Upgrade to Pro — share decks privately, control downloads, hide ads and more …

Tools to skyrocket your customer support in 5 simple steps - Γεωργία Τσιαμαντά

Tools to skyrocket your customer support in 5 simple steps - Γεωργία Τσιαμαντά

WordCamp Thessaloniki 2019

Όλοι μας κάποια στιγμή έχουμε βρεθεί αντιμέτωποι με το χάος που έχει δημιουργηθεί από τα συσσωρευμένα μηνύματα χρηστών μας. Και επιπλέον τα κανάλια από τα οποία έρχονται είναι πολλά: διαφορετικές διευθύνσεις email, Facebook, Instagram, Twitter, forums, κ.α.

Σε αυτή την ομιλία θα δούμε 5 εύκολα βήματα, που θα σας βοηθήσουν να βελτιώσετε την ποιότητα των παρεχόμενων υπηρεσιών σας και να μειώσετε τον χρόνο εξυπηρέτησης κατακόρυφα. Συγκεκριμένα θα μιλήσουμε για ticketing systems που διαθέτουν integrations με το WordPress και θα αναλύσουμε βέλτιστες πρακτικές που μπορείτε να αξιοποιήσετε.Εξάλλου η άψογη εξυπηρέτηση των πελατών σας, είναι κάτι που σας κάνει να ξεχωρίζετε από τον ανταγωνισμό.

All of us have at some point been confronted with the chaos created by our stacked user messages. And in addition the channels they come from are many: different email addresses, Facebook, Instagram, Twitter, forums, etc.

In this talk we will take a look at 5 easy steps to help you improve the quality of your services and reduce service time sharply. In particular, we will talk about ticketing systems that integrate with WordPress and analyze best practices that you can take advantage of. Excellent customer service is what sets you apart from the competition.

WordPress Greek Community

October 12, 2019
Tweet

More Decks by WordPress Greek Community

Other Decks in Technology

Transcript

  1. Tools to skyrocket your customer support in 5 simple steps

  2. Your Website Is A Salesperson, Not A Business Card

  3. Happy customers • Profit • Advocacy • Loyalty

  4. Contact us • Emails • Contact forms • Phone •

    Social Media • Widgets
  5. How it looks today for you • No time to

    handle both support and new business • 3rd party problems • Collaboration within the team
  6. How the customer feels • Frustrated • Anxious • Threats

    to leave
  7. HOW TO SKYROCKET SUPPORT?

  8. SELECT an omni-channel support tool Shared Inbox for all agents

    All communication channels in one inbox
  9. CREATE a knowledge base Customer self-help knowledge base Round-the-clock help

  10. REMOVE emails Remove [email protected], [email protected], [email protected],
 [email protected], [email protected] Keep just

    a contact form
  11. ADD widgets Increase engagement Use it as a messenger for

    chatting
  12. MEASURE your support KPIs Make data driven decisions Improve your

    support strategy
  13. Case study Kayako integration with WordPress

  14. Install the plugin

  15. Configure the messenger

  16. Final outcome

  17. Let’s connect georgiatsiamanta.com rewundo.com [email protected]