Upgrade to Pro — share decks privately, control downloads, hide ads and more …

2020 - Building an experience design research p...

Avatar for UX Y'all UX Y'all
September 25, 2020
Design
0
480

2020 - Building an experience design research program

UX Y'all 2020 Session with Dan Schantz and Dan Mauney

Avatar for UX Y'all

UX Y'all

September 25, 2020
Tweet

More Decks by UX Y'all

See All by UX Y'all
Breaking Down the Distinctions Evaluating AI generated Web Designs - Laura Ruel
Avatar for UX Y'all uxyall
0
140
Redefining UX Design in the Age of Generative AI - Will Ryan
Avatar for UX Y'all uxyall
0
130
How to critique other people’s designs without pissing them off - Ingrid Towey & Jess Schaefer
Avatar for UX Y'all uxyall
0
91
Are we breaking people with our designs - Steve Banfi
Avatar for UX Y'all uxyall
0
120
The Breaks Design Thinking Workshop - Sara Sosnowski
Avatar for UX Y'all uxyall
0
130
Are you ready willing and able to lead a UX Research and Design team? - La Tosca Goodwin
Avatar for UX Y'all uxyall
0
86
Breaking the Research Paradigm: Unlearning Biases and Fostering Inclusive UX - Rachel Rodney
Avatar for UX Y'all uxyall
0
120
Breakthrough User Research with Trauma Informed Practices - Sumonthip Gmitro & Michiko Stas
Avatar for UX Y'all uxyall
0
83
Decolonizing Your Design System Unveiling Biases and Revolutionizing Inclusion - Michelle Chin
Avatar for UX Y'all uxyall
0
140

Other Decks in Design

See All in Design
Liquid GlassとApp Intents
Avatar for touyou touyou
0
460
CMS管理画面のアクセシビリティ
Avatar for Rikiya Ihara / magi magi1125
8
2.5k
企画を動かすデザイナーの思考！「広げて絞る」アプローチ。
Avatar for Hikida Kan hikidakan
0
200
Spectrum Tokyo_ デザイナーが事業責任者になってみた
Avatar for Woo seop Shin shin_2
0
160
組織はみんなでつくる。デザイナーが仕掛ける急拡大する組織のカルチャーづくり
Avatar for Kasumi Morita mkasumi
0
670
The Spectacular Lies of Maps
Avatar for Per Axbom axbom
PRO
1
320
Ana Cortes Visual Development Portfolio 2025
Avatar for Ana Belen Cortes Diaz haruanleb
0
120
街・都市という眼差し。まちづくりにおける規範と実践
Avatar for S.SAKAMON sakamon
0
160
AI時代に問われる、リサーチの感受性──地域⇄大企業の現場から見えた「違和感」との向き合い方
Avatar for Muture muture
PRO
0
140
1年目デザイナーが実践する、チーム貢献のための2つのアプローチ
Avatar for kinomi kinomidesign
0
120
Marpで推しCSSスライドを作ろう！ / marp-with-favorite-css
Avatar for ふじえもん fujiemon
0
700
decksh object reference
Avatar for Anthony Starks ajstarks
2
1.3k

Featured

See All Featured
The Art of Programming - Codeland 2020
Avatar for Erika Heidi erikaheidi
56
14k
Writing Fast Ruby
Avatar for Erik Berlin sferik
630
62k
Easily Structure & Communicate Ideas using Wireframe
Avatar for Afnizar Nur Ghifari afnizarnur
194
16k
Making Projects Easy
Avatar for Brett Harned brettharned
120
6.4k
Music & Morning Musume
Avatar for Bryan Veloso bryan
46
6.9k
Reflections from 52 weeks, 52 projects
Avatar for Jefferson Lam jeffersonlam
355
21k
Exploring the Power of Turbo Streams & Action Cable | RailsConf2023
Avatar for Kevin Liebholz kevinliebholz
36
6.1k
StorybookのUI Testing Handbookを読んだ
Avatar for Shingo Yamazaki zakiyama
31
6.2k
Leading Effective Engineering Teams in the AI Era
Avatar for Addy Osmani addyosmani
7
660
RailsConf & Balkan Ruby 2019: The Past, Present, and Future of Rails at GitHub
Avatar for Eileen M. Uchitelle eileencodes
140
34k
KATA
Avatar for Megan Lloyd mclloyd
PRO
32
15k
Testing 201, or: Great Expectations
Avatar for Joseph Mastey jmmastey
45
7.7k

Transcript

  1. © 2020 Truist Financial Corporation. BB&T®, SunTrust®, the BB&T logo,

    SunTrust logo, and Truist are service marks of Truist Financial Corporation. All rights reserved.

  2. https://www.barrons.com/press-release/bb-t-now-truist-named-no-1-mobile-banking-app-among-national-u-s-banks-by-j-d-power-01591785388?tesla=y&tesla=y https://www.forrester.com/report/The+US+Customer+Experience+Index+2020/-/E-RES161037 App Store ratings are as of September 2020

  3. https://media.truist.com/2020-06-10-BB-T-now-Truist-Named-No-1-Mobile-Banking-App-Among-National-U-S-Banks-by-J-D-Power

  4. https://www.cghjournal.org/article/S1542-3565(20)30922-8/fulltext

  5. https://www.cghjournal.org/article/S1542-3565(20)30922-8/fulltext

  6. None
  7. None
  8. None

  9. Listen to Client Feedback

  10. Listen to Client Feedback

  11. Listen to Client Feedback

  12. Listen to Client Feedback Top Tasks

  13. Listen to Client Feedback Top Tasks https://alistapart.com/article/what-really-matters-focusing-on-top-tasks

  14. Listen to Client Feedback Top Tasks https://alistapart.com/article/what-really-matters-focusing-on-top-tasks

  15. Listen to Client Feedback Top Tasks XD Performance Benchmark

  16. Listen to Client Feedback Top Tasks XD Performance Benchmark

  17. Listen to Client Feedback Top Tasks XD Performance Benchmark ✓

    ✓ ✓ ✓

  18. Listen to Client Feedback Top Tasks XD Performance Benchmark ↑

  19. Listen to Client Feedback Top Tasks XD Performance Benchmark

  20. Design Prototype Deploy

  21. Design Prototype Community Research Deploy

  22. Design Prototype Community Research Ask A User M T W

    TH F Deploy

  23. Design Prototype Community Research Ask A User Usability Test !

    Deploy ! ! !

  24. Design Prototype Deploy Community Research Ask A User Usability Test

    Listen to Client Feedback Top Tasks XD Performance Benchmark Listen to Client Feedback

  25. Design Prototype Deploy Community Research Ask A User Usability Test

    Listen to Client Feedback Top Tasks XD Performance Benchmark Listen to Client Feedback
  26. None
  27. None

  28. Iterative Research Example Dan

  29. None

  30. Feedback

  31. Feedback Community

  32. Feedback Community

  33. Feedback Community

  34. Community

  35. = Community Ask a User

  36. Ask a User

  37. Feedback Community

  38. Feedback Community Ask a User

  39. Listen to Client Feedback Top Tasks XD Performance Benchmark Prioritization

    Design Prototype Deploy Community Research Usability Test Ask A User Listen Impacts
  40. None

  41. Thank You Q & A Section