Tester at the Table and the Tester in my Head (Abstractions 2019)

@bitcapulet @bitcapulet 1 The tester at the Table! with Adrian
P. Dunston And the Tester in my Head

@bitcapulet @bitcapulet Story Time 2

@bitcapulet @bitcapulet 3 QA professional James Dooley

@bitcapulet @bitcapulet 4

6 Adrian P. Dunston (he/him) [email protected] @bitcapulet

7 Adrian P. Dunston (he/him) [email protected] @bitcapulet

@bitcapulet @bitcapulet 8 Spread a quality Mindset

@bitcapulet @bitcapulet Spread a quality Mindset 9 Maker

@bitcapulet @bitcapulet Spread a quality Mindset 10 Maker Making

@bitcapulet @bitcapulet Spread a quality Mindset 11 Maker Making Made

@bitcapulet @bitcapulet 12 How? Why? How? How? How?

@bitcapulet @bitcapulet 13 Computer Science is no more about computers
than astronomy is about telescopes. - Edsger Dijkstra

@bitcapulet @bitcapulet 19 ? ? ? ? ?

@bitcapulet @bitcapulet 22 Software quality is not about lack of
bugs. Quality software is about making users into badasses. -Kathy Sierra

@bitcapulet @bitcapulet 23 Quality is a form of love

@bitcapulet @bitcapulet 25 Maker Making Made

@bitcapulet @bitcapulet 27 How? Spread a quality mindset How? How?
How?

@bitcapulet @bitcapulet 31 Angie Jones @techgirl1908

@bitcapulet @bitcapulet 37 Hiya! I'm Sydney.

@bitcapulet @bitcapulet 38 Because ants are amazing.

@bitcapulet @bitcapulet 39 And maybe because you told your artist
to "have fun with this one."

@bitcapulet @bitcapulet 1. listen to qa They're experts in their
ﬁeld. 40

@bitcapulet @bitcapulet What do 41

@bitcapulet @bitcapulet 42 He's going to say we break things.

@bitcapulet @bitcapulet 43 We do not break things.

@bitcapulet @bitcapulet 44 Developers don't create software.

@bitcapulet @bitcapulet 45 Mysteries...

@bitcapulet @bitcapulet 47 ?

@bitcapulet @bitcapulet 51 All software is collaboration.

@bitcapulet @bitcapulet 52 Users are the least qualiﬁed, most expensive
testers.

@bitcapulet @bitcapulet 54 Optimism

@bitcapulet @bitcapulet 55 Optimism Skepticism

@bitcapulet @bitcapulet 56 Quality is the hidden ingredient in all
of our products. But it’s consumed just like everything else. QA professional Mike Baldwin says...

@bitcapulet @bitcapulet 57 QA Professionals help create software

@bitcapulet @bitcapulet 58 And...

@bitcapulet @bitcapulet 59 I mean throw a bullet on that
and give me three more.

@bitcapulet @bitcapulet 60 QA Professionals • Help create software

@bitcapulet @bitcapulet 61 QA Professionals • Help create software •
Keep the mental model of the product

Keep the mental model of the product • Advocate for users

Keep the mental model of the product • Advocate for users • Act as morale centers

@bitcapulet @bitcapulet 64 QA professional Jenny Bramble says... Team morale
seems to directly correlate with software quality.

@bitcapulet @bitcapulet 65 Now tell dear listeners what they should
be doing.

@bitcapulet @bitcapulet listen 66

@bitcapulet @bitcapulet 68 You don't say...

@bitcapulet @bitcapulet 70 10010010 10100011

@bitcapulet @bitcapulet 76 $$$ $$

@bitcapulet @bitcapulet 77 Ignoring QA's expert advice is a dangerous
norm across industries.

@bitcapulet @bitcapulet 78 Listen on purpose

@bitcapulet @bitcapulet 79 Listen on purpose • Give them space
to talk.

@bitcapulet @bitcapulet 80 The new feature's broken in the test
environment.

@bitcapulet @bitcapulet 81 Works on my machine.

@bitcapulet @bitcapulet 82 What's the behavior you're seeing?

to talk. • Ask them to weigh in.

@bitcapulet @bitcapulet 84 Are we good on this?

@bitcapulet @bitcapulet 85 Yes.

@bitcapulet @bitcapulet 86 QA, what are we missing?

to talk. • Ask them to weigh in. • Accept their inﬂuence.

@bitcapulet @bitcapulet 88 I don't want to spend the manpower
on spinning up a new QA environment.

@bitcapulet @bitcapulet 89 Did you read the risk assessment?

@bitcapulet @bitcapulet 90 Yes, I'll do it. ...I just don't
want to.

@bitcapulet @bitcapulet 92 QA Professionals • Co-creation • Mental model
• Advocacy • Morale

@bitcapulet @bitcapulet 93 Listen on purpose • Give space •
Ask them • Accept inﬂuence

@bitcapulet @bitcapulet 94 1. Listen to QA Spread a quality
mindset

@bitcapulet @bitcapulet 2. amplify QA's voice Through repetition, catch-phrases, and
stories. 95

@bitcapulet @bitcapulet 101 What's your estimate? I'll grab QA so
we can discuss it.

@bitcapulet @bitcapulet 102 Show that one again.

@bitcapulet @bitcapulet 103 Show it again!

@bitcapulet @bitcapulet What's your estimate? I'll grab QA so we
can discuss it.

@bitcapulet @bitcapulet I'll grab QA so we can discuss it.

@bitcapulet @bitcapulet 106 Thank you.

@bitcapulet @bitcapulet Find the 107

@bitcapulet @bitcapulet Father-in-law Catch-phrases 108

@bitcapulet @bitcapulet 109 Nothing hard is ever easy.

