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Decks
Customer journeys: Designing for disagreement
uxaustralia
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2
690
Beyond technique and process
uxaustralia
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280
Up a tree: Using tree tests to evaluate your IA
uxaustralia
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2
480
KiwiSaver: From complex to clear
uxaustralia
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270
Switching on my ears
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140
Why executives obsess over icons
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210
Winning proportions and frictionless navigation
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450
Universal design for touch
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300
Agile ethnography in New York’s secret public spaces
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760
Making a brand better than the sum of its parts
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240
Usability and the art of gentle persuasion at Justice
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280
How to design a customer experience with no direct connection to your customer
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350
Mitigating the risk of change mangement failure with a staff centric approach (Christian Lafrance)
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270
How to help customers when you’re annoying them 240,000 times a day
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430
Using structured templates to capture observation data
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280
Keynote: Customer experience design 2013
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150
Big data or big hype? How big data is transforming customer experience
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1
380
Designing for everyone: An NBN case study
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580
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