How to successfully onboard into a Design Leader role

How to successfully onboard into a Design Leader role

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UXAustralia

May 14, 2020
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  1. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . www captionslive com au | captionslive outlook com | UX A a a De Leade T da , 14 Ma 2020 Ca i ned b : Rebekah G le i ch & Ke ie C ke
  2. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 97 STEVE BATY: I can hea . I can ee lide . All' g d. O e . CYRIL SECOURGEON: Le ' ge a ed, hen. S hi, e e ne. H e e e ne i ell and afe. I'd like a i h a e i n in he cha f de ign leade . Wha d m l emembe f m fi 90 da in c en le? Wha d m i idl emembe f m fi 90 da in c en le? I'll a he e en a i n and a he end f he e en a i n I'll ha e a l k a he e n e . S f ea ag I had he ni lead a a f he h man-cen ed de ign eam a We ac and i h hind igh , I hink I c ld ha e been be e e a ed f m fi 90 da in ha le. D ing h e fi 90 da I faced me challenge and ac all g me in e e ed in h imi e m ne nb a ding in a de ign leade hi le. S da I k a UBank. I' e been managing a eam f e e ienced de igne . I' e been he e f 1.5 ea . I inhe i ed ha eam. I ed be e en decide and i ' g n 13. T da I ld like ha e me f m lea ning i h . S hi alk i ab imi ing n nb a ding a a e le leade , ha ' he e ec i e I'm aking. H e e , me f he l and he inci le I'm g ing ha e i h da can be ed hen , f e am le, nb a d n de ign leade in eam if need align i h eam a an ime. And f hi alk, I an ed make e I a ching n he igh he m ele an challenge ha de ign leade a e facing face d ing hei fi 90 da in a ne le. And I ggled find me inf ma i n nline beca e i ' i e a ecific ic, igh ? S I decided
  3. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 98 ge he a e and I managed ge 29 e n e f m de ign leade . S i d e n' each a i ical ignificance b I hink i ' g d en gh gi e me an idea f he e f change leade a e facing he e. S I managed ge a nd 50% f h e e nden and 30% f m he S a e . A g d mi f i e f gani a i n and m f he e le leade ha e been leading de ign eam f le han en ea . S da I ld like alk ab h ee hing . Th ee c i ical in ch n d ing fi 90 da in ne leade hi le and he ' e n e en ial. The can ha en a an age. Fi i a e ing en i nmen , ec nd i align i h eam, and he la ne i a ac ing, ge in ac i n . Y ill n ice I n' end m ch ime n he hi d ne beca e d ing he fi 90 da i ' m e ab a e ing and aligning an a . Le ' a i h he a e men . I an ec mmend hi b k The Fi 90 Da . I ' he Bible f e le leade hen i c me nb a ding in a ne le. I ' n ecific de ign leade , i ' f all e le leade he e b a l f he inf ma i n ha i ac all in hi b k i ele an f de ign leade . S I highl ec mmend ead i . In hi b k, Michael Wa kin highligh fi e e i n a k c n i en l all he ke akeh lde in he gani a i n. Th e e i n a e e b ine ien a ed and he k e ell. I e hem a UBank and he k ell f me. Th e e i n a e g ing hel nde and if akeh lde align i h he gani a i n. The ill al hel nde and h hink in il , hich i h hink m e b adl , and I added a i h e i n ha li hich i m e de ign ecific. I ' h ld a e he de ign ma i le el f he gani a i n and h . I kn he defini i n f de ign ma i can be bjec i e
  4. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 99 me ime b ha ' e ac l h I a ked ha e i n, beca e I an ed ee h akeh lde nde and de ign ma i and he e f e n e he ill c me i h. Then hen I a ed a UBank, I al me ime in m calenda lea n ab he b ine . When I a lea n ab he b ine , I mean b i l lea ning ab he d c , lea ning ab c l e, he gani a i n c e and f h. B i ' al ab ing lea n ab h he b ine k , m e like he c g in he machine, if ha make en e. I'll gi e an e am le. UBank bel ng he NAB g . S I needed nde and hen I a ed h inde enden a UBank f m NAB. Wh define he a eg ? H d e jec ge f nded? Wha i he m ne life c cle f he gani a i n? Wha a e he ke b ine mile ne h gh he ea and f h. Kn ing all ha hel ed me make me be e deci i n, m e imel deci i n a nd hen a k f b dge a k f addi i nal membe in he eam. S nde anding he b ine i eall , eall im an , in m e e . F m he e , 30% f e nden f nd aligning i h ke akeh lde be e challenging. And he be a I e nall find align i h ke akeh lde i n hem in de ign ad ca e . Ea ie aid han d ne. B he be a I f nd d ha i ac all c ea e al e, b ing hem al e. S i ' ab alking hei lang age and i ' ab nde anding ha ' ha ening in hei ld and ha can ake a bi f ime. I ' n like ne e i n can be able achie e all ha . B nce kn ha , nce kn h e hing , hen can eall a hel ing hem and making hei life ea ie . And if , a he end f he da , if hel me ne, an ne, making hei life ea ie , and manage e de ign-cen ed me h d d ha , ell, ' e
