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Toda equipa deveria dar suporte

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Avatar for Amarildo Lucas Amarildo Lucas
March 29, 2019
Business
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Toda equipa deveria dar suporte

Nesta apresentação falo sobre diversas vantagens que podemos adquirir ao literalmente permitir que toda equipa faça suporte ou atendimento ao cliente.

Avatar for Amarildo Lucas

Amarildo Lucas

March 29, 2019
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Transcript

  1. TODA EQUIPA DEVERIA DAR SUPORTE!!! Amarildo Lucas ~ [email protected]

  2. "O cliente tem sempre razão". Se alguma vez o cliente

    não ter razão. Releia a regra acima. 2

  3. NUNCA ASSUMA ▪ Conhecimento ▪ Vocabulário ▪ Habilidade técnica/informática 3

  4. Olá! Amarildo Lucas Fundador @usekamba 4

  5. SEJA FLEXÍVEL E ENSINE • Identifique o vocabulário • Use

    os termos certos • Capturas de telas/vídeos > texto/mensagem • Listas e passo a passos 1.

  6. AUTOMATIZE

  7. SIMPATIA

  8. INICIATIVA

  9. TODO MUNDO DEVE DAR/ENTENDER O SUPORTE • Não fui contratado

    para ISSO • Empatia > Números em um DASHBOARD • Emails Emails Emails • Só dá certo se tiver levantamento de dados 4.

  10. OBRIGADO PERGUNTAS POR FAVOR?

  11. Créditos Especial obrigado à equipa da KAMBA que me faz

    aprender diariamente sobre estes assuntos. ▪ www.usekamba.com 11