Remotely Operated: Managing Scattered Teams

Companies are increasingly recognizing the viability of remote teams, and many managers are finding them tasked with effectively supporting scattered teams. If a company has long embraced the remote model, then this support is done within the context of existing organizational structures and norms. However, if the company adopted the remote model under duress, then managers have to learn how to operate in new ways while learning new competencies. Using the analogy of flying a drone, this talk will help managers support remote teams and improve their performance.

Transcript

1. Remotely
   Operated
   Managing Scattered Teams
   

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2. @anjua
   n
   HELLO!
   I’m Anjuan Simmons
   Engineering Coach
   Help Scout
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3. @anjua
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   THE NEW ERA OF
   SCATTERED
   TEAMS
   Remote First versus Remote
   Forced
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8. @anjua
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   SELF
   MANAGEMENT
   All remote is local
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    SELF-MANAGEMENT
    ▰ Healthy teams need healthy
    managers
    ▰ Model behavior
    ▰ Maintain air support
    Self-care sets you up to be a better
    manager.
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    COMMUNICATION
    Strong signals cut through
    noise
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    COMMUNICATION
    ▰ Deliriously Repeat Yourself (DRY)
    ▰ Documentation
    ▰ Tailoring Communication
    Clear communication keeps your team
    moving in the right direction.
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    PERSON
    MANAGEMENT
    You have to get personal
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    PERSON MANAGEMENT
    ▰ Onboarding
    ▰ Individual Attention
    ▰ Recognition
    Giving individual attention to the
    people you manage mitigates the
    effects of remote isolation.
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17. @anjua
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    REMOTE OPERATIONS
    Self
    Management
    Self-care sets you
    up to be a better
    manager.
    Communication
    Clear
    communication
    keeps your team
    moving in the
    right direction.
    Person
    Management
    Giving individual
    attention to the
    people you
    manage
    mitigates the
    effects of remote
    isolation.
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18. @anjua
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    THANKS!
    Let’s make this a conversation!
    You can find me at
    @anjuan & hello@AnjuanSimmons.com
    

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