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Tester at the Table and the Tester in my Head (Abstractions 2019)

Tester at the Table and the Tester in my Head (Abstractions 2019)

Talk as given at Abstractions in Pittsburgh August 2019

Do you want to make an impact? Do you want your work to reach people far and wide? Do you know which of your responsibilities will have this far-reaching impact?

Through 15 years of software development, Adrian P. Dunston has had opportunities to work with dedicated and talented QA professionals. And now he has a little tester in his head.

As the tester at the table, you have an opportunity to set high standards of quality not only in products and processes but in the developers you work with. And by building quality developers, your impact can reach every project and every other developer they work with thereafter. At the very least, you can make life easier on the next poor sap that gets to QA their code.

So how does one go beyond improving products and start improving teams? How do you build up the little testers in their heads? Based on extensive reading and years of working with and without the support of QA professionals, Adrian will show you:

* How to mold quality-minded developers
* How to use repetition and story to get your ideas stuck in their heads
* How to instill habits they can use and take with them
* And why exposure to good QA person can be invaluable to a young developer

Adrian Dunston

August 21, 2019
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Transcript

  1. @bitcapulet
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    The tester at
    the Table!
    with
    Adrian P. Dunston
    And the Tester
    in my Head

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  2. @bitcapulet
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    Story
    Time
    2

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  3. @bitcapulet
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    QA professional James Dooley

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  6. 6
    Adrian P. Dunston (he/him)
    [email protected]
    @bitcapulet

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  7. 7
    Adrian P. Dunston (he/him)
    [email protected]
    @bitcapulet

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  8. @bitcapulet
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    Spread a quality Mindset

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    Spread a quality Mindset
    9
    Maker

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  10. @bitcapulet
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    Spread a quality Mindset
    10
    Maker Making

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    Spread a quality Mindset
    11
    Maker Making Made

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    How?
    Why?
    How?
    How?
    How?

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    Computer Science is no more about
    computers than astronomy is about
    telescopes.
    - Edsger Dijkstra

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    ? ? ?
    ?
    ?

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    Software quality is not about lack
    of bugs. Quality software is about
    making users into badasses.
    -Kathy Sierra

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  23. @bitcapulet
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    Quality is a form of love

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    Maker Making Made

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    How?
    Spread a quality mindset
    How?
    How?
    How?

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    Angie Jones
    @techgirl1908

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    Hiya! I'm
    Sydney.

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  38. @bitcapulet
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    Because ants
    are amazing.

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  39. @bitcapulet
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    And maybe
    because you
    told your artist
    to "have fun
    with this one."

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  40. @bitcapulet
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    1.
    listen to qa
    They're experts in their field.
    40

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  41. @bitcapulet
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    What do
    41

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  42. @bitcapulet
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    He's going to say
    we break things.

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  43. @bitcapulet
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    We do not break
    things.

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  44. @bitcapulet
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    Developers don't
    create software.

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  45. @bitcapulet
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    Mysteries...

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    ?

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  51. @bitcapulet
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    All software is
    collaboration.

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  52. @bitcapulet
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    Users are the least qualified,
    most expensive testers.

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  54. @bitcapulet
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    Optimism

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    Optimism Skepticism

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  56. @bitcapulet
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    Quality is the hidden
    ingredient in all of our
    products. But it’s
    consumed just like
    everything else.
    QA professional Mike Baldwin says...

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  57. @bitcapulet
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    QA Professionals help
    create software

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  58. @bitcapulet
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    And...

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    I mean throw a
    bullet on that
    and give me
    three more.

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  60. @bitcapulet
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    QA Professionals
    ● Help create software

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  61. @bitcapulet
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    QA Professionals
    ● Help create software
    ● Keep the mental model
    of the product

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  62. @bitcapulet
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    QA Professionals
    ● Help create software
    ● Keep the mental model
    of the product
    ● Advocate for users

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  63. @bitcapulet
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    QA Professionals
    ● Help create software
    ● Keep the mental model of
    the product
    ● Advocate for users
    ● Act as morale centers

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  64. @bitcapulet
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    QA professional Jenny Bramble says...
    Team morale seems to
    directly correlate with
    software quality.

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  65. @bitcapulet
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    Now tell dear
    listeners what
    they should be
    doing.

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  66. @bitcapulet
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    listen
    66

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  67. @bitcapulet
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    Story
    Time
    67

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    You don't say...

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    10010010
    10100011

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  76. @bitcapulet
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    $$$ $$

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  77. @bitcapulet
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    Ignoring QA's expert advice is a
    dangerous norm across industries.

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  78. @bitcapulet
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    Listen on purpose

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  79. @bitcapulet
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    Listen on purpose
    ● Give them space to talk.