  5. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 100 n he igh a h n ha e n in a de ign ad ca e. I came ac McKin e a fe eek ag and aid nl a hi d f CEO and hei di ec e can a e c nfiden l ha head f de ign i acc n able f , hich i e ca , b I g e ha ' he ld e li e in. Tha ' di ec l linked he de ign ma i le el f he gani a i n. And I belie e i ' me hing, he a e men f he de ign ma i le el, i ' me hing d d ing he fi 90 da in a f mal a . The e' a l f de ign ma i in m del he e j ick he ne ha feel he m c mf able i h and feel i he m ele an gani a i n, I ld a , and d ing ha a e men ill hel iden if he de ign ga and ill hel , he ef e, b ild de ign a eg m ing f a d. The e a e a d i . Y can ei he d i n n, ba ed n ha ee, ba ed n ha hea and n he c n e a i n had, can ha e a hi d a d ing i , cing i . D ing m fi 90 da a UBank I did i n m n and n I'm ed ing i i h a hi d a beca e I an ge he bjec i i f i and I an he a e men be d ne ac he gani a i n, n j ba ed n m n h gh and e ce i n. A i f , if ' e ing i i n, hich I belie e a l f d , ge in ch i h acc n manage . The migh be able ac all e f m a de ign ma i a e men f gani a i n f f ee. We' e alked ab a e ing, e' e alked ab a e ing en i nmen , n le ' alk ab aligning i h e le leade and eam. Le ' a i h e le leade . B fi I'm g ing a k c e e e beca e I d n' hink ' e g ing like ha ee. S an E cel ead hee . I feel ei d n ha ing an a dience and j making j ke n m n. S ha ' ba icall he li f e i n ha
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    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 101 I' e a ked m e le leade d ing alignmen e i n. If e a a he b m can ee he e i n ab he c m an hich I ched n ea lie . The e' al a e i n ab m eam. A I men i ned, I' e inhe i ed a eam a UBank and he e' e i n a nd c nfi ming e ec a i n . I hink he e' a l f al e a king h e e i n beca e i ' an ni ha e a dee c n e a i n i h e le leade , alk ab leade hi le, alk ab hei leade hi le and find me alignmen he e. I ' im an kn h e f mance ill be mea ed and a k e le leade h d define cce f me? H d e ha l k like? I ' im an a i h hing like ha ? Then aigh f m he fi 90 da b k, I e he fi 90 da lan. Y can find ha lan f f ee nline. I ' e ea find. Ba icall ake a iece f a e , di ide i in h ee c l mn , ne f each m n h, and hen ha e he i i ie , he g al and c me f each m n h. Y fi i in, and hen e ie i i h e le leade and align. A he end f he m n h d an he e ie and m e he ne m n h. S i ' a e e f l l f alignmen . And I highl ec mmend d i n il he end f he 90 da . I ' e ea ge ca gh af e 30, 40, 50 da , ge ca gh in he da da and f ge ab i b i ' ac all e al able d i n il he end. N , le ' alk ab aligning i h eam. F m he e , 75% f e nden f nd aligning i h a eam n i i n, mi i n and a eg be challenging. And m e han 40% ggled i h indi id al challenge ch a e nali , a f king, lack f kill . I'm e me f iden if elf in hi 40%. When i c me aligning i h eam, b i l b ilding a h man ela i n hi , ha ing a ng ela i n hi i h eam i
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    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 102 e emel im an . I'm n g ing alk ab ha da . I'd like f c n he f ll ing h ee in , hich I hink a e al c i ical. Fi ne i hen a ing a ne le ' e babl g ing ha e a l f ne- n- ne i h eam. Y ' e g ing alk ab he a , he e en , he f e i h each f eam membe , hich i g ea . I highl ec mmend hen n he i e ha inf ma i n and eg i h eam and la back ha ' e hea d d ing ne- n- ne . T d ha , I' e ed a ma ke ing SWOT, eng h, eakne , ni and h ea and I ed ha la back ha I hea d and align i h he eam. I ked i e ell. When i c me el ing n i i n a emen , mi i n , e, al e , I' e ed he Team Can a and i ac all ked i e ell. Tha ' a l ha can find f f ee nline and i c me i h a e c m ehen i e g ide n h n a e i n. S i ' an ni f ac all a b ilding he ela i n hi i h eam beca e ha I did a UBank i I did a fe ff- i e fill in ha Team Can a . I k ab a da all in all b i a a g ea e e ci e eall c me ge he and fi in ge he and align n he igh d , n he igh en ence, and i a g d eam b nding in he end. La b n lea , he hi d in i a nd aligning n kill and ca abili ie . S ha ne i e emel im an . I kee a ing e e hing i im an b i i im an . S d ing fi 90 da , a e g ing ha e iden if he kill and ca abili ie ha a e e i ed i hin eam in de gani a i n a eg . In de d ha , I highl ec mmend a mall. The e' me e fanc kill ma i he e b I highl ec mmend ha ac all a mall i h a li f ha d
