The best leaders have empathy

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1. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . www captionslive com au | captionslive outlook com | UX A a a De Leade T da , 14 Ma 2020 Ca i ned b : Rebekah G le i ch & Ke ie C ke
2. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 106 c ld ake a l k. And al , kn , b all mean , kee g ing h gh he cha and e nding me f h e c mmen he e, b hank e m ch. Reall a ecia e aking he ime ha e ha i h . Thank . CYRIL SECOURGEON: M lea e. Thank f ha ing me. STEVE BATY: Thank . OK, j ining ne i Ka . The ' e g ing be alking ab he im ance f em i nal in elligence and em a h in de ign leade . Hi, Ka . Welc me and hank . KAT BAK: H a e g ing? Reall g d be he e. Read g ? STEVE BATY: Yeah. O e , hank . KAT BAK: A e me. N blem. I'll a m li le ime . I ill j ha e he c een n . Thi i in e e ing. Ge ing me echnical diffic l ie al ead . I j had all Z m. S ab hi . STEVE BATY: Tha ' al igh . KAT BAK: Tha h ld k. Sha e c een and he e e g . Can ee ha , e e ne? STEVE BATY: Ye . KAT BAK: G ea . I'm b i l he e g ing alk a li le bi ab em a h a a leade hi kill. N , m alk' g ing be f m i e a e nal e ec i e, b i l , and bef e I begin, I an ed
3. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 107 ackn ledge he adi i nal ne f he land ha I'm eaking n. I'm he e in Ken ing n, Melb ne, hich i he land f he K lin na i n. I an a e ec elde a , e en and eme ging and ackn ledge ha e eign a ne e ceded. Bef e e j m in em a h a a leade hi kill I'll alk ab m elf. I'm a an -n n-bina , I'm a UX de igne m ecen l i h In e id T a el. Y can find me n T i e . I end a l f ime an ing n he e and I'm en ab UX and a l f he hing I alk ab g ing f a d in hi e en a i n. S ha I belie e in, and ha ill find in hi e en a i n i ing m kill , e e ience , and i ilege a l f cial change. S j m ing aigh in em a h a a leade hi kill. Again, bef e e a , an he mall ca ea . I an alk ab fi em a h a a b d. We ee a l f em a h a hing, i al ignalling, hing like ha , he e e alk ab em a h n a face le el and ca ing ab e le b ha can be all ell and g d b e need make e h e in en i n a en' j in en i n and e' e ge ing ac i n a ell. S i ' all e g d a elf n he back b le ' g a li le dee e in ha . S ackn ledgmen f em a h a a b d a he m men and e' e ing a id ha . S bef e I d j m in em a h a a leade hi kill, I did an alk ab fi ha i leade hi and hi e m ch inf m h e' e g ing alk ab em a h a a leade hi kill. S i ' a h ge a ea f d in he cial cience i h l f a ache . The e' We e n ch l f h gh , he e' Ea e n ch l f h gh and i hin h e he e' a ia i n . Gene all e g b he We e n defini i n hich i a ce f cial infl ence he e a e n can enli he aid and f he in he acc m li hmen f a c mm n a k. S ha ' e ag e and ba ed
4. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 108 n a l f em and c e and a m i n ha a e blema ic, f e am le, ha i he c mm n a k, h decide he c mm n a k, h e a e im ing cial infl ence, ha i he ha e and e f hi aid and f he , h a e he e he ? S e can ee ha he e migh be me i e i h he c e f ha leade hi i and ha ' me hing be ca ef l f a ell and ha ' h I an alk ab em a h a a leade hi kill. I ' n adi i nall een a ne nle i ' kind f infl ence he and ha can be e ck g nd a ell. S e kn ha em and c e , b i l , f m hi lide he e and f m b ade idea ha e' e eeing ac he ld, e kn ha he ' e n i e king. The d n' eflec e e he di e e and a ied cie ha e ha e. We can ee ha i h ine ali ie ac he gl be. S c en em and c e a en' king. Tha ' e b i . We can ee ha a l in b k , a icle , I mean if e an hing like hi in G gle, ill find c n le e am le , g ing n T i e . If li en an min i e ed e n me ne h i ma ginali ed a e n he a , ha ' ha ill ee. The e' me e am le he e f me b k ha a e g d e am le f he e e ee echn l g g ing ng i h he infl ence f b i l a e le beca e e can' eall j a ha echn l g did i , beca e e b il ha . S l king a ha , I an alk ab ha i em a h . Af e e' e l ked a leade hi , ha i em a h n he he hand. S em a h i a kill. I ' a kill ha can de el and lea n b he e a e diffe en e f em a h and e'll alk a li le bi ab h e. S em a h , gene all e ee abili nde and and ha e he feeling f an he e n. S l king a ha , e an l k a em i nal
5. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 109 in elligence fi . I ' e imila em a h , ha ' he diffe ence he e? Whe e can e ee he e la ? S a a n he la lide, he abili nde and and ha e he feeling f an he i ha em a h i . B em i nal in elligence i imila l he abili ec gni e he em i n and n em i n , di ce n be een diffe en feeling and label hem a ia el and e ha g ide hinking and beha i . The la in he e i he e e ee em a h kind f in ac i n and ha ' eall he e I ee em i nal in elligence and leade hi c ming h gh and h em a h i im an ha and h h e hing all kind f c nnec . S ha ' he abili manage adj em i n ada en i nmen achie e a g al. Again, he e, ee me imila i ie i h ha leade hi i . The e' a c mm n a k be e f med and hen al ee he a i a f em a h ha c me in hi , nde anding, di ce ning feeling , ha ing feeling . S g ing f a d, he h ee e f em a h . Wha a e he ? S can hink ab em i nal em a h a he fi ne. Tha ' e m ch ba ed n, b i l , feeling . Em i n , h ical en a i n , mi ing each he ' ne n . S migh hink f being able ee me ne c ing and ac all ge ing a li le l m in h a elling i h ea feeling ha ache in che and he kind f idea ab em i n being c n agi , ma be me ne mile and mile . The e' al c gni i e em a h ba ed n h gh , nde anding in ellec . The diffe ence he e i migh b e e ha me ne ha been im ac ed b me hing me ne ha aid and nde and ha he a e feeling a ce ain a , b i l . The ' e been im ac ed b ha . Y n ice ha c gni i el ha e icked n ha . Y migh n be ha ing he feel , he em i nal em a h b ' e icked n ha c gni i el .
6. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 110 The la ne i c m a i n. Tha ' ba ed n in ellec and feeling b hen ing ha ge he , and hi i he e ee he link again i h em i nal in elligence and leade hi , ing ha ge he i h ac i n. S hi i he kind f em a h ha c n ide a h le e n and hi i he kind f em a h ha I'm alking ab hen i c me leade hi . N nece a il j feeling he em i n and em a hi ing i h ha e n, n j kn ing b al ha ing ha c m a i n and being c m elled ac i n and ha ' he e e ee he e la i h em i nal in elligence and hen leade hi a ell. B h d e em a h inf m ha ? S h d e ee em a h in ac ice? One eall in e e ing a icle ha I a i e a ime ag a f ndamen al f effec i e all hi and I hink hi i a eall in e e ing a icle ha can be in e e ed a h e can lead i h em a h and ha c m a i na e e f em a h he e he e' ac all ac i n, n j feeling c gni i e a a ene . S effec i e all hi . The fi e i nde anding i ilege and ha ' e la ing, I g e , a ea f i ilege, he he ma be hi e, middle cla , he he en ni e i , he he c ld aff d g ni e i , hing like ha . Unde anding ha i ilege i and h ha im ac he cie ha e li e in and a indi id al e le. Effec i e all hi al alk ab am lif ing and em e ing he e le, e eciall e le ha d n' ha e he ame i ilege a . Th e h a e e ed min i ie . The hi d ne i h lding elf acc n able. I ' all ell and g d belie e in em a h and ha e c m a i n and ha e ac i n and ac all make change , b i l , d i h e e ience and nde anding and em a h . B i ' al im an h ld elf acc n able and eali e ha a en' he a i f all e le and migh be ac all a f h e blema ic em and enf cing hem
7. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 111 in n a and n ge defen i e ab ha . S i ' al a a lea ning ce , I find em a h and nde anding effec i e all hi and i ' a f c n in e ec i nali and ha ha i . The f h ne, bef e I j m in in e ec i nali , i i i i ing im ac e in en . Thi ne kind f c me in la hen I hink ab a l gie . S ne a l g migh be I'm ha feel ha a a ed I'm ha ha I' e aid h . S aking he n ff he ic im, a i e e, and nde anding n e n ibili and ha ' al g d i h h lding elf acc n able. The f c n in e ec i nali , b i l he e i he la ne and I ill alk a li le bi m e ab ha . S ha i in e ec i nali ? I am b i l n he ce f all kn ledge n hi . I' e lea n ab i m elf. I' e ied e ea ch i m elf and, again, I d n' ha e all he an e . I ' a lea ning ce . S he e m a c ined back in '89 b a black femini named Kimbe l C en ha and i ' ab h e kind f need i e nde and h a ec f ne' li ical, b i l hei iden i , hing like gende , ace, cla , e ali , abili , c mbined c ea e diffe en e f di c imina i n. S i ' al an anal ic f ame k. I kn all m e ea che he e ill be e e ci ed ab hi , ali a i e anal ic f ame k. And h ha iden ifie h e in e l cking em f e and h h e em f e affec ma ginali ed e le in cie . S i ' ab h e in e l cking f m f e , h he link di c imina i n and h h e diffe en in e ec ing in f di c imina i n can c ea e a diffe en e e ience, a ni e e e ience. S m e e ience a a an -n n-bina e n i n g ing be he ame a me ne' e e ience a a an man h li e n he ide f A alia in Pe h, f e am le. And ha g e dee e and m e la e ed he m e in e ec i n ha e face.
8. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 112 The m im an a i he e f in e ec i nali , i ' a he iden if h he e e la ing em f e i n, ca eg ie f iden i , and h he im ac e le and in i i n and make he e ela i n hi , ake he e ela i n hi in acc n , hen e' e king i h cial and li ical e i . S ha ' changing c e and nde anding he diffe en a ha c e e la and can em e me e le and e he and h hif ha d namic e can all ge n m e f an e en la ing field i , I g e , h I ld ee he e f in e ec i nali and h ha la in effec i e all hi and hen king a a leade . Tha ' f nde anding ha i ilege a a leade i i e ecial and i i n a a manage , again, he e i i e ni e in ha a e effec i el hel ing he e e le d ha he d . N I'm g ing j m in a c le f e b ief e nal e am le f h ha ' la ed f me e nall in he in e ec i n ha I am a a f. S me e nal e am le and b iefl , bef e I alk ab i , I'm g ing be alking ab he in e ec i n f, kn , being a an -n n-bina e n and al a e n h e e ience men al heal h i e and ha ' me hing I' e been g ing h gh a l ecen l a ell, and I'm i e en ab ha and ill ee he e e ience ha I' e had he e and h leade hi i h em a h ha hel ed f a i le effec . S n mbe ne i f a h man- -h man c nnec i n. Thi i me hing I e e ienced a m la j b ecen l i h In e id he e I a ggling i h men al heal h i e and I a a a a in m e nal an i i n he e I a g ing ge ge and he e a l f ba ie f me and I a ggling a k and I f nd m manage , J le , a ached me m e in a h man a and g kn me a a h man being. Wh a e ? Wha d need? H d k? H can I
9. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 113 facili a e j b and en i nmen make i ha can d he be k ha can d ? S ha ' ne a f em a h and leade hi , f eeing me ne n a h man le el and nde anding h e diffe en a ha ma be em migh be ge he in k lace and he a e k ha migh n be king f ecificall m elf and h can e hif h e make i k f . J m ing f a d he ec nd e am le, again, an he e nal e am le, he la ne i a li le bi m e b ad. Lif a climb. I eall l e hi idea and ha ' ab f ha ing i ilege and he ni ie ha ge i h h e h a e n he a h d n' ha e he ame i ilege ha d . S , again, hi i m e e ience a In e id T a el, king i h an an h l gi named Alice. She a king n a a e ha a g ing be g ing an e ic c nfe ence, he E ic c nfe ence hich i me kind f c a an h l gi c nfe ence. I ' e ci ing in Rh de I land and he a alking ab he e ea ch me h d and h ha a n he i ed in de ign and h h e me h d can c me ge he ha e eall g d c me ha a e eall e f c ed. Alice a g ing e en hi iece f k a hi c nfe ence and he n ed ha , like, I had been in l ed in he k and in i ed me f bmi m k a a f ha a ell, incl ded m name, alked ab m de ign k, and b e en l af e he e en a i n he' been c n ac ed b me ni e i ie , me i e big ni e i ie in Ame ica alk ab ge ing ha anal i and ha ca e d in me c ic l m k, I g e , f anal i , h h e di ci line can k ge he c ea e be e c me . Tha a eall ama ing be a f ha a ell. S he la ne I an ed alk ab , n ecificall ab me,
10. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 114 b i ' ab li ening. S hi i e m ch ab am lif and em e , b i l , and h lding elf acc n able. B I f en n ice ha e b ild a l f digi al and eal life c mm ni ie and he ' e eall im an , b i l , h man c nnec i n i me hing ha e all need. B ha I find i e a ha e h e c mm ni ie f eflec h e al ead a e, hich i g ea , b e al find ha e' e n hea ing he ice . S h d nd elf i h in h ical and digi al c mm ni ie ? Wh e ice a e eeing a he f ime line? I i al a Ma k Z cke be g? I i a hi e d de b in ech h i alking ab bi c in a e e eeing diffe en ice h a e alking ab he , ma be hi i n acce ible me. Ma be hi i n ec e me ne h i in m i i n, in m in e ec i n. S ha i eall ha I an ed highligh he e, h a e li ening ? And he e' l f l be able anal e h ' e f ll ing n T i e In ag am, hing like ha , b I al enc age d ha in n life a ell, n icing h e e le in ffice, I g e , a bi ha d a he m men hen e' e all king a h me. B h a e n ge ing hei ice li ened a m ch, h a e a f im ac ed c mm ni ie b migh n be c n l ed di ec l . And f b ing h e ice in and ha ' a eall im an a , I hink, f f leading i h em a h i al e ing back and li ening and ha ' a big a f leade hi , I hink, a ell a m ch a i i anding n a m n ain i h ick and a ing le ' g f a d and ge he big hing. S he main idea I'm ing ge ac he e f m he a f he e en a i n i ha c en em and c e a en' eall king and e kind f e he idea f em a h , b em a h in ac i n h gh leade hi , and ing i ilege a leade , b e and f dec n c h e e i e em . S if i ' n king, ma be i i n' a j m he CEO and ge e e hing changed all he a
11. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 115 d n, i ' g ing ake i m n h and, like, ci il li iga i n and h kn ha . Ma be i ' ab j b e ing hing in n a , in n ace, i hin n e and i hin n i ilege and e lacing hem i h a be e c e, be e idea , diffe en e le b il and diffe en c e ha a e b il b and f , like, a be e eflec i n, a m e j , a m e a ied, a m e - I mean, a m e mi eflec i n f he cie ha e ha e ha ' di e e and a ied and e g ea and bea if l and n ne ha e kind f hea en gh f m. Tha ' all I' e g f . Thank . S ba icall leade hi i h em a h , lea e, i ' n j ab being nice. I'm d ne. STEVE BATY: Thank e m ch, Ka . Tha a fab l . Thank . KAT BAK: N blem. I ee e ha e me Q&A e i n . STEVE BATY: If ha e ime j m in and an an e in ha cha , ha ld be a e me if c ld. KAT BAK: I d e n' an gi e me hem, ha ' OK. He e he a e. STEVE BATY: We can c hem e if need be. KAT BAK: A e me. J a l f hanking me. Thank m ch. B , eah, I ill j m in and ha e a l k a h e e i n and I ill an e hem. Plea e feel f ee f ll me n T i e an hing like ha . I ill be ing me link he a icle and he link d i h in e ec i nali , ech, em , and c e , all he ff I ge e ci ed ab . S hank e m ch.