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    The new feature's
    broken in the test
    environment.

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  81. @bitcapulet
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    Works on my
    machine.

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  82. @bitcapulet
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    What's the
    behavior you're
    seeing?

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  83. @bitcapulet
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    Listen on purpose
    ● Give them space to talk.
    ● Ask them to weigh in.

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  84. @bitcapulet
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    Are we good on this?

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  85. @bitcapulet
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    Yes.

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  86. @bitcapulet
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    QA, what are we missing?

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  87. @bitcapulet
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    Listen on purpose
    ● Give them space to talk.
    ● Ask them to weigh in.
    ● Accept their influence.

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  88. @bitcapulet
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    I don't want to spend the
    manpower on spinning up a
    new QA environment.

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  89. @bitcapulet
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    Did you read the
    risk assessment?

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  90. @bitcapulet
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    Yes, I'll do it.
    ...I just don't want to.

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  91. @bitcapulet
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  92. @bitcapulet
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    QA Professionals
    ● Co-creation
    ● Mental model
    ● Advocacy
    ● Morale

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  93. @bitcapulet
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    Listen on purpose
    ● Give space
    ● Ask them
    ● Accept influence

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  94. @bitcapulet
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    1. Listen
    to QA
    Spread a quality mindset

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  95. @bitcapulet
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    2.
    amplify QA's voice
    Through repetition,
    catch-phrases, and stories.
    95

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  96. @bitcapulet
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    Story
    Time
    96

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    Story
    Time
    97

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    What's your
    estimate?
    I'll grab QA so we
    can discuss it.

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  102. @bitcapulet
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    Show that
    one again.

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  103. @bitcapulet
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    Show it
    again!

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  104. @bitcapulet
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    What's your
    estimate?
    I'll grab QA so
    we can discuss it.

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  105. @bitcapulet
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    I'll grab QA so
    we can discuss it.

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  106. @bitcapulet
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    Thank you.

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  107. @bitcapulet
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    Find the
    107

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  108. @bitcapulet
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    Father-in-law
    Catch-phrases
    108

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  109. @bitcapulet
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    Nothing hard is ever easy.

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  110. @bitcapulet
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    Even a blind pig finds an
    acorn once in a while.

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  111. @bitcapulet
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    Yeah? And if my
    grandmother had wheels,
    she'd be a stagecoach.

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  112. @bitcapulet
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    Tester
    Catch-Phrases
    112

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  113. @bitcapulet
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    You explain, I decide.

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  114. @bitcapulet
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    That looks complicated.
    It would be a shame if a
    user were to mess with it.

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  115. @bitcapulet
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    That's why we have
    checklists.

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  116. @bitcapulet
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    Nobody will buy half the
    store. But if they do, you'll
    want your register
    working.

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  117. @bitcapulet
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    QA professional Jenni Hesse says...
    Prove it.

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  118. @bitcapulet
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    ● Prove it.
    ● How do we know it's
    working?
    ● Might be a
    load-bearing bug.
    ● That's why we have
    checklists
    ● If it were broken in
    production, how would
    we know?
    ● You support me, and I
    keep you safe.
    ● You explain, I decide.
    ● Don't feed the
    test-matrix
    ● It's OUR job to make
    quality software
    118

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    Find the
    127

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    ● Simple
    ● Unexpected
    ● Emotional

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    First: QA lost an argument about
    risk…

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    First: QA lost an argument about
    risk…
    Then: We all had to stay late when
    the app exploded.

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  137. @bitcapulet
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    First: I told QA, "works on my
    machine"...
    137

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    Then she crushed
    you for your
    impudence!

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  139. @bitcapulet
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    First: I told QA, "works on my
    machine"...
    Then: She asked me where my
    environment was different, and I
    found the bug.
    139

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    They probably won't buy
    half the store...

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    Remember that
    time we didn't
    point-in the risk and
    all had to stay all
    night?

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    How is this
    different?

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    ● Repeat them
    ● Go get them
    ● Catch-phrases
    ● Stories

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    1. Listen
    to QA
    Spread a quality mindset
    2. Amplify
    QA's voice

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  148. @bitcapulet
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    3.
    Walk the walk
    Actions speak louder.
    148

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  149. @bitcapulet
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    Respect their
    149

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  150. @bitcapulet
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    A play
    about bug
    tickets
    150

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    Ahem..

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  153. @bitcapulet
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    And why
    not?

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  154. @bitcapulet
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    Correct. They
    belong to your
    tester.

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  155. @bitcapulet
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    Remember
    what Yulia
    said...

