Loves her BMW, reads the Financial Times, lives in Notting Hill, London. Has a boyfriend, but no children yet and wants to get ahead in her career first.. Likes the good things in life, needs information fast, is constantly connected on her iPhone and iPad. Watches Homeland in the evening with a bottle of Australian Cabernet Sauvignon. Fake photo. I made this up.
POLAINE for 20% oﬀ here: http://www.rosenfeldmedia.com/ SERVICE DESIGN From Insight to Implementation by ANDY POLAINE, LAVRANS LØVLIE, and BEN REASON foreword by John Thackara SERVICE DESIGN by POLAINE, LØVLIE, and REASON