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Tools to skyrocket your customer support in 5 simple steps - Γεωργία Τσιαμαντά

Tools to skyrocket your customer support in 5 simple steps - Γεωργία Τσιαμαντά

WordCamp Thessaloniki 2019

Όλοι μας κάποια στιγμή έχουμε βρεθεί αντιμέτωποι με το χάος που έχει δημιουργηθεί από τα συσσωρευμένα μηνύματα χρηστών μας. Και επιπλέον τα κανάλια από τα οποία έρχονται είναι πολλά: διαφορετικές διευθύνσεις email, Facebook, Instagram, Twitter, forums, κ.α.

Σε αυτή την ομιλία θα δούμε 5 εύκολα βήματα, που θα σας βοηθήσουν να βελτιώσετε την ποιότητα των παρεχόμενων υπηρεσιών σας και να μειώσετε τον χρόνο εξυπηρέτησης κατακόρυφα. Συγκεκριμένα θα μιλήσουμε για ticketing systems που διαθέτουν integrations με το WordPress και θα αναλύσουμε βέλτιστες πρακτικές που μπορείτε να αξιοποιήσετε.Εξάλλου η άψογη εξυπηρέτηση των πελατών σας, είναι κάτι που σας κάνει να ξεχωρίζετε από τον ανταγωνισμό.

All of us have at some point been confronted with the chaos created by our stacked user messages. And in addition the channels they come from are many: different email addresses, Facebook, Instagram, Twitter, forums, etc.

In this talk we will take a look at 5 easy steps to help you improve the quality of your services and reduce service time sharply. In particular, we will talk about ticketing systems that integrate with WordPress and analyze best practices that you can take advantage of. Excellent customer service is what sets you apart from the competition.

WordPress Greek Community

October 12, 2019
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  1. Tools to skyrocket
    your customer
    support
    in 5 simple steps

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  2. Your Website Is A
    Salesperson,
    Not A Business Card

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  3. Happy customers • Profit
    • Advocacy
    • Loyalty

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  4. Contact us
    • Emails
    • Contact forms
    • Phone
    • Social Media
    • Widgets

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  5. How it looks today
    for you
    • No time to handle both support and new
    business
    • 3rd party problems
    • Collaboration within the team

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  6. How the customer
    feels
    • Frustrated
    • Anxious
    • Threats to leave

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  7. HOW TO
    SKYROCKET
    SUPPORT?

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  8. SELECT
    an omni-channel
    support tool
    Shared Inbox for all agents
    All communication channels in one inbox

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  9. CREATE
    a knowledge base
    Customer self-help knowledge base
    Round-the-clock help

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  10. REMOVE
    emails
    Remove contact@, support@, info@,

    hello@, sales@
    Keep just a contact form

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  11. ADD
    widgets
    Increase engagement
    Use it as a messenger for chatting

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  12. MEASURE
    your support KPIs
    Make data driven decisions
    Improve your support strategy

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  13. Case study
    Kayako integration
    with WordPress

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  14. Install the plugin

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  15. Configure the messenger

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  16. Final outcome

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  17. Let’s connect
    georgiatsiamanta.com
    rewundo.com
    [email protected]

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