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Boiling the Ocean: Complexity, Service Design, & Systems Thinking 

Boiling the Ocean: Complexity, Service Design, & Systems Thinking 

- Through the application of Systems Thinking it is evident that a small shift in one thing can result in big changes across the whole.
- Complex problems are the result of interconnected causes with many interlaced unknown factors.
- Intervention within complex issues will typically see new problems emerge as a result. - Efforts to impose change will result in a partial positive impact. However, in the long term, there will likely be negative unintended consequences if changes are not integrated well into the system.
- It is only when there are structural changes being made to a system that we begin to see a positive sustained impact across all areas of the system as well.

Andy Polaine

July 02, 2020

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