Challenging the design challenge – A framework for more effective UX recruitment

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1. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . www captionslive com au | captionslive outlook com | UX A a a De Leade T da , 14 Ma 2020 Ca i ned b : Rebekah G le i ch & Ke ie C ke
2. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 116 STEVE BATY: Thank . KAT BAK: I ill an e me e i n . STEVE BATY: Ha e a g ea af e n n. KAT BAK: Thank . STEVE BATY: B e. Thank , Ka , ha a g ea . We ha e an he alk c ming , hi ime f m Tania. Tania' g ing be alking - a ligh change in di ec i n f da . Tania' g ing be alking ab he de ign challenge and m e effec i e ec i men echni e . Thank f j ining . TANIA NALLY: Thank . Thank f ha ing me. I'll ge aigh in i , hall I? STEVE BATY: I can ee lide and hea and ee . S e . TANIA NALLY: Thank m ch, S e e. I ' eall a i ilege be he e da . Thank Ka ja f e en a i n, i a eall in e e ing, and fl in ha I'm g ing alk ab . S ha I an ed d , j ickl in d ce m elf, I ha e e 20 ea ' e e ience in he de ign ind . Ab en f h e ha e been digi al and UX, and in ha ime I' e been in l ed in ec i men man ime a a hi e he a lican . And I' e g a in he la fe ea i ' bec ming a a en e ha e a blem i h UX ec i men ce and I an d alk ha da . I h gh i a im an in e iga e ha n j ba ed n m
3. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 117 n ini n. I' e ken a g f UXe ac he ind i h a ange f diffe en le el f e e ience in a ea and I an ed ha e ha I f nd. C nce ningl , I' e f nd he blem i bigge and b ade han ha I e ec ed. I di c e ed he e' a c a lican , he e' a l f d c i e f hem a a e l f ha e' e a king f m hem a l f i i n and hi ha led ed ced m bili ac he k f ce. Wha I al a a he e' a l ing f hei ca ee ad ancemen a a a f ha . I al ke hi e and f m hi g I hea d ha he ' e ac all finding le e e ienced a lican c ming h gh he ank and he ' e al finding i ' a eall ime-c n ming hi e ce ha e c en l ha e. Finall , I ke a fe e le h ac all e e ne ec i ing UX and he e e alking me ab h he ce i ac all eall c nf ing and c m le and he e' me eal challenge f ad ing ha a a fi - ime UX hi ing in an gani a i n. S i ' i e a big, b ad ange f c nce ning i e he e ha I an ed c e and I'll be g ing in ha i h in de ail da and iding gge i n n h e migh be able d i diffe en l . Bef e I ge ck in he de ail, I an d ch n he fac ha hi i n' a ne c n e a i n. I ' been a h ic, a ic la l in e na i nall , in he US, b al i ' bec ming m e icall l call and I hink ha ' a eall g d hing. I ill be name-d ing Ja ed S l in m e en a i n. He' been king n hi f e a decade. I ill be ha ing he e link n Linked- In af e a d . B he' eall in ed he i e a nd f li and de ign challenge in e m f hi ing UXe . He' al alked c nce n a nd he need hi e he e fec UXe and he ce b il a nd hi
4. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 118 idea f finding he be UXe . And he' , in ead, m ed hi idea f l king f c m a able kill and e e ience a he han he be , hich I hink i eall in e e ing. I ill ac all be alking ha in a f ame k ha I ill e en la e n. N , ela ing back ha Ka ja' been alking ab , he' al flagged ha he e' h ge i e a nd ce in ega d di e i and he' , in a ic la , ken, I g e , i h he US c n e a nd men and e le f c l , b I hink i g e ac he b a d an g ha i en iall di ad an aged hen a l ing f le in ha ' a e ne ce . B da , I j an f c igh in he e n ha e need l k a l call . I d n' hink he e' been en gh f a f c n ha ' been ha ening in he A alian ma ke . S m e ea ch i f c ing n ha da . S hen I anal e he finding f m m e ea ch, I ac all g ed he a ici an in h ee a ea . The fi i 0-5 ea f g f e e ience, and calling he mid eigh . The e mid eigh a e c ming f being j ni and g ad a e and he e e alking ha e e ience. Thi g , i a ac all i e i ing and in e e ing, hi i h e d e ea ch. Wha I lea n i hi g a e ac all eall ha d ake h me de ign challenge , hich a diffe en m in f ie . The ld me ha hei ea n f an ing d de ign challenge a h me i i ga e hem ime e a e and i al all ed hem ac all h he kill ha he ha e, ha he ma n be able a l a eal jec . S ha a in e e ing hea . Tha aid, he al ld me he ' e a g a l f ne le nce he bec me de e a e lea e a le and ha a a bi f a ed
5. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 119 flag f me beca e he mean he ' e finding he ce be a big in e men g he ne i i n and n lea ing hen he ' e needing m e n. S me m e e e ienced UXe e e alking me ab hei c nce n ab hi g and hile he h gh de ign challenge a ibl a ia e, d n' ha e an e ha e e e i n he ce f being a ked f ll . I hink m c nnec i n' n able. I h e i ' balanced . We'll m e n he ne lide. S ha - hen m ing n he ne g , he eni and lead g , hi i e le i h 5 10 ea ' e e ience a ima el and he e a e all gene ali a i n b i hel ca eg i e hem. Wi h hi g , i a a eall diffe en in f ie n ake h me de ign challenge . The e e elling me he fel he e en' a ia e f hem and m f hem had c m le ed hem hen a l ing f hei c en le, hich i in ig ing. Thi g , again, e e elling me he e e ac all d ing f n a l ing f le in he fi lace beca e he e e b c m le e he a lica i n e i emen . And hi i he e he lack f m bili and ca ee g e i n c me in la . Then finall , he la g ha I ke a he ne i h en l ea e e ience, c n l an , manage , di ec , hi g ld me a e diffe en and ha i ha he ac i el declined changed he c n e a i n ha i ha ening a nd ec i men ce if he ' e n ha i h ha ' being a ked f hem. The ake back e and he ac all im e he ce he ' e ge ing he igh e l , n j f hem b f he e n h ' hi ing. The an kn hem el e if i ' he igh i i n f hem. And in e m f h hi ac all la in in e men , I' e ac all d ne he n mbe and i ' i e in ig ing. S ha I f nd i
6. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 120 ha mid eigh e ed me ab 62 h ac i e a le a e i ed and hi a incl ding he ime en e a e a lica i n e i emen and a end in e ie and ha a e aged ab 35 h ac ha g . Seni and lead e e e ing me ha he e e ending a h ing 110 h , 110 h e a e f hei le and hi a e aged 44 h e g , hich i ed me. I ' m e han he j ni and mid eigh e e needing d . And i c m a e e emel i ingl i h ha ' e i ed f c n l an /manage , hi i he e he ' e aken c n l f he c n e a i n, he ' e nl in e ing fi e h an a e age f fi e h ac i e hei ne i i n. S hi eall ai e he e i n f h a e e e ienced eni and lead UXe ha ing in e m e f le ? Thi i me hing ha I hink e need l k a e ha d a an ind and k h e l e i . S an ing ha e b h ide f he di c i n, I' e ken hi e . The ld me he ' e f ll ing he ce e he hink he ' e mean f ll and he ' e finding hem c m le and ime-c n ming. The ' e d ing ha , h gh, beca e he belie e ha ' he a a e echnical kill and he ' e ing manage hei e cei ed hi ing i k. S me f he e hi ing manage fel ca e die e e a be e a f de e mining e e ience. S e eall need nde i i ime mi hing he e and I h e i i . The g ea ne i ha all f he e e le e e eall en hea ing f a diffe en a f d ing hing . S , j bef e e ge ck in he ec nd half f m e en a i n, I ld like in i e all be c n e ing in he cha . I'm n l king a i igh n b ill ha e a l k a i d ing Q&A I
7. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 121 can e nd i , and ha I'm in e e ed in hea ing he e i ha a e he i k ' e ing manage hen ec i ing UXe and h a e managing h e i k . I an e en m in f ie f h e can be d ing hi in a m ch m e eamlined a . I hink he g al he e ill be ing make ec i men ce ea ie and fai e f a lican , e eciall f eni and lead beca e eall , he ' e f en making he g ea e a ea f ind . S ha e an d he e i f ee hei ene g he ' e ending n hi he can in e i back in hei ca ee a h and in hei ac ice. We al an make hi a ce ha b ing be e e l f hi e and I hink e can d ha . S , fi f all, I an alk ab he de ign challenge he e. I hink i ' eall im an ha hile e' e ackn ledging ha he ma be a ia e e f j ni and mid eigh , i ' c i ical ha e e hem i el and i h ca e and e ain and ha ' make e e' e n aking ad an age f ha imbalanced e i a i n hen e le a e en e ing he ind . Wha I hea d eall ngl f m he e le ha ha e had c m le e de ign challenge ecen l i he eall f nd a l f hem didn' ac all a l he le he e e a l ing f . When ' e i ing a b ief de ign challenge, make e i ' a eal life blem, ne ha ' ele an he le and ide inf ma i n hem ha all hem e nd like a UXe i e nd, n j a de igne . Thi i he e i ' eall im an make e ' e g me ne c af ing ha de ign challenge ha nde and ha in . Be - hi i he e e' e ken ea lie da ab b ilding ela i n hi i h eam and i ' eall im an b ild a en e f , e en a he in hen ' e in i ing e le alk ab
8. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 122 king i h , le al ne hen he ' e in eam. Al e na i e de ign challenge , a g ea lace a he e i j eall be clea in j b de c i i n, ke elec i n c i e ia. Le he a lican ell h he ' e i able. Then in he in e ie , ac all eek e am le f c m a able e e ience. Wi h ha , I hink i ' eall im an f hink ab diffe en a f a king e i n . Ja ed S l ha a g ea idea f king ab he jec k ha ' e m d f. I' e g a inging n i e, I'm n i e e ha ha i . S j m ing n, I hink. U e in e ie e h a e c nfiden a king - . Make e ' e g me ne in he in e ie h i c nfiden in a king ab he UX ce . If ' e n c nfiden elf, make e ' e g a hi ing manage in he m in i e meb d f m ide gani a i n be a f ha and hi i he e I ld be gge ing e UX c n l an d ha . S m ing aigh in he a lica i n e i emen g ide, i h hi g he j ni , 0 5 ea g ad a e , ' e l king f e en ial kill a hi in . Whe ea ed hen ' e l king a 5 10 ea h ld be l king f a f c n e e ience. 10 l ea ' e alking e e a ha in ' e l king f e e i e. In e m f he a lica i n e i emen ac he g i ' e e en f m a . A a a ing in , Linked-In file a ed CV and e me . An nline file i g ing gi e a m ch, if n m e inf ma i n ab he candida e han he PDF W d d c ha he ill be iding and al ed ce he am n f k he ' e needing d . In e m f kn ing if ' e ge ing he a lican ' e , he ' e likel be e n an nline file han a d c men he end i a el . A k f f li f m j ni a ed ca e die . And
9. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 123 ha ' ha 'd e ec ing ge f m mid eigh and eni and lead nce he ' e b il e e ience in hei le . Wi h he mid eigh , an a m ing in in e ie ac i i ie i h hem. S b ing he de ign challenge e n e in he in e ie a k hem e nd ne f hei ca e die if i ' eed. M ing n eni and lead . Wi h hi g migh e en an mi i and a k hem facili a e a k h if i ' ele an he le nde ake a h 15 min e de ign ac i i in he in e ie . P en iall i h e e c ld a k hem e en a ca e d in an in e ie a k hem f hei a ach a challenge ha ' ele an he le. N j l king a he in e ie ce i elf. He e, i ' eall im an ha kee hi a eamlined a ible. Wha ld be aiming d i ha e an in e ie ac he b a d ha he fi in f c n ac i h he a lican he e ' e alking hem, he he i be ab h ne, em e, ide c nfe ence in e n, i ac all ha e he hi ing manage n ha in e ie . The e' f ld ea n f ha . One i ha he a lican ha I had ken in m e ea ch a a ing he an ed a k e i n and, eall , he hi ing manage hem el e a e he be - laced e n make in i ie i h he e n ha ' hi ing ab he he n he ' e i able f he le, a k hem h e f ll - n e i n ab hei e e ience. And he ec nd ac i i ha I'd highl ec mmend ha make a ba e, a f in e ie ce , i mee ing he eam and e ing a c l e fi . S d ha i h he g e a a e he in e ie i h a hi ing manage . I ' an ni f b h a ie find if i ' he igh fi . The g I ke aid he f nd ha eall al able. F ll - ac i i ie , he e ill be a ailable f l k in b
10. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 124 e' e al ead c e ed hem gene all . Onl h ld he e ac i i ie a e a a e ac i i ie if need . T ed ce he am n f ime ' e a king f a lican h ld i h ab h ee h ma im m. And j m ing in m final lide he e a nd inf ma i n. S ha I'd like d i ac all be a f he c n e a i n f e l ing hi al ha I'm ing f a d. S m elf and Mag ha e been alking ab hi e he la fe eek and belie e he e' a bi f a ga . We'd like k i h ge he a an ind de el a be e a f d ing hi ec i men ce and al , f c e, he de el men f membe f ind and ha ' Mag ' a ea and e ill be bli hing k n Linked-In and in i ing be a f ha c n e a i n. S lea e c nnec i h and f ll ha e he c ming da and eek . I ill be ing a call UX c n l an and ing ge he a li f e le can each hel i h he a lica i n ce if d n' hink can a k he bing e i n in he in e ie elf ' e n e f ha g d l k like. Thi i a a make e ' e g he igh ce f gani a i n and feel c nfiden ab ha hi ing ce . And I ill be ha ing me f h e a icle f m Ja ed S l beca e he a e a e me. I hink ha b ing ime. H i ha , S e e? D e ha e ime f Q&A? STEVE BATY: We a e igh n, I hink he e' ab 30 ec nd g . TANIA NALLY: N ie . STEVE BATY: In he Q&A anel he e ha been me e i n and