a alki g e le,
k ha he e a ' a li ea , e -b - e a h a ha a e eall
e h gh bec me a a f i d . E e e e h gh,
like, all f he e iggle ge he e e he a e . A d hea i g
he e ie , j like da , all f he e diffe e ie hel ed me lea
ab , "Oh, he e' e igh a , a d I'm d i g i g." Seei g
i eall belie i g a ell, hich i h I hi k e defi i el eed
e e e a i f all c mm i ie a d all e f e le i de ig
leade hi , a d i i i f i fl e ce. A d I c ld ' ha e d e i
al e. S , I g ha fi jec beca e e le k e I a ed be a
de ig e , a d I had a h aid, "Y c ld be a BA, ' e
ki g i h de ig e , c ld be j e f hem." A d I did

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ba el a BA k ha jec . I li e all became e f he
de ig e he jec . A d beca e f ha jec , he de ig
ma age a ha ime a d he e i I a ki g i h a m a i de
a d a i de f de ig , a d m ed me i he de ig eam a l fa e
ha I had a ici a ed. A d he e e h gh I h gh I a ' g d
e gh, af e 1.5 ea I g a ed he h lde g f a
m i . A d I a like, "Oh, eall ? B OK. If I d ' ge i , he I ca
lea ha I eed d bec me be e ." A d I g m c e le
h gh a efe al. A d I eall like he im a ce f ha i g
i ca ee j e , e le ha belie e i he d ' belie e
i elf. S me ime l eed e f h e i e i e ca ee .
O e f m fa i e e i - a d i ' e i able he e i ac all
c me f m, I ha e ame - K igh i g gale a d Jame Kelle - a
ca dle i ' dimmed b ligh i g a he . I a able g a d h m
kill i hi i d a d i m le beca e he e le li m ca dle
i h hei . A d i ce he I ha e bec me a me m elf. I j i ed a
la f m called ADP Li . I hi k i a d f "A e me De ig Pe le"
Li , hich i a gl bal la f m ha aim dem c a i e me hi f
de ig hich, a e g i g h gh ha a k a d Li kedI cha ,
he e ' e like, "Oh, ld I be able alk ha e ?" I ' a
li i g f a l f e le i he i d h a e ffe i g hei ime
me he . A d e e if ' e ell-c ec ed i
immedia e ci cle , ca each me e i Sa F a ci c ,
ca alk me e i Si ga e h i ki g i a ace ha a
lea m e ab . M f he de ig e h each me ha e
be me . A d he ic ha c me ime a d ime agai i
im e d me a d elf-d b . A d i ' f ha I'm he e alki g
ab i , beca e I ha e ' g i fig ed . Like, I'm ill lea i g
ma age he "im e " feeli g a d ha elf-d b . A d I' e hea d ha i

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e e eall g e a a . B I k ha d b kill d eam m e ha
fail e ha e e killed d eam . A d e f he a ha I' e lea
ma age i b d i g ff like hi ! A ema kable k h hich hel
me i de e e e ed g lea ab he bia e behi d
elf- m i a d hel hem celeb a e hei achie eme . A d
he lead- da a ac all a he e f h e m me , he e I
d b ed, "D e UX A alia eall a me eak he e? Like, h am
I hi k ha I ca be a di g he e i f f all f de f l
e le a d ha e me hi g ef l ha e?" S , he ega i e elf- alk
a ed agai . B I a m he le ha I' e lea f m he
ha I' e j ld i he c e f he ce a i f eaki g
he e da a ell. S , he fi hi g a acki g he e m ega i e
elf- alk a c mi g f m. Ha e i e ali ed e e al bia e ? F
e am le, he e d e defi i i f fe i ali m a d cce c me
f m? W ld a h e hi g ha ' e a i g elf i
head a l ed e, a f ie d, a famil membe ? N . I hi c e ,
f me, i a agei m. S , I a like, I did ' hi k I had he de h f
e e ie ce ha I eeded be a al able eake . B , eall , a he e d
f he da , e ca i fl e ce a d i i e e le a a i
j e . H i g ha he e a e diffe e eleme f m ha ha e
e a ed i h da . The ec d a celeb a i g m i e e b
al celeb a i g he i e e f he e le a d me, a d c ea i g
hi e i me he e e le e l a , "He , I l e ha de f l
hi g ha did." We eed m e f he e e f c e a i , he e
e hi e a ligh he i e e ha e ee i he . A d
beca e ha ligh al ill hi e elf. S , he affi ma i ha
I ld m elf da a ha I ha e a i e ha e a d he e ma
e ell be bi a d b b ha c ec i h. A d if ha ha
ha e ed, he I ee i a a cce . The la i lif i g each he ,

