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Create Leicester - January 2018

Ben Holliday
January 19, 2018

Create Leicester - January 2018

A designer's response to the digital age

Ben Holliday

January 19, 2018

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  1. 4 10 years of creating better public services
 fit for

    the 21st century, together. Design Tech Change
  2. 6 Services in local government and beyond Transport Housing Health

    & Adult 
 Social Care Children’s 
 services Community
 safety Charities/
 3rd Sector
  3. It’s important that we start by imagining something better than

    what already exists. 8 
  4. A new vision for what could be possible. Ideas are

    how you get started. 9 
  5. Boldness and scale of civic architecture. There’s a positivity and

    optimism to it. 11 
  6. DIGITAL: Applying the culture, practices & processes of the internet-

    era to respond to people’s raised expectations 15 Tom Loosemore @tomskitomski
  7. 17 Internet-era companies Have a useful and usable vision

    a compelling emotional component and clear picture of the future. Ambition to re-think fundamentally
 Products, services and business models. Focus on outcomes
 Learning what works and responding to feedback. Adaptable
 Making it faster to change direction.
  8. 20 Transparent
 Built on trust and consent. Faster
 Moving towards

    instantaneous. Automated
 Efficient. Connected People, data and experiences. Things of
 the internet Accessible
 Usable and reliable. Responsive
 Adaptable and highly tailored. Open
 Anywhere, anytime and 
 always on. bit.ly/things-of-the-internet
  9. 22 In accepting convenience we fail to question why we’re

    not managing our time and priorities.
  10. 23 Solving the problem of having to find great recipes

    and then shop for ingredients. 
  11. 24 Something that’s being sold to you as more convenient

    may well be a lost social interaction that you’ll never get back. bit.ly/convenience-isnt-digital
  12. 25 Faced with unlimited and immediate choice we find ourselves

    making bad decisions. 
  13. 31 GOAL: Services and products capable of increasing social cohesion

    and individual connection, with a hyper-local and highly tailored individual focus.