Moving from awareness to action: Designing inclusive and accessible experiences

UX Y'all Keynote Session with Regine Gilbert

Transcript

1. Moving from Awareness to Action: Inclusive and Accessible Design Regine Gilbert Designer, Educator, Author
2. 2 Inclusive Design and Inclusion “Accessible design focuses on the outcome or end result of a design project. ... Inclusive design is closely related to accessibility, but rather than an outcome, it's a methodology for how to approach design. It's a process for creating a design that can be used by a diverse group of people.” Cameron Chapman
3. “An exclusion habit is the belief that whoever starts the game also sets the rules of the game. We think we don’t have power to change a game, so we abdicate our accountability. We keep repeating the same behaviors, over and over.” Kat Holmes, Author of Mismatch Design
4. websit e Let’s begin with some terms we should all get familiar with
5. 5 Identity, Culture, and Technology: Identity management - the way individuals make sense of their multiple images concerning the sense of self in in different social contexts
6. 6 Self Reflexivity - A process of learning to understand oneself and one’s position in society Learning about others - it is important to remember that the study of culture is actually the study of other people.
7. Ableism Ableism is discrimination and social prejudice against people with disabilities or who are perceived to have disabilities. Ableism characterizes persons as defined by their disabilities and as inferior to the non-disabled. Ableism is systematic, the institutional devaluing of bodies and minds deemed deviant, abnormal, defective, subhuman, less than… Ableism is violence. Do you include people with disabilities in your design process? Are your design solutions intended to be used by your future-self? Does your product promote an inclusive language? The Designers Critical Alphabet Lesley-Ann Noel, PhD
8. Assumptions Our inferences and ideas are often based on assumptions that we haven’t thought about critically. A critical thinker is attentive to assumptions because they are sometimes incorrect or misguided. What are your assumptions about what the people and the context that you are researching? Have you double-checked the truth of your assumptions? The Designers Critical Alphabet Lesley-Ann Noel, PhD
9. Bias Bias is disproportionate weight in favor of or against one thing, person , or group compared with another, usually in a way to be considered unfair. Self-Correction against implicit or unconscious bias takes a lot of conscious work. Have you acknowledge your biases and tried to counter them by trying to understand the perspective of others? The Designers Critical Alphabet Lesley-Ann Noel, PhD
10. Justice (social) Social justice is concerned with the just relationship between individuals and their society, often considering how privileges, opportunities, and wealth ought to be distributed among individuals. How can you use your design concept to advance a social justice agenda? The Designers Critical Alphabet Lesley-Ann Noel, PhD
11. Marginalization Marginalization is the process where something or someone is pushed to the edge of a group and is treated as insignificant or peripheral. How does your design disrupt the marginalization of people? If you work with marginalized groups, how will you ensure that the work is developed from their perspective and not your own? The Designers Critical Alphabet Lesley-Ann Noel, PhD
12. Self Awareness Self Awareness is having a clear perception of your personality, including strengths, weaknesses, thoughts, beliefs, motivation, and emotions. Self Awareness allows you to understand how other people perceive you, your attitude and your responses to them in the moment. How can you become self-aware enough to realize how self-aware you are not? The Designers Critical Alphabet Lesley-Ann Noel, PhD
13. Transformative Research Transformative research is a synonym for emancipatory research. It is a research framework that centers the experiences of marginalized communities, includes analysis of power differentials that have led to marginalization, links research findings to actions intended to mitigate disparities and has an agenda for change. How is your work transformative? The Designers Critical Alphabet Lesley-Ann Noel, PhD
14. Unlearning Oppression Some everyday practices seem normal and go unquestioned but discriminate against minorities. Many well-intended people are unaware that their actions are oppressive. Oppression affects both the oppressed and the oppressors. To unlearn oppression, we must acknowledge our everyday oppressive practices and engage in critical self-reflection with the aim of becoming actively anti-oppressive. What will you do to unlearn oppressive behaviors? The Designers Critical Alphabet Lesley-Ann Noel, PhD
15. You You play an active role in change and transformation. You have the agency to question what is happening around you and to take action as a response. Design may be one form of response. What are the attitudes needed to be a manager, change agent, facilitator or researcher? The Designers Critical Alphabet Lesley-Ann Noel, PhD
16. The Designers Critical Alphabet created by Lesley-Ann Noel, PhD is available on Etsy
17. By design “Everything around us has been designed -- even systems of inequality.” Antionette Carroll
18. Don’t Make Assumptions about your Audience
19. • Ability • Age • Gender • Ethnicity • Socioeconomic status Things to consider when creating experiences
20. Over 1.3 billion people! People with disabilities worldwide constitute an emerging market similar in size to the population of China (2019).
22. 47% of Accessibility Errors happen in Design Deque
23. WEBAIM MILLION In February 2020, WebAIM conducted an accessibility evaluation of the home pages for the top 1,000,000 web sites
24. • There was an average of 59.6 errors per home page. • Users with disabilities would expect to encounter software detectable errors on 1 in every 13 elements with which they engage. • 97.8% of home pages had software detectable WCAG 2.0 Level AA non-compliance
25. 001 ACCESS MULTIPURPOSE Most Common Errors 85% Low Contrast Lorem ipsum dolor sit amet, consectetur sed libero in amet, consectetur sed 68% Missing Alternative Text 58% Empty Links 52.8% Missing input labels 33.1% Missing Document Language 25% Empty Buttons
26. 7 principles 1. Equitable Use 2. Flexibility in Use 3. Simple and Intuitive use 4. Perceptible Information 5. Tolerance for Error 6. Low Physical Effort 7. Size and Space for Approach and User Universal Design
27. 1. Equitable Use Color Contrast High Contrast helps users with low vision or when outside in the sun Use Color Contrast Checker! Universal Design
28. 2. Flexibility in Use Resizing Text Users should be able to read text and make it larger or smaller as needed Universal Design
29. 3. Simple and Intuitive Use WTF What’s the focus Don’t let users get lost - keep it simple Universal Design
30. 4. Perceptible Information Information Architecture Organize information so it makes sense Universal Design
31. 5. Tolerance for Error Allow for Undo/Redo Let users correct errors that occur due many times to unclear design Universal Design
32. 6. Low Physical Effort Forms! Make forms that don’t require more information is needed for their goal of using the product Universal Design
33. 7. Size and Space for Approach and Use Think of all users Users may not have use of both hands or may use alternative to keyboards Universal Design
34. Equitable Use Color Contrast Easy to Read Hard to read Hard to read Hard to read
35. Text over images can be hard to read
36. Add background to text
37. What can designers do?
38. Information + Experience = Knowledge
39. Inclusive Designers Toolkit
40. Empathy Vs Compassion
41. “If you start small and build on what you have, you can continue to multiply that into something greater, while picking up all the valuable lesson along the way. You learn all of the secrets to the game on your way up.” Nipsey Hussle
42. Last Question: What will you do to make a more equitable future?
43. 43 Thank you Rg1508@nyu.edu Twitter @reg_inee