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hich i ki d f ied ge he i h ha I j aid. B ecificall
h gh me hi a d hi . S , I' e ecei ed a l f
f m he - i k a l f e le ge me he e I am da , b h
i ac al, a gible, c c e e a , b al i em i al a .
A d me i g he m elf ha gi e me he dge ma age ha
im e d me a d elf-d b m e, a d he ld eed m e
e le i g e le. S , I ca l a ha he e a egie ked
f me ba ed m li ed e e ie ce. A d a he ha gi i g
l i , I h e ha ha I' e ha ed da ha hel ed eflec
e e f bel gi g i he i d , h ca be ki de
i e elf, a d emembe i g ha i ' l i e ice
c i ic ha ' e faci g b al i e ali a i f e e al bia e ha '
ca i g he e hi g . A d if a e i a i i b i g he , hi
i ig a da . Y d ' k h i l ki g a d
h e ca dle eed ligh . S , ha k , e e e.
(APPLAUSE)
MAGS HANLEY: Tha k m ch, Michelle. A d I'm e e hi i
me hi g e' e all hea i g a d e a i g i h. Wha I had ha e a
li le la gh a a alki g ab b i gi g l ch ch l a d
bei g diffe e . N , ee, I'm hi e, I'm I i h, did ' ha e me.
B he kid h e e he I alia a d G eek , ha ha e ed i he '80 .
A d i c i e ha e e e ime e b i g a e g f mig a
i hi c . A d I a i be a a ce ai i f ime he e i '
ac all j a di e e g f e le h j b i g me hi g diffe e
i . S , h ef ll a child e a e c mi g h gh, he ' ha e ha
.

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MICHELLE OU: Ye . The e' m ch m eme . I k a l f
e le l e d m li g . B he I b gh hem ch l, h, m g h,
i i k he h le m. Pe le a , "Wha ' ha mell?" a d
k i ' d m li g !
MAGS HANLEY: The l hi g h ld ' be b i gi g i i hi.
MICHELLE OU: Yeah, he e' a ge e al c e ha !
MAGS HANLEY: Q e i f m he m?
>> J a a fell i e , I'm j e d f f e e i g.
MICHELLE OU: Tha k .
MAGS HANLEY: I ill ell ha he e a e e , e fe e e i
de ig ! S , i ' al. S , alm e e e h c me he e ill
be a i e . I'm he al e.
(LAUGHTER)
MICHELLE OU: B I l e h ha i g ma i e i he field, i
eall deb k hi m h f i e d ' l e e le. The l e e le,
i ' j i i g me ime !
>> J a c mme , ac all , j ha k f e e a i . I
make me feel ha ha me e el e ha had ha ki d f
me hi , beca e ha ' ha I e e ie ced a d i a f d. I
had ' h gh ab he im a ce f a me , b i hi field, he e

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a e ma e le illi g h a e like, "He , le ' g al g f hi
ide." I ' a bea if l hi g e e ie ce. S , i a ice hea
. Tha k .
MICHELLE OU: Tha k .
>> I hi k i ' alm like, i he e a ki d f i a e (i di i c ) e feel like
e h ld. A d I hi k a f g i g i eali i g ha e' e all i e
a d he ecial hi g ha e b i g. (I di i c ) ..f m age, i ' i e a
l g ime ge ! I ' i e e i g.
MICHELLE OU: I hi k i i e f h e i a e h ma de i e , beca e
e' e cial a imal , igh ? We a feel e' e a f a g . A d
g i g , i ' , like, "Ma be feel a f a g I j eed be he
ame a he ame a , a d he e'll be f ie d !" Whe ,
ac all , g i g , eali e ha , , he e e le d ' like
beca e ' e he ame a hem, he like f h a e a a
ackage, ha e e ha ma be. The a ha a e he ame a ell a
he a ha a e diffe e . A d all he bi i be ee .
MAGS HANLEY: The e' e e i had, hich i ha e e e
eeded be me e el e a a de ig e i k lace? A d ha
e eall e a ed i h me beca e I' e ked i h ma ech ical
eam , bei g e f he female i he m, he e i ' like, "OK, d I
ha e cha ge m le be... (I di i c )" Tha a a e i ha
e a ed i h me. A d i a a ic la l cce f l. S , I hi k ha
c me back d i , hich i , "H d e make el e
feel a d de a d ha e a e ha e b i g i me hi g ha i
i e a d i babl eeded i hi he e g ." A m e

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Page 63
c mme , e i ?
>> I j a a , a a A ia , I hi k eall ca gh he im ac f
me f he h gh . (I di i c ) A ia a ell, a d j eei g
me e like i he c mm i , ha ' g ea .
MICHELLE OU: Tha k . Tha make m hea f ll. B I al k
ha I am he e a di g be ee a d l ch, am I igh ?!
(LAUGHTER)
MAGS HANLEY: (I di i c ) e lace he e e ca be ge he a d
each he . Tha ' h i ' de f l ha e all, ee
all i e , a ed a a e i Z m. Tha ' he ea ha e
did hi , he ha hi g eeded. A d each . A d, e ,
l ch i e !
(APPLAUSE)
MAGS HANLEY: W k h a e i he c fe e ce m, if c ld
b i g all f hi g ide he e e ha e l ch, ha ld be g ea .
(E d f a c i )

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Michelle Ou - Belonging in Design.

Michelle Ou - Belonging in Design.

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Michelle Ou - Belonging in Design.

Michelle Ou - Belonging in Design.

uxaustralia PRO

More Decks by uxaustralia

Other Decks in Design

Featured

Transcript

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