@benholliday #govdesign Everything we do is about changing lives by providing security, extending opportunity and giving people in our society the support they need
@benholliday #govdesign This is still the real challenge: A government that delivers services in order to organise itself around the needs of its users
@benholliday #govdesign UK’s largest public service department Design team of 40+ people specialising in service design, interaction design, content design and front end development
@benholliday #govdesign 1. Make sure everyone can talk to each other 2. Give everyone the opportunity to meet face-to-face 3. Encourage everyone to work in the open
@benholliday #govdesign Everyone should be able to talk about their work. This gives visibility to everything that we’re working on, and encourages collaboration benholliday.com/building-a-design-community
@benholliday #govdesign The goal should be to remove anything, including language, that creates barriers when working on a public service benholliday.com/the-problem-with-customer
@benholliday #govdesign The secret to getting things done: being pragmatic (you can’t win every battle today), and optimistic (everything is worth fighting for)
@benholliday #govdesign … creative organisations prioritise rituals of doing; the least creative organisations prioritise rituals of saying, the most common of which is the meeting Kevin Ashton (How to Fly a Horse)
@benholliday #govdesign …move from ‘everyone wants to solve the problem’ to ‘everyone wants the problem to be solved’ benholliday.com/everyone-wants-to-solve-the-problem
@benholliday #govdesign …the more seriously we take things the more ridged or unimaginative our work can become benholliday.com/learning-to-enjoy-the-size-of-the-problem
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