Building Compassionate Software

0ebf471a3ae8df42a84f93a7efbbdbd0?s=47 Ash Furrow
December 12, 2016

Building Compassionate Software

0ebf471a3ae8df42a84f93a7efbbdbd0?s=128

Ash Furrow

December 12, 2016
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Transcript

  1. Ash Furrow Artsy Auctions Compassionate Building Software

  2. Psychological Safety

  3. Agenda 1. Feelings matter. 2. Teams with psychological safety perform

    better. 3. Implementing psychological safety on your team.
  4. Feelings Matter

  5. Science Says So

  6. Empathy • Seeing the world as others see it. •

    Recognizing and understanding another’s feelings. • Staying non-judgemental. • Communicating that you understand.
  7. Teams with Psychological Safety Perform Better

  8. The belief that one will not be punished or humiliated

    for speaking up with ideas, questions, concerns, or mistakes. Psychological Safety:
  9. Project Aristotle • Five-year study of team dynamics at Google.

    • Goal: find predictor of high-performing teams. • Conclusion: psychological safety correlates with performance.
  10. Think Back.

  11. Psychological Safety • Important that developers feel able to ask

    questions, raise concerns. • Especially necessary in small, resource-constrained teams.
  12. Psychological Safety at Artsy

  13. Measuring • Psychological safety is observed in groups as two

    behaviours: • Conversational turn-taking. • Average emotional sensitivity.
  14. Benefits • Higher team performance. • Makes team members feel

    more welcome.
  15. Implementing Psychological Safety on Your Team

  16. None
  17. Role Modelling • Admit fallibility. • Frame all work as

    learning experiences. • Model curiosity.
  18. Everybody Struggles

  19. Framing Work as Learning Experiences

  20. Model Curiosity

  21. Other Good Ideas • Small talk at the beginning of

    meetings. • Watch out for people getting interrupted in meetings. • Don’t push for immediate feedback. • Allow space to revisit discussions. • Practice empathy: reflect on meetings, focus on peers’ feelings.
  22. None
  23. Boring Good Ideas • Schedule recurring appointments to review your

    week. • Block off time immediately following meetings to reflect.
  24. Opportunities • Retrospectives and/or post-mortems. • Peer and performance reviews.

    • Hiring process.
  25. Wrap Up 1. Feelings matter, science says so. 2. High

    psychological safety correlates with performance. 3. Operationalizing psychological safety is hard but worth it.
  26. Sleep on it