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Why is There a Marble in Your Nose?

Why is There a Marble in Your Nose?

Every experience matters. We all bring a variety of expertise and lessons learned from previous roles or industries - and this is a good thing! It allows us to think outside the box and challenge the status quo, and to include perspectives that would otherwise be lost or overlooked. Having a wider breadth of experience and knowledge makes us better testers, and I hope that my talk inspires you to think about how your prior jobs have impacted and improved the way you work in software testing as well.

Angela Riggs

August 15, 2019
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  1. @angelariggs_ #CAST2019 ☎ Disney call center agent " Elementary teacher

    Early childhood teacher $ Developer intern QA Engineer / Tester
  2. @angelariggs_ #CAST2019 Empathy Change management Coaching Communication Learning from failure

    Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  3. @angelariggs_ #CAST2019 Empathy Change management Coaching Communication Learning from failure

    Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  4. @angelariggs_ #CAST2019 Empathy Change management Coaching Communication Learning from failure

    Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  5. @angelariggs_ #CAST2019 Empathy Change management Coaching Communication Learning from failure

    Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  6. @angelariggs_ #CAST2019 Empathy Change management Coaching Communication Learning from failure

    Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  7. @angelariggs_ #CAST2019 Asking an engineer to adjust their code ✅

    Director approval on a policy update Trying out a team process change
  8. @angelariggs_ #CAST2019 Empathy Change management Coaching Communication Learning from failure

    Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  9. @angelariggs_ #CAST2019 Can do independently Can do with guidance Beyond

    current abilities Zone of Proximal Development
  10. @angelariggs_ #CAST2019 We learn, retain knowledge, and improve the most

    when we succeed at something that challenges us.
  11. @angelariggs_ #CAST2019 Empathy Change management Attention Communication Learning from failure

    Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  12. @angelariggs_ #CAST2019 “I can’t believe you didn’t catch that bug”

    vs “Nice work on getting that incident resolved”
  13. @angelariggs_ #CAST2019 Recall negative feedback more often Tendency to dwell

    on negative events Negative experiences register more quickly
  14. @angelariggs_ #CAST2019 Empathy Change management Coaching Communication Learning from failure

    Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  15. @angelariggs_ #CAST2019 Empathy Change management Coaching Communication Learning from failure

    Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  16. @angelariggs_ #CAST2019 Daily releases vs large feature rollouts Bugfix vs

    incident response policy Acceptance testing vs end-to-end testing
  17. @angelariggs_ #CAST2019 Empathy Change management Coaching Communication Learning from failure

    Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  18. @angelariggs_ #CAST2019 Empathy Change management Coaching Communication Learning from failure

    Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  19. @angelariggs_ #CAST2019 Empathy Change management Coaching Communication Learning from failure

    Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  20. @angelariggs_ #CAST2019 Empathy Change management Coaching Communication Learning from failure

    Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  21. @angelariggs_ #CAST2019 Empathy Change management Coaching Communication Learning from failure

    Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity
  22. @angelariggs_ #CAST2019 Empathy Change management Coaching Communication Learning from failure

    Mediation Cultural awareness Building relationships Teaching people Curiosity Core needs Leading through influence Adaptability Perspective Understanding emotions Equity