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Troubleshooting WooCommerce Subscriptions Renewal_Siew Kam Onn / 蕭錦安

Troubleshooting WooCommerce Subscriptions Renewal_Siew Kam Onn / 蕭錦安

Overview of WooCommerce Subscriptions Renewal

places where renewal can trip
places to look for clues
Case studies of some renewal failures

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WordCamp Taipei

December 28, 2019
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Transcript

  1. Troubleshooting WooCommerce Subscriptions Renewal

  2. • Stages in Renewal • Understanding the Notes • Case

    studies Agenda
  3. Stages in Renewal https://docs.woocommerce.com/document/subscriptions/renewal-process/

  4. Subscription notes

  5. Subscription Related Orders, Notes

  6. Order Notes, Related Orders

  7. Subscription Related Orders

  8. Order notes

  9. Case 1

  10. Case 1

  11. Case 1

  12. Case 1 • List • Goes • Here

  13. Case 2

  14. Case 2 – related orders

  15. Case 2

  16. Case 2

  17. Case 3

  18. Case 3 Related Order

  19. Case 3 Subscription Notes

  20. Case 3 Order Notes

  21. Case 4

  22. Case 4 Related Orders

  23. Case 4 Order Notes

  24. Case 4 Subscription Notes

  25. Case 4 Scheduled Actions

  26. Case 4 Retry Rules

  27. Case 4 Plugins

  28. Case 4 Plugin Editor

  29. Siew Kam Onn Happiness Engineer kam.onn.siew@automattic.com Thank You

  30. Automatic Retries

  31. Early Renewal

  32. WP Cron https://docs.woocommer ce.com/document/subscr iptions/develop/complete -guide-to-scheduled- events-with- subscriptions/

  33. Related Orders

  34. Subscription vs Order https://docs.woocommerc e.com/document/subscript ions/orders/#section-1

  35. Subscription screenshot including order items, item meta

  36. Failed Payment Retry https://docs.woocommerc e.com/document/subscript ions/failed-payment-retry/

  37. Useful plugins https://fieldguide.automa ttic.com/woocommerce- extensions- guide/woocommerce- subscriptions/helpful- plugins-mini-plugins-and- gists-for-woocommerce- subscriptions/

  38. Troubleshoot Cron issue https://fieldguide.automa ttic.com/woocommerce- extensions- guide/woocommerce- subscriptions/diagnose- cron-issues- subscriptions/

  39. Process a renewal manually https://docs.woocommer ce.com/document/subscr iptions/add-or-modify-a- subscription/#section-15

  40. Scheduled action errors more generally, along with how to diagnose

    where in the process things have failed and how to repair subscriptions https://docs.woocommer ce.com/document/subscr iptions/scheduled-action- errors/
  41. How to uncancel a subscription https://til.prospress.com/ un-cancel-subscription/