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Conversational Design Theory: The Conversational Interaction Loop

Voxable
November 14, 2018

Conversational Design Theory: The Conversational Interaction Loop

Voxable

November 14, 2018
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  1. #givevoice @voxable voxable.io Conversational Design Theory: 
 The Conversational Interaction

    Loop Austin Chat UX | November 2018 Lauren Golembiewski CEO & Co-Founder, Voxable
  2. #givevoice @voxable voxable.io Voxable helps companies design and develop conversational

    interfaces as well as teaches teams strategy and process. Not much Wanna hang out? Hey, what's up? What about drinks tomorrow at 7? 12>00 PM Active Now Henri Liriani Home 100% 12>00 PM Let's You I return space 123 M N B V C X Z L K J H G F D S A P O I U Y T R E W Q Aa
  3. #givevoice @voxable voxable.io - Automatic speech recognition (ASR) - Text

    input and messaging app affordances The Core Technology Listen
  4. #givevoice @voxable voxable.io Where Does Automatic Speech Recognition (ASR) Happen?

    Browsers - Web Speech API Alexa Google Assistant Siri
  5. #givevoice @voxable voxable.io Total $15.00 1 Hacker Way Menlo Park,

    CA 94025 Ship to Visa 4405 Paid with Description Item Name Order confirmation Let's go! Share See who's speaking at Talkabot Speakers Let's go! Share Find out what is happening when Schedule Let's go! Share Get your foundation pieces to build from Shop our favorite items ! Add to cart Description Title View Details Description Title View Details Description Title View Details Description Title View Details Description Title View Details Button The Messenger Platform provides you with tools to create a bot to engage in conversation with people. 9:41 AM ! Schedule " Speakers # More Send a message... Schedule Menu Speakers Supports Buy Tickets Messaging App Affordances
  6. #givevoice @voxable voxable.io What Does NLU Do? “Show me flights

    from Austin to 
 Newark leaving next Monday 
 after 4pm.” departure city destination city date time INTENT: FLIGHTSEARCH
  7. #givevoice @voxable voxable.io Where Does NLU Happen? NLU as a

    service happens in platforms like Dialogflow, LUIS, Rasa, and Watson Built into platforms like Alexa Custom built by a team of data scientists and linguists
  8. #givevoice @voxable voxable.io Process Bot intelligence manages the context of

    the user, the application, and the conversation The Core Technology
  9. #givevoice @voxable voxable.io Respond - Audio feedback - synthesized or

    recorded voices - Messaging app affordances The Core Technology
  10. #givevoice @voxable voxable.io The Core Technology Listen Automatic Speech Recognition

    (ASR) Messaging UI Understand Natural Language Understanding (NLU) Process Bot Intelligence Respond Synthesized Voice Messaging UI The Conversational Interaction Loop