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Mckercher_Design_Research_Australia.pdf

UXAustralia
March 20, 2020

 Mckercher_Design_Research_Australia.pdf

UXAustralia

March 20, 2020
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  1. Dimming your light 
 for others to shine: Sharing power

    in social design research or, whoever holds the pen tells the story
  2. “Why am I always 
 being researched?” “Why do people

    I don’t know, 
 know so much about me?” “We’re left with a report that no one 
 can read and no idea what to do with it.” “Why is this report about all the 
 things I can’t do? I don’t see
 my life like that.” 
 “How can a non-Indigenous person write about Indigenous lives?”
  3. Power is the ability to bring about a 
 change

    in your life, or the lives of others. 
 • Being part of a majority group and dominant culture • Inherited privilege • Wellness and ability • Education and knowledge • Connections with powerful people • Experience, reputation and public regard • Perceived creativity • Decision-making authority • Money and financial assets • Effective and influential communication • Extroversion/gregariousness • Physical appearance • Whiteness Excerpt from Beyond Sticky Notes (Forthcoming)
  4. Power is the ability to bring about a 
 change

    in your life, or the lives of others. 
 • Being part of a majority group and dominant culture • Inherited privilege • Wellness and ability • Education and knowledge • Connections with powerful people • Experience, reputation and public regard • Perceived creativity • Decision-making authority • Money and financial assets • Effective and influential communication • Extroversion/gregariousness • Physical appearance • Whiteness 1. What power have you got? 2. Where did you get it from? 3. In whose interests do you exercise it? 4. To whom are you accountable? 5. How can we get rid of you? Tony Benn
  5. System Community Getting what we need… (aquisitive) Respectful, reciprocal, relational

    and useful Rapport solves all Discomfort and forced politeness No time or resource to hear from everyone Why can’t I tell my story? People are hard to reach Systems and consultations are hard to access Making things read better Editing out cultural and social nuance Researching individual behaviours Understanding systems, including of oppression Maintaining the status quo, blind to power and race Self determination, decolonising**, transformative justice*, and healing*** More professional interventions, services, programs More diverse responses, community capacity Reports accepted as stand-ins for real people More seats at the table * Linda Tuhiwai Smith 
 ** Adrienne Maree Brown *** Creative Reaction Lab
  6. What if we got out of the way and supported

    people to tell their own stories? And… increased our systems capacities to listen to them
  7. Researcher as coach. Each person talks to 3-5 people in

    their natural network. 
 10 people of various identities, 50 odd stories Researcher as expert and author. Small team talk to as many people as a project allows
  8. “When people are never asked to give anything back, and

    when the assets they represent are deliberately side-lined, they atrophy. The fact that social needs continue to rise is not due to a fail to consult… It is due to a failure to ask people for their help and use the skills they have.” John Pateman, Ken Williment - Developing Community-Led Public Libraries
  9. Relational 
 Based on existing relationships, unhurried Direct 
 Tools

    and insights for people to make change in their lives, families, communities Affirming 
 Minimising shame and anxiety, understanding the backstory Nuance and subtlety 
 We have the same language, codes and shortcuts
  10. “Whilst research outcomes are undoubtedly important, in many cases the

    process used is of greater importance.” (p.1)
  11. Things that happened… - insight gatherers as leaders and advocates

    - high ownership, input and connection (in oversaturated spaces) - nuance, no homogeneous or mono-cultural findings - high sensitivity, low stigma - people took action on findings, without waiting for programs or services - pride, new skills and perspectives on old issues
  12. “Nobody can discover the world for anybody else. It is

    only after we have discovered it for ourselves that it becomes a common ground and a common bond, and we cease to be alone.” Wendell Berry