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2020 - Building an experience design research program
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UX Y'all
September 25, 2020
Design
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2020 - Building an experience design research program
UX Y'all 2020 Session with Dan Schantz and Dan Mauney
UX Y'all
September 25, 2020
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Transcript
© 2020 Truist Financial Corporation. BB&T®, SunTrust®, the BB&T logo,
SunTrust logo, and Truist are service marks of Truist Financial Corporation. All rights reserved.
https://www.barrons.com/press-release/bb-t-now-truist-named-no-1-mobile-banking-app-among-national-u-s-banks-by-j-d-power-01591785388?tesla=y&tesla=y https://www.forrester.com/report/The+US+Customer+Experience+Index+2020/-/E-RES161037 App Store ratings are as of September 2020
https://media.truist.com/2020-06-10-BB-T-now-Truist-Named-No-1-Mobile-Banking-App-Among-National-U-S-Banks-by-J-D-Power
https://www.cghjournal.org/article/S1542-3565(20)30922-8/fulltext
https://www.cghjournal.org/article/S1542-3565(20)30922-8/fulltext
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Listen to Client Feedback
Listen to Client Feedback
Listen to Client Feedback
Listen to Client Feedback Top Tasks
Listen to Client Feedback Top Tasks https://alistapart.com/article/what-really-matters-focusing-on-top-tasks
Listen to Client Feedback Top Tasks https://alistapart.com/article/what-really-matters-focusing-on-top-tasks
Listen to Client Feedback Top Tasks XD Performance Benchmark
Listen to Client Feedback Top Tasks XD Performance Benchmark
Listen to Client Feedback Top Tasks XD Performance Benchmark ✓
✓ ✓ ✓
Listen to Client Feedback Top Tasks XD Performance Benchmark ↑
Listen to Client Feedback Top Tasks XD Performance Benchmark
Design Prototype Deploy
Design Prototype Community Research Deploy
Design Prototype Community Research Ask A User M T W
TH F Deploy
Design Prototype Community Research Ask A User Usability Test !
Deploy ! ! !
Design Prototype Deploy Community Research Ask A User Usability Test
Listen to Client Feedback Top Tasks XD Performance Benchmark Listen to Client Feedback
Design Prototype Deploy Community Research Ask A User Usability Test
Listen to Client Feedback Top Tasks XD Performance Benchmark Listen to Client Feedback
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Iterative Research Example Dan
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Feedback
Feedback Community
Feedback Community
Feedback Community
Community
= Community Ask a User
Ask a User
Feedback Community
Feedback Community Ask a User
Listen to Client Feedback Top Tasks XD Performance Benchmark Prioritization
Design Prototype Deploy Community Research Usability Test Ask A User Listen Impacts
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Thank You Q & A Section