apidays London 2023 - Harnessing the power of AI and APIs, Luis Augusto Weir (Oracle) & Jake Dreyfuss (PolyAPI)

apidays London 2023 - APIs for Smarter Platforms and Business Processes
September 13 & 14, 2023

Harnessing the power of AI and APIs to reimagine guest experiences
Luis Augusto Weir, Senior Director at Oracle
Jake Dreyfuss, COO at PolyAPI

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Transcript

1. Harnessing the Power of AI & APIs to Reimagine Guest Experiences
2. Senior Director of Product Management Integration, APIs and Platform Strategy Oracle Hospitality Luis Weir @luisw19 luisweir soa4u.co.uk linkedin.com/in/lweir blogs.oracle.com/author/luis-weir
3. OUR GLOBAL FOOTPRINT 3 Copyright © 2023, Oracle and/or its affiliates 5k~ In OPERA Cloud, 35k moving within 3-4yrs 40k OPERA Hotel Customers 4.5m Rooms Managed 218 Countries & Territories 3500+ Integrations across 4k partners 6,620 Rooms at Largest Property Budget / Limited Service 15% Comfort / Mid Scale 25% Resorts / Casinos 5% Full Service 43% Luxury 12%
4. 4 Copyright © 2023, Oracle and/or its affiliates ABOUT ORACLE HOSPITALITY Hotel Property SALES & EVENT MANAGEMENT SIMPHONY POINT OF SALE (POS) OPERA CLOUD DISTRIBUTION PROPERTY MANAGEMENT (Check-in, Check-out, Cashiering & Guest Services) CENTRAL & LOYALTY (Reservations & Groups, Rates, & Enterprise Management, Profiles) REPORTS & ANALYTICS (Subject Areas, Custom Reports, File Exports) ORACLE HOSPITALITY INTEGRATION PLATFORM (OHIP) ++more ONLINE TRAVEL AGENTS HOTEL INTEGRATIONS ASSA
5. OPERA CLOUD DISTRIBUTION 5 Copyright © 2023, Oracle and/or its affiliates ABOUT ORACLE HOSPITALITY Hotel Property SALES & EVENT MANAGEMENT SIMPHONY POINT OF SALE (POS) PROPERTY MANAGEMENT (Check-in, Check-out, Cashiering & Guest Services) CENTRAL & LOYALTY (Reservations & Groups, Rates, & Enterprise Management, Profiles) REPORTS & ANALYTICS (Subject Areas, Custom Reports, File Exports) ORACLE HOSPITALITY INTEGRATION PLATFORM (OHIP) ++more ONLINE TRAVEL AGENTS HOTEL INTEGRATIONS ASSA
6. 6 Copyright © 2023, Oracle and/or its affiliates ORACLE HOSPITALITY INTEGRATION PLATFORM - OHIP Accelerating Innovation through Integrations OHIP OPERA CLOUD CAPABILITIES SELF- SERVICE PLATFORM Self-service End to End. Fully Innovation Driven. OPEN APIs 3000+ APIs With Open Sourced Specs. Many New APIs Coming. ENGAGEMENT MODEL Fast Slack Community. New Support Model. No Certification Fees. EVERYONE WINS Included With OC. Low Costs for Partners.
7. THE BRAVE NEW WORLD OF WEB SEARCH 7 Copyright © 2023, Oracle and/or its affiliates
8. HOW CAN AI INTERFACES TRANSFORM HOW WE SEARCH? 8 Copyright © 2023, Oracle and/or its affiliates BEFORE TRAVELER JOURNEY TO BOOK A ROOM AFTER Search Engine Online Agent Traveler Brand Website Traveler Conversational AI Interfaces Plugins
9. AI PLUGINS – THE NEW LEVEL PLAYING FIELD 9 Copyright © 2023, Oracle and/or its affiliates
10. OHIP AI CHANNEL PLUGIN GENERATOR Tailoring OHIP capabilities for AI channels 10 Copyright © 2023, Oracle and/or its affiliates OHIP Oracle Hospitality Cloud Apps Shop Book Check In Get Folio Pay Check Out AI CHANNEL AI PLUGIN GENERATION Teach Customize Generate Others….
11. AI Guest Experience Solution prototype - Demo Search hotels by location Search room availability by guest preference Book a room securely with pay-by-link No personal details in bot. All securely captured
12. And even check-in, and many more features All directly against OPERA Cloud! AI Guest Experience Solution prototype - Demo
13. AI Guest Experience Solution prototype 13 Copyright © 2023, Oracle and/or its affiliates Functions Registry & AI Engine Variables & Secrets OHIP OPERA Cloud Payments Distance Matrix LoVs Shop Book Front Office Cashiering Auth Trained Fx Hotel Distance Handle Payments Hotel Availability Create Pay Link Pay Event Hook Create Booking Get Booking Get Packages Add Charges Get Folio Get Token Custom Fx Hotel Search Shop Book Pay Event Handler Check In Concierge Bill Check Out Token Handler AI Interface AI Orchestrator App Poly Lib AI Fx App Libs AI Agents + Others.. VS Code AI Assistant
14. Using is easy: 1) Train a function using postman 2) Ask Poly Assistant for help coding 3) Test your API integration!!!
15. Jake Dreyfuss Chief Operating Officer Denver, Colorado Jake@polyapi.io linkedin.com/in/jacobdreyfuss10001
16. • New API Consumption Platform • Backed by Ross Mason, Founder @ MuleSoft • Just launched self-service for first GA release
17. Core Use Cases: 1. Help enterprises build API integrations 2. Help API consumers discover & use APIs more quickly 3. Help enterprises leverage AI within their applications
18. • Poly can learn any public or private API • Out of the box pre-trained functions: + Many others…
19. Sign up for first access to our GA: Polyapi.io Questions: jake@polyapi.io