CabSurf "Virtual Cab company platform"

With Taxi apps starting to be deployed in all major cities around the world,existing fleet operators needs to adapt to new technologies if they don't want to loose market share.

CabSurf let them deploy a complete fleet tracking, job dispatching and mobile customer engagement system in minutes at low cost.

Transcript

1. Virtual cab company platform www.cabsurf.com
2. Headlines  Taxi fleet management  Job distribution  Customer engagement
3. Office overview
4. Drivers run a mobile app
5. Quickly add new driver...
6. Driver application functions  Location reporting  Availability reporting  Job messaging channel
7. Costs / Vehicle  Vehicle hardware : ~ 150 euros  Sim card : 8 euros /month  CabSurf licence : TBD
8. Monitoring benefits  Immediate fleet overview  Activity statistics (distance,time...)  Messaging channel (job distribution...)  Low cost / High Value
9. Headlines  Taxi fleet management  Job distribution  Customer engagement
10. Job on driver app
11. Driver app benefits  Immediate reception of job  Job acceptance reporting  Job execution reporting  Customer follows driver arrival
12. Dispatching engine  Propose job to N closest drivers  Propose job to N first in zone (airport,train station,mall...)  Assign to first to accept
13. Dispatching benefits  Computerized  Decrease drivers doubt about fairness of manual dispatch  Flexible, adapt to your internal process
14. Headlines  Taxi fleet management  Job distribution  Customer engagement
15. Customer channels  Phone lines (main channel today)  Smartphone apps  Web form  SMS
16. Processing phone call  System remembers all addresses you have served  Operator is suggested most used address meanwhile inputting customer address System geocodes address prior to job distribution
17. Address input assistance
18. Phone call benefits  30 seconds of operator time to process customer demand  No time wasted attending the radio circuit  System performance increase with time thanks to input assistance
19. Customer channels  Phone lines (main channel today)  Smartphone apps  Web form  SMS
20. CabSurf passenger app
21. CabSurf passenger app  International directory of taxi service providers (300000 participant)  Virtual hailing of cabs in your fleet  Driver venue tracking
22. CabSurf app benefits  Used by customers out of your region  Monitored fleets have priority over provider directory  Modern user experience attractive to tech minded customers
23. Your passenger app  White label offering from CabSurf  Adopting customers will be only served by your fleet  Customized to match your brand and process
24. Your app benefits  Focus your own marketing effort where your fleet operates.  Improve efficiency of customer demand processing  Modern user experience attractive to tech minded customers
25. Customer channels  Phone lines (main channel today)  Smartphone apps  Web form  SMS
26. Web form  browser access to your dispatch system  Easy but security is a concern. Hackers shall be prevented to move cabs around...  Strong authentication integrated to CabSurf web access
27. Web form benefits  Extends the reach of your company at Low cost ( Hotels, corporate customers...)  Customers gain time by not waiting phone answer...  Customer follows driver arrival in the browser
28. Customer channels  Phone lines (main channel today)  Smartphone apps  Web form  SMS
29. SMS  Geocoding system allows to register address shortcode  Customer text shortcode to ask cab at set location...  SMS reply contains cab ETA and driver phone
30. SMS benefits  Gather jobs at the outlet of bar, disco easily.  Improve efficiency of customer demand processing  Modern user experience attractive to young customers