@bitcapulet @bitcapulet 110 Even a blind pig ﬁnds an acorn
once in a while.

@bitcapulet @bitcapulet 111 Yeah? And if my grandmother had wheels,
she'd be a stagecoach.

@bitcapulet @bitcapulet Tester Catch-Phrases 112

@bitcapulet @bitcapulet 113 You explain, I decide.

@bitcapulet @bitcapulet 114 That looks complicated. It would be a
shame if a user were to mess with it.

@bitcapulet @bitcapulet 115 That's why we have checklists.

@bitcapulet @bitcapulet 116 Nobody will buy half the store. But
if they do, you'll want your register working.

@bitcapulet @bitcapulet 117 QA professional Jenni Hesse says... Prove it.

@bitcapulet @bitcapulet • Prove it. • How do we know
it's working? • Might be a load-bearing bug. • That's why we have checklists • If it were broken in production, how would we know? • You support me, and I keep you safe. • You explain, I decide. • Don't feed the test-matrix • It's OUR job to make quality software 118

@bitcapulet @bitcapulet Find the 127

@bitcapulet @bitcapulet 132 • Simple • Unexpected • Emotional

@bitcapulet @bitcapulet 135 First: QA lost an argument about risk…

@bitcapulet @bitcapulet 136 First: QA lost an argument about risk…
Then: We all had to stay late when the app exploded.

@bitcapulet @bitcapulet First: I told QA, "works on my machine"...
137

@bitcapulet @bitcapulet 138 Then she crushed you for your impudence!

@bitcapulet @bitcapulet First: I told QA, "works on my machine"...
Then: She asked me where my environment was different, and I found the bug. 139

@bitcapulet @bitcapulet 141 They probably won't buy half the store...

@bitcapulet @bitcapulet 143 Remember that time we didn't point-in the
risk and all had to stay all night?

@bitcapulet @bitcapulet 144 How is this different?

@bitcapulet @bitcapulet 146 • Repeat them • Go get them
• Catch-phrases • Stories

mindset 2. Amplify QA's voice

@bitcapulet @bitcapulet 3. Walk the walk Actions speak louder. 148

@bitcapulet @bitcapulet Respect their 149

@bitcapulet @bitcapulet A play about bug tickets 150

@bitcapulet @bitcapulet 152 Ahem..

@bitcapulet @bitcapulet 153 And why not?

@bitcapulet @bitcapulet 154 Correct. They belong to your tester.

@bitcapulet @bitcapulet 155 Remember what Yulia said...

@bitcapulet @bitcapulet You explain, she decides. 156

@bitcapulet @bitcapulet If you value your safety. 157

@bitcapulet @bitcapulet 158 Like I said: she decides.

@bitcapulet @bitcapulet 159 property of qa • Bug tickets •
QA environments • Test plans

@bitcapulet @bitcapulet remove 160

@bitcapulet @bitcapulet 168 verification fatigue

@bitcapulet @bitcapulet 169 Fit and ﬁnish

@bitcapulet @bitcapulet 180 Removing obstacles • Fit and ﬁnish •
Environment support

@bitcapulet @bitcapulet 181 Environment Support

@bitcapulet @bitcapulet 182 Environment Support Test environment's down again.

@bitcapulet @bitcapulet 183 Environment Support Not my problem.

@bitcapulet @bitcapulet 192 Removing obstacles • Fit and ﬁnish •
Environment support • Pairing

@bitcapulet @bitcapulet 193 Pairing

@bitcapulet @bitcapulet 194 Oh, that's why that bit keeps failing.

@bitcapulet @bitcapulet 195 Yeah, this part's really complex.

@bitcapulet @bitcapulet 196 Remember to unit test the negative case.

@bitcapulet @bitcapulet 197 Oh right! I keep writing tests for
happy path.

@bitcapulet @bitcapulet 198 QA Pairing

@bitcapulet @bitcapulet 199 I forgot that feature existed.

@bitcapulet @bitcapulet 200 It's a drag because it can't be
automated.

@bitcapulet @bitcapulet 201 I'll put in some hooks for automation.

@bitcapulet @bitcapulet deal with your 202

@bitcapulet @bitcapulet a play about reactions 203

@bitcapulet @bitcapulet 205 Is she wrong?

@bitcapulet @bitcapulet 206 Well I can't imagine why she'd report
them.

@bitcapulet @bitcapulet 207 That's valid. It's been a tough sprint.

@bitcapulet @bitcapulet 208 So what are you going to tell
your tester?

@bitcapulet @bitcapulet 210 walk the walk • Respect property •
Remove obstacles • Deal/help with emotions

mindset 2. Amplify QA's voice 3. walk the walk

@bitcapulet @bitcapulet 4. Make a deal We're in this together.
212

@bitcapulet @bitcapulet 213 Optimism Skepticism

@bitcapulet @bitcapulet 215 Dev supports QA, and QA keeps Dev
safe.

safe. Dev: 1. Stick up for QA

safe. Dev: 1. Stick up for QA 2. Do ﬁt and ﬁnish

safe. QA: 1. Catch the nasty bugs

safe. QA: 1. Catch the nasty bugs 2. Contextualize bugs

mindset 2. Amplify QA's voice 3. walk the walk 4. Make a deal

@bitcapulet @bitcapulet 222 That's some solid talking, Adrian.

@bitcapulet @bitcapulet 223 Bring it home.

@bitcapulet @bitcapulet 225 Template by SlidesCarnival THANK YOU! Adrian P.
Dunston @bitcapulet [email protected] Art by Gabriel Dunston

Tester at the Table and the Tester in my Head (Abstractions 2019)

Tester at the Table and the Tester in my Head (Abstractions 2019)

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