  8. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 103 kill and f kill , f e am le, ha ' ha I did a UBank. S ha d kill and f kill e le and e le el. Y ake ha he eam, ha ' ha I did and e had a c n e a i n ab i and af e ha I ed i d ing m ne- n- ne and align i h each membe n he kill and ca abili ma i . N i h m eam king n he ne le el I'm d ing me hing a li le bi m e fanc . B he hing i d ing he fi 90 da he eali i ' e g ing ha e k n man diffe en hing ha ill nl be able a i h me hing e im le. And hile ' e d ing all ha alignmen i h eam, hi i a b k I highl ec mmend ead. I hink L c men i ned i hi m ning in he e en a i n. I ' called Radical Cand b Kim Sc . She ked a A le and G gle and he e ha b k, n ecific he fi 90 da b i ' a g ea b k. I ' g inf ma i n a nd h manage c nflic i hin eam. I highl ec mmend hi b k. S e' e alked ab a e ing ne en i nmen , e' e alked ab aligning i h e le leade and eam. Af e ' e d ne all ha , n i ' ime ac , ge in ac i n. S d ing a e men , ' e iden if ing me mid l ng- e m a ea f im emen and a d he end f fi 90 da , a d he end f 90 da , a e babl g ing a lanning and a ac ing n h e a ea f im emen , hich i g ea . F me, a UBank, he h ee a ea f im emen I' e iden ified a e a nd fi b inging he eam ge he , ec nd, like, im ing he efficienc f he eam b d ing a e c e. S me f he ke che ee n he igh - hand ide f he lide a e a f m h gh ce . And he hi d a a be able de ign em. A can ee, he ' e m e mid l ng- e m a ea f im emen . The la in n ha lide alk ab b ilding c edibili . The eali i e e ne i g ing a ch d ing fi
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    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 104 90 da . Y ee a e g ing a ch , eam i g ing a ch and e ec i e i g ing a ch . Fi , be mindf l ab he deci i n make. F e am le, ha ked in e i le gani a i n i n' nece a il g ing k in ne le in ne gani a i n. Al , d n' make change f he ake f making change. Be e mindf l, d n' j m he g n. The la in i a nd ec ing ea l in hich i a g ea a b ild ha c edibili e fa . I ' ab iden if ing mall ac i n ha ha e a ma im m im ac and ma im m i ibili . A UBank, he a I did i a he c m an le el, i I managed d a e en a i n d ing an ff- i e a big a f he ec n m n beha i al ec n mic and e le f nd i in e e ing, ac all . S ha a a g d in. And he ec nd in I had a m e a he eam le el. I managed , b king i h he eam, b i l , imi ing he e e ing ce and making i m e ainable. And ha i i . I c ld babl alk ab hi ic f a l m e ime b ha ' ha I ha e f n . Ha f ca n he c n e a i n n m Linked-In. S feel f ee each if ha e ie ha e e i n . I ld j like ha e a l k a he cha in e m f - STEVE BATY: While d ha . Le me a hank e m ch. Tha a a e me. CYRIL SECOURGEON: Thank , S e e. I'm j ing find he beginning. S mi ed gani a i nal nde anding f de ign di ci line and lling he e ec i n. Tha ' ne ha ' ac all e c mm n in he e . And i ' linked he ma i , he de ign ma i f he
  10. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 105 gani a i n a ell a alignmen i h akeh lde . S , I'll emind ab he e i n I a ked, m i id mem f fi 90 da f nb a ding. T ing b ild m n b ine and la nch d c . Tha ' a e big ne. Pe le' e ec a i n f h I am and h I am he e e mine. Again, che n alignmen and de ign ma i . Ma ia, I'm in eek f . M ha been h e le ha e been, hei , h ne , and ime. Tha c me d n he c l e, igh . I ' eall im an hen ch e - he ne gani a i n ' e g ing k i h, ha e a l k a - ha e a l k a ha c l al elemen beca e i ' j im an . T fig e h ge in l ed in ign ff and li ic f e le a nd. I ' ing find he igh balance be een managing d n, managing and managing ac . D ing he fi 90 da i ' c i ical and be all h ne , a he beginning I babl f c ed m e n m eam and ac and he hing I had c ec d ing h e fi 90 da ickl i he managing ide. Tha a a g d e e ience b al a challenging. Rem e lea ning ce . Ye , I' e had a fe - ha ha been i e challenging nb a d a a e le leade in a em e i a i n. Again, he e' man c n e a i n ha ' ha d and ac all ha ' ne hing I mi he m i h ha em e king i a i n i all h e n ane i a i n and be able ge in ch i h e le i h ha ing , kn , al a ha ing mee ing in he calenda , ha inf mali , I hink i ' i e g d. G d l ck f M nda , Sa ah, e e ci ing. Le me kn h i g e . STEVE BATY: C il, I'll ha e he e. The e a e a c le f e i n in he Q&A anel, he e' a e i n in he Q&A anel, if