presentation. If you’re new to our work, I think you’ll soon discover that our interviews are different. Our work is grounded in an intention to uncover insights that distinguish a forward-thinking mindset and workplace. You’ll discover ideas here that will advance you and your business today while helping you create a better and more prosperous future tomorrow. In this presentation, we’ve carefully selected the most intriguing and forward-thinking ideas from our interview with Howard Behar, Retired President of Starbucks International. To your great work life & success! Bill Fox, Co-Founder Prepared by @BillFoxStrategy 2
global & workplace conversation where we are distinguishing the forward-thinking mindset & workplace to help create a radically better workplace & world. Prepared by @BillFoxStrategy 3
I connected to Howard Behar after I read one of his articles on leadership. I was moved to reach out to him and he graciously agreed to an interview. I have been a long time admirer of the Starbuck’s Coffee experience and often wondered how something as mundane as coffee became such a big part of so many people’s lives and our culture. After reading Howard’s book The Magic Cup and interviewing him, the veils began to lift. I think you will be fascinated by his story and wisdom. We hope you enjoy and benefit from the insights Howard shared with us. Read the full interview at The Person Who Sweeps the Floor Chooses the Broom. To your great work life & success! — Bill Fox & Mari Grigorjan, Co-founders Prepared by @BillFoxStrategy 4
& GROW AS PEOPLE FIRST 2. REMOVE THE FEAR OF BEING JUDGED 3. IT’S NOT REALLY EMPLOYEES & CUSTOMERS 4. ALWAYS BE OPEN & HONEST 5. ATTENTION FOLLOWS WHEN PEOPLE FEEL TRUSTED & NOT JUDGED 6. TREAT PEOPLE AS HUMAN BEINGS & NOT AS EMPLOYEES 7. ALLOW PEOPLE TO BE THEMSELVES AT WORK 8. WHAT CAN I DO TO SUPPORT YOU? 9. WHAT HAPPENS TO ME IF I MAKE A MISTAKE? 10. WHO ARE WE? 11. WHAT DO YOU LOVE MORE, PEOPLE OR FURNITURE? 12. WHAT DO YOU REALLY LOVE? 13. ALWAYS ASK, “WHO AM I?” Prepared by @BillFoxStrategy 5
GROW AS PEOPLE FIRST “I have this little saying, “The person who sweeps the floor chooses the broom.” What I mean by that is the person who has a responsibility in certain areas is given the authority, responsibility, and accountability. That means you’ve got to give them room to make mistakes and to grow primarily as people first, and then as employees.” Prepared by @BillFoxStrategy 7
there’s trust, it’s amazing how people can begin to use their creativity because they lose that fear of being judged. They lose the fear of making mistakes. They go out there and do things that serve each other and serve their customers. It’s not complicated. It’s half building trust and caring about each other while encouraging each other. As a leader, it’s giving them responsibility and accountability to let them ‘choose their broom.’” Prepared by @BillFoxStrategy 8
know it’s not really employees and customers. That’s a word we all use to describe with who we work and do business. It’s one human being serving another human being. That’s what it is. At the end of the day, that’s what we were put on the earth to do. It doesn’t make any difference what your job description is or what your title is; we’re all servers of human beings.” Prepared by @BillFoxStrategy 9
first of all, it’s about always being open and honest. Lots of communication. Setting expectations so that they’re clear and getting agreement on those expectations. It’s primarily what I talked about in the previous question, if people feel like they’re trusted and that they have responsibility and accountability, they’ll give you their attention. It’s just automatic." Prepared by @BillFoxStrategy 11
NOT JUDGED "Employees want to hear you because they know you want to hear them. It’s the same thing that happens in a family. What allows your kids to give you their attention? It’s when they feel trusted and not judged. When that happens, they open up to communication that gets closed down when they’re not. When you’re constantly after them, when you’re always setting rules and regulations then what happens? They close down.” Prepared by @BillFoxStrategy 12
AS EMPLOYEES “Being treated with respect and dignity. Being dealt with as a human being and not an employee. They’re not seen as an asset, but they’re seen as a person with all their good points and all their flaws—they’re accepted for that.” Prepared by @BillFoxStrategy 14
“When people are allowed to be themselves at work, whatever that is—within the context of achieving the goals of the organization— then that just happens. That’s what they long for. It’s the same thing our significant others long for—they can be themselves when they’re with us.” Prepared by @BillFoxStrategy 15
"What can I do to support you in the attainment of your own goals in the context of obtaining our family or our organization’s goals?” Prepared by @BillFoxStrategy 17
A MISTAKE? “The one I particularly like for new hires is, “What’s the gap between what we say we do and who we are and what actually happens?” “What’s the intrinsic reward, recognition and penalty structure inside the organization not what’s stated?” “How do I live within that gap?” And another question every employee should ask, ‘What happens to me if I make a mistake?’“ Prepared by @BillFoxStrategy 19
are our values and how are we going to bring those values to life in our daily lives, our work, our family, and our spiritual life?" Prepared by @BillFoxStrategy 21
FURNITURE? “I began that journey in earnest when I was 26 years old. Up until that point, I never thought about who I was, what I stood for, what my values were, or what I wanted to accomplish in my life. I was just happy having and living my life. At 26, somebody asked me a question, which seems like a throwaway question. I was in the furniture business at the time. My boss asked me, ‘Howard, what do you love more, people or furniture?’” Prepared by @BillFoxStrategy 23
grown up in the home furnishings industry, so I always thought I wanted to be the best in the home furnishings industry. I was confusing that with who I was. Once I asked myself that question, it began a process of self-discovery. Trying to figure out, “Howard, who are you?” “Do you love furniture?” I came to the conclusion it wasn’t furniture that I loved, but it was people that I loved. Now I loved the creativity of furniture, and I enjoyed working in that context. But what I loved was working with people, being with people, and learning from people.” Prepared by @BillFoxStrategy 24
importantly, learning to manage me. Learning to figure out who I was, what my mission was, what my values were and how I was going to live my life— that journey has never ended. It’s constantly in my head. I’m always trying to deal with, ‘Who am I?’” Prepared by @BillFoxStrategy 25
conversation with an open mind, ready and willing to throw ourselves into the unknown and see whatever is there for us to see. Instead of listening for the right answer, we look to see what’s true.” — Michael Neill Prepared by @BillFoxStrategy 26
most intriguing in this interview with Howard Behar? Please click the link below to let us know. You’ll be taken to a form with three quick questions. CLICK HERE TO LET US KNOW WHAT’S MOST INTRIGUING Prepared by @BillFoxStrategy 27
about our interviews? “That these kinds of questions can be asked in the workplace. This conversation invites and allows whole beings to show up; like whole food, whole beings are more nutritious to the system they exist within.” — Anonymous Prepared by @BillFoxStrategy 28
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