Conversational Design Theory: The Conversational Interaction Loop

Transcript

1. #givevoice @voxable voxable.io Conversational Design Theory: 
 The Conversational Interaction Loop Austin Chat UX | November 2018 Lauren Golembiewski CEO & Co-Founder, Voxable
2. #givevoice @voxable voxable.io Voxable helps companies design and develop conversational interfaces as well as teaches teams strategy and process. Not much Wanna hang out? Hey, what's up? What about drinks tomorrow at 7? 12>00 PM Active Now Henri Liriani Home 100% 12>00 PM Let's You I return space 123 M N B V C X Z L K J H G F D S A P O I U Y T R E W Q Aa
3. #givevoice @voxable voxable.io The Core Technology Listen Understand Process Respond Conversational Interaction Loop
4. #givevoice @voxable voxable.io - Automatic speech recognition (ASR) - Text input and messaging app affordances The Core Technology Listen
5. #givevoice @voxable voxable.io
6. #givevoice @voxable voxable.io Where Does Automatic Speech Recognition (ASR) Happen? Browsers - Web Speech API Alexa Google Assistant Siri
7. #givevoice @voxable voxable.io Total $15.00 1 Hacker Way Menlo Park, CA 94025 Ship to Visa 4405 Paid with Description Item Name Order confirmation Let's go! Share See who's speaking at Talkabot Speakers Let's go! Share Find out what is happening when Schedule Let's go! Share Get your foundation pieces to build from Shop our favorite items ! Add to cart Description Title View Details Description Title View Details Description Title View Details Description Title View Details Description Title View Details Button The Messenger Platform provides you with tools to create a bot to engage in conversation with people. 9:41 AM ! Schedule " Speakers # More Send a message... Schedule Menu Speakers Supports Buy Tickets Messaging App Affordances
8. #givevoice @voxable voxable.io Understand Natural language understanding (NLU) gives meaning to text and extracts structured data The Core Technology
9. #givevoice @voxable voxable.io What Does NLU Do? “Show me flights from Austin to 
 Newark leaving next Monday 
 after 4pm.” departure city destination city date time INTENT: FLIGHTSEARCH
10. #givevoice @voxable voxable.io Where Does NLU Happen? NLU as a service happens in platforms like Dialogflow, LUIS, Rasa, and Watson Built into platforms like Alexa Custom built by a team of data scientists and linguists
11. #givevoice @voxable voxable.io Process Bot intelligence manages the context of the user, the application, and the conversation The Core Technology
12. #givevoice @voxable voxable.io Respond - Audio feedback - synthesized or recorded voices - Messaging app affordances The Core Technology
13. #givevoice @voxable voxable.io The Core Technology Listen Automatic Speech Recognition (ASR) Messaging UI Understand Natural Language Understanding (NLU) Process Bot Intelligence Respond Synthesized Voice Messaging UI The Conversational Interaction Loop
14. voxable.io howdy@voxable.io Give your business a voice with Voxable.