$30 off During Our Annual Pro Sale. View Details »

Troubleshooting WooCommerce Subscriptions Renewal_Siew Kam Onn / 蕭錦安

Troubleshooting WooCommerce Subscriptions Renewal_Siew Kam Onn / 蕭錦安

Overview of WooCommerce Subscriptions Renewal

places where renewal can trip
places to look for clues
Case studies of some renewal failures

WordCamp Taipei

December 28, 2019
Tweet

More Decks by WordCamp Taipei

Other Decks in Technology

Transcript

  1. Troubleshooting WooCommerce Subscriptions Renewal

  2. • Stages in Renewal • Understanding the Notes • Case

    studies Agenda
  3. Stages in Renewal https://docs.woocommerce.com/document/subscriptions/renewal-process/

  4. Subscription notes

  5. Subscription Related Orders, Notes

  6. Order Notes, Related Orders

  7. Subscription Related Orders

  8. Order notes

  9. Case 1

  10. Case 1

  11. Case 1

  12. Case 1 • List • Goes • Here

  13. Case 2

  14. Case 2 – related orders

  15. Case 2

  16. Case 2

  17. Case 3

  18. Case 3 Related Order

  19. Case 3 Subscription Notes

  20. Case 3 Order Notes

  21. Case 4

  22. Case 4 Related Orders

  23. Case 4 Order Notes

  24. Case 4 Subscription Notes

  25. Case 4 Scheduled Actions

  26. Case 4 Retry Rules

  27. Case 4 Plugins

  28. Case 4 Plugin Editor

  29. Siew Kam Onn Happiness Engineer kam.onn.siew@automattic.com Thank You

  30. Automatic Retries

  31. Early Renewal

  32. WP Cron https://docs.woocommer ce.com/document/subscr iptions/develop/complete -guide-to-scheduled- events-with- subscriptions/

  33. Related Orders

  34. Subscription vs Order https://docs.woocommerc e.com/document/subscript ions/orders/#section-1

  35. Subscription screenshot including order items, item meta

  36. Failed Payment Retry https://docs.woocommerc e.com/document/subscript ions/failed-payment-retry/

  37. Useful plugins https://fieldguide.automa ttic.com/woocommerce- extensions- guide/woocommerce- subscriptions/helpful- plugins-mini-plugins-and- gists-for-woocommerce- subscriptions/

  38. Troubleshoot Cron issue https://fieldguide.automa ttic.com/woocommerce- extensions- guide/woocommerce- subscriptions/diagnose- cron-issues- subscriptions/

  39. Process a renewal manually https://docs.woocommer ce.com/document/subscr iptions/add-or-modify-a- subscription/#section-15

  40. Scheduled action errors more generally, along with how to diagnose

    where in the process things have failed and how to repair subscriptions https://docs.woocommer ce.com/document/subscr iptions/scheduled-action- errors/
  41. How to uncancel a subscription https://til.prospress.com/ un-cancel-subscription/