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  156. @bitcapulet
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    You explain,
    she decides.
    156

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  157. @bitcapulet
    @bitcapulet
    If you value
    your safety.
    157

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  158. @bitcapulet
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    Like I said: she
    decides.

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  159. @bitcapulet
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    property of qa
    ● Bug tickets
    ● QA environments
    ● Test plans

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  160. @bitcapulet
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    remove
    160

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    verification fatigue

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  169. @bitcapulet
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    Fit and finish

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    Fit and finish

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    Fit and finish

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    Fit and finish

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    Fit and finish

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    Fit and finish

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    Fit and finish

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    Fit and finish

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    Fit and finish

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    Fit and finish

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    Removing obstacles
    ● Fit and finish
    ● Environment support

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  181. @bitcapulet
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    Environment Support

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    Environment Support
    Test environment's
    down again.

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  183. @bitcapulet
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    Environment Support
    Not my problem.

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    Environment Support

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    Environment Support

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    Environment Support

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    Environment Support

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    Environment Support

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    Environment Support

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    Environment Support

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  192. @bitcapulet
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    Removing obstacles
    ● Fit and finish
    ● Environment support
    ● Pairing

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  193. @bitcapulet
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    Pairing

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  194. @bitcapulet
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    Oh, that's why that bit
    keeps failing.

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  195. @bitcapulet
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    Yeah, this part's really
    complex.

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  196. @bitcapulet
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    Remember to unit test the
    negative case.

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  197. @bitcapulet
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    Oh right! I keep writing
    tests for happy path.

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  198. @bitcapulet
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    QA Pairing

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  199. @bitcapulet
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    I forgot that
    feature existed.

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  200. @bitcapulet
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    It's a drag because it
    can't be automated.

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  201. @bitcapulet
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    I'll put in some
    hooks for
    automation.

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  202. @bitcapulet
    @bitcapulet
    deal with your
    202

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  203. @bitcapulet
    @bitcapulet
    a play
    about
    reactions
    203

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  204. @bitcapulet
    @bitcapulet 204

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  205. @bitcapulet
    @bitcapulet 205
    Is she wrong?

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  206. @bitcapulet
    @bitcapulet 206
    Well I can't
    imagine why
    she'd report
    them.

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  207. @bitcapulet
    @bitcapulet 207
    That's valid.
    It's been a
    tough sprint.

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  208. @bitcapulet
    @bitcapulet 208
    So what are you
    going to tell
    your tester?

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  209. @bitcapulet
    @bitcapulet 209

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  210. @bitcapulet
    @bitcapulet 210
    walk the walk
    ● Respect property
    ● Remove obstacles
    ● Deal/help with emotions

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  211. @bitcapulet
    @bitcapulet 211
    1. Listen
    to QA
    Spread a quality mindset
    2. Amplify
    QA's voice
    3. walk
    the walk

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  212. @bitcapulet
    @bitcapulet
    4.
    Make a deal
    We're in this together.
    212

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  213. @bitcapulet
    @bitcapulet 213
    Optimism Skepticism

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  214. @bitcapulet
    @bitcapulet
    Story
    Time
    214

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  215. @bitcapulet
    @bitcapulet 215
    Dev supports QA, and
    QA keeps Dev safe.

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  216. @bitcapulet
    @bitcapulet 216
    Dev supports QA, and
    QA keeps Dev safe.
    Dev:
    1. Stick up for QA

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  217. @bitcapulet
    @bitcapulet 217
    Dev supports QA, and
    QA keeps Dev safe.
    Dev:
    1. Stick up for QA
    2. Do fit and finish

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  218. @bitcapulet
    @bitcapulet 218
    Dev supports QA, and QA
    keeps Dev safe.
    QA:
    1. Catch the nasty bugs

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  219. @bitcapulet
    @bitcapulet 219
    Dev supports QA, and QA
    keeps Dev safe.
    QA:
    1. Catch the nasty bugs
    2. Contextualize bugs

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  220. @bitcapulet
    @bitcapulet 220

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  221. @bitcapulet
    @bitcapulet 221
    1. Listen
    to QA
    Spread a quality mindset
    2. Amplify
    QA's voice
    3. walk
    the walk
    4. Make a
    deal

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  222. @bitcapulet
    @bitcapulet 222
    That's some solid
    talking, Adrian.

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  223. @bitcapulet
    @bitcapulet 223
    Bring it home.

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  224. @bitcapulet
    @bitcapulet 224

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  225. @bitcapulet
    @bitcapulet 225
    Template by
    SlidesCarnival
    THANK YOU!
    Adrian P. Dunston
    @bitcapulet
    [email protected]
    Art by
    Gabriel Dunston

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