Upgrade to Pro — share decks privately, control downloads, hide ads and more …
Sign up for free

2020 - Building an experience design research p...

Avatar for UX Y'all UX Y'all
September 25, 2020
Design
550
0

2020 - Building an experience design research program

UX Y'all 2020 Session with Dan Schantz and Dan Mauney

Avatar for UX Y'all

UX Y'all

September 25, 2020

More Decks by UX Y'all

See All by UX Y'all
Breaking Down the Distinctions Evaluating AI generated Web Designs - Laura Ruel
Avatar for UX Y'all uxyall
0
210
Redefining UX Design in the Age of Generative AI - Will Ryan
Avatar for UX Y'all uxyall
0
240
How to critique other people’s designs without pissing them off - Ingrid Towey & Jess Schaefer
Avatar for UX Y'all uxyall
0
160
Are we breaking people with our designs - Steve Banfi
Avatar for UX Y'all uxyall
0
200
The Breaks Design Thinking Workshop - Sara Sosnowski
Avatar for UX Y'all uxyall
0
210
Are you ready willing and able to lead a UX Research and Design team? - La Tosca Goodwin
Avatar for UX Y'all uxyall
0
150
Breaking the Research Paradigm: Unlearning Biases and Fostering Inclusive UX - Rachel Rodney
Avatar for UX Y'all uxyall
0
170
Breakthrough User Research with Trauma Informed Practices - Sumonthip Gmitro & Michiko Stas
Avatar for UX Y'all uxyall
0
140
Decolonizing Your Design System Unveiling Biases and Revolutionizing Inclusion - Michelle Chin
Avatar for UX Y'all uxyall
0
200

Other Decks in Design

See All in Design
Jun Wei Portfolio 2026
Avatar for Wong Jun Wei wjw100788
PRO
1
310
【CEDEC2026】『Shadowverse: Worlds Beyond』続編開発におけるUIデザイン・アニメーション演出の「超進化」 ～継承と挑戦を両立するデザイン手法～
Avatar for Cygames, Inc. cygames
PRO
3
5.2k
個人理念（自分の言葉）の言語化ワークショップ
Avatar for 加来幸樹 SIGNCOSIGN kakukoki
1
300
Техники структурирования беседы с собой, заказчиком и командо
Avatar for Andrew Shapiro ashapiro
0
300
デザなに#1「問いのデザイン」の紹介LT
Avatar for @Garyuten garyuten
0
110
Frontier
Avatar for Renny Wang rwang05
0
220
柔軟性のあるUIで、多くの環境でアプリを活躍させる/iOSDC26
Avatar for noppefoxwolf noppefoxwolf
0
920
富山デザイン勉強会_生成AIを使ったデザイン制作2026最新版.pdf
Avatar for keita keita_yoshikawa
0
110
富山デザイン勉強会_デザイン思考.pdf
Avatar for keita keita_yoshikawa
3
190
AVI 2026 Keynote "Vision-Driven Design"
Avatar for Hiroshi Ishii ishii_mit
0
160
言幹と言葉（Stems & Leaves）
Avatar for 加来幸樹 SIGNCOSIGN kakukoki
0
220
全員がアウトプットを出せる時代、 誰を採用する?
Avatar for NishaMe nishame
0
680

Featured

See All Featured
Mozcon NYC 2025: Stop Losing SEO Traffic
Avatar for Sam Torres samtorres
1
560
Large-scale JavaScript Application Architecture
Avatar for Addy Osmani addyosmani
515
110k
The Anti-SEO Checklist Checklist. Pubcon Cyber Week
Avatar for Ryan Jones ryanjones
0
250
The Hidden Cost of Media on the Web [PixelPalooza 2025]
Avatar for Tammy Everts tammyeverts
2
500
Digital Ethics as a Driver of Design Innovation
Avatar for Per Axbom axbom
PRO
1
430
Deep Space Network (abreviated)
Avatar for Tony Rice tonyrice
0
320
Making Projects Easy
Avatar for Brett Harned brettharned
120
6.8k
The untapped power of vector embeddings
Avatar for Frank van Dijk frankvandijk
2
1.9k
Put a Button on it: Removing Barriers to Going Fast.
Avatar for kastner kastner
60
4.6k
Principles of Awesome APIs and How to Build Them.
Avatar for Keavy McMinn keavy
128
18k
No one is an island. Learnings from fostering a developers community.
Avatar for Antonio thoeni
21
3.8k
We Analyzed 250 Million AI Search Results: Here's What I Found
Avatar for Josh Blyskal joshbly
1
2k

Transcript

  1. © 2020 Truist Financial Corporation. BB&T®, SunTrust®, the BB&T logo,

    SunTrust logo, and Truist are service marks of Truist Financial Corporation. All rights reserved.

  2. https://www.barrons.com/press-release/bb-t-now-truist-named-no-1-mobile-banking-app-among-national-u-s-banks-by-j-d-power-01591785388?tesla=y&tesla=y https://www.forrester.com/report/The+US+Customer+Experience+Index+2020/-/E-RES161037 App Store ratings are as of September 2020

  3. https://media.truist.com/2020-06-10-BB-T-now-Truist-Named-No-1-Mobile-Banking-App-Among-National-U-S-Banks-by-J-D-Power

  4. https://www.cghjournal.org/article/S1542-3565(20)30922-8/fulltext

  5. https://www.cghjournal.org/article/S1542-3565(20)30922-8/fulltext

  6. None
  7. None
  8. None

  9. Listen to Client Feedback

  10. Listen to Client Feedback

  11. Listen to Client Feedback

  12. Listen to Client Feedback Top Tasks

  13. Listen to Client Feedback Top Tasks https://alistapart.com/article/what-really-matters-focusing-on-top-tasks

  14. Listen to Client Feedback Top Tasks https://alistapart.com/article/what-really-matters-focusing-on-top-tasks

  15. Listen to Client Feedback Top Tasks XD Performance Benchmark

  16. Listen to Client Feedback Top Tasks XD Performance Benchmark

  17. Listen to Client Feedback Top Tasks XD Performance Benchmark ✓

    ✓ ✓ ✓

  18. Listen to Client Feedback Top Tasks XD Performance Benchmark ↑

  19. Listen to Client Feedback Top Tasks XD Performance Benchmark

  20. Design Prototype Deploy

  21. Design Prototype Community Research Deploy

  22. Design Prototype Community Research Ask A User M T W

    TH F Deploy

  23. Design Prototype Community Research Ask A User Usability Test !

    Deploy ! ! !

  24. Design Prototype Deploy Community Research Ask A User Usability Test

    Listen to Client Feedback Top Tasks XD Performance Benchmark Listen to Client Feedback

  25. Design Prototype Deploy Community Research Ask A User Usability Test

    Listen to Client Feedback Top Tasks XD Performance Benchmark Listen to Client Feedback
  26. None
  27. None

  28. Iterative Research Example Dan

  29. None

  30. Feedback

  31. Feedback Community

  32. Feedback Community

  33. Feedback Community

  34. Community

  35. = Community Ask a User

  36. Ask a User

  37. Feedback Community

  38. Feedback Community Ask a User

  39. Listen to Client Feedback Top Tasks XD Performance Benchmark Prioritization

    Design Prototype Deploy Community Research Usability Test Ask A User Listen Impacts
  40. None

  41. Thank You Q & A Section